NHTSA ID Number: 10233580
Manufacturer Communication Number: TSB 23-2014
Summary
This article supersedes TSB 22-2355 to update the vehicle model years affected. Some 2021-2023 Mustang
Mach-E, 2022-2023 e-Transit and F-150 Lightning vehicles may experience inoperative level 3 charging with an illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully pressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator.
This bulletin supersedes 22-2355.
Model:
| Ford
2022-2023 e-Transit |
| 2022-2023 F-150 Lightning |
| 2021-2023 Mustang Mach-E |
Summary
This article supersedes TSB 22-2355 to update the vehicle model years affected.
Issue: Some 2021-2023 Mustang Mach-E, 2022-2023 e-Transit/F-150 Lightning vehicles may experience inoperative level 3 charging with an illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully pressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- One of the following vehicles:
- 2021-2023 Mustang Mach-E
- 2022-2023 e-Transit
- 2022-2023 F-150 Lightning
- 2021-2023 Mustang
- Level 3 charging inoperative
- Illuminated Charger Service Required indicator
- Charge port lock actuator pin broken and/or missing
- At least one of the following DTCs:
- P0D93:00
- P0D94:00
- P0D98:00
- P0D9E:00
- P0DA0:00
Parts
| Service Part Number | Quantity | Description |
| LJ9Z-10D737-A | 1 | Actuator Assembly |
Service Procedure
NOTE: To prevent repeat concerns with the charge port lock actuator, fully press the charge port lock/release button before disconnecting the charge cord. (Figure 1) The charge port lock actuator may also be released through the vehicle’s center display screen or pressing the release button located on the level 3 direct current (DC) fast charger.
Figure 1
- For Mustang Mach-E vehicles, refer to the Digital Owner’s Manual located in the vehicle’s center display screen by selecting Features > Owner’s Manual > Charging Your Vehicle > DC Charging > Stopping Charging.
- For e-Transit vehicles, refer to the Digital Owner’s Manual located in the vehicle’s center display screen by selecting Features > Owner’s Manual > Charging Your Vehicle – Electric Motor > DC Charging > Stopping Charging.
- For F-150 Lightning vehicles, refer to the Lightning Digital Owner’s Manual located in the vehicle’s center display screen by selecting Features > Owner’s Manual > Charging Your Vehicle > DC Charging > Stopping Charging.
1. Inspect the charge port lock actuator pin. (Figure 2) Is the charge port lock actuator pin missing or loose?
Figure 2
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 414-03B High Voltage Battery Charging System.
2. De-energize the high voltage system. Refer to WSM, Section 414-03A High Voltage Battery > Mounting and Cable > General Procedures.
3. Gain access to the charging port.
(1). For e-Transit vehicles, remove the front bumper cover. Refer to WSM, Section 501-19 Front Bumper Cover > Bumpers > Disassembly and Assembly.
- Remove the retainers and the charge port cover. (Figure 3)
Figure 3
(2). For Mustang Mach-E and F-150 Lightning vehicles, remove the following components:
- Left front wheel. Refer to WSM, Section 204-04A Wheels and Tires.
- Fender splash shield. Refer to WSM, Section 501-02 Front End Body Panels > Removal and Installation.
- Charge status indicator (CSI) housing assembly. Refer to WSM, Section 414-03B High Voltage Battery Charging System > Removal and Installation.
4. Disconnect the charge cord lock release cable and 4-way electrical connector to the lock actuator. (Figure 4)
Figure 4
5. Remove the 4 bolts holding the charge port to the body bracket. (Figure 5)
Figure 5
6. Release the 2 snap features and slide the charge port downward along the guide track until there is enough space to remove and discard the 2 actuator bolts and the actuator. (Figure 6)
Figure 6
7. Install a new actuator and 2 new actuator bolts. Tighten to 1.2 nm (10.6 lb-in).
8. Align the charge port guides with the bracket. Slide the bracket back into position until the snap features engage, holding the bracket in place with all four holes lined up.
9. Install the 4 charge port bolts. Tighten to 10.5 Nm (93 lb-in).
10. Install the charge cord lock release cable and 4-way electrical connector to the lock actuator. (Figure 4)
11. Install the accessibility components.
(1). For e-Transit vehicles, install the retainers and the charge port cover. (Figure 3)
- Reinstall the front bumper cover. Refer to WSM, Section 501-19 Front Bumper Cover > Bumpers > Disassembly and Assembly.
(2). For Mustang Mach-E and F-150 Lightning vehicles, install the following components:
- Left front wheel. Refer to WSM, Section 204-04A Wheels and Tires.
- Fender splash shield. Refer to WSM, Section 501-02 Front End Body Panels > Removal and Installation.
- CSI housing assembly. Refer to WSM, Section 414-03B High Voltage Battery Charging System > Removal and Installation.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | E-TRANSIT | 2023 |
| FORD | F-150 LIGHTNING | 2022-2023 |
| FORD | MUSTANG MACH E | 2021-2023 |
| FORD | TRANSIT | 2023 |
| FORD | TRANSIT BEV | 2022 |
1 Associated Document
Manufacturer Communications
23-2014
01 March 2023
MC-10233580-0001.pdf 690.824KB
NHTSA ID Number: 10222189
Manufacturer Communication Number: TSB 22-2355
Summary
Some 2021-2022 Mach-E, 2022 Transit BEV and F-150 Lightning vehicles may experience inoperative level 3 charging with an illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully depressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator.
1 Associated Document
Manufacturer Communications
22-2355
19 September 2022
MC-10222189-0001.pdf 260.673KB
- ❤ [Equipped with Nema 14-50 plug 240V, Compatible with 110-120V Nema 5-15p to 14-50r EV Adapter(Not packaged) or the other EV Adapter Cable]: Suggest install the 240V Nema 14-50 plug-in socket. [Kindly Note When Using the 5-15P Adapter]: 1. The RV Adapter cable doesn't work for EV chargers, please order the correct EV adapter cable. 2. It will become slow level 1 ev charging and some cars may drop to 12A, the max charging rate is 1.32-1.8kW(110V*12A-120V*15A).
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- ❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 32A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Check Your Outlet Type -This charger works with standard 120V NEMA 5-15/5-20 outlets (2-5 mph charging speed) and 240V NEMA 6-20 outlets (10-12 mph) . It's not compatible with NEMA 6-15/10-30/14-30/14-50/6-50 outlets – you'll need a NEMA 14-50/14-30/10-30/6-50 to 6-20 adapter (sold separately) to connect.
- Compatible EV Models -This EV charger works with most major electric vehicles, including Ford, Chevrolet, Hyundai, Audi, Nissan Ariya, Rivian R1S, Kia, and others. However, it's not compatible with Mini Cooper Electric Hardtop,Toyota Prus Prime/Z4X/RAV4Prime, Porsche Taycan Base/4S/Turbo/Turbo S or Tesla models (Tesla requires a J1772 to Tesla Adapter, sold separately). For a full list of compatible models, check out the Full Compatibility List on our product page.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- ❤ [Equipped with Nema 14-50 plug, Compatible with 110-120V Nema 5-15p to 14-50r EV Adapter(Not packaged) or the other EV Adapter Cable]: Suggest install the 240V Nema 14-50 plug-in socket. [Kindly Note When Using the 5-15P Adapter]: 1. The RV Adapter cable doesn't work for EV chargers, please order the correct EV adapter cable. 2. It will become slow level 1 ev charging and some cars may drop to 12A, the max charging rate is 1.32-1.8kW(110V*12A-120V*15A).
- ❤ [Features a J1772 Connector for All North America J1772 EVs/PHEVs. For Tesla EVs/Nacs Connector Cars, This will Require an j1772 to Tesla Adapter]: Compatible with Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc. [Not fits for Tesla cars/Nac connector cars-Kia EV6 2025/EV9,Ariya 2025&2025 loniq 5(J1772 to Tesla adapter needed)]. [7X Faster Charging with ETL, FCC Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594]: Say goodbye to slow level 1 ev charger, enjoy safe charging and 7X faster charging.
- ❤ [Up to 9.6kWh High Speed Charging, Adjustable Amperage from 16A to 40A & Requires a 20A to 50A circuit]: Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, or 24 Amps for 30A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
- ❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 40A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device. (Kind note: Switch the router from dual brand (2.4 GHz & 5 GHz) to only 2.4 GHz for the first connection.)
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- Complete Package Contents: Power plug 1; Cable 1; Control box 1 (equipped with an LCD color display, current switch button, and time-setting buttons). The charging gun interface adopts a universal 5-hole US standard design. A US standard plug adapter will also be provided for compatibility with Level 1 household power outlets
- Advanced Portable Charger Features: The Charger is engineered for modern new energy vehicles, such as all-electric, extended-range, and hybrid models, and is compatible with the National Standard 5pin AC charging interface. It automatically stops charging once the battery is full and offers flexible charging options including scheduled start and customizable duration limits. Built in safety mechanisms protect against overvoltage, overheating, and overload, while an intuitive display shows real-time metrics like current, voltage, power, and temperature. Suitable for both home and commercial use, the charger can be permanently installed or carried on the go for flexible charging convenience
- Simple Operation Instructions: To begin normal charging, first ensure the electrical outlet and wiring are functioning properly, then connect the charger to the power supply. Modify the charging current or make time reservation as needed, then connect the vehicle for charging
- Customizable Charging Settings: Initial Interface - Press and hold 3 seconds to enter TIME settings menu - Click once to add 2 hours, 8 hours maximum; Press and hold Initial Interface Set Delayed Time touch key 3 seconds to enter Current settings menu, Click once to select charging current, Long press 3 seconds to confirm
- Safety Guidelines and Specifications: The charging current of the Toptoo charger must not exceed the rated current of your power outlet. Before use, ensure the power outlet is not worn out or of poor quality. Do not use damaged or counterfeit outlets, as they may overheat and pose safety risks. Toptoo is not responsible for accidents caused by improper charging setups including non-compliant wiring or electrical standards
SEOCONTENT-START
3/28/23, 9:06 AM https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&ver… https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&version=6.0&environme… 1/7 TECHNICAL SERVICE BULLETIN Level 3 Charging, Illuminated Charger Service Required Indicator In The IPC And/Or Multiple DTCs 23-2014 01 March 2023 This bulletin supersedes 22-2355. Model: Ford 2022-2023 e-Transit 2022-2023 F-150 Lightning 2021-2023 Mustang Mach-E Summary This article supersedes TSB 22-2355 to update the vehicle model years affected. Issue: Some 2021-2023 Mustang Mach-E, 2022-2023 e-Transit/F-150 Lightning vehicles may experience inoperative level 3 charging with an illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully pressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • One of the following vehicles: – 2021-2023 Mustang Mach-E – 2022-2023 e-Transit – 2022-2023 F-150 Lightning • Level 3 charging inoperative • Illuminated Charger Service Required indicator • Charge port lock actuator pin broken and/or missing • At least one of the following DTCs: – P0D93:00 – P0D94:00 – P0D98:00 – P0D9E:00 – P0DA0:00 Parts Service Part Number Quantity Description LJ9Z-10D737-A 1 Actuator Assembly Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 3/28/23, 9:06 AM https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&ver… 2022-2023 e-Transit: Inspect And Replace Actuator Following The Service Procedure (Can Be Used With Operation D) (Do Not Use With Any Other Labor Operations Outside Of This Article) 2022-2023 F-150 Lightning: Inspect And Replace Actuator Following The Service Procedure (Do Not Use With Any Other Labor Operations) 2021-2023 Mustang Mach-E: Inspect And Replace Actuator Following The Service Procedure (Do Not Use With Any Other Labor Operations) 2022-2023 e-Transit: Additional Time To Perform 360 Degree Camera Alignment (Can Be Use With Operation A) 232014A 232014B 232014C 232014D 1.7 Hrs. 1.2 Hrs. 1.5 Hrs. 0.7 Hrs. Repair/Claim Coding Causal Part: 10D737 Condition Code: 01 Service Procedure NOTE: To prevent repeat concerns with the charge port lock actuator, fully press the charge port lock/release button before disconnecting the charge cord. (Figure 1) The charge port lock actuator may also be released through the vehicle’s center display screen or pressing the release button located on the level 3 direct current (DC) fast charger. Figure 1 https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&version=6.0&environme… 2/7 3/28/23, 9:06 AM https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&ver… • For Mustang Mach-E vehicles, refer to the Digital Owner’s Manual located in the vehicle’s center display screen by selecting Features > Owner’s Manual > Charging Your Vehicle > DC Charging > Stopping Charging. • For e-Transit vehicles, refer to the Digital Owner’s Manual located in the vehicle’s center display screen by selecting Features > Owner’s Manual > Charging Your Vehicle – Electric Motor > DC Charging > Stopping Charging. • For F-150 Lightning vehicles, refer to the Lightning Digital Owner’s Manual located in the vehicle’s center display screen by selecting Features > Owner’s Manual > Charging Your Vehicle > DC Charging > Stopping Charging. 1. Inspect the charge port lock actuator pin. (Figure 2) Is the charge port lock actuator pin missing or loose? Figure 2 (1). Yes – proceed to Step 2. (2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 414-03B High Voltage Battery Charging System. 2. De-energize the high voltage system. Refer to WSM, Section 414-03A High Voltage Battery > Mounting and Cable > General Procedures. 3. Gain access to the charging port. (1). For e-Transit vehicles, remove the front bumper cover. Refer to WSM, Section 501-19 Front Bumper Cover > Bumpers > Disassembly and Assembly. • Remove the retainers and the charge port cover. (Figure 3) https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&version=6.0&environme… 3/7 3/28/23, 9:06 AM https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&ver… Figure 3 (2). For Mustang Mach-E and F-150 Lightning vehicles, remove the following components: • Left front wheel. Refer to WSM, Section 204-04A Wheels and Tires. • Fender splash shield. Refer to WSM, Section 501-02 Front End Body Panels > Removal and Installation. • Charge status indicator (CSI) housing assembly. Refer to WSM, Section 414-03B High Voltage Battery Charging System > Removal and Installation. 4. Disconnect the charge cord lock release cable and 4-way electrical connector to the lock actuator. (Figure 4) Figure 4 5. Remove the 4 bolts holding the charge port to the body bracket. (Figure 5) https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&version=6.0&environme… 4/7 3/28/23, 9:06 AM https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&ver… Figure 5 6. Release the 2 snap features and slide the charge port downward along the guide track until there is enough space to remove and discard the 2 actuator bolts and the actuator. (Figure 6) Figure 6 https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&version=6.0&environme… 5/7 3/28/23, 9:06 AM https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&ver… 7. Install a new actuator and 2 new actuator bolts. Tighten to 1.2 nm (10.6 lb-in). 8. Align the charge port guides with the bracket. Slide the bracket back into position until the snap features engage, holding the bracket in place with all four holes lined up. 9. Install the 4 charge port bolts. Tighten to 10.5 Nm (93 lb-in). 10. Install the charge cord lock release cable and 4-way electrical connector to the lock actuator. (Figure 4) 11. Install the accessibility components. (1). For e-Transit vehicles, install the retainers and the charge port cover. (Figure 3) • Reinstall the front bumper cover. Refer to WSM, Section 501-19 Front Bumper Cover > Bumpers > Disassembly and Assembly. (2). For Mustang Mach-E and F-150 Lightning vehicles, install the following components: • Left front wheel. Refer to WSM, Section 204-04A Wheels and Tires. • Fender splash shield. Refer to WSM, Section 501-02 Front End Body Panels > Removal and Installation. • CSI housing assembly. Refer to WSM, Section 414-03B High Voltage Battery Charging System > Removal and Installation. © 2023 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&version=6.0&environme… 6/7 3/28/23, 9:06 AM https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&ver… https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2014/US/EN/~UEmployee/defaul t.aspx?VIN=&version=6.0&environme… 7/7 described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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