G0000108 – Paint Defects / Damage – Ford & Lincoln

General Service Bulletin (GSB):	Paint Defects / Damage (Warrantable / Non‐Warrantable)
GSB Overview:	Use this GSB to help determine (Warrantable / Non‐Warrantable) Paint Defect / Damage
NOTE:  This information is not intended to replace or supersede any warranty, parts and service policy, Work Shop Manual (WSM) procedures or technical training or wiring diagram information.

 

This GSB is designed to provide pictorial examples of paint defects / damage to assist in the  warrantable / non‐warrantable determination.  Refer to the latest version of the Warranty and Policy Manual for paint defect warranty coverage.

NOTE:  Paint defects are only warrantable on the original factory paint.

The portion of the pre‐delivery inspection procedure which covers touch up or buffing of minor chips or scratches and repairs that are required because of improper storage or damage that occurs while the vehicle is in dealership storage are the responsibility of the dealership and are not reimbursable by Ford.

 

Reference

Paint/Panel Corrosion

• The Bumper to Bumper Warranty coverage includes body sheet metal that has corrosion damage without perforation, and the damage is not the result of abnormal usage and/or extreme environmental conditions. This is outlined in section 3 of the Warranty & Policy Manual. This corrosion must be naturally occurring and not influenced by damage.
• The Warranty & Policy Manual, section 3, states: Underbody surface rust on frame or chassis components on vehicles reported as sold is not warrantable.
• The Corrosion Warranty coverage: rust damage resulting in perforation (holes) in body sheet metal panels is covered for 5 years, unlimited miles. Aluminum Panels do not require Perforation for the 2015 F150 and for all 2016+ vehicles with Aluminum Panels. This is outlined in section 3 of the Warranty & Policy Manual.
• Utilize the Part Coverage Tool to ensure the affected base part number has coverage.

 

Minor Damage

Pre‐existing dents, dings, chips, or scratches which are documented on an RO by the selling dealer within 7 days of the new vehicle delivery date/warranty start date, as noted in OASIS may be warrantable. Dealers have up to one month in service to begin warranty repairs, claims will not be accepted in the Warranty Claiming System for these repairs started after one month in service. This damage must be pre‐existing and reasonable to believe it could have been missed during pre‐delivery vehicle inspections due to its nature, size, and/or location. This is outlined in section 2 of the Warranty & Policy Manual.

 

Tape Test

The tape test is utilized to exhibit a paint adhesion defect. If Prior Approval is required, an image must be captured of masking tape placed over the suspected area and peeled backward to reveal a mirrored image of paint removed vs. paint adhered to the tape. If an adhesion defect is present, paint will be removed in a large sheet showing a primer surface. Multiple small flakes of paint removed indicate loose paint as a result of damage or corrosion.

 

Open vs. Close Hem Flange

Multiple vehicles may have an open style hem flange, which is a type of manufacturing process found near the bottom of door assemblies. The design of the open hem flange incorporates a gap between the inner reinforcing panel and the outer portion of the exterior panel which appear as a “U” or “V” shape. Seam sealer will not be present in this gap. This open space between outer and inner panels is design intent in an open hem flange structure. No repairs should be attempted to alter factory stamped open hem flange panels. If necessary, compare to a like model year vehicle to determine if an open hem flange is present on the panel in question.

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G0000108

 

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G0000098

 

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G0000074

 

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