22H04 – Lower Steering I-Shaft Bolt – 2022 Ford Super Duty

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 30, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Harvest/Survey Program 22H04 – Supplement #1 Certain 2022 Model Year Super Duty Lower Steering I-Shaft Bolt New! REASON FOR THIS SUPPLEMENT Attachments: Technical instructions have been updated with clearer photos of a does not pass bolt. Labor Allowances: Labor allowances have been updated to reflect the technical instructions. PROGRAM TERMS This program will be in effect through September 30, 2023. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Super Duty 2022 Kentucky Truck July 11, 2021 through April 15, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM Ford is conducting a survey to confirm that the I-Shaft bolt was assembled as intended. SERVICE ACTION Dealers are to inspect and, if necessary, replace the I-Shaft bolt via mobile inspection or at the dealership. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of September 30, 2022. Dealers should inspect and repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Inspection Form Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.  Copyright 2022 Ford Motor Company Sincerely, Stacy Balzer  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 Harvest/Survey Program 22H04 – Supplement #1 Certain 2022 Model Year Super Duty Lower Steering I-Shaft Bolt Mobile Inspection Recommendations • Mobile Inspection is only for inspecting and replacing the I-Shaft bolt. • Confirm with customer a mobile inspection is feasible. • Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of these inspections, a specialty vehicle is not required. Mobile Inspection Additional Information Please ensure the technician brings the following to the mobile inspection destination: • Dealers must retain a Mobile Inspection Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details. • Printed Technical Instructions. • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer. • Charged cell phone, and laptop. • Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended. • Recommended tools for inspection: mirror, flashlight, and tools to replace I-Shaft bolt. Mobile Inspection Questions and Assistance • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS will be activated on September 12, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 12, 2022. Owner names and addresses will be available by October 3, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 Harvest/Survey Program 22H04 – Supplement #1 Certain 2022 Model Year Super Duty Lower Steering I-Shaft Bolt SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. REPAIR PHOTO SUBMISSION Ford has requested photo evidence for this FSA of I-Shaft bolts that fail inspection. For claim reimbursement please submit photos that clearly show the vehicle VIN. • Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/. Note: If you have never used the Web-Based report a vehicle concern- you will need to create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS. Instructions on how to create a user profile and submit photos can be found in EFC08860. Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp; • After completing the report entry form you can upload a maximum of 5 attachments at once. o If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, PRIOR to submitting the report. o If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 Harvest/Survey Program 22H04 – Supplement #1 Certain 2022 Model Year Super Duty Lower Steering I-Shaft Bolt ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action. The FSA number 22H04 is the sub code.  Customer Concern Code (CCC): H21  Condition Code (CC): 25  Causal Part Number: 3C662  Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 Harvest/Survey Program 22H04 – Supplement #1 Certain 2022 Model Year Super Duty Lower Steering I-Shaft Bolt New! LABOR ALLOWANCES Description Labor Operation Labor Time Inspect I-Shaft Bolt – Passes Inspection 22H04A 0.3 Hours Inspect and Replace I-Shaft Bolt – Does Not Pass Inspection – Includes Photo Submission of bolt 22H04B 0.5 Hours Mobile Service (Can be claimed with labor operation A, OR B) 22H04MM 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for the I-Shaft submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity N808684-S101 I-Shaft Bolt 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 Harvest/Survey Program 22H04 – Supplement #1 Certain 2022 Model Year Super Duty Lower Steering I-Shaft Bolt REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 2 HARVEST/SURVEY PROGRAM 22H04-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 CERTAIN 2022 MODEL YEAR SUPERDUTY VEHICLES — LOWER STEERING SHAFT LOWER BOLT INSPECTION INSPECTION PROCEDURE 1. Looking through the driver’s side wheel well, locate the lower steering shaft lower bolt. See Figure 1. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT LOWER STEERING SHAFT LOWER BOLT 22340A FIGURE 1 ATTACHMENT III PAGE 2 OF 2 HARVEST/SURVEY PROGRAM 22H04-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 3. Verify that the lower steering shaft lower bolt is torqued to 22 lb.ft (30 Nm). IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. 2. Is there a gap between the lower steering shaft lower bolt and the steering yoke? See Figure 2. • NO – Passes inspection. Inspection procedure is complete. Proceed to Step 3. • YES – Does not pass inspection. Capture and submit clear photo(s) to the Special Service Support Center (SSSC) showing the gap between the lower steering shaft lower bolt and the steering yoke. Replace the lower steering shaft lower bolt. Please follow the Workshop Manual (WSM) procedures in Section 211-04. If the I-Shaft is damaged, please contact the SSSC for further direction. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT LOWER STEERING SHAFT LOWER BOLT LOWER STEERING SHAFT LOWER BOLT 22340D LOWER STEERING SHAFT LOWER BOLT DOES NOT PASS DOES NOT PASS DOES NOT PASS FIGURE 2

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