Safety Recall 23S17 Left Side Wheels Lug Nut Torque Check – 2023 Ford Bronco & Ranger

Owners are advised not to drive their vehicles until the remedy is completed. Dealers will inspect, and if necessary, retighten the lug nuts, free of charge. Owner notification letters are expected to be mailed May 1, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S17.

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 14, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023 Model Year Ranger and Bronco Vehicles Left Side Wheels Lug Nut Torque Check AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Ranger 2023 Michigan Assembly February 9, 2023 through February 13, 2023 Bronco 2023 February 9, 2023 through February 13, 2023 US population of affected vehicles: 1,434 (442 Ranger Vehicles and 992 Bronco Vehicles). Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Attachment II for more information. REASON FOR THIS SAFETY RECALL These vehicles are equipped with lug nuts on the left-side (driver’s side) road wheels that may not have been properly tightened. Insufficiently tightened lug nuts on the vehicle’s road wheels may result in loosening of the wheel attachment and potential wheel detachment from the vehicle. A wheel and tire assembly that detaches from a vehicle while driving may create a road hazard. If either were to occur, there would be an increased risk of injury or crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to verify all of the wheel lug nuts are torqued on the left side of the vehicle and inspect for any damage to the wheel studs and wheel. This service must be performed on all affected vehicles at no charge to the vehicle owner. Owners are advised not to drive the affected vehicles until the torque of the lug nuts has been verified on both left wheels (12 nuts total). Owners will be given the option to make arrangements with their dealer for vehicle inspection at the vehicle location (participating mobile service dealers) or to have the vehicle towed to the dealership to have the lug nuts inspected and to make any necessary repairs as outlined in this bulletin. As an interim action, instructions will be provided to the owner to conduct the torque verification should they have the desire and capability to do so. In all instances, the vehicle must be inspected by a dealer for torque validation, component damage and completion of the repair. To assist vehicle owners to have this repair completed dealers are to: • Proactively contact owners to instruct them to stop driving their vehicle. Ó Copyright 2023 Ford Motor Company • Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see Rental Vehicles), or o Arrange for a mobile repair (if applicable) at the owner’s location. • Re-deliver the owner’s vehicle after repairs have been completed. OWNER NOTIFICATION MAILING SCHEDULE Ford is in the process of contacting owners and helping to arrange for inspection and repair of their vehicles. Mailing of owner letters are expected to be mailed the week of May 1, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023-2024 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check MOBILE REPAIR RECOMMENDATIONS • Confirm with the customer a mobile repair is feasible. • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the complexity of this repair, a specialty vehicle is required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions. • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended. • Recommended tools and cleaning supplies: Floor Jack, Jack Stands, Torque Wrench. • The wheel lug nut torque inspection can be performed via mobile repair. Wheel stud or wheel replacement may require repair at the dealership. MOBILE REPAIR QUESTIONS AND ASSISTANCE • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. OASIS ACTIVATION OASIS will be activated on April 14, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 14, 2023. Owner names and addresses will be available by May 19, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has issued instructions to stop selling/delivering or driving used vehicles under this safety recall until it is verified that the wheel lug nut torque is correct on all left side wheel lug nuts. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. As an interim repair owners can verify that the wheel lug nut torque is correct on all left side wheel lug nuts until the vehicle can be inspected by the dealership. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023-2024 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with left side wheel nut/stud repair. RENTAL VEHICLES If the vehicle is required to be towed to the dealership, dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. TOWING If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program. PICK-UP AND DELIVERY All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) instead of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023-2024 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check ALTERNATIVE TRANSPORTATION If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. Alternative transportation is approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24). • Alternative transportation reimbursement can be claimed for both short-term and long-term scenarios. • Any amount over the cost-per-day limits will be the customer’s responsibility. • The customer will need to pay upfront and provide proof of payment to the dealer. • Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer. Examples of alternative transportation: • Taxi • Public Transportation – Subway, Train, or Bus • Rideshare alternatives (Uber, Lyft, etc.) REPAIR PHOTO SUBMISSION Ford has requested photo evidence of damage to the wheels in this recall. For claim reimbursement please submit photos that clearly show the vehicle VIN, and damage to any of the affected wheels. • Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/. Note: If you have never used the Web-Based report a vehicle concern, you will need to create your User Profile before accessing “Report a Vehicle Concern” on Mobile PTS. Instructions on how to create a user profile and submit photos can be found in EFC08860. Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp. • After completing the report entry form you can upload a maximum of 5 attachments at once. o If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, before submitting the report. o If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 4 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023-2024 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 23S17 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code RENTAL. • Refunds: Submit refunds on a separate repair line. – Program Code: 23S17 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. • Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 5 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023-2024 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check • Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to provide towing services for completing this program. Submit on the same line as the repair. o Program Code: 23S17 o Misc. Expense: OTHER o Misc. Expense: Claim up to $250.00 Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check LABOR ALLOWANCES Description Labor Operation Labor Time Remove left side wheels, inspect studs, all studs pass. Install and torque wheels. (Can only be claimed with MM) 23S17B 0.5 Hours Remove left side wheels, inspect studs, replace damaged studs on one wheel. Install and torque wheels. (Can only be claimed with E, MM, and ZZ) 23S17C 1.0 Hours Remove left side wheels, inspect studs, replace damaged studs on two wheels. Install and torque wheels. (Can only be claimed with E, F, MM, and ZZ) 23S17D 1.4 Hours Extra time to replace one wheel (Can only be claimed with C, D, MM, and ZZ) 23S17E 0.3 Hours Extra time to replace two wheels (Can only be claimed with D, MM, and ZZ) 23S17F 0.4 Hours Mobile Service – (drive to customer’s residence) (Can be claimed with all labor ops) Can only be claimed by noneligible Remote Experience Program Dealers 23S17MM 0.5 Hours Extra time to take and submit photos of wheel damage. (Can only be claimed with E or F) 23S17ZZ 0.2 Hours Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023-2024 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity ACPZ-1107-C Wheel Stud – (Front Axle Bronco) As Required – Up to 6 ACPZ-1107-A Wheel Stud – (All Ranger, Rear Axle Bronco) As Required – Up to 12 ACPZ-1012-H Lug Nut As Required – Up to 12 Vehicle Specific Wheel Assembly As Required – SSSC Approval Required Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Less than 1% of the affected vehicle population is expected to require wheel replacement. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S17 Certain 2023-2024 Model Year Ranger and Bronco Vehicles Left Side Wheel Lug Nut Torque Check REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 SAFETY RECALL 23S17 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 CERTAIN 2023 MODEL YEAR RANGER AND BRONCO VEHICLES — LEFT SIDE WHEEL LUG NUT TORQUE CHECK SERVICE PROCEDURE WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking brake if the rear wheels will remain on the ground. These actions help prevent unintended vehicle movement. Failure to follow these instructions may result in serious personal injury. WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could unintentionally lower. Always support vehicle with floor stands. Failure to follow these instructions may result in serious personal injury. WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or jackstand. Failure to follow this instruction may result in serious personal injury. WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any object under the vehicle. Never place your hand between the power running board and the vehicle. Extended power running boards will retract when doors are closed. Failure to follow these instructions may result in serious personal injury. NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or steering linkage components. NOTE: If you suspect that you will not have Internet access at the vehicle’s mobile repair location, then you should print a copy of these instructions (including any required Workshop Manual references) for reference during the mobile repair. 1. Remove the left hand tires and wheels, please follow Workshop Manual (WSM) Section 204-04A. 2. Inspect the studs for visual damage. Is there any damage present? Yes – Replace any damaged wheel studs. The corresponding lug nut should be replaced as well. Please follow WSM Section 204-01 (Front) and/or 204-02 (Rear). Proceed to Step 3. No – Continue to Step 3. 3. Inspect wheel(s) for damage around lug nut mounting holes. If there is damage to one or both wheels, take pictures of the suspected damage and submit to the Special Service Support Center (SSSC) for approval. 4. Install wheels and tires. Please follow WSM Section 204-04A. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 23S17 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23S17, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before May 19, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance according to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address. • Vehicle make, model, and model year. • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code). • Identification of the recall number (either the Ford recall number or the NHTSA recall number). • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained. • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications according to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-283 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : APR 20, 2023 NHTSA Recall No. : 23V-283 Manufacturer Recall No. : 23S17 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,434 Estimated percentage with defect : 19 % Vehicle Information : Vehicle 1 : 2023-2023 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Affected vehicles are equipped with lug nuts on the left-side (driver’s side) road wheels that may not have been properly tightened. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 992 Ford Bronco vehicles are affected. Production Dates : FEB 09, 2023 – FEB 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-283 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Affected vehicles are equipped with lug nuts on the left-side (driver’s side) road wheels that may not have been properly tightened. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 442 Ford Ranger vehicles are affected. Production Dates : FEB 09, 2023 – FEB 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : These vehicles are equipped with lug nuts on the left-side (driver’s side) road wheels that may not have been properly tightened. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Insufficiently tightened lug nuts on the vehicle’s road wheels may result in loosening of the wheel attachment and potential wheel detachment from the vehicle. A wheel and tire assembly that detaches from a vehicle while driving may create a road hazard. If either were to occur, there would be an increased risk of injury or crash. Description of the Cause : Due to an assembly process error, the lug nuts on the left-side road wheels may not have been tightened to specification. Identification of Any Warning that can Occur : Loose wheel lug nuts may lead to vibration and noise while driving. Involved Components : Component Name 1 : Lug Nut Component Description : Wheel Lug Nut Component Part Number : ACPZ-1012-H Part 573 Safety Recall Report 23V-283 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Road Dearborn Michigan 48126 Country : United States Chronology : On April 13, 2023, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into reports of loose wheel lug nuts and wheel detachment for 2023 model year Ford Bronco vehicles. Vehicle assembly plant personnel reviewed plant process records and determined that the automated tool used to torque road wheel lug nuts on the left side (driver’s side) of the vehicle was down for repair from February 9, 2023 to February 11, 2023. During this time, a manual backup process was in place to torque the lug nuts on the left side of 2023 Bronco and 2023 Ranger vehicles. Ford’s investigation has determined that the lug nuts may not have been torqued to specification on the left front and left rear road wheels during the manual backup process. This concern does not affect the wheels on the right side of the vehicle because the production tool used to torque lug nuts on the right side of the vehicle was not down for repair. As of April 12, 2023, Ford is aware of one (1) occurrence of an owner contacting Ford’s customer hotline with one (1) associated warranty report of wheel detachment; one (1) field report of wheel detachment; and one (1) warranty report of loose lug nuts on 2023 Ford Bronco vehicles. These reports were received by Ford on March 21, 2023, April 8, 2023, April 12, 2023, and April 1, 2023 respectively. The CCRG investigation determined that all vehicles with reports of detached wheels or loose lug nuts were produced on February 9, 2023. On April 14, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. However, Ford is aware of one (1) instance in which a detached wheel allegedly contacted another vehicle. Part 573 Safety Recall Report 23V-283 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified and instructed to not drive their vehicles until torque has been verified on the front and rear left-side wheel lug nuts. Owners will be given the option to make arrangements with their dealer for mobile repair at the vehicle location (participating mobile service dealers) or to have the vehicle towed to the dealership to have the lug nuts inspected and to make any necessary repairs to the lug nuts, wheel studs and wheels. As an interim action, instructions will be provided for an owner to conduct the torque verification should they have the desire and capability to do so. Instruction for validating lug nut torque is also found the in the owner’s manuals of the affected vehicles. In all instances, the vehicle must be inspected by a Ford or Lincoln dealer for torque validation, component damage and completion of the repair. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be May 19, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Left side road wheel lug nuts will be torqued to specification. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on April 20, 2023. Mailing of owner notification letters is expected to begin May 01, 2023 and is expected to be completed by May 05, 2023. Planned Dealer Notification Date : APR 20, 2023 – APR 20, 2023 Planned Owner Notification Date : MAY 01, 2023 – MAY 05, 2023 * NR – Not Reported

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23S17 Digital Communication to Customers Text message sent to all registered and affected customers on 4/20/2023: “Do not drive recall 2023 Ranger/Bronco – Wheel lug nuts may not be tightened increasing the risk of injury or crash if wheels detach. Call your dealer ASAP. Questions? Call 833-807-3673 or see Ford Pass app alerts. To stop texts, reply STOP” Ford Pass push notification sent to all affected customers on 04/21/2023: “Do not drive recall 2023 Ranger/Bronco” Ford Pass detailed message available to all affected customers on 4/21/2023:

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May 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 23S17 / NHTSA Recall 23V283 2023 Bronco Your Vehicle Identification Number (VIN): Do not drive your vehicle until the torque on all left (driver’s) side wheel lug nuts has been verified. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the wheel lug nuts on the left (driver’s) side of the vehicle may not be properly tightened. What is the risk? Insufficiently tightened wheel lug nuts may result in loosening of the wheel attachment and potential wheel detachment from the vehicle. A wheel and tire assembly that detaches from a vehicle while driving may create a road hazard. If either were to occur, there would be an increased risk of injury or crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to perform a mobile or in-dealership repair to verify that all left wheel lug nuts have been properly attached to the vehicle and to make any necessary repairs to the lug nuts, wheel studs, and wheels free of charge (parts and labor). If a mobile repair is not available your vehicle will be towed and repaired at your local dealership (free of charge). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Do not drive your vehicle until the torque on all wheel lug nuts on both left wheels has been verified. For owners with the desire and capability to verify the torque on the left wheel lug nuts, instructions are provided in the Wheel Nut Torque Specifications section of your owner’s manual. Owners performing this procedure must still schedule an appointment with their dealer to inspect for torque validation, component damage, and completion of the repair. Please call your dealer without delay and request a service date for Recall 23S17. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Your dealer has been instructed to either send a mobile repair technician to your location to verify the wheel lug nut torque or tow your vehicle to the dealership to perform this recall and provide you with alternate transportation. Ford has issued instructions to stop driving your vehicle under this safety recall until the wheel lug nut torque has been verified. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. © Copyright 2023 Ford Motor Company 04331 23S17 NI/DTB123S171 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀊􀀃􀀅􀀉􀀈􀀃􀀇􀀄􀀃􀀭 771813761521 A/1/000001/1 􀀮􀀯􀀱􀀱􀀱􀀯􀀱􀀯􀀰􀀮􀀱􀀯􀀯􀀰􀀱􀀰􀀯􀀱􀀱􀀯􀀮􀀰􀀰􀀮􀀯􀀱􀀱􀀰􀀰􀀮􀀱􀀮􀀱􀀱􀀯􀀯􀀯􀀱􀀱􀀰􀀯􀀮􀀱􀀰􀀰􀀱􀀱􀀱􀀰􀀯􀀰􀀮􀀮􀀱􀀮􀀯􀀮􀀯􀀱􀀱􀀰􀀯􀀮􀀰􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? If you request to have your vehicle towed to the dealership and the dealership needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to left side wheel nut/stud repair. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V283. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 04331 23S17 NI/DTB123S171 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 23S17 / Campaña 23V283 de la NHTSA 2023 Bronco Número de identificación del vehículo (VIN): No maneje su vehículo mientras no se haya verificado el par de apriete en todas las tuercas de seguridad de las ruedas del lado izquierdo (lado del conductor). Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que las tuercas de seguridad de las ruedas del lado izquierdo de su vehículo (lado del conductor) no se hayan apretado correctamente. ¿Qué riesgo existe? Si las tuercas de seguridad de las ruedas se han apretado de manera insuficiente, se podrían aflojar y posiblemente la rueda se podría desprender del vehículo. Si el ensamble de la rueda y la llanta se desprende del vehículo mientras este se encuentra en movimiento, se podría generar un peligro en el camino. Si esto ocurriese, aumenta el riesgo de sufrir lesiones o choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a realizar una reparación móvil o en el concesionario a fin de verificar que todas las tuercas de seguridad de las ruedas del lado izquierdo se hayan fijado correctamente al vehículo y a realizar cualquier reparación necesaria a las tuercas de seguridad, birlos de ruedas y ruedas, sin costo alguno (piezas y mano de obra). Si no hay una reparación móvil disponible, su vehículo será remolcado y reparado en su concesionario local (sin costo alguno). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? No maneje su vehículo mientras no se haya verificado el par de apriete en todas las tuercas de seguridad de ambas las ruedas del lado izquierdo. Si algún propietario desea y tiene la capacidad de verificar el par de apriete de las tuercas de seguridad de las ruedas del lado izquierdo, en la sección Especificaciones de par de apriete de tuercas de seguridad del Manual del propietario se entregan instrucciones. Los propietarios que lleven a cabo este procedimiento igualmente deberán programar una cita con su distribuidor para inspeccionar y validar el par de apriete, verificar si hay daños en los componentes y dar por finalizada la reparación. Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la Campaña de seguridad 23S17. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Su distribuidor recibió las instrucciones de enviar un técnico para realizar una reparación móvil en el lugar indicado por usted, para verificar el par de apriete de las tuercas de seguridad de las ruedas o remolcar el vehículo hasta el concesionario para realizar esta campaña y ofrecerle un trasporte alternativo. Ford ha emitido instrucciones de dejar de manejar el vehículo conforme a esta campaña de seguridad, hasta que se haya verificado el par de apriete de las tuercas de seguridad de las ruedas. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. 3 of 4 A/3/000001/1 04331 23S17 NI/DTB123S171 Mayo de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2023 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀊􀀃􀀅􀀉􀀈􀀃􀀇􀀄􀀃􀀭 771813761521 A/3/000001/1 􀀮􀀯􀀱􀀱􀀱􀀯􀀱􀀯􀀰􀀮􀀱􀀯􀀯􀀰􀀱􀀰􀀯􀀱􀀱􀀯􀀮􀀰􀀰􀀮􀀯􀀱􀀱􀀰􀀰􀀮􀀱􀀮􀀱􀀱􀀯􀀯􀀯􀀱􀀱􀀰􀀯􀀮􀀱􀀰􀀰􀀱􀀱􀀱􀀰􀀯􀀰􀀮􀀮􀀱􀀮􀀯􀀮􀀯􀀱􀀱􀀰􀀯􀀮􀀰􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Si solicita el remolque de su vehículo al concesionario y este debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se proporcionarán por servicios relacionados con la reparación de los birlos/tuercas de seguridad de las ruedas del lado izquierdo. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V283de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 04331 23S17 NI/DTB123S171 © Copyright 2023 Ford, División de Servicio al Cliente

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