NHTSA ID Number: 10243424
Manufacturer Communication Number: 23L01
Summary
Certain 2023 Model Year Mustang Vehicles with California Special Package – Floor Mat Shortage
September 18, 2023
Special Field Action 23L01
Certain 2023 Model Year Mustang
Vehicles with California Special Package
Floor Mat Shortage
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Mustang | 2023 | Flat Rock | January 24, 2023 through April 4, 2023 |
US population of affected vehicles: 302. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Certain Mustang vehicles with the California Special package were produced, shipped from the assembly plant, and sold to customers with other carpeted floor mats than what were originally ordered.
SERVICE ACTION
Dealers are to direct owners of California Special logo vehicles to the company’s refund website, fordownershipcare.com to receive compensation for the difference between the floor mats received and the floor mats expected. This service will be offered on all affected vehicles at no charge to the vehicle owner. Owners will receive $150 in compensation after registering on the website. Each owner will have an individual QR code in their owner letter to access the website. Alternatively, the owner can enter a PIN to access the website. Contact the SSSC to obtain the PIN for a specific VIN.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 9, 2023.
EXPIRATION DATE
This program has an expiration date of September 30, 2024.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
SOLD VEHICLES
- Notify owners of affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
- Should any new vehicle be sold within this FSA period, contact the SSSC via the SSSC Web Contact Site to process the refund.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | MUSTANG | 2023 |
1 Associated Document
Manufacturer Communications
September 18, 2023
Floor Mat Shortage
MC-10243424-0001.pdf 222.935KB
- CUSTOM FITMENT | Fits 2015 - 2025 Ford F-150 (Includes 2022 - 2025 Lightning) SuperCrew / Crew Cab, will NOT Fit SuperCab / EXT Cab & w/out Fold Flat Storage (Will Not Fit Models w/Out Factory Carpet) - NOTE: SEE IMAGES to confirm your correct CAB SIZE
- A SOFTER KIND OF STRONG. BUILT TO LAST | ProGard formula delivers the ideal balance of comfort and strength—soft underfoot, yet built to resist cracking, curling, and wear for the long haul.
- FAST CLEANUP. ZERO HASSLE | The ProGard formula releases mud, water, and grime fast—simply pop them out, rinse clean, and move on.
- FAMILY-SAFE. ECO-FRIENDLY | Made with thoughtfully chosen materials - free from latex, PVC, cadmium, lead, and other harmful substances.
- PRECISION FIT. MAXIMUM PROTECTION | Laser-measured FormFit Edge delivers a perfect, edge-to-edge fit for your exact vehicle, staying locked in place while protecting every contour that matters most.
- Custom Fit: 3W Floor Mats perfect fit in 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 Ford f250 f350 f450 f550. 3D laser scanning ensures a customized edge-to-edge super-fit design for your vehicle
- Non-Toxic Odorless: 3W accessories onstructed from TPE material, these f 250 floor mats are odorless and safe for babies and pets. Enjoy peace of mind while protecting the environment
- All-Weather: Ford f250 floor mats/ford f350 floor liner waterproof, mud-proof, and easy to clean. No leakage and no mess. Defend your vehicle from the elements with confidence
- Easy Installation: Simple to install and remove, providing maximum convenience. Enjoy hassle-free maintenance and keep your vehicle looking pristine effortlessly
- Outstanding Support: Our team is dedicated to providing you with the best support, ensuring your satisfaction with our Ford f250 floor mats. Experience top-notch service at all times
- Each floor mat measures approximately 17 inches wide X 14 inches tall
- Officially licensed by Ford Motor Company
- Made to protect your cars most venerable interior area from everyday shoe dirt, grim, spills and weather on an easy to clean surface
- Made of high-quality flexible rubber material to conform to any interior flooring. The logo is molded in and will not fade or wear-away
- Listing is for a pair of floor mats for rear floors of your vehicle
- Compatibility: YITAMOTOR F-150 Floor Mats Custom fit for 2015 - 2026 & 2022 - 2026 F150 Lightning Models (Rear w/o Under-Seat Fold Flat Storage); Only for SuperCrew cab with first row bucket seats (4 full size doors)
- Sturdy & Flexible: These custom fit Ford F150 floor mats are crafted from safe, high-density TPE material for stepping comfort, wear resistance, and durability; Engineered to remain flexible in both harsh cold and scorching hot conditions
- All-Season Protection: Enjoy full protection with our F150 floor mats, featuring 3D laser scanning technology, anti-slip retainer clips, unique channels, and raised edges designed to trap liquids, debris, snow, mud, sand, and other elements
- Easy Clean: Cleaning your F150 accessories is a breeze; Simply shake out the dirt or spray them down with a hose; No need for vacuuming or harsh chemicals, ensuring a no-hassle maintenance
- Why Choose Us: YITAMOTOR Ford F150 / F150 Lightning SuperCrew Cab floor mats are engineered with advanced technology for tailored protection; Choose YITAMOTOR for reliable, all-weather guard and built-to-last quality
- GENUINE FLEXTOUGH CAR FLOOR MATS - Motor Trend's FlexTough car floor mats provide maximum all-weather protection for your car's interior from snow, rain, and mud
- UNIVERSAL FIT - Designed to fit most vehicles, these flexible rubber floor mats mold to the shape of your car's interior. Front Measurements: 27" L x 20" W, Rear Mesurements: 51" L x 14" W
- HEAVY-DUTY RUBBER - Built with a proprietary rubber blend, our floor mats for cars are made to last and always protect your vehicle interior without deforming or cracking
- TRIM TO FIT DESIGN - The trimmable shape of our universal automotive floor mats fits most vehicles. You can further trim the floor mats to your vehicle's specifications
- EASY TO CLEAN - Spills, dirt, and stains wipe right off these all-weather car floor mats. Just use some soap and water whenever cleaning is needed
SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 18, 2023
TO: All U.S. Ford Dealers
SUBJECT: Special Field Action 23L01 Certain 2023 Model Year Mustang Vehicles with California Special Package
Floor Mat Shortage AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Mustang 2023 Flat Rock January 24, 2023 through April 4, 2023
US population of affected vehicles: 302. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Certain Mustang vehicles with the California Special package were produced, shipped from the assembly plant, and sold to customers with other carpeted floor mats than what were originally ordered.
SERVICE ACTION
Dealers are to direct owners of California Special logo vehicles to the company’s refund website, fordownershipcare.com to receive compensation for the difference between the floor mats received and the floor mats expected. This service will be offered on all affected vehicles at no charge to the vehicle owner. Owners will receive $150 in compensation after registering on the website. Each owner will have an individual QR code in their owner letter to access the website. Alternatively, the owner can enter a PIN to access the website. Contact the SSSC to obtain the PIN for a specific VIN.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 9, 2023.
EXPIRATION DATE
This program has an expiration date of September 30, 2024.
ATTACHMENTS
• Administrative Information
• Owner Notification Letters QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Special Field Action 23L01
Administrative Information
Page 1 of 1 MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 13, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 13, 2023. Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Notify owners of affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
• Should any new vehicle be sold within this FSA period, contact the SSSC via the SSSC Web Contact Site to process the refund.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action. © Copyright 2023 Ford Motor Company Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Special Field Action 23L01 Mr. John Sample
123 Main Street
Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 October 2023 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a $150.00 credit for your vehicle with the VIN shown above. What is the issue? You paid for a vehicle with California Special Edition logo stitched floor mats that were not available at the time of manufacture. The floor mats installed in your vehicle do not have the California Special Edition logo stitching but are otherwise the same premium floor mats intended for this vehicle. What will Ford and your dealer do? Ford is providing a $150.00 reimbursement to customers who did not receive the premium stitched floormats. This offer will be in effect until September 30, 2024, regardless of mileage. What should you do? Please visit fordownershipcare.com to participate in the program. You can register or scan the QR code below with your mobile device to start the claim process. This letter lists a PIN you can use to access the reimbursement website. Please keep this document until the process is complete. What if you no longer own this vehicle? This program is only applicable to the original purchaser or lessee of the vehicle, regardless of whether they still own the vehicle. You received this notice because our records, which are based primarily on state registration and title data, indicate you are the original owner.
If you are not the original owner of this vehicle and have their address, please forward this letter to the original owner. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). © Copyright 2023 Ford Motor Company © Copyright 2023 Ford Motor Company
Can we assist you further? (Continued)
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time).
Personal Identification Number (PIN)
<1A2B3C4D>
QR code for direct link to the compensation website:
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
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