NHTSA ID Number: 10230966
Manufacturer Communication Number: SSM 51322
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An Amazon over-the-air (OTA) software update was launched on 14-Oct-2022 to remedy this concern. This update will not show in the Ford
OTA Dashboard as this system is a stand-alone feature. For frozen screens, remove fuse F24 in the body control module (BCM) for two minutes and reinstall, the screens should power back on. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon software OTA update will happen automatically as soon as Amazon account is connected. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
2 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NHTSA ID Number: 10228879
Manufacturer Communication Number: SSM 51262
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update was launched by Amazon on 14-Oct-2022 to remedy this concern. This update will not show in the Ford OTA Dashboard since the rear seat entertainment system is a stand-alone feature. If the screens are frozen, remove fuse F24 in the body control module (BCM) for two minutes and reinstall, the screens should power back on. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon entertainment system software OTA update will happen automatically as soon as Amazon account is connected.
1 Associated Document
Manufacturer Communications
SSM 51262
2022 Expedition/Navigator – Rear Seat Entertainment Screens Staying On – Battery Drain
NHTSA ID Number: 10228857
Manufacturer Communication Number: SSM 51243
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update was launched by Amazon on 14-Oct-2022 to remedy this concern. This update will not show in the Ford OTA Dashboard since the rear seat entertainment system is a stand-alone feature. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon entertainment system software OTA update will happen automatically as soon as Amazon account is connected.
1 Associated Document
Manufacturer Communications
SSM 51243
2022 Expedition/Navigator – Rear Seat Entertainment Screens Staying On – Battery Drain
NHTSA ID Number: 10222790
Manufacturer Communication Number: SSM 51127
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update is coming on 14-Oct-2022 to remedy this concern. In the interim, remove fuse F24 in body control module (BCM) for two minutes and reinstall, the screens should power back on. Touch each display, select Settings > Network > Turn Off Wi-Fi. Customers can still use the HDMI, and USB ports to connect an external device but Amazon FireTV will not be available until the OTA update. After 14-Oct-2022, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their account. The Amazon entertainment system software OTA update will happen automatically as soon as account is connected.
1 Associated Document
Manufacturer Communications
SSM 51127
2022 Expedition/Navigator – Rear Seat Entertainment Screens Staying On – Battery Drain
MC-10222790-0001.pdf 119.771KB
- 【Android Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs on Google Play Store or APKPure, such as YouTube, Netflix, Disney+, Prime video, HBO, Tiktok and other video APPs.
- 【14'' HD IPS touch screen】Car headrest TV It adopts a 14'' inch large IPS touch screen. The screen resolution is 2240*1400, Smooth operation without lagging and the display is super clear and delicate.
- 【Compatible with more than 98% of car models】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【Wireless Mobile Phone interconnection】It supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat.
- 【Multiple expansion ports】This tv for cars has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives.
- 【Android Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs on Google Play Store or APKPure, such as YouTube, Netflix, Disney+, Prime video, HBO, Tiktok and other video APPs.
- 【Compatible with more than 98% of car models】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【14'' HD IPS touch screen】Car headrest TV It adopts a 14'' inch large IPS touch screen. The screen resolution is 2240*1400, Smooth operation without lagging and the display is super clear and delicate.
- 【Compatible with more than 98% of car models】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【Wireless Mobile Phone interconnection】It supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat.
- 13.5" 4K Dual Theater System】 Transform your back seat into a premium moving cinema. Featuring two massive 13.5-inch IPS displays with 1920x1280 resolution and 4K video decoding, this 2-Pack car TV delivers vibrant colors and sharp details. Keep multiple kids entertained and eliminate boredom on long cross-country road trips
- 【Front-Seat Parental Control】 Safe driving is paramount. Effortlessly cast content using AirPlay or Miracast. Unique to this system, the exclusive "MyCar Link" App allows parents in the driver's seat to wirelessly control the screens, sync displays, or choose videos for toddlers in the back—without ever turning around safely
- 【Smooth Android 13 & Massive 64GB Storage】 Say goodbye to buffering. Powered by the latest Android 13.0 OS and robust 4GB RAM, each monitor runs apps like Netflix, YouTube, and Disney+ flawlessly. The generous 64GB ROM per screen allows you to download massive offline cartoons for areas with poor signal or no Wi-Fi
- 【HDMI In/Out: Share or Play Independently】 End the back seat fights. Kids can watch completely different shows independently, or you can use the HDMI Output/Input to connect the two monitors and sync the exact same movie across both screens. You can also plug in a PS5, Xbox, or Switch for on-the-go gaming
- 【3-Way Audio & Surround Sound】 Choose how your family listens. Kids can connect separate Bluetooth headphones for private viewing to keep the cabin quiet. Alternatively, use the built-in speakers or the FM Transmitter to blast the movie audio through your vehicle’s stereo system for a full-cabin theater experience
- 【15.6'' HD IPS touch screen】 Car headrest TV It adopts a 15.6-inch IPS touch screen, with video decoding and playback of 4K resolution.the display is super clear and delicate. -【Android Smart Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install all APPs on Google Play Store or APKPure.
- 【Wireless Mobile Phone link】 This tv for Cars supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat. -【Universal Mounting Bracket】 car Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【Multiple expansion ports】 This car headrest monitor has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives. -【Multiple Audio Playback methods】This car headrest monitor comes with high-quality speakers. And supports wireless Bluetooth headset and wired headset. Also, you can tune the car radio and monitor's FM to the same channel, and send the monitor's sound to the car speakers for playback.
- -【Customer Service Support】 We promise to replace the product with a new one if there is any product quality issue within 6 months, and repair the product without any charge within 1 year. Seventour provides professional after-sales support, and We have specialized after-sales phone service to solve your problems.
![Lamicall Car Headrest Tablet Holder - [3 in 1 Extension Arm] Adjustable Tablet Car Mount for Back Seat, Gifts Road Trip Essentials for Kids, for 4.7-11' Devices, iPad Pro Air Mini, Galaxy, Fire HD](https://m.media-amazon.com/images/I/41W3pd+rvOL._SL160_.jpg "Rear Seat Entertainment Screens Staying On - Battery Drain - 2022 Ford Expedition & Lincoln Navigator 6")
- 【 Unique Biaxial Extension Arm】 Twist the extendable arm in different angles allowing you to change the view distance, great for enjoying entertainment with family and friends; The articulating arm is easy to pull out or retract as needed, kids can also operate easily
- 【 Metal Crossbar for Headrest】 Out of a considerate thought, the hook's depth on both ends of the tablet car mount is deeper, the headrest mount which is made of high-quality metal also helps greatly increase the stability during driving; The anti-slip rubber pads protect the tablet from scratching and slipping, keep your device safe
- 【 Easy Installation & 360° Rotation】 Normally it only takes 5s to complete the installation, no tools are needed; The 360 degree rotating ball allows you to find the best view angle so kids don't have to look down the whole time, avoid neck pain, making it a great car accessory for kids
- 【 Devices Compatibility】The universal headrest tablet mount is suitable for 4.7 - 11" devices, such as 2025/ 2024/ 2022 iPad Pro 11, 2022 iPad 10.9/ iPad 10th Generation, iPad Air 6, iPad Pro 10.5/ 9.7, iPad Mini, Galaxy Tab S10/ S9, Kindle, Fire HD, iPhone Air, 17 Pro Max, 16, 15, 14, 13, 12, 11, Galaxy S25 Ultra, other smartphones and tablets; The max thickness the clip can fit is 0.67" (17mm), 4.7 - 11" refers to the diagonal length of the tablet screen, the suitable width of screen is 5.5 - 8.6"
- 【 Wider Headrest Compatible】 This new version can fit headrest with narrower rod distance, the adapted distance range of headrest rods is 2.8" ( 72 mm) - 5.9" ( 150 mm), which can fits SUV, Pickup truck, Sedan and more; NOTICE: can't fit the backseat without headrest rods
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
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