NHTSA ID Number: 10240573
Manufacturer Communication Number: TSB 23-2244
Summary
Some 2020-2023 Escape hybrid vehicles equipped with a 2.5L (FHEV) full hybrid electric vehicle powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.
Model:
| Ford
2020-2023 Escape | Engine: 2.5L FHEV4WD |
Issue: Some 2020-2023 Escape hybrid vehicles equipped with a 2.5L full hybrid electric vehicle (FHEV) powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2020-2023 Escape
- 2.5L FHEV
- 4WD
- Grinding/rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle
Service Procedure
1. Perform a road test and accelerate the vehicle to 20 mph (32 km/h), shift the transmission from drive (D) to neutral (N) and apply the brakes. The grinding or rubbing noise should not be present. Does the vehicle continue exhibiting a grinding or rubbing noise in the right front section of the driveshaft?
(1). Yes – this article does not apply. Refer to Workshop Manual, Section 100-04 Noise, Vibration and Harshness > Diagnosis and Testing for normal diagnostics.
(2). No – proceed to Step 2.
2. Position the vehicle on a hoist.
3. Inspect if the heat shield and the driveshaft have a gap below 25.4 mm (1 inch) or if there are any rubbing marks between the driveshaft and the fasteners. (Figures 1-2)
Figure 1 – Example of inadequate gap between the driveshaft and the heat shield
Figure 2 – Example of rubbing marks on the driveshaft fasteners
4. If the gap is below 25.4 mm (1 inch) or if there are any rubbing marks between the driveshaft and the fasteners, position the heat shield away from the driveshaft. (Figure 3)
Figure 3
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | ESCAPE HYBRID | 2020-2023 |
1 Associated Document
Manufacturer Communications
23-2244
01 August 2023
MC-10240573-0001.pdf 202.782KB
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TECHNICAL SERVICE BULLETIN
2.5L FHEV – 4WD – Grinding/Rubbing Noise While Braking At Or Below 10 MPH (16 Km/h) From The Front Of The Vehicle
23-2244
01 August
2023 Model:
Ford
2020-2023 Escape Engine: 2.5L FHEV 4WD Issue: Some 2020-2023 Escape hybrid vehicles equipped with a 2.5L full hybrid electric vehicle (FHEV) powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2020-2023 Escape
• 2.5L FHEV
• 4WD
• Grinding/rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description 2020-2023 Escape AWD 2.5L FHEV: Inspect The Driveshaft And Heat Shield, Includes Time For Road Test And Position Heat Shield (Do Not Use With Any Other Labor Operations) Operation No.
232244A Time 0.5
Hrs.
Repair/Claim Coding
Causal Part: 11135
Condition Code: 34
Service Procedure
1. Perform a road test and accelerate the vehicle to 20 mph (32 km/h), shift the transmission from drive (D) to neutral
(N) and apply the brakes. The grinding or rubbing noise should not be present. Does the vehicle continue exhibiting a grinding or rubbing noise in the right front section of the driveshaft?
(1). Yes – this article does not apply. Refer to Workshop Manual, Section 100-04 Noise, Vibration and Harshness > Diagnosis and Testing for normal diagnostics.
(2). No – proceed to Step 2.
2. Position the vehicle on a hoist.
3. Inspect if the heat shield and the driveshaft have a gap below 25.4 mm (1 inch) or if there are any rubbing marks between the driveshaft and the fasteners. (Figures 1-2)
Figure 1 – Example of inadequate gap between the driveshaft and the heat shield Figure 2 – Example of rubbing marks on the driveshaft fasteners 4. If the gap is below 25.4 mm (1 inch) or if there are any rubbing marks between the driveshaft and the fasteners, position the heat shield away from the driveshaft. (Figure 3)
Figure 3 © 2023 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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