Customer Satisfaction Program 22M06 Catalytic Converter Extended Coverage – 2019 Ford Police Interceptor Utility

SEOCONTENT-START

 Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
January 26, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program – 22M06
Certain 2019 Model Year Police Interceptor Utility Vehicles Equipped with a
3.7L Engine
Catalytic Converter Extended Coverage
REF : NEW VEHICLE DELIVERY HOLD – Emission Recall 22E11
January 26, 2023
PROGRAM TERMS
This program provides a repair to the catalytic converters for 11 years of service or 120,000 miles
from the warranty start date of the vehicle, whichever occurs first.
This program may be used multiple times, if the affected vehicle exhibits this condition, as long as the
vehicle is within time and mileage limits of the program. Once the program has expired, SPW and
ESP may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through
February 29, 2024 and must be performed at no charge to the vehicle owner.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle Model Year Assembly Plant Build Dates
Police
Interceptor
Utility
2019 Chicago May 18, 2018 through February 26, 2019
Affected vehicles are identified in OASIS.
NOTE: Please allow 3-4 business days from the completion of program 22E11 for the VIN to activate
in program 22M06.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, it may be possible that aggressive law enforcement driving maneuvers can
result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction
indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the
powertrain control module (PCM).
SERVICE ACTION
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) with diagnostic trouble
codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM), dealers are to
replace the affected catalytic converter. This service must be performed at no charge to the vehicle
owner.
 Copyright 2023 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Pending Agency approval, owner letters are expected to be mailed in Q2, 2023. Dealers should repair
any 22M06 eligible vehicles identified in OASIS that exhibit an illuminated MIL with DTCs P0420
and/or P0430, whether the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Customer Satisfaction Program 22M06
2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
OASIS ACTIVATION
OASIS will be activated on January 26, 2023. Vehicles will not show program 22M06 until program
22E11 has been completed and processed.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
February 29, 2024.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered
repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for service related to catalytic converter replacement.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Customer Satisfaction Program 22M06
2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 5 years or 60,000 miles
• For vehicles outside new vehicle powertrain warranty coverage, submit an Approval Request
to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 22M06 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 22M06
 Customer Concern Code (CCC): E29
 Condition Code (CC): 42
 Causal Part Number: 5G232. Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Provision for Motorcraft® chemicals: High temperature nickel anti-seize lubricant XL-2,
penetrating lock lubricant XL-1, and Threadlock and Sealer TA-25 (AWD only). This provision
is for the amounts in total used for one vehicle repair. Submit on the same repair line on which
the FSA is claimed.
– Program Code: 22M06 – Misc. Expense: Claim up to $2.50 total
– Misc. Expense: OTHER
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Customer Satisfaction Program 22M06
2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
• Refunds: Submit refunds on a separate repair line.
– Program Code: 22M06 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 3
Customer Satisfaction Program 22M06
2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
LABOR ALLOWANCES LABOR ALLOWANCES
Description Model Year Drive Labor
Operation
Labor
Time
Replace Rear (RH) Catalytic Converter.
Includes time for retrieving DTC’s. 2019 AWD 22M06B 2.2 Hours
Replace Front (LH) Catalytic Converter.
Includes time for retrieving DTC’s. 2019 AWD 22M06C 1.7 Hours
Replace Both Catalytic Converters. Includes
time for retrieving DTC’s. 2019 AWD 22M06D 3.1 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Model Year Description Order
Quantity
Claim
Quantity
FB5Z-5G232-A
2019
Front Catalytic Converter (LH) As Needed
FB5Z-5G232-B Rear Catalytic Converter (RH) Based on DTC(s) set
Additional Parts – If Replacing One Catalytic Converter (LH or RH) – 2019 Model Year
Part Number Description Order
Quantity
Claim
Quantity
DG1Z-9448-A Gasket – Catalytic Converter to Cylinder Head 1 1
W712244-S300 Stud – Catalytic Converter to Cylinder Head
(12 per pkg, 6 req’d) 1 6
W716011-S430 Nut – Catalytic Converter to Cylinder Head
(4 per pkg, 6 req’d) 2 6
7T4Z-9450-AA Gasket – Y-pipe to LH Manifold 1 1
W714265-S441 Nut – Y-pipe to Intermediate Pipe and Catalytic
Converters (4 per pkg, 8 req’d) 2 8
DA5Z-9450-A Gasket – Y-pipe to Intermediate Pipe 1 1
W711918-S439 Bolt – Driveshaft to PTU (AWD only) (4 per pkg, 4 req’d) As Needed
Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 3
Customer Satisfaction Program 22M06
2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Additional Parts – If Replacing Both Catalytic Converters – All Model Years
Part Number Description Order
Quantity
Claim
Quantity
DG1Z-9448-A Gasket – Catalyst to Cylinder Head 2 2
W712244-S300 Stud – Catalyst to Cylinder Head (12 per pkg, 12 req’d) 1 12
W716011-S430 Nut – Catalyst to Cylinder Head (4 per pkg, 12 req’d) 3 12
7T4Z-9450-AA Gasket – Y-Pipe to LH Manifold 1 1
W714265-S441 Nuts – Y-pipe to Intermediate Pipe and Catalysts
(4 per pkg, 8 req’d) 2 8
DA5Z-9450-A Gasket – Y-pipe to Intermediate Pipe 1 1
W711918-S439 Bolt – Driveshaft to PTU (AWD only) (4 per pkg, 4 req’d) As Needed
Additional Parts – Chemicals – All Model Years
Part Number Description Order
Quantity
Claim
Quantity
XL-2 Motorcraft® High Temperature Nickel Anti-Seize
Lubricant As
Needed
Claim as
Misc.
XL-1 Motorcraft® Penetrating and Lock Lubricant OTHER
TA-25-B Motorcraft® Threadlock and Sealer (AWD only for RH)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 3 of 3
Customer Satisfaction Program 22M06
2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee to whom the task has been delegated. If
the task is to be delegated to a non-management employee, the employee needs to be someone
other than the technician who completed the repair and needs to understand the importance of
completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22M06
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2023
CERTAIN 2019 MODEL YEAR EXPLORER POLICE INTERCEPTOR UTILITY
VEHICLES EQUIPPED WITH A 3.7L ENGINE — CATALYTIC CONVERTER
EXTENDED COVERAGE
SERVICE PROCEDURE
1. Using Integrated Diagnostic System (IDS), retrieve DTCs. Are DTCs P0420 and/or P0430 stored in the
powertrain control module (PCM)?
Yes – Replace the affected catalytic converter. Please follow the Workshop Manual (WSM)
procedures in Section 309-00D.
No – This Customer Satisfaction Program does not apply.

**************************************************************************************************************

© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
August 30, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program – 22M06 – Supplement # 1
Certain 2019 Model Year Police Interceptor Utility Vehicles Equipped with a
3.7L Engine
Replace Failed Catalytic Converter
REF : Customer Satisfaction Program – 22M06
Dated: January 26, 2023
REF: NEW VEHICLE DELIVERY HOLD – Emission Recall 22E11
Dated: January 26, 2023
New! REASON FOR THIS SUPPLEMENT
• Program Terms: Revised coverage time or mileage limits.
• Owner Notification Mailing Schedule: Revised mailing schedule.
• Mobile Service Repair Assessment: Section added.
• Owner Refunds: Extended Program refund time.
• PICK-UP AND DELIVERY – Participating Dealers: Section added.
New! PROGRAM TERMS
This program provides a repair to the catalytic converters for 11 years of service or 120,000 miles
from the warranty start date of the vehicle, whichever occurs first.
This program may be used multiple times, if the affected vehicle exhibits this condition, as long as the
vehicle is within time and mileage limits of the program. Once the program has expired, SPW and
ESP may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through
September 30, 2024 and must be performed at no charge to the vehicle owner.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle Model Year Assembly Plant Build Dates
Police
Interceptor
Utility
2019 Chicago May 18, 2018 through February 26, 2019
Affected vehicles are identified in OASIS.
NOTE: Please allow 3-4 business days from the completion of program 22E11. Please complete
program 22E11 first, in order for the VIN to activate program 22M06.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, aggressive law enforcement driving maneuvers may result in an overheated
catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with
© Copyright 2023 Ford Motor Company
diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the vehicle’s powertrain control
module (PCM).
SERVICE ACTION
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) with diagnostic trouble
codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM), dealers are to
replace the affected catalytic converter. This service must be performed at no charge to the vehicle
owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Agency approved owner letters notifying the customer of 22M06 and 22E11 are expected to be
mailed the week of September 11, 2023. Dealers should repair any 22M06 eligible vehicles identified
in OASIS that exhibit an illuminated MIL with DTCs P0420 and/or P0430, whether or not the customer
has received a letter.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
• Mobile Service Repair Assessment
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 22M06 – Supplement # 1
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS was activated on January 26, 2023. Vehicles will not show program 22M06 until program
22E11 has been completed and processed.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
September 30, 2024.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered
repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for service related to catalytic converter replacement.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
New! PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 22M06 – Supplement # 1
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle emissions warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the Related Damage radio
button checked.
o Ford vehicles – 8 years or 80,000 miles
• For vehicles outside new vehicle emissions warranty coverage, submit an Approval Request to
the SSSC Web Contact Site prior to completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 22M06 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 22M06
▪ Customer Concern Code (CCC): E29
▪ Condition Code (CC): 42
▪ Causal Part Number: 5G232. Quantity: 0
• For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Provision for Motorcraft® chemicals: High temperature nickel anti-seize lubricant XL-2,
penetrating lock lubricant XL-1, and Threadlock and Sealer TA-25 (AWD only). This provision
is for the amounts in total used for one vehicle repair. Submit on the same repair line on which
the FSA is claimed.
– Program Code: 22M06 – Misc. Expense: Claim up to $2.50 total
– Misc. Expense: OTHER
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 3
Customer Satisfaction Program 22M06 – Supplement # 1
• Refunds: Submit refunds on a separate repair line.
– Program Code: 22M06 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 22M06 – Supplement # 1
LABOR ALLOWANCES LABOR ALLOWANCES
Description Model Year Drive
Labor
Operation
Labor
Time
Replace Rear (RH) Catalytic Converter.
Includes time for retrieving DTC’s.
2019 AWD 22M06B 2.2 Hours
Replace Front (LH) Catalytic Converter.
Includes time for retrieving DTC’s.
2019 AWD 22M06C 1.7 Hours
Replace Both Catalytic Converters. Includes
time for retrieving DTC’s.
2019 AWD 22M06D 3.1 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Model Year Description
Order
Quantity
Claim
Quantity
FB5Z-5G232-A
2019
Front Catalytic Converter (LH) As Needed
FB5Z-5G232-B Rear Catalytic Converter (RH) Based on DTC(s) set
Additional Parts – If Replacing One Catalytic Converter (LH or RH) – 2019 Model Year
Part Number Description
Order
Quantity
Claim
Quantity
DG1Z-9448-A Gasket – Catalytic Converter to Cylinder Head 1 1
W712244-S300 Stud – Catalytic Converter to Cylinder Head
(12 per pkg, 6 required)
1 6
W716011-S430 Nut – Catalytic Converter to Cylinder Head
(4 per pkg, 6 required)
2 6
7T4Z-9450-AA Gasket – Y-pipe to LH Manifold 1 1
W714265-S441 Nut – Y-pipe to Intermediate Pipe and Catalytic
Converters (4 per pkg, 8 required)
2 8
DA5Z-9450-A Gasket – Y-pipe to Intermediate Pipe 1 1
W711918-S439 Bolt – Driveshaft to PTU (AWD only) (4 per pkg, 4 req’d) As Needed
Part Requirements are Continued on the next page
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 22M06 – Supplement # 1
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Additional Parts – If Replacing Both Catalytic Converters – All Model Years
Part Number Description
Order
Quantity
Claim
Quantity
DG1Z-9448-A Gasket – Catalyst to Cylinder Head 2 2
W712244-S300 Stud – Catalyst to Cylinder Head (12 per pkg, 12
required) 1 12
W716011-S430 Nut – Catalyst to Cylinder Head (4 per pkg, 12 required) 3 12
7T4Z-9450-AA Gasket – Y-Pipe to LH Manifold 1 1
W714265-S441 Nuts – Y-pipe to Intermediate Pipe and Catalysts
(4 per pkg, 8 required)
2 8
DA5Z-9450-A Gasket – Y-pipe to Intermediate Pipe 1 1
W711918-S439 Bolt – Driveshaft to PTU (AWD only) (4 per pkg, 4
required) As Needed
Additional Parts – Chemicals – All Model Years
Part Number Description
Order
Quantity
Claim
Quantity
XL-2 Motorcraft® High Temperature Nickel Anti-Seize
Lubricant As
Needed
Claim as
Misc.
OTHER
XL-1 Motorcraft® Penetrating and Lock Lubricant
TA-25-B Motorcraft® Threadlock and Sealer (AWD only for RH)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 10% of the affected vehicle population is expected to require Catalytic Converter
replacement.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 22M06 – Supplement # 1
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee the task has been delegated to. If the task
is to be delegated to a non-management employee, the employee needs to be someone other than
the technician who completed the repair and needs to understand the importance of completing this
task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
© Copyright 2023 Ford Motor Company
VEHICLE SALE NOTIFICATION FOR 22E11 and 22M06
If you no longer own this vehicle and do not know the current owner, no further action is required.
□ I no longer own this vehicle. Vehicle has been sold/transferred to:
Name
Address Number Street
City State Zip
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
September 2023
Emission Recall 22E11
Customer Satisfaction Program 22M06
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the
environment. Therefore, we are voluntarily recalling your vehicle, with the VIN shown above. Your
vehicle may be releasing air pollutants that exceed applicable emissions standards.
What is the issue? On your vehicle, aggressive law enforcement driving maneuvers may result
in an overheated catalytic converter and catalyst degradation.
What is the effect?
Service Engine Soon
On your vehicle, catalytic converter degradation may result in an illuminated
Service Engine Soon Indicator (icon shown to the left) and may cause
elevated exhaust emissions.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to reprogram the
Powertrain Control Module (PCM), under Emission recall 22E11, with
improved catalyst protection software. This service will be performed free of
charge (parts and labor).
In addition, if your vehicle now or in the future requires replacement of the
catalytic converter, Ford Motor Company has authorized your dealer to
replace the catalytic converter free of charge (parts and labor) under
Customer Satisfaction Program 22M06, which is available for 11 years or
120,000 miles from the warranty start date, whichever occurs first. If your
vehicle has already exceeded these time/milage limits, Customer
Satisfaction Program 22M06 will last through September 30, 2024.
Both Emission Recall 22E11 and Customer Satisfaction Program 22M06 are
automatically transferred to subsequent owners.
© Copyright 2022 Ford Motor Company
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How long will it take? The time needed for repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool before performing this repair. In addition, your vehicle may require an
inspection to determine if parts need to be ordered.
What should you do?
Please call your dealer without delay to request a service appointment for
Emission Recall 22E11. Provide the dealer with the VIN, which is printed
near your name at the beginning of this letter.
Please keep this letter as a reminder of the repair offer for your catalytic
converter. If the catalytic converter requires replacement, and your vehicle is
within the indicated time/mileage limitations, you may provide your dealer
with the VIN of your vehicle to schedule a service appointment for Customer
Satisfaction Program 22M06. The VIN is printed near your name at the
beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
emission recall.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
If the previously paid repair was performed before the date of this letter, you
may be eligible for a refund. Refunds will only be provided for services
related to catalytic converter replacement. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before
September 30, 2024. To avoid delays, do not send receipts to Ford Motor
Company.
What if you no longer
own this vehicle?
Please complete and detach the perforated Vehicle Sale Notification at the
bottom of page one (1) and return it in the included prepaid envelope if you
have sold the vehicle.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
© Copyright 2023 Ford Motor Company
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What happens if you
do not have this
service performed?
It is possible that:
• Your vehicle may not pass emission or smog tests that may be
required in your area.
• Your State Department of Motor Vehicles may not renew your vehicle
registration.
• Your emissions warranty may be reduced.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
California and
Massachusetts
Registration
Requirements
The State of California and the Commonwealth of Massachusetts require the
completion of emission recall repairs before vehicle registration renewal. If
your vehicle is registered in California or Massachusetts, it is subject to
these requirements.
When your dealer completes this emission recall repair, you will receive a
Vehicle Emission Recall Proof of Correction certificate. Please make sure
that you receive a certificate from your dealer and that you have it with
you when you renew your vehicle registration.
It is also important for you to know that the certificate should be
returned to the Department of Motor Vehicles (DMV) only if it is
requested by the DMV. Otherwise, this certificate is to be held by you
for your records.
To ensure your full protection under emissions warranty provisions, and to
avoid any inconvenience when renewing your registration, it is
recommended that you have your vehicle serviced as soon as possible.
Failure to do so could be determined as a lack of proper maintenance of
your vehicle.
Thank you for your attention to this important matter.
Ford Customer Service Division
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2023
TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22M06-S1
CERTAIN 2019 MODEL YEAR EXPLORER POLICE INTERCEPTOR UTILITY
VEHICLES EQUIPPED WITH A 3.7L ENGINE — CATALYTIC CONVERTER
EXTENDED COVERAGE
SERVICE PROCEDURE
1. Using Integrated Diagnostic System (IDS), retrieve DTCs. Are DTCs P0420 and/or P0430 stored in the
powertrain control module (PCM)?
Yes – Replace the affected catalytic converter. Please follow the Workshop Manual (WSM)
procedures in Section 309-00D.
No – This Customer Satisfaction Program does not apply.
Mobile Service Repair Assessment
Page 1 of 2
Recall 22M06 – Supplement # 1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Recall 22M06 – Supplement # 1
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

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