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NHTSA Campaign Number: 15V319
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 1,018,622

Driver Side Frontal Air Bag May Rupture

In the event of a crash necessitating deployment of the driver’s frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Summary

Ford Motor Company (Ford) is recalling certain model year 2005-2014 Mustang vehicles manufactured April 6, 2004, to June 21, 2014, and 2005-2006 GT vehicles manufactured February 20, 2004, to September 22, 2006. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Remedy

Ford will notify owners, and dealers will replace the front driver side air bag inflator, free of charge. The recall began on June 10, 2016. Even if interim repairs were performed under safety recall 14V-802, owners must bring their vehicles in for the final remedy. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 15S21.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

June 13, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S21 – Supplement #7
Certain 2005-2006 Model Year Ford GT and 2005-2014 Model Year Mustang Vehicles
Driver Airbag Inflator or Driver Airbag Module Replacement

New! REASON FOR THIS SUPPLEMENT

Dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls. Reference the Quick Lane Repairs section for further details.
Dealers should also perform safety recall 16S26, 17S01 or 18S01 on the passenger side airbag if any of these recalls are open in OASIS.
A Special Handling Allowance for Ford GT Vehicles is now available.

AFFECTED VEHICLES

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL

New! SERVICE ACTION

Before demonstrating or delivering 2005-2006 Ford GT and 2005-2012 Mustang vehicles, dealers are to replace the driver airbag inflator.
Before demonstrating or delivering any new in-stock 2013-2014 Mustang vehicles, dealers are to replace the driver airbag module.
Dealers should also perform safety recall 16S26, 17S01 or 18S01 on the passenger side airbag if any of these recalls are open in OASIS.

NOTE: All replaced driver airbag inflators and driver airbag modules must be returned for analysis.

NOTE: All vehicles that were previously repaired under Safety Recall 14B09 will also require driver airbag inflator replacement, as directed by this safety recall.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

All original owner letter mailings have been completed. To encourage customers to have this important safety recall completed, follow up owner letter mailings are currently being sent on a regular cadence to customers that have not yet had this recall completed.

Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Regional Core Recovery Center (RCRC) Airbag Inflator Return Process
Attachment V: Dealer Q & A
Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S21 – Supplement #7
Certain 2005-2006 Ford GT and 2005-2014 Mustang Vehicles
Driver Airbag Inflator or Driver Airbag Module Replacement

OASIS ACTIVATION

OASIS was activated on June 4, 2015.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on June 4, 2015.

Owner names and addresses became available on August 1, 2016.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

New! QUICK LANE REPAIRS

At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls.
Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department.
No other warranty or recall repairs are allowed at Quick Lanes at this time.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Parts are readily available to complete this recall. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required.

New! FORD GT SPECIAL HANDLING

Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall. Examples of potential services include:

Technician travel to vehicle location for remote repair
Vehicle transportation (towing/flatbed) to dealership
Vehicle re-delivery to the owners location after repairs have been completed
Ford and Lincoln Dealerships are authorized to claim the special handling allowance.

In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider remote repairs at the vehicles location in these scenarios.

New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed:
- Submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair.
- Attach pictures of the vehicles airbag modules to the request.
For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
Submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

New! CLAIMS PREPARATION AND SUBMISSION

Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (15S21) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator. NOTE: The serial number of the new airbag inflator must be provided to Ford for the claim to be processed, including all 2013-2014 Mustang vehicles. The Technical Information in this bulletin advises technicians to document the new airbag inflator serial number on the repair order. Enter the 13-character serial number of the new airbag inflator in the claim as follows:
- For claims submitted using DMS or OWS on-line, enter the serial number in the Test Results Section.
  - Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list.
  - Enter the serial number in the CODE field.
For Ford GT Special Handling claim up to a maximum of $200. All Special Handling must be on the same repair line the FSA is claimed. Claim Special Handling under Misc. Expense Code “OTHER.”

ATTACHMENT II

LABOR ALLOWANCES

* It is no longer necessary to follow the WSM SRS Depowering and Repowering steps when performing the service procedure. Refer to Attachment III – Technical Information.

PARTS REQUIREMENTS / ORDERING INFORMATION

The DOR/COR number for this program is 51036.

Parts are available for open order. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

NOTE: All replaced driver airbag inflators and driver airbag modules must be returned in the new part box. If the new part box is damaged or lost, contact XPO logistics at 210-250-5079 or SCFieldAction.14305@xpo.com for a replacement box.

NOTE: RCRC will only pick-up parts that have a corresponding FCS-700 Tag.

Part return instructions:
- Dealers must monitor their OWS parts status report. A FCS-700 tag will be generated for each driver and passenger airbag inflator. Parts will be picked up by the RCRCs.
- The RCRC will not pick up parts that are not properly packaged in the new part box.
- Refer to Attachment IV for specific part return instructions and documentation.
- Disregard prepaid FedEx shipping instructions that may be included in new part boxes.

PARTS RETENTION AND RETURN (continued)

Part return instructions for dealers outside of the lower 48 United States:
- Continue to follow the previous FedEx airbag inflator return process of contacting Miguel Prigadaa at 210-250-5078 or Miguel.Prigadaa@email.xpo.com.
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”

IMPORTANT: If a FCS-700 Tag is not issued, or the OWS parts status report directs to “Scrap” a part replaced under this safety recall, please submit a General Request to the SSSC Web Contact Site stating that you were directed to scrap a part.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2005-2006 FORD GT AND 2005-2014 MUSTANG VEHICLES — DRIVER AIRBAG INFLATOR REPLACEMENT

OVERVIEW

Takata has determined that the air bag inflator propellant wafers in some inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of an airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants. Dealers are to remove the affected airbag module from the vehicle and replace only the inflator portion of the airbag. The serial number from the new airbag inflator must be recorded on the work order. The replaced inflator will be placed into the packaging from the new inflator to be returned to Takata.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

SERVICE PROCEDURE

WARNING: Failure to follow the instructions and warnings in the Workshop Manual may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps when performing this service procedure. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator or airbag module replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

Determine the appropriate service action.
- 2013-2014 Mustang (all) – Replace driver airbag module – Page 2.
- 2005-2006 Ford GT and 2005-2012 Mustang – Replace driver airbag inflator – Page 3.

2013-2014 Mustang (all) – Replace Driver Airbag Module

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

Record the 13 character serial number of the new airbag inflator on the repair order. The inflator is pre-installed in the new airbag module. See Figure 1.

FIGURE 1

NOTE: The ignition must remain OFF until this service procedure is completed.

Replace the driver airbag module. Please follow the Workshop Manual (WSM) procedures in Section 501-20B.

NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.

Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.

2005-2006 Ford GT and 2005-2012 Mustang – Replace Driver Airbag Inflator

NOTE: The ignition must remain OFF until this service procedure is completed.

Remove the driver airbag from the vehicle. Please follow the Workshop Manual (WSM) procedures in Section 501-20B.
Set the airbag face down onto a surface that will not scratch or damage the airbag face.

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 2.
NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.

Remove the airbag inflator and set aside for return shipping. See Figure 2.

FIGURE 2

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 1.
Align the key on the driver airbag with the slot on the new inflator. Install the new inflator into the driver airbag. See Figure 3.

FIGURE 3

Install four new airbag inflator nuts onto the driver airbag. See Figure 3.
- Tighten to 6.5 Nm (57 lb-in).
Re-install the driver airbag. Please follow the WSM Procedures in Section 501-20B.

NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.

Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.

AIRBAG INFLATOR AND AIRBAG MODULE RETURN PROCESS

Taking too long?

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Summary

Remedy

Notes

SERVICE PROCEDURE

A REPAIR IS AVAILABLE FOR YOUR VEHICLE

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