January 19, 2024 NHTSA CAMPAIGN NUMBER: 24V031000
Exterior A-Pillar Trim May Detach
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
NHTSA Campaign Number: 24V031
Manufacturer Ford
Motor Company
Components STRUCTURE
Potential Number of Units Affected 1,889,110
Summary
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed March 13, 2024. Second letters will be mailed once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
January 23, 2024
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
– Advance Notice – Safety Recall 24S02
Certain 2011-2019 Model Year Explorer Vehicles
Exterior A Pillar Applique Inspection
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2011-2019 | Chicago | May 17, 2010 through March 3, 2019 |
US population of affected vehicles: 1,881,496.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles it may be possible that some of the exterior A-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. If this occurs, the A-pillar applique trim may be loose, missing or become detached. An exterior A-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers toward the latter half of 2024 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
Date of Submission: 1/19/2024
FSA #24S02 – Certain 2011 – 2019 model year Ford Explorer vehicles – A-Pillar Exterior Trim Detachment
Chronology
In 2018, Ford’s CCRG (Critical Concern Review Group) received an informal inquiry from NHTSA (National Highway and Traffic Safety Administration) related to exterior A-pillar trim parts detachments on 2012-2014MY Explorer vehicles. The vehicle utilizes a plastic bracket bolted to the vehicle structure and the exterior A-pillar trim is attached to the bracket utilizing (7) plastic clips. If all the clip attachments are not properly engaged, the parts can loosen and potentially detach from the plastic bracket. (25) VOQ’s (Vehicle Online Questionnaire) were identified as potentially related to loose, missing or detached trim. Ford provided an exemplar part to NHTSA for review. Ford determined that this concern was not an unreasonable risk to safety due to the low mass/geometry of the part with NHTSA alignment.
On April 20, 2021, CCRG re-opened this concern based upon (8) new VOQ’s identified in the 2021CY during an unrelated search. CCRG conducted a historical review of all VOQ’s (158 complaints) related to this condition. Ford’s CCRG closed this issue on July 13, 2021, based upon low mass/sharpness of part, overt visible and audible warning of the concern to the customer, and a decreasing trend in warranty and VOQ rates.
On February 15, 2023, NHTSA opened a Preliminary Investigation (PE23-001) to investigate this concern. Ford opened an investigation in CCRG to manage the Preliminary Investigation response to NHTSA and prepared responses and documents for NHTSA’s questions.
On April 17, 2023, Ford provided a response to PE23-001.
In August 2023, Ford received an inquiry from Transport Canada including reports associated with the same concern.
September 2023 – October 2023
Ford and NHTSA had on-going discussions regarding the concern and the potential causes of the concern. NHTSA indicated that it is NHTSA’s position that the potential occurrence of the trim part detaching while driving is a safety hazard to other vehicles.
November 2023 – January 2024
In reviewing NHTSA’s position, Transport Canada’s inquiry, and the updated field data associated with Ford’s response, CCRG and engineering team reassessed their previous recommendations. Based upon the new assessment, a proactive action to inspect and replace exterior A-pillar trim parts as required on the suspect population of Explorer vehicles was recommended. Based upon the warranty data, the entire 2011 – 2019MY vehicle population was determined to be susceptible to detachment and was included in the recommendation.
As of January 12, 2024, Ford is aware of 568 VOQ’s and 14,337 warranty reports alleging missing or detached exterior A-pillar trim parts.
On January 12, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accidents or injuries related to this condition.
9 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2011-2019 |
3 Associated Documents
Chronology
RMISC-24V031-1359.pdf 16.709KB
Defect Notice 573 Report
RCLRPT-24V031-8781.PDF 214.166KB
Recall Acknowledgement
RCAK-24V031-9227.pdf 645.198KB
Manufacturer Notices(to Dealers,etc) – January 23, 2024 SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 24S02 Certain 2011-2019 Model Year Explorer Vehicles Exterior A Pillar Applique Inspection
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
1 Associated Investigation
Windshield Trim Panel Detachment
NHTSA ID: PE23001
Dated opened: January 27, 2023
The Office of Defects Investigation (ODI) has received 164 complaints on model year 2011-2019 Ford Explorer vehicles alleging a windshield trim panel on the vehicle detached while driving at highway speeds. Some of the complaints reported that the driver of the vehicle following behind the subject Ford vehicle allegedly was startled when the trim piece hit the windshield and momentarily lost control of the vehicle.
ODI has opened a Preliminary Evaluation to assess the scope, frequency and consequence of the alleged defect in the subject vehicles.
The ODI reports cited below can be viewed on NHTSA.gov using the following reference numbers:11497490, 11497214, 11496748, 11491809, 11490115, 11489184, 11486700, 11484465, 11484398, 11484160, 11482519, 11481000, 11479067, 11477314, 11476845, 11475721, 11474698, 11473341, 11473217, 11472207, 11471332, 11470414, 11468081, 11466173, 11464915, 11464179, 11463960, 11460668, 11460232, 11460068, 11459992, 11458199, 11457562, 11456681, 11455330, 11454504, 11452932, 11451873, 11446450, 11444063, 11442217, 11440387, 11436890, 11436709, 11435595, 11435182, 11432613, 11431606, 11431197, 11430627, 11430136, 11429918, 11426503, 11426389, 11426027, 11423661, 11423503, 11421226, 11420502, 11418701, 11418475, 11418090, 11416003, 11414142, 11407271, 11406865, 11406852, 11404915, 11400160, 11399448, 11365466, 11363716, 11362448, 11360235, 11352540, 11350327, 11350264, 11344084, 11338484, 11329017, 11328028, 11282607, 11282459, 11280305, 11253721, 11253267, 11242744, 11241798, 11241043, 11232621, 11229349, 11219639, 11216925, 11197379, 11195976, 11195911, 11195908, 11181370, 11174309, 11170513, 11166085, 11162886, 11162158, 11156014, 11155936, 11155160, 11145368, 11142772, 11139583, 11133449, 11132891, 11122363, 11119670, 11119555, 11113583, 11113576, 11110598, 11102660, 11101206, 11092064, 11091284, 11075250, 11072017, 11065705, 11061001, 11047363, 11047098, 11042881, 11041156, 11030193, 11025183, 11025018, 11022474, 11021648, 11021020, 11016390, 11015341, 11013502, 11013423, 11013308, 11012662, 11011352, 11003482, 11001605, 11000407, 11000185, 11000023, 10993756, 10992897, 10991964, 10985877, 10985070, 10983460, 10978831, 10978604, 10968299, 10968209, 10966454, 10958548, 10934505, 10918132, 10916740, 10916252 and 10915996.
- A-PILLAR MOLDING TRIM SET:2011 2012 2013 2014 2015 2016 2017 2018 2019 replacement for ford explorer 4 Door Utility front windshield.Color: Gloss Black.
- PART NUMBER:926-451 926-450 BB5Z7803136AA BB5Z-7803136-AB BB5Z7803136BA BB5Z7803144AA BB5Z7803137AA BB5Z-7803137-AB BB5Z7803137BA BB5Z7803145AA.
- SUGGESTION:This front passenger side windshield Outer & Inner pillar trim strip has side tape.But just as an extra precaution, it is strongly recommended to use urethane.
- EASY TO INSTALL:Easy to install, no special tools required.Durable and manufactured in accordance with strict ABS quality control standards.
- Package Inclubing:1*Right Passenger Side Windshield Trim Molding set,1*Left Passenger Side Windshield Trim Molding set.
- 【Easy to Install】Our replacement A pillar molding outside trim set is manufactured to the OE specification to provide factory appearance and direct-fit, just takes 30 minutes to replace the old windshield trim.
- 【Upgrade Design】Other windshield molding repair is too straight to fit the body curve completely, which needs to be forced in, and easy to pop out. After the upgraded, our window trim molding ensures the radian of the original car matching, and durable.
- 【Fit For】2011 2012 2013 2014 2015 2016 2017 2018 2019 Ford Explorer. The front windshield trim kit has went through vehicle try-on testing, means you will get a fairly reliable auto trim. Our windshield trim molding works just like OEM, half the price.
- 【Replace OE NUMBER】Driver Side: 926-450, 926450, BB5Z7803137AA, BB5Z-7803137-AA, BB5Z7803137AB, BB5Z-7803137-AB, BB5Z7803137BA, BB5Z-7803137-BA, BB5Z7803145AA, BB5Z-7803145-AA; Passenger Side: 926-451, 926451, BB5Z7803136AA, BB5Z-7803136-AA, BB5Z7803136AB, BB5Z-7803136-AB, BB5Z7803136BA, BB5Z-7803136-BA, BB5Z7803144AA, BB5Z-7803144-AA. It comes with two assemblies, the outer part and the inner part which is the bracket that attaches to the vehicle.
- 【36-Month Warranty】If for any reason at all, you are not satisfied with the Ford Explorer driver & passenger side windshield trim molding, you can contact us through amazon message to apply the service of carefree REPLACEMENT or REFUND.
- A-PILLAR MOLDING OUTER TRIM: 2011-2019 replacement for ford explorer 4 Door Utility front windshield.Color: Gloss Black.
- PART NUMBER:926-450 BB5Z7803136AA BB5Z-7803136-AB BB5Z7803136BA BB5Z7803144AA BB5Z7803137AA BB5Z-7803137-AB BB5Z7803137BA BB5Z7803145AA.
- SUGGESTION:This front Driver side windshield Outer & Inner pillar trim strip has side tape. But just as an extra precaution, it is strongly recommended to use urethane.
- EASY TO INSTALL:Easy to install, no special tools required. Durable and manufactured in accordance with strict ABS quality control standards.
- ABOUT SERVICE:Durable and Long Lasting windshield trim，the customer service period is 1 year.Note: Please check the display pictures and OEM to see before purchase.
- Made of high quality plastic, durable for use; Package Include: 1x B Pillar Molding; Placement on Vehicle: Front, Right
- Door Applique Replace Part Number: 926-449, BB5Z7820554AB
- B Pillar Molding Replacement For Ford Explorer 2011-2016
- This window pillar was designed to match the fit and finish of the stock pillar trim to restore the appearance of your vehicle's exterior
- This replacement door applique matches the fit and finish of the factory trim and is typically a snap to install
- 【Easy Installation】This replacement A pillar molding outside trim set is manufactured to the OE specification to provide factory appearance and direct-fit, just takes 15 minutes to replace the old windshield trim.
- 【Upgrade Design】Other windshield molding repair is too straight to fit the body curve completely, which needs to be forced in, and easy to pop out. After the upgraded, our window trim molding ensures the radian of the original car matching, and durable.
- 【Fit For】2011 2012 2013 2014 2015 2016 2017 2018 2019 Ford Explorer. The front right side windshield trim has went through vehicle try-on testing, means you will get a fairly reliable auto trim. Our windshield trim molding works just like OEM, half the price.
- 【Replace OE NUMBER】926-451, 926451, BB5Z7803136AA, BB5Z-7803136-AA, BB5Z7803136AB, BB5Z-7803136-AB, BB5Z7803136BA, BB5Z-7803136-BA, BB5Z7803144AA, BB5Z-7803144-AA. It comes with two assemblies, the outer part and the inner part which is the bracket that attaches to the vehicle.
- 【24-Month Warranty】If for any reason at all, you are not satisfied with the Ford Explorer passenger side windshield trim molding, you can contact us through amazon message to apply the service of carefree REPLACEMENT or REFUND.
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-031
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company JAN 19, 2024 NHTSA Recall No. : 24V-031 Manufacturer Recall No. : 24S02 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,889,110 Estimated percentage with defect : 5 %
Vehicle Information : Vehicle 1 : 2011-2019 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 05/17/2010 and was taken out of production on 03/03/2019.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 2011 – 2019MY Ford Explorer: 1,889,110 Vehicles
Production Dates : MAY 17, 2010 – MAR 03, 2019 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : The A-pillar exterior trim may detach from vehicle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An A-pillar exterior trim part that detaches while driving can create a road
hazard for other road users, increasing the risk of a crash.
Description of the Cause : Some of the exterior A-pillar applique trim clip attachments are not properly
engaged due to improper assembly or repair. If this occurs, the A-pillar Part 573 Safety Recall Report 24V-031 Page 2 Identification of Any Warning
that can Occur : applique trim, which borders the right and left side of the windshield, may be loose, missing, or become detached.
The customer may visually detect gaps around a loose A-pillar trim or detect an audible rattle and/or excessive wind noise from A-pillar area. Involved Components : Component Name 1 : RH A Pillar Trim
Component Description : MLDG.ASY.W/SHLD.O/S.TOP(RH) Component Part Number : BB53 7803682 A* Component Name 2 : LH A Pillar Trim
Component Description : MLDG.ASY.W/SHLD.O/S.TOP(LH) Component Part Number : BB53 7803683 A* Supplier Identification : Component Manufacturer
Name : ABC Technologies – Windsor Mold Group Address : 310 Ellis St E
Windsor Foreign States N8W 2H2
Country : Canada Chronology :
Chronology is provided as an attachment The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-031
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the A-pillar exterior trim inspected and replaced as required. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The remedy A-pillar trim components (BB53 7803682 AJW, BB53 7803683 AJW) will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Advance Notification to dealers is expected to occur on January 22, 2024.
Mailing of owner notification (No Parts) letters is expected to begin March 13, 2024 and is expected to be completed by March 25,2024.
Planned Dealer Notification Date : JAN 22, 2024 – JAN 22, 2024
Planned Owner Notification Date : MAR 13, 2024 – MAR 25, 2024
* NR – Not Reported
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© Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
January 23, 2024
TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 24S02
Certain 2011-2019 Model Year Explorer Vehicles Exterior A Pillar Applique Inspection AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer 2011-2019 Chicago May 17, 2010 through March 3, 2019
US population of affected vehicles: 1,881,496. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles it may be possible that some of the exterior A-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. If this occurs, the A-pillar applique trim may be loose, missing or become detached. An exterior A-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers toward the latter half of 2024 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice. © Copyright 2024 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
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