Compliance Recall 23C09 Second Row 60% Seat-Back Frame Replacement – 2023 Ford Edge & Lincoln Nautilus

SEOCONTENT-START

October 􀀀􀀀
􀀀 􀀀 􀀀 IMPORTANT SAFETY RECALL REMINDER 􀀀 􀀀 􀀀
According to our records your 􀀀􀀀 Edge has not had necessary safety recall repairs made We urge you to have
the free repair performed at your local dealership as soon as possible
Recall Number
and Description
C  Child Seat Tether Suspect Welds
What is the
issue
On your vehicle the second row 
seatback frame may have a suspect child seat tether
wire weld
Seat back assemblies with suspect child seat tether wire welds may experience degradation
in tether anchorage load carrying capability A child seat tether with a reduced load carrying
capability can increase the risk of injury in a crash
If you have questions or concerns please contact our Ford Customer Relationship Center at


If you wish to contact us through the Internet our address is fordcom
support
Thank you for your attention to this very important matter
Octubre de 􀀀􀀀
􀀀 􀀀 􀀀 RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD 􀀀 􀀀 􀀀
SegUR nuestros registros no se realizaron en sur  Edge las reparaciones necesarias correspondientes a la campaa de
seguridad Le solicitamos que realice esta reparaci n gratuita en su distribuidor local lo antes posible
Nmero y
descripcin de la
campaa
C  Soldaduras sospechosas de la correa del asiento para nios
Cul es el
problema
El bastidor del respaldo del asiento 
de la segunda fila de su vehculo podra tener una
soldadura sospechosa en el cable de la correa del asiento para nios
Los ensambles de los respaldos con soldaduras sospechosas en el cable de la correa del
asiento para nios podran experimentar degradacin en la capacidad de transporte de
carga del anclaje de la correa Una correa de un asiento para nios con una capacidad de
carga reducida puede aumentar el riesgo de sufrir lesiones en caso de choque
Si tiene dudas o preguntas comunquese con nuestro Centro de Relacin con Clientes Ford al  

Si desea ponerse en contacto con nosotros a travs de Internet nuestra direccin es fordcom support
Gracias por su atenciic en este asunto sumamente importante
 Copyright 􀀀􀀀 Ford Motor Company
􀀀 of 
    

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May 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C09 / NHTSA Recall 23V198
2023 Edge
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) No. 225 S6.3 Strength Requirements for Tether
Anchorages.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the second row 60% seat-back frame may have a suspect
child seat tether wire weld.
What is the risk? Seat back assemblies with suspect child seat tether wire welds may
experience degradation in tether anchorage load carrying capability. A child
seat tether with a reduced load carrying capability can increase the risk of
injury in a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the second row
60% seat-back frame free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
23C09. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should not use a child seat in the second row
60% seat until this repair has been completed. You should contact your
dealer for an appointment to have your vehicle remedied as soon as
practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2023 Ford Motor Company
06004
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to second row 60% seat-back frame
replacement. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V198.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
06004
23C09 FNI/DTB123C091
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* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de cumplimiento 23C09 / Campaña 23V198 de la NHTSA
2023 Edge
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 225 S6.3 Requisitos de
robustez de los anclajes de las correas.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
El bastidor del respaldo del asiento 60 % de la segunda fila de su vehículo
podría tener una soldadura sospechosa en el cable de la correa del asiento
para niños.
¿Qué riesgo existe? Los ensambles de los respaldos con soldaduras sospechosas en el cable de la
correa del asiento para niños podrían experimentar degradación en la
capacidad de transporte de carga del anclaje de la correa. Una correa de un
asiento para niños con una capacidad de carga reducida puede aumentar el
riesgo de sufrir lesiones en caso de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar el armazón
del respaldo del asiento 60 % de la segunda fila sin costo alguno (piezas y
mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una fecha de servicio para realizar
la Campaña 23C09. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. No debe utilizar un asiento para niños en el asiento
60 % de la segunda fila mientras no se haya realizado esta reparación.
Deberá ponerse en contacto con su distribuidor a fin de programar una cita
para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento en
su vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
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Mayo de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
􀀁 􀀁 􀀁 ©
Copyright 2023 Ford, División de Servicio al Cliente
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771822995193 A/3/000001/1
􀀮􀀯􀀱􀀮􀀱􀀮􀀱􀀯􀀮􀀰􀀮􀀮􀀯􀀮􀀰􀀰􀀮􀀯􀀯􀀰􀀮􀀮􀀯􀀰􀀮􀀰􀀯􀀱􀀯􀀯􀀰􀀱􀀯􀀰􀀮􀀯􀀯􀀮􀀱􀀱􀀰􀀱􀀱􀀯􀀱􀀯􀀰􀀰􀀰􀀱􀀯􀀰􀀰􀀱􀀱􀀮􀀱􀀮􀀱􀀯􀀯􀀰􀀱􀀯􀀮
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado
anteriormente por
esta reparación?
Si anteriormente ha pagado por la reparación que aborda el problema descrito
en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de
asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Los reembolsos solo se ofrecerán por
servicios relacionados con el reemplazo del bastidor del respaldo del asiento
60 % de la segunda fila. Para comprobar si cumple con los requisitos y agilizar
el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta
dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V198 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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© Copyright 2023 Ford, División de Servicio al Cliente

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Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 28, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Edge/Nautilus 2023 Oakville February 24, 2023 through February 24, 2023
US population of affected vehicles is 17. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS COMPLIANCE RECALL
All of the affected vehicles may not conform to the requirements specified by Federal Motor
Vehicle Safety Standard (FMVSS) No. 225 S6.3 (Strength Requirements for Tether
Anchorages). Seat back assemblies with suspect child seat tether wire welds may experience
degradation in tether anchorage load carrying capability. A child seat tether with a reduced load
carrying capability can increase the risk of injury in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are
to replace the second row 60% seat-back frame. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 8, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a dealer could result in
a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle
inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Recall Reimbursement Plan
Ó Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician System (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement
OASIS ACTIVATION
OASIS will be activated on April 28, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 28,
2023. Owner names and addresses will be available by May 26, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor
vehicle registration records. The use of such motor vehicle registration data for any purpose
other than in connection with this recall is a violation of law in several states, provinces, and
countries. Accordingly, you must limit the use of this listing to the follow-up necessary to
complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under
this compliance recall. Owners should contact their dealers for an appointment to have
their vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN
list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter
(when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used
vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a
rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall.
Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a
previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if
the repair was performed before the date indicated in the reimbursement plan, which is
posted with this bulletin. Owners are directed to seek reimbursement through authorized
dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251,
Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were
performed away from an authorized servicing dealer after the end date specified in the
reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will
not be reimbursed.
• Refunds will only be provided for the cost associated with second row 60% seat-back
frame replacement .
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up &
Delivery service (at participating dealers) instead of a rental vehicle. Refer to EFC12071, 2023
Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and
delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference
EFC12060, 2023 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy
Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special
Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an
Approval Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA
number (23C09) is the subcode.
o For additional claims preparation and submission information, refer to the Recall
and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage
on a separate repair line from the FSA with the same claim type and subcode as
described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23C09 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for
each repair should be detailed in the comments section of the claim.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner
(up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC12060,
2023 Lincoln Pickup & Delivery Updates for details.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the Second Row 60% Seat-Back Frame 23C09B 1.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
To place an order for all the parts, submit a VIN-specific Part Order contact via the SSSC Web
Contact Site.
Note: Nut Part number W716300-S450B which is a one-time use part in the workshop manual
is being re-used for this program, do not order for this repair.
Vehicle
Line
Part Number Description
Order
Quantity
Claim
Quantity
All FU5Z-96613A39-J Rear Seat Back Frame 1 1
All W717198–S424 Bolt (4 Required, 4 in package) 1 1
Nautilus
CU5Z-96610A16-BK Head Rest Sleeve Guide (1 in package)
4 4
Edge 2 2
Dealers will be notified via a DOES II communication if circumstances warrant a change in part
supply strategy and when open ordering resumes.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part
must be scrapped by all applicable local, state, and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service
Division by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open
date of March 1st, 2021, or later must be inspected and signed off on the repair order by a
member of your dealer fixed operations management team or an employee of the task has been
delegated to. If the task is to be delegated to a non-management employee, the employee
needs to be someone other than the technician who completed the repair and needs to
understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair
order line or parts return stamp area (electronic or hand signed) for the FSA repair
indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in
the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair
order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts
replacement found not to have been inspected and signed off during a warranty audit will
be subject to chargeback and consideration for enrollment into the Dealer Incomplete
Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair
FSA parts inspection process (electronic or handwritten) is independent of other warranty
approval requirements. The approval by the designated employee implies that the FSA parts
were found to be replaced and must be able to be identified on the Repair Order. If multiple
Ó Copyright 2023 Ford Motor Company
FSAs require approval on a single Repair Order, each applicable occurrence will require
individual post-repair approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 2
COMPLIANCE RECALL 23C09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023
CERTAIN 2023 MODEL YEAR EDGE AND NAUTILUS VEHICLES — SECOND
ROW 60% SEAT-BACK FRAME REPLACEMENT
SERVICE PROCEDURE
WARNING: The following procedures describes critical repair steps required for correct seat
component installation. Follow all notes and steps carefully. Do not place any objects
between the seat components and the body of the vehicle, nor any objects within a
joint internal to the seat structure. Failure to follow step instructions may result in
incorrect operation of the seat components and increases the risk of serious personal
injury.
NOTE: Do NOT discard any of the rear seat backrest nuts, they can be reused for this repair.
See Figure 1.
NOTE: Left-Hand (LH) rear seat backrest shown, Right-Hand (RH) rear seat backrest similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23147F x9
DO NOT DISCARD
REUSE ALL LH AND RH REAR
SEAT BACKREST NUTS
FIGURE 1
1. Remove and position aside the RH rear seat backrest. Follow the Workshop Manual (WSM)
procedures in Section 501-10B. Reuse all four (4) of the RH rear seat backrest nuts.
ATTACHMENT III
PAGE 2 OF 2
COMPLIANCE RECALL 23C09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023
NOTE: If equipped, in the next step, it is not necessary to remove the power fold seat motor. The power
fold motor cable can be positioned aside and back as shown in Figure 2.
2. Remove the LH rear seat backrest and separate the LH rear seat backrest from the backrest riser.
Follow the WSM procedures in Section 501-10B. Reuse all five (5) of the LH rear seat backrest nuts.
• If equipped, release and postion the power fold motor cable. See Figure 2.
1. Detach the upper cable.
2. Detach the center cable.
3. Position aside the cable.
1
2
3
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23147D
FIGURE 2
3. Remove the LH rear seat backrest cover, backrest foam and spring cover. Follow the WSM
procedures in Section 501-10B – Rear Seat Backrest Cover.
4. Transfer the rear center seatbelt retractor to the new LH rear seat backrest frame. Follow the WSM
procedures in Section 501-20A.
NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelts and buckles
are accessible to the occupant.
NOTE: DO NOT discard any of the rear seat backrest nuts, they can be re-used for this repair.
5. To install, reverse the removal procedures.
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23C09
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23C09, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before May 19, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information about our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance according to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance before a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance before the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

**************************************************************************************************************

Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 27, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Edge/Nautilus 2023 Oakville February 24, 2023 through February 24, 2023
US population of affected vehicles is: 20. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle
Safety Standard (FMVSS) No. 225 S6.3 (Strength Requirements for Tether Anchorages). Seat back
assemblies with suspect child seat tether wire welds may experience degradation in tether anchorage
load carrying capability. A child seat tether with a reduced load carrying capability can increase the
risk of injury in a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall.
A complete Dealer Bulletin will be provided to dealers 2nd Quarter when it is anticipated that parts
ordering information and repair instructions will be available to support this compliance recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
Ó Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-198
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 24, 2023 NHTSA Recall No. : 23V-198 Manufacturer Recall No. : 23C09 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 19 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Ford Edge Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with rear 60% seat-back assemblies with suspect child seat tether wire welds.
Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear seatback frame assembly production to the vehicle in which the rear seatback frame assembly is installed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 18 Ford Edge vehicles are affected.
Production Dates : FEB 24, 2023 – FEB 24, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-198 Page 2 Vehicle 2 : 2023-2023 Lincoln Nautilus Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with rear 60% seat-back assemblies with suspect child seat tether wire welds. Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear seatback frame assembly production to the vehicle in which the rear seatback frame assembly is installed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 1 Lincoln Nautilus vehicle is affected. Production Dates : FEB 24, 2023 – MAR 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Seat back assemblies with suspect child seat tether wire welds may experience degradation in tether anchorage load carrying capability and as a result may not meet FMVSS 225 Child Restraint Anchorage Systems requirements. FMVSS 1 : 225 – Child restraint anchorage systems FMVSS 2 : NR
Description of the Safety Risk : A child seat tether with a reduced load carrying capability can increase the
risk of injury in a crash.
Description of the Cause : Suspect child seat tether welds were insufficiently heated in the weld zone because welding station electrode tips were not replaced per set maintenance frequency. Identification of Any Warning
that can Occur : None Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-198 Page 3 Component Name 1 : Seat Back
Component Description : Frame Assembly Rear Seat Back – Left Hand (Base) Component Part Number : FU5A-96613A39-FS Supplier Identification : Component Manufacturer
Name : Magna Mississauga
Address : 400 Courtney Park Drive East
Unit 1 Mississauga Foreign States L5T 2S5 Country : Canada Chronology :
On March 7, 2023, an issue pertaining to suspect child seat tether wire welds was brought to Ford’s Critical Concern Review Group for review. On February 28, 2023, Ford’s Tier 1 supplier notified Ford Oakville Assembly plant (OAC) that rear 60% seat- back assemblies with suspect child seat tether wire welds were shipped to Oakville Assembly. The assemblies contained seat back frames shipped in error from rejected stock by Tier 2 Supplier. A stop ship was issued on March 2, 2023. As of March 14, 2023, Ford is not aware of any warranty claims, or VOQs as a result of this concern. On March 17, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition.
Company information for Cam-slide, Tier 2 supplier of the suspect seat back frames to Tier 1 supplier Magna, is shown below. Company Name: Cam-slide Address 1: 550 New park Blvd
Address 2:
City: Newmarket State: Ontario
Zip Code: L3X 2S2 Country: Canada Company Contact Information The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-198
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
First Name: Brian Last Name: Heath
Position: General Manager Phone: 416-371-4249
E-mail: [email protected]
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the seat back frame on the 2nd row 60% seat replaced . There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be May 26th, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The replacement 2nd row 60% seat back frame (FU5A-96613A39-FS) will contain proper child seat tether wire welds.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 27th, 2023. Mailing
of owner notification letters is expected to begin May 8th, 2023, and is expected to be completed by May 12th, 2023.
Planned Dealer Notification Date : MAR 27, 2023 – MAR 27, 2023
Planned Owner Notification Date : MAY 08, 2023 – MAY 12, 2023
* NR – Not Reported

SEOCONTENT-END