22L05 – Vehicle Emissions Control Information Label Update – 2020-2022 Ford & Lincoln

SEOCONTENT-START

Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 07, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: VEHICLE DELIVERY HOLD – Special Field Action 22L05 Certain 2020-2022 Model Year Escape and Corsair, 2021-2022 Bronco Sport and 2022 Maverick Vehicles Equipped With a 2.0L EcoBoost Engine Vehicle Emissions Control Information Label Update AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape 2020-2022 Louisville November 13, 2018 through July 18, 2022 Corsair January 15, 2019 through July 18, 2022 Bronco Sport 2021-2022 Hermosillo February 5, 2021 through July 9, 2022 Maverick 2022 February 3, 2021 through July 8, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS ACTION In all of the affected vehicles, the Vehicle Emission Control Information (VECI) label is missing the Exhaust Gas Recirculation (EGR) and EGR Cooler (EGRC) components from the engine content description. SERVICE ACTION Before delivering any of the vehicles involved in this program, dealers are to install a new revised VECI label directly over the existing label on affected vehicle inventory. Dealers are also to install the VECI labels on sold vehicles when requested by a customer. • Labels will be mailed directly to owners. Please remind the customer to bring the label when they schedule an appointment. • Labels for dealership stock units will begin mailing on February 13, 2023. NOTE: The owner letter will include instructions on how to install the new VECI label. This service will be performed on affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owners of affected vehicles will be mailed the VECI label and installation instructions the week of February 13, 2023. Owners will be given the option of installing the label themselves, or they can have their dealer perform the service for them. EXPIRATION DATE This program has no expiration date. We encourage dealers to complete this service as soon as possible. Ó Copyright 2023 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 2 VEHICLE DELIVERY HOLD – Special Field Action 22L05 Certain 2020-2022 Model Year Escape and Corsair, 2021-2022 Bronco Sport and 2022 Maverick Vehicles Equipped With a 2.0L EcoBoost Engine Vehicle Emissions Control Information Label Update OASIS ACTIVATION OASIS will be activated on February 07, 2023. Although OASIS may indicate 22L05 as open, the revised label may have already been installed by the owner. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 07, 2023. Owner names and addresses will be available by March 3, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • A replacement VECI label is being mailed to owners, however owners may choose to have the dealer install the label. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. Labels for stock vehicles will be mailed to dealerships the week of February 13, 2023. To order more labels, contact SSSC via the SSSC Web Contact Site. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this Field Service Action. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060, 2023 Lincoln Pickup & Delivery Updates. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 2 VEHICLE DELIVERY HOLD – Special Field Action 22L05 Certain 2020-2022 Model Year Escape and Corsair, 2021-2022 Bronco Sport and 2022 Maverick Vehicles Equipped With a 2.0L EcoBoost Engine Vehicle Emissions Control Information Label Update ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22L05) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Program Duration (time/mileage): Unlimited. This program has no expiration date. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC12060, 2023 Lincoln Pickup & Delivery Updates. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 1 VEHICLE DELIVERY HOLD – Special Field Action 22L05 Certain 2020-2022 Model Year Escape and Corsair, 2021-2022 Bronco Sport and 2022 Maverick Vehicles Equipped With a 2.0L EcoBoost Engine Vehicle Emissions Control Information Label Update LABOR ALLOWANCES Description Labor Operation Labor Time Access And Clean The Existing VECI Label Then Install The New Label Directly Over It 22L05B 0.2 Hours PARTS REQUIREMENTS Ordering Instructions for Additional Labels. Labels for this program are being sent directly to customers of the affected vehicles. Additional Labels for customers who prefer to have this label installed at the dealership and cannot locate their label may be ordered from the SSSC via the SSSC Web Contact Site: • Ask for an additional label for program 22L05. • Provide your name, dealership P/A code, and mailing address. • Provide vehicle VIN(s). Stock Vehicles: Labels for stock vehicles will start mailing to dealerships the week of February 13, 2023. • The package will be sent to the attention of the service manager. • The package will contain a bright orange 22L05 sticker and/or a coversheet listing the in-stock units. • Labels are model year and vehicle line specific. There are 5 different labels used for 22L05. Sold Vehicles: Labels and installation instructions are being mailed directly to customers of the affected vehicles. A small quantity of replacement labels have been set aside at the SSSC in the event that a label is misplaced. A VIN number will be required for each replacement label ordered. To order an additional label, contact SSSC via the SSSC Web Contact Site. DEALER PRICE Dealers will not be charged for labels ordered for this program. ATTACHMENT llI PAGE 1 OF 2 SPECIAL FIELD ACTION 22L05 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 CERTAIN 2020-2022 MODEL YEAR ESCAPE AND CORSAIR, 2021-2022 BRONCO SPORT, AND 2022 MAVERICK VEHICLES EQUIPPED WITH A 2.0L ECOBOOST ENGINE — VEHICLE EMISSIONS CONTROL INFORMATION LABEL UPDATE SERVICE PROCEDURE 1. Open the left-hand front door. 2. Fully pull the hood release lever and let it completely retract. See Figure 1. NOTE: This action releases the hood latch. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21370A 3. Fully pull the hood release lever for a second time. NOTE: This action fully releases the hood. 4. Open the hood. NOTE: There is no secondary latch under the hood. 5. If equipped, support the hood with the prop rod. See Figure 2. FIGURE 2 22430B ATTACHMENT llI PAGE 2 OF 2 SPECIAL FIELD ACTION 22L05 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 6. Locate the existing VECI label on the inside of the hood. See Figure 3. NOTE: Maverick VECI label is shown in Figure 3. Other vehicle line locations are similar. 7. Use a cleaner/degreaser and a clean shop towel to clean the existing label and the area around it. 8. Use a lint free shop towel and wipe dry the existing label and the area around it. 9. Apply the new VECI label directly over the original label. 10. If equipped, fully stow the prop rod prior to lowering the hood. 11. For Corsair vehicles, lower the hood and make sure it fully latches. For all other vehicles, lower the hood and allow it to drop under its own weight for the last 10-14 in (25-35 cm). WARNING: Make sure that you fully latch the hood before driving. Failure to follow this instruction could result in personal injury or death. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22430A VECI LABEL FIGURE 3

**************************************************************************************************************

© Copyright 2023 Ford Motor Company VEHICLE SALE NOTIFICATION FOR 22L05 If you no longer own this vehicle and do not know the current owner, no further action is required. □ I no longer own this vehicle. Vehicle has been sold/transferred to: Name Address Number Street City State Zip Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 February 2023 Special Field Action 22L05 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 It has come to our attention that the Vehicle Emission Control Information (VECI) label for your vehicle, with the VIN shown above, does not list the Exhaust Gas Recirculation (EGR) and EGR Cooler (EGRC) components in the engine content description. We apologize for this inconvenience and want to correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the VECI label does not list the EGR and EGRC components in the engine content description. A VECI label missing emissions component information does not meet emission certification documentation requirements. Note: Your vehicle was built with the intended hardware. What will Ford and your dealer do? Enclosed is a VECI label with the correct information along with instructions for installation. You may install the label yourself. Alternately, your dealer is also authorized to install the new VECI label free of charge (parts and labor). • If dealer installation: Please bring the label with you. This Special Field Action will not expire, regardless of miles. How long will it take? If you choose to have your dealer install the label, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Included with this letter is the VECI label for your vehicle along with installation instructions should you wish to install the label yourself. If you prefer to have your dealer install the VECI label, call your Ford dealer and ask for a service date for Special Field Action 22L05 to install the VECI label. • If dealer installation: Please bring the label with you. If you do not have a replacement label: When setting up the service appointment, inform the dealer that you need the VECI label so that the dealer can order it in advance of the appointment. © Copyright 2023 Ford Motor Company What should you do? (continued) Please keep in mind that it may take approximately one week for the VECI label to arrive at the dealership once ordered. This Special Field Action will not expire, regardless of mileage. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. What if you no longer own this vehicle? Please complete and detach the perforated Vehicle Sale Notification at the bottom of page one (1) and return in the included prepaid envelope if you have sold the vehicle. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). Thank you for your attention to this important matter. Sincerely, Ford Customer Service Division © Copyright 2023 Lincoln – A Ford Motor Company Brand VEHICLE SALE NOTIFICATION FOR 22L05 If you no longer own this vehicle and do not know the current owner, no further action is required. □ I no longer own this vehicle. Vehicle has been sold/transferred to: Name Address Number Street City State Zip Lincoln P. O. Box 1904 Dearborn, Michigan 48121 February 2023 Special Field Action 22L05 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 It has come to our attention that the Vehicle Emission Control Information (VECI) label for your vehicle, with the VIN shown above, does not list the Exhaust Gas Recirculation (EGR) and EGR Cooler (EGRC) components in the engine content description. We apologize for this inconvenience and want to correct this condition. Our commitment, together with your retailer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the VECI label does not list the EGR and EGRC components in the engine content description. A VECI label missing emissions component information does not meet emission certification documentation requirements. Note: Your vehicle was built with the intended hardware. What will Lincoln and your retailer do? Enclosed is a VECI label with the correct information along with instructions for installation. You may install the label yourself. Alternately, your retailer is also authorized to install the new VECI label free of charge (parts and labor). • If retailer installation: Please bring the label with you. This Special Field Action will not expire, regardless of miles. How long will it take? If you choose to have your retailer install the label, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your retailer may need your vehicle for a longer period of time. What should you do? Included with this letter is the VECI label for your vehicle along with installation instructions should you wish to install the label yourself. If you prefer to have your retailer install the VECI label, call your Lincoln retailer and ask for a service date for Special Field Action 22L05 to install the VECI label. • If retailer installation: Please bring the label with you. If you do not have a replacement label: When setting up the service appointment, inform the retailer that you need the VECI label so that the retailer can order it in advance of the appointment. © Copyright 2023 Lincoln – A Ford Motor Company Brand What should you do? (continued) Please keep in mind that it may take approximately one week for the VECI label to arrive at the retailer once ordered. This Special Field Action will not expire, regardless of mileage. If you do not already have a servicing retailer, you can access Lincoln.com/support for retailer addresses, maps, and driving instructions. What if you no longer own this vehicle? Please complete and detach the perforated Vehicle Sale Notification at the bottom of page one (1) and return in the included prepaid envelope if you have sold the vehicle. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your retailer’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact Lincoln, contact information is available at Lincoln.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). Thank you for your attention to this important matter. Sincerely, Lincoln Customer Installation Instructions IMPORTANT: If you prefer to have your dealer install the VECI label, please call your local Ford or Lincoln dealership to schedule a service appointment. STEP 1 Open the driver’s door. STEP 2 Fully pull the hood release lever and let it completely retract, as shown in the image below. NOTE: This action releases the hood latch. STEP 3 Fully pull the hood release lever for a second time. NOTE: This action fully releases the hood. STEP 4 Open the hood. NOTE: There is no secondary latch under the hood. STEP 5 If equipped, support the hood with the prop rod as shown in the image below. © Copyright 2023 Ford Motor Company 2X STEP 6 Locate the existing VECI label on the inside of the hood, as shown in the image below. NOTE: Maverick VECI label is shown in the image below. Other vehicle line locations are similar. STEP 7 Use a cleaner/degreaser and a clean cloth/paper towel to clean the existing label and the area around it. STEP 8 Use a lint free cloth/paper towel and wipe dry the existing label and the area around it. STEP 9 Place the new VECI label directly over the original label. STEP 10 If equipped, fully stow the prop rod prior to lowering the hood. STEP 11 For Corsair vehicles, lower the hood and make sure it fully latches. For all other vehicles, lower the hood and allow it to drop under its own weight for the last 10-14 in (25-35 cm). WARNING: Make sure that you fully latch the hood before driving. Failure to follow this instruction could result in personal injury or death. VECI LABEL © Copyright 2023 Ford Motor Company

**************************************************************************************************************

SEOCONTENT-END