23S59 – Wheel Hub Extension Torque Verification – 2022-2023 Ford F350-F600 Super Duty

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-758 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : NOV 09, 2023 NHTSA Recall No. : 23V-758 Manufacturer Recall No. : 23S59 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 13 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Ford F-Super Duty: F-350, F-450, F-550, F-600 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing front wheel hub extender production to the vehicle in which the front wheel hub extender is installed. Ford is able to provide the specific VIN list of affected vehicles; see attachment VINs. Affected vehicles are equipped with dual rear wheels (DRW) and wide body front axles. 13 Ford Super Duty vehicles are affected. Production Dates : DEC 08, 2022 – AUG 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected vehicles are equipped with front wheel hub extender retaining nuts that may be insufficiently tightened. Insufficiently tightened front wheel hub extender retaining nuts may result in separation of the wheel and wheel extender from the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Insufficiently tightened front wheel hub extender retaining nuts may result in front wheel and wheel extender detachment from the vehicle, increasing the risk of a crash. A wheel assembly that separates from a vehicle while driving may create a road hazard, increasing the risk of injury or crash. Part 573 Safety Recall Report 23V-758 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : Due to a process error during equipment faults at the supplier’s manufacturing facility, the automated torque station for tightening the front wheel hub extender retaining nuts allowed prior torque data to be written to a front wheel hub extender assembly in certain limited instances. Identification of Any Warning that can Occur : Front wheel hub extender retaining nuts that are loose may lead to vibration and noise while driving. Involved Components : Component Name 1 : Front Axle Component Description : F-350 Front Axle – Dual Rear Wheel 3.55 Gear Ratio 4×4 Component Part Number : PC34-3002-TD Component Name 2 : Front Axle Component Description : F-350 Front Axle – Dual Rear Wheel 3.73 Gear Ratio 4×4 Component Part Number : PC34-3002-DD Component Name 3 : Front Axle Component Description : F-350 Front Axle – Dual Rear Wheel 4.10 Gear Ratio 4×4 Component Part Number : PC34-3002-ED Component Name 4 : Front Axle Component Description : F-450 / F-550 Front Axle – Dual Rear Wheel 4.88 Gear Ratio 4×4 Component Part Number : PC34-3002-UE Component Name 5 : Front Axle Component Description : F-450 / F-550 Front Axle – Dual Rear Wheel 4.30 Gear Ratio 4×4 Component Part Number : PC34-3002-VE Part 573 Safety Recall Report 23V-758 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Front Axle Component Description : F-600 Front Axle – Dual Rear Wheel 4.30 Gear Ratio 4×4 Component Part Number : PC34-3002-XE Component Name 7 : Front Axle Component Description : F-600 Front Axle – Dual Rear Wheel 4.88 Gear Ratio 4×4 Component Part Number : PC34-3002-ZE Component Name 8 : Front Axle Component Description : F-450 / F-550 Front Axle – Dual Rear Wheel 4×2 Chassis Cab Component Part Number : PC34-3001-CD Supplier Identification : Component Manufacturer Name : Dana Incorporated Address : 3939 Technology Drive Maumee Ohio 43537 Country : United States Chronology : On October 19, 2023, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into a field report of a wheel and wheel hub extender detachment on a 2023 Ford Super Duty vehicle during a low-speed maneuver. The field report indicated vehicle vibration prior to the wheel and wheel extender detachment and no injuries were reported. Ford conducted a review of the axle supplier’s assembly processes and production records and identified a concern at the supplier’s manufacturing facility. The review of supplier records identified axles that may contain insufficiently torqued wheel extender retaining nuts. If certain assembly equipment faults or malfunctions during manufacturing, torque data for a previously assembled front wheel hub extender can be erroneously recorded for a front wheel hub extender currently in the retaining nut torquing station without performing the torque operation. Ford identified the specific instances when this occurred, and can trace suspect wheel hub extenders by axle serial number to specific vehicle VINS. As of November 01, 2023, Ford is aware of one (1) field report received on October 16, 2023, related to this Part 573 Safety Recall Report 23V-758 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 concern. On November 03, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of injury related to this condition. Description of Remedy : Description of Remedy Program : Ford is contacting owners and instructing them to not drive their vehicle. Owners are asked to work with a Ford or Lincoln dealer to have their vehicle towed in for service. Dealers will inspect the front wheel hub extender retaining nuts. If a front wheel hub extender retaining nut is found to be loose, the dealer will replace the wheel hub extender, retaining nuts, and hub assembly. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be December 15, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Front wheel hub extender retaining nuts will be torqued to specification. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers occurred on November 06, 2023. Ford is currently contacting owners by phone and email. Mailing of owner notification letters is expected to begin November 27, 2023, and is expected to be completed by December 01, 2023. Planned Dealer Notification Date : NOV 09, 2023 – NOV 09, 2023 Planned Owner Notification Date : NOV 27, 2023 – DEC 01, 2023 * NR – Not Reported

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 8, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S59 Certain 2022-2023 Model Year F350-F600 Super Duty Vehicles with Wheel Hub Extensions Wheel Hub Extension Torque Verification AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Super Duty 2022 Ohio December 8, 2022 F350 – F600 2023 Ohio March 22, 2023 through July 19, 2023 F350 – F600 2023 Kentucky Truck February 22, 2023 through August 31, 2023 US population of affected vehicles:13. Affected vehicles are identified in OASIS and FSA VIN Lists. THE VEHICLES IN THIS PROGRAM ARE NOT TO BE DRIVEN UNTIL THIS INSPECTION HAS BEEN PERFORMED REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the front wheel hub extension nuts may be insufficiently tightened. Front wheel hub extender retaining nuts that have been insufficiently tightened may result in front wheel and wheel extender detachment from the vehicle, increasing the risk of a crash. A wheel assembly that separates from a vehicle while driving may create a road hazard, increasing the risk of injury or crash. SERVICE ACTION Before driving, demonstrating, or delivering any new in-stock vehicles involved in this safety recall dealers are to verify the front wheel hub extension nut torque on both sides of the vehicle. This service must be performed on all affected vehicles at no charge to the vehicle owner. Owners are advised not to drive the affected vehicles (see VIN list) until this repair has been completed. To assist vehicle owners to have this repair completed dealers are to: • Proactively contact owners to instruct them to stop driving their vehicle • Arrange to tow the owner’s vehicle to the dealership for inspection (rentals are authorized – see Rental Vehicles) • Re-deliver the owner’s vehicle after the Recall has been completed Ó Copyright 2023 Ford Motor Company OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of November 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS • Administrative Information • Labor Allowances and Parts Ordering Information • Technical Instructions • Mobile Service Repair Assessment • Mobile Repair/Vehicle Pick-Up & Delivery Record • Owner Notification Letters • Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company Administrative Information Page 1 of 4 Safety Recall 23S59 MOBILE SERVICE REPAIR ASSESSMENT LEVEL – Not a Mobile Service Repair OASIS ACTIVATION OASIS was activated on November 3, 2023 FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on November 3, 2023. Owner names and addresses will be available by December 15, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has issued instructions to stop selling/delivering or driving used vehicles under this safety recall until it is verified that the hub extension torque is correct on both front wheel hub extensions. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. BRANDED / SALVAGED TITLE VEHICLES Affected branded / salvaged title vehicles are eligible for this recall. Ó Copyright 2023 Ford Motor Company Administrative Information Page 2 of 4 Safety Recall 23S59 OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with front wheel hub extension repair. RENTAL VEHICLES If the vehicle fails the torque inspection, dealers are pre-approved for up to 2 days for a rental vehicle. If the rental was provided under the Advance Notice published on November 3, 2023, dealers are preapproved for up to 7 days. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 7 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. TOWING If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program. MOBILE REPAIR CLAIMING QUESTIONS Dealers participating in the Remote Experience Program: • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. Dealers NOT participating in the 2023 Remote Experience Program: • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. Ó Copyright 2023 Ford Motor Company Administrative Information Page 3 of 4 Safety Recall 23S59 VEHICLE DELIVERY- Participating Dealers Dealers participating in the Remote Experience Program: • Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details. VEHICLE DELIVERY- Non-participating Dealers Dealers not participating in the 2023 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program. • Dealers are authorized to claim one-half labor hour per repair for vehicle Delivery services upon the completion of the repair. Refer to Labor Allowances for details. • Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 23S59 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code RENTAL. • Refunds: Submit refunds on a separate repair line. – Program Code: 23S59 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company Administrative Information Page 4 of 4 Safety Recall 23S59 CLAIMS PREPARATION AND SUBMISSION (continued) • Vehicle Delivery: o Dealers participating in the Remote Experience Program –  Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details. o Dealers NOT participating in the Remote Experience Program –  Dealers are authorized to claim one-half labor hour per repair for vehicle Delivery services upon completion of the repair.  Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation. • Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to provide towing services for completing this program. Submit on the same line as the repair. o Program Code: 23S59 o Misc. Expense: OTHER o Misc. Expense: Claim up to $250.00 Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 1 of 2 Safety Recall 23S59 LABOR ALLOWANCES Description Labor Operation Labor Time Remove both front wheels and check the torque on all front wheel extension nuts – PASS 23S59A 0.5 Hours 4X4 Vehicles – Remove both front wheels and check the torque on all front wheel extension nuts – FAIL Replace Right or Left hub and hub extension. MT23S59B M-time (up to 1.8 Hours) 2×4 Vehicles – Remove both front wheels and check the torque on all front wheel extension nuts – FAIL Replace Right or Left hub and hub extension. MT23S59D M-time (up to 1.7 Hours) Vehicle Delivery Allowance: This allowance is only for non-eligible 2023 Remote Experience Program Dealers. NOTE: This allowance is for dealer-performed vehicle Delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSAs repaired. 23S59PP 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity F350 Vehicles with 8 Lug Wheel Hubs HC3Z-1A014-B Wheel Hub Extension/Spacer – 8 Lug 1 1 W520506-S437 Extension/Spacer Nut (package of 4) – 8 Lug 2 8 PC3Z-1104-B Wheel Hub Assembly – 8 Lug 1 1 BK3Z-1012-A Wheel Hub Nuts 4 4 W710517-S439 Caliper Anchor Bolts 4 4 F450-F600 Vehicles with 10 Lug Wheel Hubs HC3Z-1A014-A Wheel Hub Extension/Spacer – 10 Lug 1 1 W520506-S437 Extension/Spacer Nut (package of 4) – 10 Lug 3 10 PC3Z-1104-C Wheel Hub Assembly – 10 Lug 4×2 1 1 PC3Z-1104-D Wheel Hub Assembly – 10 Lug 4×4 1 1 BK3Z-1012-A Wheel Hub Nuts 4 4 W710517-S439 Caliper Anchor Bolts 4 4 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 2 of 2 Safety Recall 23S59 PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information. • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. TECHNICAL INSTRUCTIONS PAGE 1 OF 1 SAFETY RECALL 23S59 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2023 CERTAIN 2022-2023 MODEL YEAR F350-F600 VEHICLES EQUIPPED WITH WHEEL HUB EXTENSIONS — WHEEL HUB EXTENSION TORQUE VERIFICATION SERVICE PROCEDURE 1. Remove both front wheels and tires. Follow Workshop Manual (WSM) procedures in Section 204-04A. 2. Using a torque wrench set at 130 lb.ft (176Nm), check the torque of each nut to the hub extension, 8 or 10 per side, on both sides of the vehicle. Observe for attachment nut rotation. See Figure 1. Was any rotation present? No – Reassemble the vehicle. Follow the WSM procedures in Section 204-04A. Yes – Continue to Step 3. NOTE: 10 lug wheel shown, 8 lug wheel similar. 3. Was rotation of the extension nuts found on one or both sides? One side fails – Replace hub assembly, hub extension and nuts on failed side. To replace hub assembly follow WSM procedures in Section 204-01A (4×2) or 204-01B (4×4). Reassemble the vehicle. Follow the WSM procedures in Section 204-04A. Both sides fail – Contact Special Service Support Center (SSSC) for additional information. 23761B STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x10 FIGURE 1 Mobile Service Repair Assessment Page 1 of 2 Safety Recall 23S59 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin Within the Administrative Information Attachment of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not a Mobile Service Repair Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service • Interior repair procedures that do not require seat, dash, or headliner removal • Under hood repairs that do not require large component removal • Exterior repairs that do not require large component/panel removal • Repairs may require standard hand tools (Access to a Technician starter kit or similar) Mobile Service Repair Assessment Page 2 of 2 Recall 23S59 – Enhanced Mobile Service • A two-person process is required anytime a procedure requires work under the vehicle • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up – VCU • Pre-Delivery Inspection – PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock may be required. – Advanced Mobile Service • Fluid Exchange/Oil Change • Light Repairs • Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater than 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle Mobile Repair or Pick-Up and Delivery Record Page 1 of 1 Safety Recall 23S59 Mobile Repair / Vehicle Pick-Up and Delivery Record VIN ____________________________ received (check one): ☐ Mobile Repair ☐ Pick-up and/or delivery service As outlined below for the 23S59 Field Service Action program. ☐ Mobile Repair – Date: _______________ OR ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 05-05-21 Ford Motor Company Recall Reimbursement Plan for 23S59 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23S59, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before December 15, 2023 After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the Agency. Version 05-05-21 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty repair did not correct the problem related to the recall Version 05-05-21 Failure to submit all the above information may result in denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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