April 26, 2024 NHTSA CAMPAIGN NUMBER: 24V294000
Panoramic Roof Panel May Detach from Vehicle
A roof panel that detaches while driving can create a road hazard and increase the risk of a crash.
NHTSA Campaign Number: 24V294
Manufacturer Ford Motor Company
Components VISIBILITY
Potential Number of Units Affected 1,315
Summary
Ford Motor Company (Ford) is recalling certain 2017-2019 Transit Connect vehicles. An improper bond may exist between the panoramic roof and the vehicle body, which can result in the panel detaching from the vehicle.
Remedy
Dealers will remove, clean, and reinstall the panoramic roof panel, free of charge. Owner notification letters are expected to be mailed May 20, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S29.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
April 29, 2024
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 24S29
Certain 2017 – 2019 Model Year Transit Connect
Panoramic Roof Repair
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect | 2017 – 2019 | Valencia Assembly Plant | October 2, 2016 through June 13, 2019 |
US population of affected vehicles: 1,310. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an improper bond may exist between the panoramic roof panel and the vehicle. A panoramic roof panel with an improper bond may result in wind noise, water leak, and in some cases, separation from the vehicle. A separated roof can create a road hazard for other road users, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers 2nd quarter, 2024, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
Date of Submission: 04/26/2024
FSA 24S29 –CERTAIN 2017 – 2019 TRANSIT CONNECT VEHICLES – POOR PANORAMIC VISTA ROOF ADHESION
Chronology
On September 19, 2016, Ford’s Field Review Committee (FRC) approved safety field service action (FSA) # 16S35 for Transit Connect vehicles built between October 4, 2013 and July 14, 2014. Ford recalled these vehicles due to reports of panoramic roof panels separating. At the time of approval of 16S35, the FSA population was established through Ford data analysis.
On May 1, 2020, Ford
’s FRC approved safety FSA # 20S22 for Transit Connect vehicles built between July 17, 2014, and October 1, 2016. Ford recalled these vehicles due to reports of panoramic roof panels separating. At time of approval of 20S22, the FSA population was established based on permanent corrective actions implemented on September 28, 2016 in which a new 3-step cleaning process was implemented by the panoramic roof supplier. At the time that FSA 20S22 was approved, there were no reports of panoramic roof separation for vehicles produced after the PCA was implemented.
On August 16, 2020, Ford’s Critical Concern Group (CCRG) reviewed three European reports of 2018 – 2019 MY Transit Connect panoramic roofs separating from the vehicle while driving. The CCRG recommended monitoring for additional relevant field reports over the next 12 months as there were no definitive trends amongst separation claims.
Between August 2022 and March 2023, Ford received 5 additional reports of 2017 – 2019 MY Transit Connect panoramic roofs separating from the vehicle while driving.
On March 3, 2023, Ford’s FRC approved a Harvest Program to analyze a sampling of panoramic roofs produced after the FSA 20S22 clean point to better understand field performance and determine root cause.
In December 2023, Ford began to receive harvested roofs returned from dealerships. In March 2024, Ford’s Material Engineering completed analysis of the harvested roofs and found contaminants present on the roofs’ glass surfaces. These contaminants could lead to primer separation from the glass roof panel.
On April 19, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is aware of 14 reports of panoramic roof separation globally in the post-20S22 population of vehicles. Ford is not aware of any reports of accident or injury related to this condition.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | TRANSIT CONNECT | 2017-2019 |
4 Associated Documents
Chronology
Defect Notice 573 Report
RCLRPT-24V294-3024.PDF 214.037KB
Manufacturer Notices(to Dealers,etc)
Recall Acknowledgement
RCAK-24V294-5041.pdf 645.402KB
- Putco Element Sky View Clear Lid Hard Top for Roof - Fits Ford Bronco 2021-2025 4 Door
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- 【Compatible with Factory Vista Panoramic Roof】Compatible with Ford F150 SuperCrew 2015-2020, F250 F350 F450 Super Duty Crew Cab 2017-2020, Expedition and Navigator 2018-2020 equipped with the factory Vista panoramic roof system. Not compatible with Regular Cab, Standard Cab, SuperCab, aftermarket sunroof systems, or vehicles without a factory panoramic roof.
- 【Complete Sunroof Repair Kit】Includes replacement sunroof track guide rails, glass drive cables, side shield deflectors, and installation hardware for servicing both sides of the factory panoramic roof system. Designed as a complete repair solution for multiple commonly worn sunroof components.
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SEOCONTENT-START
Ó Copyright 2024 Ford Motor Company
Dan Wilyard Ford Motor Company
Chief Engineer Recall and CIDR PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 29, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 24S29
Certain 2017 – 2019 Model Year Transit Connect
Panoramic Roof Repair
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit
Connect
2017 – 2019
Valencia
Assembly Plant
October 2, 2016 through June 13, 2019
US population of affected vehicles: 1,310. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an improper bond may exist between the panoramic roof panel and
the vehicle. A panoramic roof panel with an improper bond may result in wind noise, water leak, and
in some cases, separation from the vehicle. A separated roof can create a road hazard for other road
users, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers 2nd quarter, 2024, when it is anticipated that parts
ordering information and repair instructions will be available to support this safety recall. For new
vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
Ó Copyright 2024 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Dan Wilyard
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-294
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company APR 26, 2024 NHTSA Recall No. : 24V-294 Manufacturer Recall No. : 24S29 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,315 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2017-2019 Ford Transit Connect Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed supplier process and maintenance records, as well as Ford assembly plant records to determine the population of affected parts. Affected vehicles are equipped with the panoramic vista roof, and may have poor adhesion between the panoramic roof and the vehicle body. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : OCT 02, 2016 – JUN 13, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An improper bond may exist between the panoramic roof and the vehicle body.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A panoramic roof with poor adhesion may result in wind noise, water leak,
and in some cases, separation from the vehicle. A separated roof can create a road hazard for other road users, increasing the risk of a crash.
Description of the Cause : Contamination may have been present on the glass surface during primer
application at the roof supplier facility. Part 573 Safety Recall Report 24V-294 Page 2 Identification of Any Warning
that can Occur : Wind noise and/or water leaks around the panoramic vista roof may be observed. Involved Components : Component Name 1 : Panorama Roof SWB LWB
Component Description : Panoramic Glass Roof with PIA Motorized Sun Shade Component Part Number : DT11-K519E58-B Supplier Identification : Component Manufacturer
Name : BOS AUTOMOTIVE PRODUCTS HUNGARY LP Address : SZABADSÁG UTCA 33
MOSONSZOLNOK Foreign States 9245
Country : Hungary Chronology :
Chronology is provided as an attachment. Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their panoramic roof glass removed, cleaned, and reinstalled. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be June 7, 2024. How Remedy Component Differs from Recalled Component : Dealer technicians will remove the suspect panoramic vista roof (Panorama Roof SWB LWB – Panoramic Glass Roof with PIA Motorized Sun Shade – DT11-K519E58-B), clean the glass and roof surfaces, and reinstall The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-294
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
the vista roof.
Identify How/When Recall Condition was Corrected in Production :
Notification to dealers is expected to occur on April 29, 2024. Mailing of owner notification letters is expected to begin May 20, 2024, and is expected to be completed by May 24, 2024. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on April 29, 2024. Mailing of
owner notification letters is expected to begin May 20, 2024, and is expected to be completed by May 24, 2024.
Planned Dealer Notification Date : APR 29, 2024 – APR 29, 2024
Planned Owner Notification Date : MAY 20, 2024 – MAY 24, 2024
* NR – Not Reported
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SEOCONTENT-END
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