23B34 – Install Missing USB Wire Harness – 2022 Ford Maverick

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 Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 22, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness PROGRAM TERMS This program will be in effect through June 30, 2028. There is no mileage limit for this program. EXPIRATION DATE This Customer Satisfaction Program has an expiration date of June 30, 2028 to encourage dealers and customers to have this service performed as soon as possible. We recommend dealers utilize their FSA VIN Lists’ names and address to contact customers with affected vehicles. FSA VIN Lists are expected to be available by July 28, 2023. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Maverick 2022 Hermosillo February 21, 2022 through February 22, 2022 US population of affected vehicles: 71. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In all of the affected vehicles, a parts shortage led to assembly of the vehicle without the USB cable connection from the radio. This will cause the USB ports to be inoperable. SERVICE ACTION Dealers are to install the missing USB wire harness. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of July 17, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Service Repair Assessment Owner Notification  Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer  Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness MOBILE SERVICE REPAIR ASSESSMENT LEVEL • All repairs in this program have the following assessment level. – Light Mobile Service MOBILE REPAIR RECOMMENDATIONS • Confirm with the customer a mobile repair is feasible. • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended. MOBILE REPAIR QUESTIONS AND ASSISTANCE • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. MOBILE REPAIR CLAIMING QUESTIONS Dealers participating in the Remote Experience Program: • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. OASIS ACTIVATION OASIS will be activated on June 22, 2023 FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by June 22, 2023. Owner names and addresses will be available by July 28, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.  Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. BRANDED / SALVAGED TITLE VEHICLES Affected title-branded and salvaged vehicles are eligible for this service action. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. PICK-UP AND DELIVERY- Participating Dealers Dealers participating in the Remote Experience Program: • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. • All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.  Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action  Sub Code: 23B34  Customer Concern Code (CCC): A11  Condition Code (CC): 39  Causal Part Number: 14D202 Quantity 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Pickup & Delivery: o Dealers participating in the Remote Experience Program –  Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. • Mobile Repair: o Dealers participating in the Remote Experience Program –  Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.  Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness LABOR ALLOWANCES Description Labor Operation Labor Time Install USB wire harness 23B34B 0.3 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity NZ6Z-14D202-A USB cable 1 1 NZ6Z-2640380-A Foam insulator 1 1 Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.  Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer’s fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 CERTAIN 2022 MODEL YEAR MAVERICK VEHICLES — USB JUMPER CABLE SERVICE PROCEDURE 1. Release the clips and position the center registers and climate controls out as an assembly. See Figure 1. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198B x5 FIGURE 1 ATTACHMENT III PAGE 2 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 2. Disconnect the electrical connectors and remove the center registers and climate controls out as an assembly. See Figure 2. x2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198C FIGURE 2 3. Release the tabs and position the media hub out. See Figure 3. 22198D FIGURE 3 ATTACHMENT III PAGE 3 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 5. Route the tagless end of the USB Jumper Cable through the media hub opening and up to the Audio Front Control Module (ACM). See Figure 5. 22198F FRONT OF VEHICLE USB JUMPER CABLE ACM MEDIA HUB OPENING FIGURE 5 4. Disconnect the electrical connector and remove the media hub. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198E FIGURE 4 ATTACHMENT III PAGE 4 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 6. Connect the USB Jumper Cable to the ACM. See Figure 6. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198G FRONT OF ACM VEHICLE USB JUMPER CABLE FIGURE 6 7. Disconnect the push pin retainers See Figure 7. 22198H FRONT OF VEHICLE PUSH PIN RETAINERS FIGURE 7 ATTACHMENT III PAGE 5 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 8. Align the foam pad with the LH and RH push pin retainer holes. Reinstall the push pin retainers. See Figures 8-10. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198I ALIGN FOAM PAD HOLE WITH PUSH PIN RETAINER HOLE FOAM PAD LH PUSH PIN RETAINER LH PUSH PIN RETAINER FIGURE 8 STUD FOR MISSING NUT STUD FOR MISSING NUT 22198J FOAM PAD LH PUSH PIN RETAINER LH PUSH PIN RETAINER ALIGN FOAM PAD HOLE WITH PUSH PIN RETAINER HOLE FIGURE 9 ATTACHMENT III PAGE 6 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198K FOAM PAD LH PUSH PIN RETAINER RH PUSH PIN RETAINER FIGURE 10 9. Connect the electrical connectors to the media hub. See Figure 11. x2x2 STUD FOR MISSING NUT STUD FOR 22198L USB JUMPER CABLE FIGURE 11 ATTACHMENT III PAGE 7 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 10. Install the media hub. See Figure 12. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198M FIGURE 12 11. Connect the electrical connectors and install the center registers and climate controls as an assembly. See Figure 13. x2 22198C FIGURE 13 ATTACHMENT III PAGE 8 OF 8 CUSTOMER SATISFACTION PROGRAM 23B34 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 12. Engage the clips of the center registers and climate controls assembly. See Figure 14. This completes the recall. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22198N x5 FIGURE 14 Attachment IV Page 1 of 2 Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not a Mobile Service Repair Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service • Interior repair procedures that do not require seat, dash, or headliner removal • Under hood repairs that do not require large component removal • Exterior repairs that do not require large component/panel removal • Repairs may require standard hand tools (Access to a Technician starter kit or similar) Attachment IV Page 2 of 2 Customer Satisfaction Program 23B34 Certain 2022 Model Year Maverick Vehicles Install Missing USB Wire Harness – Enhanced Mobile Service • A two-person process is required anytime a procedure requires work under the vehicle • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up – VCU • Pre-Delivery Inspection – PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock may be required. – Advanced Mobile Service • Fluid Exchange/Oil Change • Light Repairs • Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater than 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle  Copyright 2023 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 July 2023 Customer Satisfaction Program 23B34 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? Due to a parts shortage, your vehicle was assembled without the USB cable connection from the radio. What is the effect? This may result in lack of function of the USB port in your center stack. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to install the missing cable connection free of charge (parts and labor) under the terms of this program. This Customer Satisfaction Program will be in effect until June 30, 2028 regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 23B34. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. NOTE – You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling  Copyright 2023 Ford Motor Company What should you do? Continued certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division

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