NHTSA ID Number: 10240743
Manufacturer Communication Number: SAN-Vol1 I1
Summary
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
Catalytic Converter Warranty
Ford
warranty has experienced several catalytic converters returned for warranty coverage that are aftermarket parts. Recently there has been an increase in 2021 and later 7.3L E-series with this, however all models should have the catalytic converter examined to make sure that it is a Ford part before determining warranty coverage. GSB 22-7009 may be updated in the future to address this concept but may not mention any specific vehicle.
Normal Tire Sidewall Indentation
Some Ford and Lincoln vehicles may experience a tire sidewall wavy/indentation appearance in the radial direction on one or both sidewalls. Sidewall wavy/indentation appearance is a common cosmetic characteristic of radial tire construction and will not affect the performance of the tire.
Liquid Chip Guard That May Appear As A Paint Quality Issue
2017 through 2023 F-Super Duty, Expedition, and Navigator vehicles may have a liquid chip guard applied at the factory which should be washed off the vehicle during PDI. This liquid chip guard will sometimes look like clear coat peeling, runs/drips in the paint, or paint bubbles. If a concern of a clear coat peeling, paint run/drip, or paint bubbles is received for a F-Super Duty, Expedition, or Navigator that was discovered upon delivery to the dealership, make sure that the dealership has thoroughly cleaned the affected panel before making a determination. In some cases, it may be required to press a rag or towel saturated with warm water against the area for 20 to 30 minutes and the excess liquid chip guard will wipe off.
F-150 OCS Replacement
Ford has instances where the dealers are removing the passenger seat occupant classification system (OCS) bladder from the seat cushion and only installing the bladder. As stated in the Workshop Manual, these parts are calibrated as an assembly and should not be separated. Such repairs are subject to chargeback.
Low Refrigerant Level At Low Time In Service
Some 2022 and later Ford and Lincoln vehicles may exhibit low or no refrigerant in the air conditioning (A/C) system at low time in service. A/C system fill is verified during production on all vehicles using very accurate equipment so it is very likely the vehicle does have a leak and very unlikely the vehicle left the plant without charge. In order to prevent repeat returns for the same customer, the system should be leak checked and repaired as required prior to adding refrigerant and releasing the vehicle.
Obtaining the ACES and DTC codes for battery warranty submission
This is to provide instructions on obtaining the ACES and DTC codes for battery warranty submission once the technician has achieved the final result on the GRX-3590 or DCA-8000. These codes are required on all Ford paid warranty claims. After testing the battery and receiving a “Replace Battery” decision, follow these instructions to obtain the ACES and DTC codes for warranty submission.
DCA-8000 Tester
- Scroll down to view the ACES Code needed for warranty submission.
- Select the “Press for Code” button.
- A pop up will ask to enter the RO Number. Enter the information and select Next.
- Next, it will ask for the RO Line Number. Enter the information and select Next.
- The DCA will return to the results screen and a new button showing “DTC Code” will be displayed. Select the button to display the code needed for warranty submission.
- The DTC code to be used for warranty submission will be displayed. The ACES and DTC codes will also display on a printout from the onboard printer.
NOTE: Additional DCA-8000 instructions and FAQs can be found on the Midtronics website at https://clicktime.symantec.com/15tpDKgPSAgqvmeQ9RAeL?h=P9OX7nuG8IfGsldPo3N9WcOUB5DMFUR QUNLKNLU49RA=&u=https://forddca8000.midtronics.com/
GRX-3590
- On the main menu, select Charge Menu.
- On the charge menu, select Diagnostic. Once in the diagnostic mode, follow the screens and enter all information requested by tool. Once battery/vehicle info has been entered, the tool with start with the conductance test, and depending on state of battery, may go into charging.
- After the battery fails during the test or charge, the user will see the enter VIN screen. The user MUST enter a VIN to continue.
- After the VIN entry screen, the user must enter the RO number.
- After the RO number, the user must enter the Line number.
- Results processing screen shown next.
- Results shown. Press the down button.
- Press down again.
- Press down again.
- DTC and ACES code shown on screen. User can also print the results from the result screen.
Any information in this publication does not supersede or overwrite any information in any publication, including but not limited to Workshop Manual, Warranty & Policy Manual, Technical Service Bulletin, and Special Service Message. Printed copies are uncontrolled. Information was only accurate at the time of release and may become outdated at any time after release.
280 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | BRONCO | 2021-2023 |
| FORD | BRONCO SPORT | 2021-2023 |
| FORD | C-MAX | 2017-2018 |
| FORD | C-MAX ENERGI | 2017 |
| FORD | E-150 | 2017, 2020-2023 |
| FORD | E-250 | 2017, 2020-2023 |
| FORD | E-350 | 2017-2023 |
| FORD | E-450 | 2017-2024 |
| FORD | E-450 ROUSH PROPANE | 2017 |
| FORD | E-550 | 2017 |
| FORD | E-TRANSIT | 2023 |
| FORD | E350 | 2017-2018 |
| FORD | E450 | 2017-2018 |
| FORD | ECONOLINE | 2017-2019 |
| FORD | ECOSPORT | 2018-2022 |
| FORD | EDGE | 2017-2023 |
| FORD | ESCAPE | 2017-2023 |
| FORD | ESCAPE HYBRID | 2020-2022 |
| FORD | ESCAPE PHEV | 2022 |
| FORD | EXPEDITION | 2017-2023 |
| FORD | EXPLORER | 2017-2024 |
| FORD | EXPLORER HYBRID | 2020-2022 |
| FORD | EXPLORER INTERCEPT HYBRID | 2020-2021 |
| FORD | EXPLORER INTERCEPTER PHEV | 2020-2021 |
| FORD | EXPLORER PHEV | 2020-2022 |
| FORD | EXPLORER POLICE INTERCEPT | 2017-2022 |
| FORD | F-150 | 2017-2023 |
| FORD | F-150 BEV | 2022-2023 |
| FORD | F-150 LIGHTNING | 2022-2023 |
| FORD | F-250 | 2017-2022 |
| FORD | F-250 SD | 2017-2023 |
| FORD | F-350 | 2018-2021 |
| FORD | F-350 SD | 2017-2023 |
| FORD | F-450 | 2017-2020 |
| FORD | F-450 SD | 2017-2023 |
| FORD | F-53 | 2017-2023 |
| FORD | F-550 | 2017-2020 |
| FORD | F-550 SD | 2017-2023 |
| FORD | F-59 | 2017-2023 |
| FORD | F-600 SD | 2019-2023 |
| FORD | F-650 | 2017, 2021 |
| FORD | F-650 ROUSH PROPANE | 2017 |
| FORD | F-650 SD | 2017-2024 |
| FORD | F-750 | 2017-2018, 2021 |
| FORD | F-750 ROUSH PROPANE | 2017 |
| FORD | F-750 SD | 2017-2024 |
| FORD | F53 | 2018-2021 |
| FORD | F550 | 2017 |
| FORD | F59 ROUSH PROPANE | 2017 |
| FORD | F650 | 2018 |
| FORD | FIESTA | 2017-2019 |
| FORD | FLEX | 2017-2019 |
| FORD | FOCUS | 2017-2018 |
| FORD | FOCUS ENERGI | 2017 |
| FORD | FUSION | 2017-2020 |
| FORD | FUSION ENERGI | 2017-2020 |
| FORD | FUSION HYBRID | 2017-2020 |
| FORD | GT | 2017-2022 |
| FORD | MAVERICK | 2022-2023 |
| FORD | MUSTANG | 2017-2024 |
| FORD | MUSTANG MACH E | 2021-2023 |
| FORD | MUSTANG SHELBY GT500 | 2022 |
| FORD | POLICE INTERCEPTOR SEDAN | 2017-2019 |
| FORD | POLICE INTERCEPTOR UTILIT | 2017-2019 |
| FORD | RANGER | 2017-2024 |
| FORD | T-150 | 2023 |
| FORD | T-250 | 2023 |
| FORD | T-350 | 2023 |
| FORD | TAURUS | 2017-2019 |
| FORD | TRANSIT | 2017-2023 |
| FORD | TRANSIT BEV | 2022 |
| FORD | TRANSIT CONNECT | 2017-2023 |
1 Associated Document
Manufacturer Communications
SERVICE AWARENESS NEWSLETTER
Volume 1, Issue 1
MC-10240743-0001.pdf 961.859KB
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- 【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
- 【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.
- 【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.
- 【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.
- 【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
- PAID FOR ITSELF ON FIRST USE - SAVE ON EVERY DIAGNOSIS: Avoid expensive shop fees and take control of vehicle repairs at home. The NT614 Elite delivers professional-level diagnostics for Engine, ABS, SRS Airbag, and Transmission systems, helping you quickly identify the real cause of warning lights and avoid unnecessary repairs. With 5 essential service resets including Oil Reset, EPB, ABS Bleeding, SAS Calibration, and Throttle Relearn, you can complete everyday maintenance and repairs without paying dealership visit. Features WiFi updates, no registration required, and plug-and-play setup with no extra power cord
- 5 ESSENTIAL RESETS FOR REAL DIY MAINTENANCE: More than just a diagnostic tool, the NT614 Elite gives you the service functions DIYers actually need to avoid expensive shop visits. Perform Oil Reset, EPB brake service, ABS bleeding, steering angle calibration, and throttle relearn to fix common maintenance issues at home with confidence. Reset warning lights, replace brake pads, restore throttle performance, and complete essential maintenance without paying dealership labor costs. Note: Function availability varies by vehicle make, model, year, engine type, and system configuration. Please confirm compatibility before purchase.
- SAME 4-SYSTEM DIAGNOSTICS AS NT604: Built on the trusted NT604, the NT614 Elite delivers full diagnostics for Engine, ABS, SRS Airbag, and Transmission systems-helping you identify the root cause behind warning lights instead of guessing. Read and clear codes, view live data graphs, monitor engine temperature, wheel speed sensors, transmission temperature, and more for accurate troubleshooting at home. Fault codes can only be cleared once the underlying vehicle issue is fixed.
- LIVE DATA GRAPHING - FIND PROBLEMS BEFORE THEY GET EXPENSIVE: See what basic scanners miss with real-time data displayed in easy-to-read graphs. Monitor fuel trims, oxygen sensors, engine load, RPM, battery voltage, and transmission temperature to detect intermittent or hidden problems before they become costly repairs. Diagnose faster and make smarter repair decisions with visual data insights
- AUTO VIN + LIFETIME WI-FI UPDATES + WIDE COVERAGE: AutoVIN instantly identifies your vehicle for faster setup and fewer errors. If it is too slow or fails, please manually enter the VIN. Generate professional vehicle health reports for maintenance tracking, used car inspections, or sharing with mechanics. Stay updated with lifetime free Wi-Fi updates-no subscriptions or hidden fees. Supports 90+ brands and 10,000+ models including Ford, Toyota, BMW, Mercedes-Benz, Honda, Nissan, Volkswagen, Hyundai, Subaru, and more for long-term reliable use. Note: Works with most OBD2-compliant vehicles; please confirm compatibility before purchase.
Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
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