Front Door Window Glass Sticking or Binding – 2013 Ford Taurus & Explorer

FORD:

2013 Taurus, Explorer

ISSUE:

Some 2013 Police Interceptor Utility and Sedan vehicles equipped with ballistic door panels built on or before 3/26/2013 may exhibit a sticking or binding door window glass on the left or right front door.

ACTION:

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

1. Perform the following procedure on the affected side of the vehicle only.
2. Remove the window regulator. Refer to Workshop Manual (WSM), Section 501-11.
3. Remove the door window glass. Refer to WSM, Section 501-11.
4. Clean the glass using GOO GONE and Motorcraft Ultra-Clear Spray Glass Cleaner or equivalent.
5. Remove the ballistic information label from the black nylon material of the ballistic panel and set aside to reattach to the vehicle.
6. Remove the front door latch. Refer to WSM, Section 501-14.
7. Apply masking tape to the two large openings inside the door to protect against sheet metal edges.
8. Apply liberal amounts of GOO GONE spray gel adhesive remover or equivalent to the black nylon material adhered to the ballistic panel.
9. Remove the black nylon material by peeling at the upper edge of the panel and pulling the material downward.
10. Clean off residual adhesive and Goo Gone with Motorcraft Metal Brake Part Cleaner or equivalent.
11. Attach the ballistic information label to lower-left area of ballistic panel. Label may be discarded if damaged or illegible.
12. Reverse the procedure to assemble the vehicle.

PART NUMBER	PART NAME
PM-4-A BRAKE CLEANER $19.05 Buy on Amazon Price incl. tax, excl. shipping Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API	Motorcraft Metal Brake Parts Cleaner
ZC-23 Sale Ford Genuine Ford Fluid ZC-23 Ultra-Clear Spray Glass Cleaner - 15 oz. Aerosol packaging may vary Motorcraft Glass Cleaner - ZC23 Removes smudges, film and smears Not harmful to painted surfaces Formulated for automotive use Great for new car/truck detailing; excellent for removing transit coating from all glass surfaces, including mirror glass $16.72 −$2.77 $13.95 Buy on Amazon Price incl. tax, excl. shipping Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API	Motorcraft Ultra-Clear Spray Glass Cleaner

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

DEALER CODING

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Armor All Liquid Auto Glass Cleaner by Armor All, Glass Cleaners for Cars, Trucks, 22 Fl Oz Each

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