Safety Recall 15S21 – Driver Airbag Inflator or Driver Airbag Module Replacement – 2005-2006 Ford GT & 2005-2014 Ford Mustang

NHTSA Campaign Number: 15V319
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 1,018,622

 

Driver Side Frontal Air Bag May Rupture

In the event of a crash necessitating deployment of the driver’s frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

 

Summary

Ford Motor Company (Ford) is recalling certain model year 2005-2014 Mustang vehicles manufactured April 6, 2004, to June 21, 2014, and 2005-2006 GT vehicles manufactured February 20, 2004, to September 22, 2006. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

 

Remedy

Ford will notify owners, and dealers will replace the front driver side air bag inflator, free of charge. The recall began on June 10, 2016. Even if interim repairs were performed under safety recall 14V-802, owners must bring their vehicles in for the final remedy. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 15S21.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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June 13, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –  Safety Recall 15S21 – Supplement #7
Certain 2005-2006 Model Year Ford GT and 2005-2014 Model Year Mustang Vehicles
Driver Airbag Inflator or Driver Airbag Module Replacement

 

New! REASON FOR THIS SUPPLEMENT

• Dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls. Reference the Quick Lane Repairs section for further details. 
• Dealers should also perform safety recall 16S26, 17S01 or 18S01 on the passenger side airbag if any of these recalls are open in OASIS.
• A Special Handling Allowance for Ford GT Vehicles is now available.

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Ford GT	2005-2006	Wixom	February 20, 2004 through September 22, 2006
Mustang	2005-2014	Flat Rock	April 6, 2004 through June 21, 2014

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

Takata has determined that the airbag inflator propellant wafers in some inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment.  This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

 

New! SERVICE ACTION

• Before demonstrating or delivering 2005-2006 Ford GT and 2005-2012 Mustang vehicles, dealers are to replace the driver airbag inflator.
• Before demonstrating or delivering any new in-stock 2013-2014 Mustang vehicles, dealers are to replace the driver airbag module.
• Dealers should also perform safety recall 16S26, 17S01 or 18S01 on the passenger side airbag if any of these recalls are open in OASIS.

NOTE:  All replaced driver airbag inflators and driver airbag modules must be returned for analysis.

NOTE:  All vehicles that were previously repaired under Safety Recall 14B09 will also require driver airbag inflator replacement, as directed by this safety recall.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

All original owner letter mailings have been completed.  To encourage customers to have this important safety recall completed, follow up owner letter mailings are currently being sent on a regular cadence to customers that have not yet had this recall completed.

Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Regional Core Recovery Center (RCRC) Airbag Inflator Return Process
Attachment V: Dealer Q & A
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S21 – Supplement #7
Certain 2005-2006 Ford GT and 2005-2014 Mustang Vehicles
Driver Airbag Inflator or Driver Airbag Module Replacement

 

OASIS ACTIVATION

OASIS was activated on June 4, 2015.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on June 4, 2015.

Owner names and addresses became available on August 1, 2016.   

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

New! QUICK LANE REPAIRS

• At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls.
• Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department.
• No other warranty or recall repairs are allowed at Quick Lanes at this time.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES

Parts are readily available to complete this recall. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required.

 

New! FORD GT SPECIAL HANDLING

Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall.  Examples of potential services include:

• Technician travel to vehicle location for remote repair
• Vehicle transportation (towing/flatbed) to dealership
• Vehicle re-delivery to the owners location after repairs have been completed
• Ford and Lincoln Dealerships are authorized to claim the special handling allowance.

In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider remote repairs at the vehicles location in these scenarios. 

 

New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed:
  • Submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair.
  • Attach pictures of the vehicles airbag modules to the request.
• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• Submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

New! CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (15S21) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator. NOTE:  The serial number of the new airbag inflator must be provided to Ford for the claim to be processed, including all 2013-2014 Mustang vehicles.  The Technical Information in this bulletin advises technicians to document the new airbag inflator serial number on the repair order.  Enter the 13-character serial number of the new airbag inflator in the claim as follows:
  • For claims submitted using DMS or OWS on-line, enter the serial number in the Test Results Section.
    • Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list.
    • Enter the serial number in the CODE field.
• For Ford GT Special Handling claim up to a maximum of $200. All Special Handling must be on the same repair line the FSA is claimed. Claim Special Handling under Misc. Expense Code “OTHER.”

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S21 – Supplement #7
Certain 2005-2006 Ford GT and 2005-2014 Mustang Vehicles
Driver Airbag Inflator or Driver Airbag Module Replacement

 

LABOR ALLOWANCES

Vehicle	Description	Labor Operation	Labor Time
2005-2006 Ford GT	Replace Driver Airbag Inflator	15S21B	0.4 Hours*
2005-2012 Mustang
2013-2014 Mustang	Replace Driver Airbag Module	15S21C	0.4 Hours

 

* It is no longer necessary to follow the WSM SRS Depowering and Repowering steps when performing the service procedure.  Refer to Attachment III – Technical Information.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Vehicle	Description	Order Quantity
5R3Z-63043B13-C	2005-2006 Ford GT	Driver Airbag Inflator	1
	2005-2012 Mustang
CR3Z-63043B13-AD	2013-2014 Mustang (non-Shelby GT500)	Driver Airbag Module	1
DR3Z-63043B13-AD	2013-2014 Mustang (Shelby GT500)	Driver Airbag Module	1

 

The DOR/COR number for this program is 51036.

Parts are available for open order. Order your parts through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

NOTE: All replaced driver airbag inflators and driver airbag modules must be returned in the new part box.  If the new part box is damaged or lost, contact XPO logistics at 210-250-5079 or [email protected] for a replacement box.

NOTE: RCRC will only pick-up parts that have a corresponding FCS-700 Tag.

• Part return instructions:
  • Dealers must monitor their OWS parts status report. A FCS-700 tag will be generated for each driver and passenger airbag inflator.  Parts will be picked up by the RCRCs.
  • The RCRC will not pick up parts that are not properly packaged in the new part box.
  • Refer to Attachment IV for specific part return instructions and documentation.
  • Disregard prepaid FedEx shipping instructions that may be included in new part boxes.

 

PARTS RETENTION AND RETURN (continued)

• Part return instructions for dealers outside of the lower 48 United States:
  • Continue to follow the previous FedEx airbag inflator return process of contacting Miguel Prigadaa at 210-250-5078 or [email protected].
• Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”

IMPORTANT: If a FCS-700 Tag is not issued, or the OWS parts status report directs to “Scrap” a part replaced under this safety recall, please submit a General Request to the SSSC Web Contact Site stating that you were directed to scrap a part.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2005-2006 FORD GT AND 2005-2014 MUSTANG VEHICLES — DRIVER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the air bag inflator propellant wafers in some inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of an airbag deployment.  This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.  Dealers are to remove the affected airbag module from the vehicle and replace only the inflator portion of the airbag.  The serial number from the new airbag inflator must be recorded on the work order.  The replaced inflator will be placed into the packaging from the new inflator to be returned to Takata.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

WARNING:  Failure to follow the instructions and warnings in the Workshop Manual may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps when performing this service procedure. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator or airbag module replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Determine the appropriate service action.
   • 2013-2014 Mustang (all) – Replace driver airbag module – Page 2.
   • 2005-2006 Ford GT and 2005-2012 Mustang – Replace driver airbag inflator – Page 3.

 

2013-2014 Mustang (all) – Replace Driver Airbag Module

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

1. Record the 13 character serial number of the new airbag inflator on the repair order. The inflator is pre-installed in the new airbag module. See Figure 1.

FIGURE 1

 

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps when performing this service procedure. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag module replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

2. Replace the driver airbag module. Please follow the Workshop Manual (WSM) procedures in Section 501-20B.

NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.

3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.

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2005-2006 Ford GT and 2005-2012 Mustang – Replace Driver Airbag Inflator

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps when performing this service procedure. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag module replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Remove the driver airbag from the vehicle. Please follow the Workshop Manual (WSM) procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

3. Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 2.
4. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.

Remove the airbag inflator and set aside for return shipping. See Figure 2.

FIGURE 2

 

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

5. Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 1.
6. Align the key on the driver airbag with the slot on the new inflator. Install the new inflator into the driver airbag. See Figure 3.

FIGURE 3

 

7. Install four new airbag inflator nuts onto the driver airbag. See Figure 3.
   • Tighten to 6.5 Nm (57 lb-in).
8. Re-install the driver airbag.  Please follow the WSM Procedures in Section 501-20B.

NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.

9. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.

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AIRBAG INFLATOR AND AIRBAG MODULE RETURN PROCESS

 

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ATTACHMENT V

 

DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S21 – Supplement #7
Certain 2005-2006 Ford GT and 2005-2014 Mustang Vehicles
Driver Airbag Inflator or Driver Airbag Module Replacement

 

DEALER Q & A

Q1.	14B09 has previously been performed on a 2005-2006 Ford GT or 2005-2008 Mustang vehicle.  Why is the same vehicle also affected by 15S21?
A.	Safety Recall 15S21 utilizes a redesigned part for a final repair. 14B09 was an interim repair using a “like for like” part that must be replaced under safety recall 15S21.
Q2.	Can the airbag inflator part number provided in 14B09 be used to complete repairs under 15S21?
A.	No, the parts used in 14B09 and 15S21 are not equivalent. Use only part number(s) listed in 15S21 (or latest level replacements) for this final repair.
Q3.	Can dealers perform repairs on 2013-2014 Mustang Shelby GT500 vehicles now?
A.	Yes, 2013-2014 Mustang Shelby GT500 vehicles can now be repaired with a unique part.
Q4.	Can airbag inflator (5R3Z-63043B13-C) be installed in 2013-2014 Mustang vehicles?
A.	No, the driver airbag system in 2013-2014 Mustang vehicles is unique.  The entire driver airbag module assembly must be installed in these vehicles.
Q5.	Does the airbag inflator serial number on 2013-2014 Mustang vehicles have to be provided to Ford?
A.	Yes. The airbag inflator serial number is clearly visible on the airbag module assembly.  Claims will not be processed without the serial number.  Refer to Attachment I – Claims Preparation and Submission and Attachment III – Technical Information.
Q6.	What do I do with old level parts?
A.	Old parts (5R3Z-63043B13-A) can be returned via the FSA parts return process. Please use “CG” as the claim code and note in the shipper field the FSA bulletin number (15S21).
Q7.	When will complete driver airbag modules be available for 2005-2006 Ford GT and 2005-2014 Mustang crash repairs?
A.	Complete driver airbag modules are now available for collision repairs.
Q8.	What if a customer requests a rental vehicle while their vehicle is being repaired?
A.	Parts are readily available to complete this recall.  With proper dealer parts ordering and  service appointment scheduling, rental vehicles should not be required.
Q9.	How should I handle a vehicle with airbags that have already deployed?
A.	For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed: Submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.
Q10.	Can my Dealership use Quick Lane bays and Technicians to complete this recall?
A.	At the dealers discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls. Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department. No other warranty or recall repairs are allowed at Quick Lanes at this time.
Q11.	A Ford GT customer is hesitant to bring their vehicle to the dealer, what should I do?
A.	Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall. Examples of potential services include: Technician travel to vehicle location for remote repair Vehicle transportation (towing/flatbed) to dealership Vehicle re-delivery to the owners location after repairs have been completed Ford and Lincoln Dealerships are authorized to claim the special handling allowance. In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider remote repairs at the vehicles location in these scenarios.
Q12.	Will completed surveys count towards my Customer Viewpoint (CVP) score? Are the scores included in my Ford Commitment Plan (FCP) calculations?
A.	A majority of the vehicles affected by this recall are over the 5 years/75,000 scoring criteria, which makes them ineligible for CVP Score and FCP calculations. If a vehicle is within the 5/75 criteria the completed surveys will be included in CVP/FCP scores.

 

QUESTIONS & ASSISTANCE

For additional questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

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May 2016

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 15S21 / NHTSA Recall 15V-319
Aviso de Revisión de Seguridad 15S21

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	The front driver side airbag inflator housing may rupture and deploy abnormally in the event of a crash necessitating deployment of the driver side frontal airbag.  An inflator rupture could result in metal fragments striking the driver or other occupants resulting in serious injury or death.
What will Ford and your dealer do?	Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the front driver side airbag inflator free of charge (parts and labor).  This is a permanent repair for your vehicle and must be performed even if you had an airbag inflator previously replaced as an interim repair.
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 15S21.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 15V-319.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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April 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 15S21 / NHTSA Recall 15V-319
Aviso de Revisión de Seguridad 15S21

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

A REPAIR IS AVAILABLE FOR YOUR VEHICLE

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	The front driver side airbag inflator housing may rupture and deploy abnormally in the event of a crash necessitating deployment of the driver side frontal airbag.  An inflator rupture could result in metal fragments striking the driver or other occupants resulting in serious injury or death.
What will Ford and your dealer do?	Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the front driver side airbag free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 15S21.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 15V-319.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Safety Recall 15S21 – Supplement #7

 

 

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Renotification Notice – Safety Recall Notice 15S21 & 17S01 / NHTSA Recall 15V-319 & 17V-024

June 2018

https://static.nhtsa.gov/odi/rcl/2015/RCRN-15V319-6820.pdf

 

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Renotification Notice – June 2018 – Safety Recall Notice 15S21 & 16S26 / NHTSA Recall 15V-319 & 16V-384

June 2018

https://static.nhtsa.gov/odi/rcl/2015/RCRN-15V319-6815.pdf

 

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Renotification Notice

February 2018

https://static.nhtsa.gov/odi/rcl/2015/RCRN-15V319-7935.pdf

 

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Safety Recall 15S21 – Supplement #6

March 28, 2018

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-9089.pdf

 

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Safety Recall 15S21 – Supplement #5

April 3, 2017

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-8751.pdf

 

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Safety Recall 15S21 – Supplement #3

January 18, 2017

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-3857.pdf

 

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Safety Recall 15S21 – Supplement #2

November 1, 2016

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-1457.pdf

 

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Safety Recall 15S21 – Supplement #1

May 18, 2016

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-1485.pdf

 

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Safety Recall 15S21

May 3, 2016

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-9493.pdf

 

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Advance Notice – Safety Recall 15S21 – Supplement #1

June 4, 2015

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-7066.pdf

 

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Advance Notice – Safety Recall 15S21

May 28, 2015

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V319-3777.pdf

 

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Owner Notification Letter

March 2017

https://static.nhtsa.gov/odi/rcl/2015/RCONL-15V319-4852.pdf

 

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Interim Owner Notification Letter

May 2016

https://static.nhtsa.gov/odi/rcl/2015/RIONL-15V319-6176.pdf

 

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Owner Notification Letter

June 2016

https://static.nhtsa.gov/odi/rcl/2015/RCONL-15V319-1332.pdf

 

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Owner Notification Letter

July 2015

https://static.nhtsa.gov/odi/rcl/2015/RIONL-15V319-1627.pdf

 

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15S21 15V-319 Paragraph 45 Notification

October 11, 2017

https://static.nhtsa.gov/odi/rcl/2015/RMISC-15V319-4628.pdf

 

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Press Release

May 28, 2015

https://static.nhtsa.gov/odi/rcl/2015/RCORRD-15V319-9113.pdf

 

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Recall Acknowledgement

May 28, 2015

https://static.nhtsa.gov/odi/rcl/2015/RCAK-15V319-8028.pdf

 

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