July 21, 2023 NHTSA CAMPAIGN NUMBER: 23V510000
Inoperative Instrument Panel/FMVSS 101 & 105
An inoperative instrument panel cannot show critical safety information, such as the speedometer or warning lights, increasing the risk of a crash.
NHTSA Campaign Number: 23V510
Manufacturer Ford
Motor Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 5,558
Summary
Ford Motor Company (Ford) is recalling certain 2023 F-53 recreational stripped chassis and F-59 commercial stripped chassis vehicles. Corrosion in the Smart Data Link Connector (SDLC) may interfere with the Controller Area Network (CAN) communication, resulting in an inoperative instrument panel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, “Control and Displays” and 105, “Hydraulic and Electric Brake Systems.”
Remedy
Dealers will install a wire harness connector, and inspect and replace the SDLC module, as necessary, free of charge. Interim owner notification letters were mailed August 3, 2023. Owner notification letters are expected to be mailed August 14, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C24.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
July 24, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Compliance Recall 23C24
Certain 2023 Model Year F53/F59 Stripped Chassis
SDLC Module Waterlogged during Engine Rework
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F53/F59 Stripped Chassis | 2023 | Detroit Chassis | July 14, 2022 through March 29, 2023. |
US population of affected vehicles: 5,558. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 101, Controls and Displays, and FMVSS No. 105, Hydraulic and Electric Brake Systems. Affected vehicles have Smart Data Link Connector modules that may have been exposed to moisture, potentially leading to corrosion in the module, connector, and wire harness. The resulting corrosion may interfere with the vehicle’s Controller Area Network (CAN) communication. As a result, the Instrument Panel Cluster may be inoperative when installed by the vehicle upfitter or another vehicle modifier. An inoperative Instrument Panel Cluster does not provide safety-related information to the driver and increases the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers in the 4th quarter when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
23C24 – CERTAIN 2023 FORD F53 RECREATIONAL STRIPPED CHASSIS AND F59
COMMERCIAL STRIPPED CHASSIS – SMART DATA LINK CONNECTOR WATER
EXPOSURE
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
May 2023
On May 4, 2023, an issue pertaining to water damaged Smart Data Link Connectors (SDLCs) was brought to Ford’s Critical Concern Review Group for review. Ford received reports of inoperative instrument panel clusters and various other electrical issues from a body builder (“upfitter”) of 2023 model year F5x stripped chassis vehicles. The affected incomplete vehicles are produced by Ford and then modified or upfit by vehicle body builders.
The CCRG investigation found that certain F5x vehicles built between July 14, 2022 and March 29, 2023 were subject to a rework procedure at the manufacturing plant. This rework procedure required removal of a protective plastic bag from the SDLC module in order to connect to the On Board Diagnostic (OBD) port. After the contractor completed the rework procedure, they did not consistently reinstall and secure the protective bags over the SDLC modules. As a result, the SDLC modules in these stripped chassis units were exposed to the elements, including precipitation, while in outdoor holding lots awaiting transport to upfitters.
June – July 2023
On June 5, 2023, an engineering study was conducted on a sampling of eight stripped chassis units at an upfitter which had reported SDLC communication issues. All eight of the samples exhibited signs of corrosion in the SDLC module and the wire harness connector. On June 26, 2023, an additional review by Ford Engineering of seven wire harnesses showed corrosion in the wiring of the wire harness. On July 6, 2023, a further review by Ford Engineering of two of these wire harnesses found that one had corrosion past the length (30 cm) of the service pigtail.
F5x Stripped Chassis vehicles with corrosion in the SDLC and connected wiring are susceptible to developing a variety of electrical issues related to loss of communication on the CAN bus. The most commonly reported issue that Ford has received is an inoperative or blank cluster screen. A blank cluster screen will not conform to the requirements of FMVSS No. 101, Controls and Displays, and FMVSS No. 105, Hydraulic and Electric Brake Systems.
As of July 11, 2023, Ford is aware of 90 field reports received from March 22, 2023 to June 14, 2023 potentially related to this concern.
On July 14, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
###
July 21, 2023
2 Affected Products
Vehicles
5 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-23V510-7325.PDF 215.555KB
Miscellaneous Document – Chronology of Defect
RMISC-23V510-5801.pdf 124.864KB
Recall Acknowledgement
RCAK-23V510-1482.pdf 645.422KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 23C24 Certain 2023 Model Year F53/F59 Stripped Chassis SDLC Module Waterlogged during Engine Rework
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V510-8266.pdf 44.822KB
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-510 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUL 21, 2023 NHTSA Recall No. : 23V-510 Manufacturer Recall No. : 23C24 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 5,558 Estimated percentage with defect : 50 % Vehicle Information : Vehicle 1 : 2023-2023 Ford F-53 Recreational Stripped Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. Affected vehicles are equipped with a Smart Data Link Connector (SDLC) that may have been exposed to moisture following a manufacturing plant rework procedure. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 1,744 2022 Ford F-53 Recreational Stripped Chassis vehicles are affected. Production Dates : JUL 14, 2022 – MAR 29, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-510 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ford F-59 Commercial Stripped Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. Affected vehicles are equipped with a Smart Data Link Connector (SDLC) that may have been exposed to moisture following a manufacturing plant rework procedure. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 3,814 2022 Ford F-59 Commercial Stripped Chassis vehicles are affected. Production Dates : JUL 14, 2022 – MAR 29, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Affected vehicles have Smart Data Link Connector modules that may have been exposed to moisture, potentially leading to corrosion in the module, connector and wire harness. The resulting corrosion may interfere with the vehicle’s Controller Area Network (CAN) communication. As a result, the Instrument Panel Cluster may be inoperative when installed by the vehicle upfitter or other vehicle modifier. FMVSS 1 : 101 – Control and displays FMVSS 2 : 105 – Hydraulic and electric brake systems Description of the Safety Risk : An inoperative Instrument Panel Cluster does not provide safety-related information to the driver and increases the risk of a crash. Description of the Cause : During a rework procedure on the stripped chassis units, a protective bag was removed from the Smart Data Link Connector module to access the On Board Diagnostic port. After completion of the rework procedure, the bag was not properly reinstalled thereby leaving the module exposed to the elements. Identification of Any Warning that can Occur : None. Involved Components : Part 573 Safety Recall Report 23V-510 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Smart Data Link Connector Component Description : Smart Data Link Connector Component Part Number : PU9T-14F642-AA Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : See attached. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their SDLC module replaced and to splice in a new wire harness connector. An inspection of the wire harness will also be performed and if corrosion is found past the point of the connector splice, the entire wire harness will be replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be September 30, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The new SDLC, wire harness and connector will be free of corrosion. Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 23V-510 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on July 24, 2023. Mailing of owner notification letters is expected to begin August 14, 2023 and is expected to be completed by August 18, 2023. Planned Dealer Notification Date : JUL 24, 2023 – JUL 28, 2023 Planned Owner Notification Date : AUG 14, 2023 – AUG 18, 2023 * NR – Not Reported
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August 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 23C24 / NHTSA Recall 23V510 2023 Motorhome Chassis Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, which was built on a chassis supplied by Ford with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 101, Controls and Displays, and FMVSS No. 105, Hydraulic and Electric Brake Systems. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Affected vehicles have Smart Data Link Connector modules that may have been exposed to moisture, potentially leading to corrosion in the module, connector and wire harness. The resulting corrosion may interfere with the vehicle’s Controller Area Network (CAN) communication. As a result, the Instrument Panel Cluster may be inoperative when installed by the vehicle upfitter or another vehicle modifier. What is the risk? An inoperative Instrument Panel Cluster does not provide safety-related information to the driver and increases the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available 4th quarter 2023. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V510. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 09088 23C24 NP/DTB123C241 1 of 2 A/1/000001/1 771031456052 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 09088 23C24 NP/DTB123C241 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Cumplimiento Aviso de Campaña 23C24 / Campaña 23V510 de la NHTSA 2023 Motorhome Chassis Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo, que fue fabricado sobre un chasis suministrado por Ford, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 101, Controles y pantallas y FMVSS n.° 105, Sistemas de frenos hidráulico y eléctrico. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Los vehículos afectados poseen módulos de conector de enlace de datos inteligente que podrían haber sido expuestos a la humedad, lo cual podría ocasionar corrosión en el módulo, conector y arnés. La corrosión resultante podría interferir con la comunicación de la red de controladores (CAN) del vehículo. Como resultado, el tablero de instrumentos podría no funcionar cuando lo instala un renovador de vehículos u otro modificador de vehículos. ¿Qué riesgo existe? Un tablero de instrumentos que no funciona no proporciona información relacionada con la seguridad al conductor, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles el 4° trimestre de 2023. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V510 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Agosto de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 771031456052 A/2/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 24, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 23C24 Certain 2023 Model Year F53/F59 Stripped Chassis SDLC Module Waterlogged during Engine Rework AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F53/F59 Stripped Chassis 2023 Detroit Chassis July 14, 2022 through March 29, 2023. US population of affected vehicles: 5,558. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 101, Controls and Displays, and FMVSS No. 105, Hydraulic and Electric Brake Systems. Affected vehicles have Smart Data Link Connector modules that may have been exposed to moisture, potentially leading to corrosion in the module, connector, and wire harness. The resulting corrosion may interfere with the vehicle’s Controller Area Network (CAN) communication. As a result, the Instrument Panel Cluster may be inoperative when installed by the vehicle upfitter or another vehicle modifier. An inoperative Instrument Panel Cluster does not provide safety-related information to the driver and increases the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers in the 4th quarter when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES Ó Copyright 2023 Ford Motor Company The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer
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