NHTSA Campaign Number: 16V247
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 695
Air Bag Second Stage may not Inflate Properly
An improperly inflated air bag increases the risk of injury in the event of a crash.
Summary
Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles.
The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Ford will notify owners, and dealers will inspect and replace the driver’s frontal air bag module, as necessary, free of charge.
The recall is expected to begin on June 13, 2016.
Owners may contact Ford customer service at 1-866-436-7332.
Ford’s number for this recall is 16C06.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
October 6, 2016
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Compliance Recall 16C06 – Supplement #1
Certain 2008-2012 Model Year Taurus, Taurus X, Sable, MKS, and Flex Vehicles Driver Airbag Module
REF: Compliance Recall 16C06 May 26, 2016
New! REASON FOR THIS SUPPLEMENT
All vehicles in this program now require driver airbag module replacement. Inspections are no longer required.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Taurus | 2008 | Chicago | May 14, 2007 through August 11, 2008 |
| Taurus | 2010-2012 | March 23, 2010 through September 2, 2011 | |
| Taurus X | 2008-2009 | October 5, 2007 through September 3, 2008 | |
| Sable | 2008 | August 13, 2007 through August 7, 2008 | |
| MKS | 2009 | June 2, 2008 through April 22, 2009 | |
| MKS | 2011 | July 29, 2010 through June 2, 2011 | |
| Flex | 2009-2012 | Oakville | June 17, 2008 through October 6, 2011 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 for Occupant Crash Protection. The second stage of the driver airbag module may not deploy as intended in certain high speed crashes, increasing the risk of an injury in a crash that requires a high output deployment.
New! SERVICE ACTION
Dealers are to replace the driver airbag module. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Certain 2011 Flex vehicles were determined to be not affected and have been closed from the program.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of June 6, 2016. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
NOTE: Certain 2011 Flex vehicles were closed from the program after owner letters were mailed.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
Compliance Recall 16C06 – Supplement #1
Certain 2008-2012 Model Year Taurus, Taurus X, Sable, MKS, and Flex Vehicles
Driver Airbag Module
OASIS ACTIVATION
OASIS was activated on April 26, 2016. Additional VINs were activated on May 26, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on April 26, 2016. Additional VINs became available on May 26, 2016. Owner names and addresses became available June 17, 2016.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
STOCK VEHICLES
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
DEALER-OPERATED RENTAL VEHICLES
A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles. Please see EFC04833 for details and consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
New! CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16C06) is the sub code.
NOTE: The serial number of the new driver airbag module must be provided to Ford for the claim to be processed. The Technical Information in this bulletin advises technicians to document the new airbag module serial number on the repair order.
- Enter the 13 character serial number, with no spaces, of the new driver airbag module in the claim as follows:
- For claims submitted using DMS or OWS on-line, enter the serial number with no spaces in the Test Results Section.
- Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list. § Enter the serial number in the CODE field.
- For claims submitted using ACESII on-line, enter the serial number on the ACESII DIAG CODE ENTRY screen.
- MIL ON = N
- Enter the serial number in the OTHER field.
- For claims submitted using ACESII on-line, enter the serial number on the ACESII DIAG CODE ENTRY screen.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code “Rental”.
- Inspection only labor operation code 16C06A will become inactive on repairs performed only must have a repair date on or before October 15, 2016 to be eligible for payment.
ATTACHMENT II
Compliance Recall 16C06 – Supplement #1
Certain 2008-2012 Model Year Taurus, Taurus X, Sable, MKS, and Flex Vehicles
Driver Airbag Module
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace the Driver Airbag Module | 16C06B | 0.7 Hours |
NOTE: Claims with labor operation code 16C06A for inspection only must have a repair date on or before October 15, 2016 to be eligible for payment.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Base Part Number | Description | Order Quantity |
| -54043B13- (MKS only) or
-74043B13- (all other) | Driver Airbag Module – refer to Ford Catalog Advantage to determine the specific part number for the vehicle | 1 |
The DOR/COR number for this recall is 51043.
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Once a 16C06 claim is submitted, a FCS 700 tag will be generated within two to three business days. The FCS 700 tag will provide return shipping instructions. Dealers are to reuse the new part box to ship the original driver air bag module back to the supplier.
If a FCS 700 tag is not received, follow the provisions of the Warranty and Policy Manual, Section 1
WARRANTY PARTS RETENTION AND RETURN POLICIES.
NOTE: If the new part box is damaged, please email [email protected] or [email protected] to have a replacement box shipped to your location.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2008-2012 MODEL YEAR TAURUS, TAURUS X, SABLE, MKS, AND FLEX VEHICLES — DRIVER AIRBAG MODULE
OVERVIEW
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 for Occupant Crash Protection. The second stage of the driver airbag module may not deploy as intended in certain high speed crashes, increasing the risk of an injury in a crash that requires a high output deployment. Dealers are to replace the driver airbag module.
SERVICE PROCEDURE
FIGURE 1
June, 2016
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 16C06 / NHTSA Recall 16V-247
Aviso de Revisión de Cumplimiento 16C06
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 for Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible that the driver airbag module may not deploy as intended in certain high speed crashes, increasing the risk of an injury. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to replace the driver airbag module, if necessary, free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 16C06. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 16V-247. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
June, 2016
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 16C06 / NHTSA Recall 16V-247
Aviso de Revisión de Cumplimiento 16C06
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 for Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible that the driver airbag module may not deploy as intended in certain high speed crashes, increasing the risk of an injury. |
| What will Lincoln and your dealer do? | The Lincoln Motor Company has authorized your dealer to replace the driver airbag module free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 16C06. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 16V-247. |
| Para asistencia en
Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/tools/account/maintenance/recalls.html
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
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