NHTSA ID Number: 10240743
Manufacturer Communication Number: SAN-Vol1 I1
Summary
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
Catalytic Converter Warranty
Ford warranty has experienced several catalytic converters returned for warranty coverage that are aftermarket parts. Recently there has been an increase in 2021 and later 7.3L E-series with this, however all models should have the catalytic converter examined to make sure that it is a Ford part before determining warranty coverage. GSB 22-7009 may be updated in the future to address this concept but may not mention any specific vehicle.
Normal Tire Sidewall Indentation
Some Ford and Lincoln
vehicles may experience a tire sidewall wavy/indentation appearance in the radial direction on one or both sidewalls. Sidewall wavy/indentation appearance is a common cosmetic characteristic of radial tire construction and will not affect the performance of the tire.
Liquid Chip Guard That May Appear As A Paint Quality Issue
2017 through 2023 F-Super Duty, Expedition, and Navigator vehicles may have a liquid chip guard applied at the factory which should be washed off the vehicle during PDI. This liquid chip guard will sometimes look like clear coat peeling, runs/drips in the paint, or paint bubbles. If a concern of a clear coat peeling, paint run/drip, or paint bubbles is received for a F-Super Duty, Expedition, or Navigator that was discovered upon delivery to the dealership, make sure that the dealership has thoroughly cleaned the affected panel before making a determination. In some cases, it may be required to press a rag or towel saturated with warm water against the area for 20 to 30 minutes and the excess liquid chip guard will wipe off.
F-150 OCS Replacement
Ford has instances where the dealers are removing the passenger seat occupant classification system (OCS) bladder from the seat cushion and only installing the bladder. As stated in the Workshop Manual, these parts are calibrated as an assembly and should not be separated. Such repairs are subject to chargeback.
Low Refrigerant Level At Low Time In Service
Some 2022 and later Ford and Lincoln vehicles may exhibit low or no refrigerant in the air conditioning (A/C) system at low time in service. A/C system fill is verified during production on all vehicles using very accurate equipment so it is very likely the vehicle does have a leak and very unlikely the vehicle left the plant without charge. In order to prevent repeat returns for the same customer, the system should be leak checked and repaired as required prior to adding refrigerant and releasing the vehicle.
Obtaining the ACES and DTC codes for battery warranty submission
This is to provide instructions on obtaining the ACES and DTC codes for battery warranty submission once the technician has achieved the final result on the GRX-3590 or DCA-8000. These codes are required on all Ford paid warranty claims. After testing the battery and receiving a “Replace Battery” decision, follow these instructions to obtain the ACES and DTC codes for warranty submission.
DCA-8000 Tester
- Scroll down to view the ACES Code needed for warranty submission.
- Select the “Press for Code” button.
- A pop up will ask to enter the RO Number. Enter the information and select Next.
- Next, it will ask for the RO Line Number. Enter the information and select Next.
- The DCA will return to the results screen and a new button showing “DTC Code” will be displayed. Select the button to display the code needed for warranty submission.
- The DTC code to be used for warranty submission will be displayed. The ACES and DTC codes will also display on a printout from the onboard printer.
NOTE: Additional DCA-8000 instructions and FAQs can be found on the Midtronics website at https://clicktime.symantec.com/15tpDKgPSAgqvmeQ9RAeL?h=P9OX7nuG8IfGsldPo3N9WcOUB5DMFUR QUNLKNLU49RA=&u=https://forddca8000.midtronics.com/
GRX-3590
- On the main menu, select Charge Menu.
- On the charge menu, select Diagnostic. Once in the diagnostic mode, follow the screens and enter all information requested by tool. Once battery/vehicle info has been entered, the tool with start with the conductance test, and depending on state of battery, may go into charging.
- After the battery fails during the test or charge, the user will see the enter VIN screen. The user MUST enter a VIN to continue.
- After the VIN entry screen, the user must enter the RO number.
- After the RO number, the user must enter the Line number.
- Results processing screen shown next.
- Results shown. Press the down button.
- Press down again.
- Press down again.
- DTC and ACES code shown on screen. User can also print the results from the result screen.
Any information in this publication does not supersede or overwrite any information in any publication, including but not limited to Workshop Manual, Warranty & Policy Manual, Technical Service Bulletin, and Special Service Message. Printed copies are uncontrolled. Information was only accurate at the time of release and may become outdated at any time after release.
280 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | BRONCO | 2021-2023 |
| FORD | BRONCO SPORT | 2021-2023 |
| FORD | C-MAX | 2017-2018 |
| FORD | C-MAX ENERGI | 2017 |
| FORD | E-150 | 2017, 2020-2023 |
| FORD | E-250 | 2017, 2020-2023 |
| FORD | E-350 | 2017-2023 |
| FORD | E-450 | 2017-2024 |
| FORD | E-450 ROUSH PROPANE | 2017 |
| FORD | E-550 | 2017 |
| FORD | E-TRANSIT | 2023 |
| FORD | E350 | 2017-2018 |
| FORD | E450 | 2017-2018 |
| FORD | ECONOLINE | 2017-2019 |
| FORD | ECOSPORT | 2018-2022 |
| FORD | EDGE | 2017-2023 |
| FORD | ESCAPE | 2017-2023 |
| FORD | ESCAPE HYBRID | 2020-2022 |
| FORD | ESCAPE PHEV | 2022 |
| FORD | EXPEDITION | 2017-2023 |
| FORD | EXPLORER | 2017-2024 |
| FORD | EXPLORER HYBRID | 2020-2022 |
| FORD | EXPLORER INTERCEPT HYBRID | 2020-2021 |
| FORD | EXPLORER INTERCEPTER PHEV | 2020-2021 |
| FORD | EXPLORER PHEV | 2020-2022 |
| FORD | EXPLORER POLICE INTERCEPT | 2017-2022 |
| FORD | F-150 | 2017-2023 |
| FORD | F-150 BEV | 2022-2023 |
| FORD | F-150 LIGHTNING | 2022-2023 |
| FORD | F-250 | 2017-2022 |
| FORD | F-250 SD | 2017-2023 |
| FORD | F-350 | 2018-2021 |
| FORD | F-350 SD | 2017-2023 |
| FORD | F-450 | 2017-2020 |
| FORD | F-450 SD | 2017-2023 |
| FORD | F-53 | 2017-2023 |
| FORD | F-550 | 2017-2020 |
| FORD | F-550 SD | 2017-2023 |
| FORD | F-59 | 2017-2023 |
| FORD | F-600 SD | 2019-2023 |
| FORD | F-650 | 2017, 2021 |
| FORD | F-650 ROUSH PROPANE | 2017 |
| FORD | F-650 SD | 2017-2024 |
| FORD | F-750 | 2017-2018, 2021 |
| FORD | F-750 ROUSH PROPANE | 2017 |
| FORD | F-750 SD | 2017-2024 |
| FORD | F53 | 2018-2021 |
| FORD | F550 | 2017 |
| FORD | F59 ROUSH PROPANE | 2017 |
| FORD | F650 | 2018 |
| FORD | FIESTA | 2017-2019 |
| FORD | FLEX | 2017-2019 |
| FORD | FOCUS | 2017-2018 |
| FORD | FOCUS ENERGI | 2017 |
| FORD | FUSION | 2017-2020 |
| FORD | FUSION ENERGI | 2017-2020 |
| FORD | FUSION HYBRID | 2017-2020 |
| FORD | GT | 2017-2022 |
| FORD | MAVERICK | 2022-2023 |
| FORD | MUSTANG | 2017-2024 |
| FORD | MUSTANG MACH E | 2021-2023 |
| FORD | MUSTANG SHELBY GT500 | 2022 |
| FORD | POLICE INTERCEPTOR SEDAN | 2017-2019 |
| FORD | POLICE INTERCEPTOR UTILIT | 2017-2019 |
| FORD | RANGER | 2017-2024 |
| FORD | T-150 | 2023 |
| FORD | T-250 | 2023 |
| FORD | T-350 | 2023 |
| FORD | TAURUS | 2017-2019 |
| FORD | TRANSIT | 2017-2023 |
| FORD | TRANSIT BEV | 2022 |
| FORD | TRANSIT CONNECT | 2017-2023 |
1 Associated Document
Manufacturer Communications
SERVICE AWARENESS NEWSLETTER
Volume 1, Issue 1
MC-10240743-0001.pdf 961.859KB
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- OBD2 SCANNER FOR ALL SYSTEMS – The INNOVA SD35 is a tablet-based OBD2 scanner designed for advanced diagnostics. Read and clear check engine light, ABS, SRS, and TPMS codes, plus test your car battery and alternator to prevent unexpected failures. Vehicle coverage may vary. Please use Innova’s Coverage Checker to verify compatibility.
- ALL-SYSTEM DIAGNOSTICS & LIVE DATA – Unlike basic code readers, this OBD2 scanner for all vehicles scans engine, transmission, ABS, SRS, and more. Get real-time live data, including RPM, fuel trims, temperature readings, and oxygen sensor performance.
- OBD2 TABLET WITH USER-FRIENDLY INTERFACE – This automotive scan tool features a high-resolution display, making vehicle diagnostics faster and easier.
- ADVANCED TPMS, OIL RESET & SERVICE FUNCTIONS – Perform TPMS sensor checks, oil light reset, and other service resets with ease This professional diagnostic tool provides comprehensive vehicle maintenance capabilities in one device.
- WIDE VEHICLE COVERAGE (1996 & NEWER CARS & TRUCKS) – This OBD2 scanner Bluetooth tablet is compatible with Toyota, Ford, Honda, Chevrolet
, Nissan, Dodge, and more. However, feature coverage may vary. Please use Innova's Coverage Checker to verify coverage.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by testing current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- 【Full Systems Automotive Diagnostic】 More than checking engine, ABS and SRS, OBDMATE OM970 obd2 scanner performs comprehensive diagnostics on all electric modules. It quickly scans and clears fault codes, turns off warning lights, reads live data, and features Auto-VIN technology.
- 【Live Datastream&4-in-1 Graph】 Easily view live sensor data such as RPM, fuel trims, ATF temperature, wheel speed sensor, battery voltage and so on. OM970 scan tool also supports 4-in-1 trend graphing. Spend just 3 minutes to check – and you'll know exactly what's going wrong, helping you avoid hundreds in dealership diagnostic fees.
- 【One-Click I/M Readiness&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether your vehicle's emissions-related systems are operating properly. Help you get smog-check ready quickly. OM970 obd2 diagnostic tool supports all essential OBD2 functions you need. Plus, it features battery voltage test and DLC 16-PIN test.
- 【Straightforward Menus with Easy Navigation】 All functions are easy to understand without obscure decriptions. 3.5" Large screen delivers clear readings while keeping one-hand operation. The car diagnostic tool comes with a silicone protective case and a hard-shell carrying case, ensuring long-lived durability and drop resistance.
- 【Budget-Friendly, No Subscriptions, Free Software Updates】 Plug and play: no bluetooth pairing, monthly fees, Wi-Fi connection, or any other troublesome initial settings. OM970 obd2 scanner works out of the box with the latest software. Lifetime free upgrade.
- Comprehensive OBD2 Scanner with 16 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 16 commonly needed reset functions, including Electronic Parking Brake Reset (EPB Reset), SAS, BMS Reset (Battery Test), Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obd2 scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly. NOTE: Please Check the Compatibility before ordering.
- 4 Main System Car Scanner & Full OBD2 Diagnostics: The XTOOL D5S car code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS systems to read DTCs, Live data can be displayed in text or up to 4 PID data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This car diagnostic scanner ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one.
- Check Engine Code Reader & Real-Time Engine Monitoring: Whether you're a car owner, a DIYer, or run a repair shop, the XTOOL D5S obd2 scanner diagnostic tool makes engine diagnostics fast and frustration-free, reading and explaining trouble codes in seconds—no confusion. Check live data like fuel trim, 02 sensor voltage, RPM, and coolant temp to pinpoint mis~fires, rough idle, or sensor issues. After repairs, simply use the D5S check engine code reader and reset tool to turn off the check engine light and confirm the problem’s fixed—saving time, money, and unnecessary shop visits. - Note: If the check engine light comes back on, it indicates the original problem still exists.
- Portable Car Scanner for ABS and SRS: XTOOL D5S gives you peace of mind when ABS or airbag warning lights come on. It reads and clears ABS codes to help you fix brake sensor, traction control, or wheel speed issues, and supports ABS bleeding after repairs like caliper or master cylinder replacement. For airbag systems, it scans and clears SRS codes related to airbags, seatbelt tensioners, and crash sensors. Whether you're doing repairs at home or running a small shop, the D5S is a cost-effective solution for safety diagnostics. Note: If a fault code returns after clearing, it usually means the issue hasn’t been fully resolved. Please check the compatibility before ordering.
- Transmission Warning Light ON? Here’s the Transmission Diagnostic and Reset Tool You Need: The XTOOL D5S is more than just a basic car scanner—it’s an easy-to-use transmission diagnostic tool. From rough shifts to slipping gears, the D5S lets you read and clear transmission trouble codes, monitor real-time TCM data, and perform transmission resets after fluid changes or repairs. Whether you’re a hands-on car owner or a pro running a busy shop, this OBD2 scanner with transmission functions helps you catch problems early—saving you time, money, and future headaches.. Note: Clearing fault codes is equivalent to a reset on some vehicles, but not all. For help, contact XTOOL Tech Support.
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