23P02 – Electronic Brake Booster Replacement – 2023 Ford Maverick

SEOCONTENT-START

 Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 22, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 23P02 Certain 2023 Model Year Maverick Vehicles with an Electronic Brake Booster Electronic Brake Booster Replacement PROGRAM TERMS This program will be in effect through June 30, 2024 for vehicles within the new bumper-to-bumper warranty coverage period. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Maverick 2023 Hermosillo December 7, 2022 through December 20, 2022 US population of affected vehicles: 221. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In the affected vehicles, the Electronic Brake Booster (EBB) may have an internal leak in the normally closed valve due to a flat spot on the ball of the armature assembly. If a leak is present in the normally closed valve, the driver will experience a red brake warning lamp, but the driver will not feel a change in braking. The brake system will continue to function normally. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to replace the EBB and reprogram the Automatic Brake System (ABS) module to the latest level software. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters will not be mailed for this program. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer  Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 23P02 Certain 2023 Model Year Maverick Vehicles with an Electronic Brake Booster Electronic Brake Booster Replacement OASIS ACTIVATION OASIS will be activated on June 22, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. SOLD VEHICLES • Correct affected vehicles identified in OASIS which are brought to your dealership within the applicable bumper-to-bumper warranty coverage period. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this service action. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.  Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 23P02 Certain 2023 Model Year Maverick Vehicles with an Electronic Brake Booster Electronic Brake Booster Replacement CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action  Sub Code: 23P02  Customer Concern Code (CCC): L63 – Brake Fluid Leak (internal)  Condition Code (CC): 42 – Does Not Operate Properly  Causal Part Number: 2005, Quantity 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 23P02 Certain 2023 Model Year Maverick Vehicles with an Electronic Brake Booster Electronic Brake Booster Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace the EBB – 2.5L hybrid 23P02B 2.8 Hours Replace the EBB – 2.0L 23P02C 2.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: To place an order for PZ6Z-2005-A submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642. Part Number Description Order Quantity Claim Quantity PZ6Z-2005-A Electronic Brake Booster 1 1 PM-20 DOT4 Brake Fluid 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 23P02 Certain 2023 Model Year Maverick Vehicles with an Electronic Brake Booster Electronic Brake Booster Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued) • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 CUSTOMER SATISFACTION PROGRAM 23P02 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 CERTAIN 2023 MODEL YEAR MAVERICK VEHICLES — ELECTRIC BRAKE BOOSTER REPLACEMENT SERVICE PROCEDURE 1. Replace the Electric Brake Booster (EBB). Please follow Workshop Manual (WSM) procedures in Section 206-09.

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END