23C31 – Rearview Camera Wire Harness Inspection – 2023 Ford Explorer

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 16, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 23C31 Certain 2023 Model Year Explorer Vehicles Rearview Camera Wire Harness Inspection AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2023 Chicago August 1, 2023 through August 29, 2023 US population of affected vehicles: 2,848. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 111 Section 5.5.1 Field of View. When the vehicle is placed in Reverse, the rearview camera may display a blue rear-view image on the SYNC screen which can increase the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the rear camera wire harness splice. If the splice is not assembled properly, dealers are to repair the connection. In addition, dealers are to inspect the Image Processing Module B (IPMB) coaxial cables for proper orientation and correct if needed. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles. To assist vehicle owners to have this repair completed when parts are available, dealers should: • Arrange for a mobile repair at the owner’s location, or: • Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs. o Re-deliver the owner’s vehicle after repairs have been completed. • Pick-up and delivery and mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of November 6, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2023 Ford Motor Company ATTACHMENTS • Administrative Information • Labor Allowances and Parts Ordering Information • Technical Instructions • Mobile Service Repair Assessment • Mobile Repair/Vehicle Pickup and Delivery Record • Owner Notification Letter • Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company Administrative Information Page 1 of 4 Compliance Recall 23C31 MOBILE SERVICE REPAIR ASSESSMENT LEVEL • – Light Mobile Service MOBILE REPAIR RECOMMENDATIONS • Confirm with the customer a mobile repair is feasible. • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions • Printed Repair/Work Order or any other necessary documentation as customer copy(s). o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended. • Recommended specialty tools: Heat Gun MOBILE REPAIR QUESTIONS AND ASSISTANCE • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. MOBILE REPAIR CLAIMING QUESTIONS Dealers participating in the Remote Experience Program: • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. Dealers NOT participating in the 2023 Remote Experience Program: • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS will be activated on October 16, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 16, 2023. Owner names and addresses will be available by November 24, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. Ó Copyright 2023 Ford Motor Company Administrative Information Page 2 of 4 Compliance Recall 23C31 SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. BRANDED / SALVAGED TITLE VEHICLES Affected branded / salvaged title vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with Rear Camera wire harness repair. RENTAL VEHICLES Rental vehicles are not approved for this program. Ó Copyright 2023 Ford Motor Company Administrative Information Page 3 of 4 Compliance Recall 23C31 PICK-UP AND DELIVERY- Participating Dealers Dealers participating in the Remote Experience Program: • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. PICK-UP AND DELIVERY- Non-participating Dealers Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program. • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details. • Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 23C31 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 23C31 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company Administrative Information Page 4 of 4 Compliance Recall 23C31 • Provision for Locally Obtained Tool and Supplies: Includes Coroplast 837 electrical wire harness tape or equivalent. This provision is for the amount of supplies used for one vehicle repair. Submit on the same repair line on which the FSA is claimed. o Program Code: 23C31 o Misc. Expense: OTHER o MISC. Expense: Claim up to $2.00 for locally obtained supplies. • Pickup & Delivery: o Dealers participating in the Remote Experience Program –  Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. o Dealers NOT participating in the Remote Experience Program –  Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.  Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. • Mobile Repair: o Dealers participating in the Remote Experience Program –  Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. o Dealers NOT participating in the Remote Experience Program –  Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions.  For dealer-performed mobile repairs, retain a copy of the Service Management signed record (see Repair Procedure Improvement & Revised Labor Time), with the repair order documentation.  Claim the mobile repair allowance Labor Operation Code 23C31MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Labor Allowances and Parts Ordering Information). Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 1 of 2 Compliance Recall 23C31 LABOR ALLOWANCES Description Labor Operation Labor Time Inspect Rear Camera Wire Harness and IPMB connectors – PASS 23C31A 0.3 Hours Inspect Rear Camera Wire Harness and IPMB connectors – FAIL Repair harness splice and coaxial cables. 23C31B 0.5 Hours Inspect Rear Camera Wire Harness – PASS. Inspect IPMB connectors – FAIL Repair coaxial cables. 23C31C 0.4 Hours Inspect Rear Camera Wire Harness – FAIL. Repair harness splice. Inspect IPMB connectors – PASS. 23C31D 0.4 Hours Mobile Service: This allowance is only for non-eligible 2023 Remote Experience Program Dealers. Can be used when the repair takes place away from the dealership. If Additional Time is Required Due to Travel, Please Submit an SSSC Approval Form. 23C31MM 0.5 Hours Vehicle Pick-up and Delivery Allowance: This allowance is only for non-eligible 2023 Remote Experience Program Dealers. NOTE: This allowance is for dealer-performed vehicle pickup/ delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSAs repaired. 23C31PP 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity 3U2Z-14A088-AB Wire Harness Repair Kit 1 As Needed 1 As Needed Obtain Locally Electrical Wire Harness Tape* Coroplast 837 or Equivalent. Can be obtained from Rotunda (NAI837X) or Narin. Claim as Misc. OTHER * The listed tapes can be used on multiple vehicles. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 2 of 2 Compliance Recall 23C31 DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information. • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. TECHNICAL INSTRUCTIONS PAGE 1 OF 6 COMPLIANCE RECALL 23C31 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2023 CERTAIN 2023 MODEL YEAR EXPLORER VEHICLES — REARVIEW CAMERA WIRE HARNESS INSPECTION SERVICE PROCEDURE Wire Splice Inspection Procedure 1. Remove the left hand front scuff plate trim panel. Follow the Workshop Manual (WSM) procedures in Section 501-05. 2. Position aside the left side front carpet to access the Body-to-Body in-line connector. See Figure 1. FIGURE 1 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23606A TECHNICAL INSTRUCTIONS PAGE 2 OF 6 COMPLIANCE RECALL 23C31 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2023 3. Position aside wiring harness. See Figure 2. a. Disconnect the electrical connectors (A). b. Detach the wiring harness retainer and position the wiring harness aside (B). FIGURE 2 4. Unwrap the tape from the male end of the brown connector. See Figure 3. NOTE: DO NOT use any sharp tool to cut the tape. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT SPLICE LOCATION 23606B A A B STUD FOR MISSING NUT 23606C TECHNICAL INSTRUCTIONS PAGE 3 OF 6 COMPLIANCE RECALL 23C31 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2023 FIGURE 4 5. Inspect the heatshrink tubing on the splice. See Figure 4. Is the heatshrink tubing clear, black, or is no splice present in this location? CLEAR – Proceed to Step 6. BLACK – Proceed to Step 7. NO SPLICE PRESENT – Contact Special Service Support Center (SSSC) for further instructions. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23606I TECHNICAL INSTRUCTIONS PAGE 4 OF 6 COMPLIANCE RECALL 23C31 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2023 6. Inspect the center solder ball location and heatshrink. See Figure 5. PASS – Proceed to Step 7. DOES NOT PASS – Repair splice with solder and heatshrink using the wire kit. Then proceed to Step 7. FIGURE 5 7. Reassemble the vehicle by reversing Steps 1-4. Then Proceed to Image Processing Module Inspection Procedure on Page 5. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23606D PASS DOES NOT PASS BLUE SEAL DEFORMED AND SPREADING DOWN WIRE SOLDER BALL NOT CENTERED SOLDER BALL NOT CENTERED OR SOLDERED OVER HEATED SOLDER BALL CENTERED IN MIDDLE OF TWISTED WIRE BLUE RING AROUND WIRE ONLY TECHNICAL INSTRUCTIONS PAGE 5 OF 6 COMPLIANCE RECALL 23C31 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2023 Image Processing Module B (IPMB) Inspection Procedure 8. Position back the carpet on the passenger side floor under the instrument panel (IP). See Figure 6. FIGURE 6 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23606F TECHNICAL INSTRUCTIONS PAGE 6 OF 6 COMPLIANCE RECALL 23C31 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2023 11. Position back the carpet by reversing Step 8. This completes the FSA. FIGURE 8 10. Cut the Yellow and Black Connectors off the coax cable and discard. Fold cut wires and secure with tape to the existing wiring harness. See Figure 8. 9. Inspect the IPMB. Are the Yellow and Black coax cable connectors present? See Figure 7. NOTE: The coax cables may be loose and not connected to the IPMB. YES – Disconnect the Yellow and Black connectors. Proceed to Step 10. NO – Proceed to Step 11. FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23606G 23606H CUT Mobile Service Repair Assessment Page 1 of 2 Compliance Recall 23C31 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin Within the Administrative Information Attachment of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not a Mobile Service Repair Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service • Interior repair procedures that do not require seat, dash, or headliner removal • Under hood repairs that do not require large component removal • Exterior repairs that do not require large component/panel removal • Repairs may require standard hand tools (Access to a Technician starter kit or similar) Mobile Service Repair Assessment Page 2 of 2 Compliance Recall 23C31 – Enhanced Mobile Service • A two-person process is required anytime a procedure requires work under the vehicle • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up – VCU • Pre-Delivery Inspection – PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock may be required. – Advanced Mobile Service • Fluid Exchange/Oil Change • Light Repairs • Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater than 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle Mobile or Pick-Up and Delivery Repair Record Page 1 of 1 Compliance Recall 23C31 MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY RECORD VIN ____________________________ received (check one): ☐ Mobile Repair ☐ Pick-up and/or delivery service As outlined below for the 23C31 Field Service Action program. ☐ Mobile Repair – Date: _______________ OR ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 05-05-21 Ford Motor Company Recall Reimbursement Plan for 23C31 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23C31, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before November 24, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the Agency. Version 05-05-21 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty repair did not correct the problem related to the recall Version 05-05-21 Failure to submit all the above information may result in denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-686 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : OCT 13, 2023 NHTSA Recall No. : 23V-686 Manufacturer Recall No. : 23C31 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 2,866 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2023-2023 FORD EXPLORER Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing the body wire harness production to the vehicle in which the affected body wire harness is installed. Affected vehicles are Explorer vehicles equipped with the standard rearview camera and the rear-camera wire harness part numbers P1MT-14A005-B or P1MT-14A005-F. Units with the optional 360-degree camera are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database Production Dates : AUG 01, 2023 – AUG 29, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Affected vehicles have a wire splice on the rear-view camera circuit that may not have been properly soldered. On some units a loose solder splice may cause the rear-view camera to display a blue rear-view camera image on SYNC screen when the vehicle is placed in reverse. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Part 573 Safety Recall Report 23V-686 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Loss of rear camera image while in reverse will be non-compliant to FMVSS 111 and can increase the risk of a crash. Description of the Cause : Improper heating during the wire harness manufacturing process may result in incomplete distribution of solder in the rear-view camera power circuit splice. A loose splice can result in an open circuit resulting in power loss to the rearview camera. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : U625 WIR ASY- BODY MAIN Component Description : U625 WIR ASY- BODY MAIN Component Part Number : P1MT-14A005-B Component Name 2 : U625 WIR ASY- BODY MAIN Component Description : U625 WIR ASY- BODY MAIN Component Part Number : P1MT-14A005-F Supplier Identification : Component Manufacturer Name : Sumitomo Electric Wiring Systems Address : 1018 Ashley St. Bowling Green Kentucky 42103 Country : United States Chronology : On August 31, 2023, Ford’s Critical Concern Review Group (CCRG) reviewed this concern pertaining to 2023 Explorer vehicles with a loose rear view camera circuit splice.. August – September 2023 Ford’s CCRG issued an In-Transit Stop Ship (ITSS) after Ford’s Chicago Assembly Plant End of Line test station identified a blue screen instead of a rear-view image. Ford inspected solder splices on vehicles held under the ITSS to understand whether the population of potentially affected vehicles had a loose solder splice. Ford found Part 573 Safety Recall Report 23V-686 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 a loose solder splice in 4.9% of the vehicles inspected. As of September 19, 2023, Ford is not aware of any VOQs or warranty claims relating to rear-view camera image in this population. On October 6, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any accidents or injuries relating to this issue. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the rear camera wire harness inspected and any loose splices repaired. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be November 24, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Rear view camera circuit splices on the body harness (P1MT-14A005-B, P1MT-14A005-F) will have proper solder distribution. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on October 18, 2023. Mailing of owner notification letters is expected to begin November 6, 2023 and is expected to be completed by November 10, 2023. Planned Dealer Notification Date : OCT 18, 2023 – OCT 18, 2023 Planned Owner Notification Date : NOV 06, 2023 – NOV 10, 2023 * NR – Not Reported

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