NHTSA ID Number: 10230966
Manufacturer Communication Number: SSM 51322
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An Amazon over-the-air (OTA) software update was launched on 14-Oct-2022 to remedy this concern. This update will not show in the Ford
OTA Dashboard as this system is a stand-alone feature. For frozen screens, remove fuse F24 in the body control module (BCM) for two minutes and reinstall, the screens should power back on. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon software OTA update will happen automatically as soon as Amazon account is connected. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
2 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NHTSA ID Number: 10228879
Manufacturer Communication Number: SSM 51262
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update was launched by Amazon on 14-Oct-2022 to remedy this concern. This update will not show in the Ford OTA Dashboard since the rear seat entertainment system is a stand-alone feature. If the screens are frozen, remove fuse F24 in the body control module (BCM) for two minutes and reinstall, the screens should power back on. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon entertainment system software OTA update will happen automatically as soon as Amazon account is connected.
1 Associated Document
Manufacturer Communications
SSM 51262
2022 Expedition/Navigator – Rear Seat Entertainment Screens Staying On – Battery Drain
NHTSA ID Number: 10228857
Manufacturer Communication Number: SSM 51243
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update was launched by Amazon on 14-Oct-2022 to remedy this concern. This update will not show in the Ford OTA Dashboard since the rear seat entertainment system is a stand-alone feature. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon entertainment system software OTA update will happen automatically as soon as Amazon account is connected.
1 Associated Document
Manufacturer Communications
SSM 51243
2022 Expedition/Navigator – Rear Seat Entertainment Screens Staying On – Battery Drain
NHTSA ID Number: 10222790
Manufacturer Communication Number: SSM 51127
Summary
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update is coming on 14-Oct-2022 to remedy this concern. In the interim, remove fuse F24 in body control module (BCM) for two minutes and reinstall, the screens should power back on. Touch each display, select Settings > Network > Turn Off Wi-Fi. Customers can still use the HDMI, and USB ports to connect an external device but Amazon FireTV will not be available until the OTA update. After 14-Oct-2022, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their account. The Amazon entertainment system software OTA update will happen automatically as soon as account is connected.
1 Associated Document
Manufacturer Communications
SSM 51127
2022 Expedition/Navigator – Rear Seat Entertainment Screens Staying On – Battery Drain
MC-10222790-0001.pdf 119.771KB
- 【15.6'' HD IPS touch screen】 Car headrest TV It adopts a 15.6-inch IPS touch screen, with video decoding and playback of 4K resolution.the display is super clear and delicate. -【Android Smart Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install all APPs on Google Play Store or APKPure.
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- 【Android Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs on Google Play Store or APKPure, such as YouTube, Netflix, Disney+, Prime video, HBO, Tiktok and other video APPs.
- 【14'' HD IPS touch screen】Car headrest TV It adopts a 14'' inch large IPS touch screen. The screen resolution is 2240*1400, Smooth operation without lagging and the display is super clear and delicate.
- 【Compatible with more than 98% of car models】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【Wireless Mobile Phone interconnection】It supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat.
- 【Multiple expansion ports】This tv for cars has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives.
- 【Smart Android 13 Car Headrest Monitor】Experience the latest Android 13.0 interface with dual-band 5G/2.4 GHz Wi-Fi connectivity. Easily transform your car into a mobile cinema by downloading favorites like Netflix, YouTube, and Disney+ directly from the Google Play Store or APKPure.
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- 【Seamless Wireless Casting Headrest Monitor】Share content instantly via iOS AirPlay or Android Miracast. Use the MyCar Link App for synchronized screen control, allowing parents in the front seat to manage and play videos for children in the back effortlessly.
- 【Ultimate Connectivity Hub TV for Back Seat】Equipped with HDMI input and output, this monitor doubles as a high-def display for your PS5, Xbox, or Fire TV Stick. It supports dual-screen syncing via HDMI and includes USB/Micro SD slots that handle massive storage drives up to 1TB.
- 【Android Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs on Google Play Store or APKPure, such as YouTube, Netflix, Disney+, Prime video, HBO, Tiktok and other video APPs.
- 【14'' HD IPS touch screen】Car headrest TV It adopts a 14'' inch large IPS touch screen. The screen resolution is 2240*1400, Smooth operation without lagging and the display is super clear and delicate.
- 【Compatible with more than 98% of car models】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【Wireless Mobile Phone interconnection】It supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat.
- 【Multiple expansion ports】This tv for cars has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives.
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- Multifunction Media Video Player: 13.5" car headrest video player supports phone wireless connection such as 5G/2.4 GHz WiFi or phones hotspots , enjoy Youtube, Netflix, Disney+, Prime Video,TikTok.And it also supports play videos via USB and SD card
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