March 10, 2023 NHTSA CAMPAIGN NUMBER: 23V164000
Rear Caliper Bolts Not Tightened Correctly
A damaged wheel can result in a loss of tire pressure. A damaged brake line can cause a brake fluid leak and reduce brake performance. Either condition increases the risk of a crash.
NHTSA Campaign Number: 23V164
Manufacturer Ford
Motor Company
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 644
Summary
Ford Motor Company (Ford) is recalling certain 2022 F-53 and F-59 vehicles. The rear brake caliper attachment bolts may not be tightened correctly, which can allow the caliper to loosen and possibly damage the wheel or brake lines.
Remedy
Dealers will inspect and tighten the rear caliper bolts, as necessary, free of charge. In addition, any damaged bolts will be replaced, free of charge. Owner notification letters were mailed March 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S11.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 13, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S11
Certain 2022 Model Year Stripped Chassis Vehicles
Rear Axle Caliper Bolt Torque Inspection
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Stripped Chassis | 2022 | Detroit Chassis | October 24, 2022 through November 29, 2022 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear axle caliper bolts may be loose. This may result in a noise / bang / clunk from the rear axle if any of the caliper bolts start working loose. The caliper bolts may loosen over time. If one or more bolts disengage, the caliper may damage the wheel resulting in a loss of tire pressure or the caliper may damage the brake lines causing brake fluid loss in one circuit, which may result in reduced brake system performance. Either condition increases the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to check the torque on the four rear brake caliper bolts and if below nominal 135Nm, retorque to specification. If a bolt head is rounded, replace as necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with a loose rear axle caliper bolt.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| 8U9Z- 2W303-A | Rear Axle Caliper Bolt
(package of 2, only replace if rounded) | Only if damaged |
CERTAIN 2022 MODEL YEAR STRIPPED CHASSIS VEHICLES — REAR AXLE CALIPER BOLT TORQUE INSPECTION
SERVICE PROCEDURE
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
2. Check the torque on all four (4) rear caliper bolts to specification. See Figure 1.
- Torque: 100 lb. ft (136 Nm).
NOTE: Bolts should only be replaced if the bolt is missing or the bolt head is rounded.
3. Lower the vehicle. Please follow the WSM procedures in Section 100-02.
Chronology :
December 2022
On December 1, 2022, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into reports of rear axle brake caliper bolts with low torque on certain 2022 model year F-53 and F-59 vehicles. During a daily torque audit on November 29, 2022, assembly plant personnel found a vehicle with rear axle caliper bolt torque below specification. Review by assembly plant quality personnel found that the socket used to secure the caliper bolts was worn, resulting in reduced ability to apply the proper torque to the bolt.
In December 2022, Ford initiated an inspection of F-53 and F-59 units at the vehicle assembly facility and upfitter facilities and found additional units with low rear axle caliper bolt torque below specification.
January 2023 – February 2023
The CCRG investigation continued to evaluate the torque level of the rear caliper bolts at Ford and upfitter facilities and found that approximately two percent (2%) of inspected vehicles had torque below specification at one or more caliper bolts. CCRG also reviewed plant maintenance records for the torque wrench and further confirmed the suspect population through statistical analysis.
Ford is not aware of any warranty or field reports related to this condition.
On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
2 Affected Products
Vehicles
9 Associated Documents
Recall Acknowledgement
RCAK-23V164-2247.pdf 645.313KB
Defect Notice 573 Report
RCLRPT-23V164-5462.PDF 216.058KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S11 Certain 2022 Model Year Stripped Chassis Vehicles Rear Axle Caliper Bolt Torque Inspection
RCMN-23V164-5375.pdf 355.781KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V164-1539.pdf 52.548KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V164-6826.PDF 211.134KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V164-8312.PDF 211.235KB
ISSUED Renotification Notice
RCRN-23V164-1364.pdf 545.502KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V164-9886.PDF 211.461KB
Recall Quarterly Report #4, 2023-4
RCLQRT-23V164-7008.PDF 211.569KB
Latest Recalls Documents
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SEOCONTENT-START
August, 2023
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2022 Motorhome Chassis has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
23S11 – 2022 F53/59 Rear Axle Caliper Bolts Low Torque
What is the
issue?
On your vehicle, the rear axle caliper bolts may be loose.
Initially, this may result in a noise/bang/clunk from the rear axle if any of the caliper bolts start
working loose. The caliper bolts may loosen over time. If one or more bolts disengage, the
caliper may damage the wheel resulting in a loss of tire pressure or the caliper may damage
the brake lines causing brake fluid loss in one circuit, which may result in reduced brake
system performance. Either condition increases the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Augusto de, 2023
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2022 Motorhome Chassis las reparaciones necesarias correspondientes a
la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
23S11 – F53/59 2022 Bajo torque en los tornillos del caliper del eje trasero
¿Cuál es el
problema?
Los tornillos del caliper del eje trasero de su vehículo podrían estar flojos.
Inicialmente, esto podría generar un ruido/estallido/rechinido en el eje trasero si alguno de
los tornillos del caliper comienza a aflojarse. Los tornillos del caliper podrían aflojarse con el
tiempo. Si uno o más tornillos se desacoplan, el caliper podría dañar la rueda y o generar
una pérdida de la presión de las llantas o bien el caliper podría dañar las tuberías de los
frenos y ocasionar una pérdida del líquido de frenos en un circuito, lo cual podría traducirse
en un menor rendimiento del sistema de frenos. Cualquiera de estas condiciones aumenta
el riesgo de choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2023 Ford Motor Company
1 of 2
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Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904
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**************************************************************************************************************
March 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S11 / NHTSA Recall 23V164
2022 Motorhome Chassis
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your
vehicle, which was built on a chassis supplied by Ford, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear axle caliper bolts may be loose.
What is the risk? Initially, this may result in a noise/bang/clunk from the rear axle if any of the
caliper bolts start working loose. The caliper bolts may loosen over time. If
one or more bolts disengage, the caliper may damage the wheel resulting in
a loss of tire pressure or the caliper may damage the brake lines causing
brake fluid loss in one circuit, which may result in reduced brake system
performance. Either condition increases the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to check the rear brake
caliper bolt torques and if below specification, they will retorque the bolt(s). If
a bolt is damaged or missing, it will be replaced, free of charge (parts and
labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
23S11. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2023 Ford Motor Company
01452
23S11 NI/DTB123S111
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A/1/000001/1
771794754941 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to the rear axle caliper bolt loose. To verify
eligibility and expedite reimbursement, give your paid original receipt to your
dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll-free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:
1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall
23V164.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
01452
23S11 NI/DTB123S111
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A/2/000001/1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S11 / Campaña 23V164 de la NHTSA
2022 Motorhome Chassis
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, el cual fue fabricado sobre un chasis suministrado por Ford, con el VIN que aparece arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Los tornillos del caliper del eje trasero de su vehículo podrían estar flojos.
¿Qué riesgo existe? Inicialmente, esto podría generar un ruido/estallido/rechinido en el eje trasero
si alguno de los tornillos del caliper comienza a aflojarse. Los tornillos del
caliper podrían aflojarse con el tiempo. Si uno o más tornillos se desacoplan,
el caliper podría dañar la rueda y o generar una pérdida de la presión de las
llantas o bien el caliper podría dañar las tuberías de los frenos y ocasionar
una pérdida del líquido de frenos en un circuito, lo cual podría traducirse en
un menor rendimiento del sistema de frenos. Cualquiera de estas condiciones
aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a revisar el apriete de
los tornillos del caliper del freno trasero y, si se encuentra por debajo de la
especificación, reapretarán los tornillos. Si un tornillo está dañado o ausente,
se reemplazará, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, su vehículo requerirá una
inspección para determinar si es necesario pedir piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la Campaña 23S11. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
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A/3/000001/1
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Marzo de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2023 Ford, División de Servicio al Cliente
771794754941 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
¿Ha pagado
anteriormente por
esta reparación?
Si ha pagado anteriormente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con tornillos flojos del caliper del eje trasero. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el
recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford
Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con
toda la documentación requerida, incluido el recibo original de la reparación
(no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn,
Michigan 48121-6251. El procesamiento de las solicitudes de reembolso
enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le
será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V164 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/1
01452
23S11 NI/DTB123S111
© Copyright 2023 Ford, División de Servicio al Cliente
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 13, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S11
Certain 2022 Model Year Stripped Chassis Vehicles
Rear Axle Caliper Bolt Torque Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Stripped
Chassis
2022 Detroit Chassis October 24, 2022 through November 29, 2022
Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear axle caliper bolts may be loose. This may result in a noise /
bang / clunk from the rear axle if any of the caliper bolts start working loose. The caliper bolts may
loosen over time. If one or more bolts disengage, the caliper may damage the wheel resulting in a
loss of tire pressure or the caliper may damage the brake lines causing brake fluid loss in one circuit,
which may result in reduced brake system performance. Either condition increases the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
check the torque on the four rear brake caliper bolts and if below nominal 135Nm, retorque to
specification. If a bolt head is rounded, replace as necessary. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan
Ó Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S11
Certain 2022 Model Year Stripped Chassis Vehicles
Rear Axle Caliper Bolt Torque Inspection
OASIS ACTIVATION
OASIS will be activated on March 13, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com March 13, 2023.
Owner names and addresses will be available by April 14, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S11
Certain 2022 Model Year Stripped Chassis Vehicles
Rear Axle Caliper Bolt Torque Inspection
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with a loose rear axle caliper bolt.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery
service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote
Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S11
Certain 2022 Model Year Stripped Chassis Vehicles
Rear Axle Caliper Bolt Torque Inspection
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(23S11) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S11 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S11
Certain 2022 Model Year Stripped Chassis Vehicles
Rear Axle Caliper Bolt Torque Inspection
LABOR ALLOWANCES
Description Labor Operation Labor Time
Inspect torque on four rear axle caliper bolts, if less than
nominal torque to specification, if rounded replace bolt
23S11B 0.3 Hours
Time allowed to submit photos (if bolt is rounded) 23S11ZZ 0.2 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
• To place an order for a rear axle caliper bolt, submit a VIN-specific Part Order contact via the
SSSC Web Contact Site – three or more photos containing the following:
o Door label with VIN
o Odometer showing mileage of vehicle
o Provide photos for each rounded bolt head.
Part Number Description
Order
Quantity
Claim
Quantity
8U9Z- 2W303-A
Rear Axle Caliper Bolt
(package of 2, only replace if rounded)
Only if
damaged
Up to 4 if
damaged
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S11
Certain 2022 Model Year Stripped Chassis Vehicles
Rear Axle Caliper Bolt Torque Inspection
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
ATTACHMENT III
PAGE 1 OF 1
SAFETY RECALL 23S11
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
CERTAIN 2022 MODEL YEAR STRIPPED CHASSIS VEHICLES — REAR AXLE
CALIPER BOLT TORQUE INSPECTION
SERVICE PROCEDURE
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM)
procedures in Section 100-02.
2. Check the torque on all four (4) rear caliper bolts to specification. See Figure 1.
• Torque: 100 lb. ft (136 Nm).
NOTE: Bolts should only be replaced if the bolt is missing or the bolt head is rounded.
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
22785A
x2
FIGURE 1
3. Lower the vehicle. Please follow the WSM procedures in Section 100-02.
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23S11
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23S11, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before April 14, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information about our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance according to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance before a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance before the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-164
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 10, 2023 NHTSA Recall No. : 23V-164 Manufacturer Recall No. : 23S11 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 644 Estimated percentage with defect : 2 %
Vehicle Information : Vehicle 1 : 2022-2022 Ford F-53
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles.
Affected vehicles are equipped with rear brake calipers which may not have been secured to the required torque level. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 343 2022 Ford F-53 Recreational Stripped Chassis vehicles are affected. 301 2022 Ford F-59 Commercial Stripped Chassis vehicles are affected. Production Dates : OCT 24, 2022 – NOV 29, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-164 Page 2 Vehicle 2 : 2022-2022 Ford F-59
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles.
Affected vehicles are equipped with rear brake calipers which may not have been secured to the required torque level. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 343 2022 Ford F-53 Recreational Stripped Chassis vehicles are affected. 301 2022 Ford F-59 Commercial Stripped Chassis vehicles are affected. Production Dates : OCT 24, 2022 – NOV 29, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicles have rear caliper attachment bolts that may not be fastened to the specified torque level.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The caliper bolts may loosen over time. If one or more bolts disengage, the
caliper may damage the wheel resulting in a loss of tire pressure or the caliper may damage the brake lines causing brake fluid loss in one circuit, which may result in reduced brake system performance. Either condition increases the risk of a crash.
Description of the Cause : During the manufacturing process, the socket used to secure the caliper attachment bolts became worn over time, reducing the effectiveness of the tool to apply torque to the caliper bolt. Identification of Any Warning
that can Occur : The driver may notice a noise / bang / clunk from the rear axle if any of the caliper bolts start working loose. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-164 Page 3 Component Name 1 : Caliper Bolt Component Description : Caliper Bolt Component Part Number : 8U94-2W303-A Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : One American Road
Dearborn Michigan 48126
Country : United States Chronology :
December 2022
On December 1, 2022, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into reports of rear axle brake caliper bolts with low torque on certain 2022 model year F-53 and F-59 vehicles. During a daily torque audit on November 29, 2022, assembly plant personnel found a vehicle with rear axle caliper bolt torque below specification. Review by assembly plant quality personnel found that the socket used to secure the caliper bolts was worn, resulting in reduced ability to apply the proper torque to the bolt. In December 2022, Ford initiated an inspection of F-53 and F-59 units at the vehicle assembly facility and upfitter facilities and found additional units with low rear axle caliper bolt torque below specification. January 2023 – February 2023
The CCRG investigation continued to evaluate the torque level of the rear caliper bolts at Ford and upfitter facilities and found that approximately two percent (2%) of inspected vehicles had torque below specification at one or more caliper bolts. CCRG also reviewed plant maintenance records for the torque wrench and further confirmed the suspect population through statistical analysis. Ford is not aware of any warranty or field reports related to this condition. On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-164
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their rear caliper bolt torque inspected. If the torque is below specification the bolts will be retorqued to specification. For units exhibiting bolt head rounding, the bolts will be replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be April 14, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Rear axle caliper bolts will have the proper torque. NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 13, 2023. Mailing of
owner notification letters is expected to begin April 10, 2023 and is expected to be completed by April 14, 2023.
Planned Dealer Notification Date : MAR 13, 2023 – MAR 13, 2023
Planned Owner Notification Date : APR 10, 2023 – APR 14, 2023
* NR – Not Reported
SEOCONTENT-END
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