2023 Ford Transit

23C02 Wiring Harness Missing Jumper Loop – 2023 Ford Transit

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February 24, 2023 NHTSA CAMPAIGN NUMBER: 23V122000

HVAC System Defogger Inoperative/FMVSS 103

An inoperative windshield defrosting and defogging system may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V122

Manufacturer FordeBay logo Motor Company

Components VISIBILITY

Potential Number of Units Affected 4,804

 

Summary

FordeBay logo Motor Company (FordeBay logo) is recalling certain 2023 Transit vehicles equipped with the Special Vehicle Operations Accessory Service Kit #1 or #2 with a High Specification Vehicle Interface Connector. When the accessory kit is installed, the auxiliary wire harness will disable the heating, air-conditioning, and ventilation (HVAC) including the defrost and defog systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, “Windshield Defrosting and Defogging Systems.”

 

Remedy

Dealers will repair the auxiliary wire harness by modifying the wire harness to include the necessary twisted loop, free of charge. Owner notification letters were mailed April 20, 2023. Owners may contact FordeBay logo customer service at 1-866-436-7332. FordeBay logo’s number for this recall is 23C02.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 

April 3, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop

 

REASON FOR THIS SUPPLEMENT

  • Labor time was added for submitting the attestation.
  • Supplement number added to the attachments.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit2023Kansas CityNovember 2, 2022 through January 28, 2023

US population of affected vehicles is 4,809. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

For certain 2023 Model year Transit vehicles, FordeBay logo shipped a Special Service Kit that contains an auxiliary wiring harness for upfit or alterations. If the auxiliary wire harness is installed into the vehicle, including chassis cab units and vans, the HVAC system will not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No.103 Windshield Defrosting and Defogging Systems, due to incorrect wiring in the auxiliary wiring harness connector. Loss of the ability to control the defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash.

 

SERVICE ACTION

Dealers are to repair the auxiliary wiring harness so the HVAC system will function as required by FMVSS No. 103. This service must be performed on all affected vehicles at no charge to the vehicle owner. If the upfitter chooses to repair the auxiliary wiring harness on their own, a letter of Attestation is included as an attachment for their completion to close out this recall. Once the letter has been returned to the dealer, the dealer should create an SSSC general contact and attach the signed attestation letter. (This can be one letter with multiple VINs or just one VIN).

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of April 11, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

MOBILE REPAIR RECOMMENDATIONS

  • Confirm with the customer a mobile repair is feasible.
  • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.

 

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

  • Printed Technical Instructions.
  • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
  • Shirt/uniform and vehicle graphic with the dealership or FordeBay logo logos are recommended.

 

SOLD VEHICLES

  • FordeBay logo has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title-branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • FordeBay logo Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through FordeBay logo Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by FordeBay logo to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with repairing the auxiliary wiring harness so the HVAC system will function as required by FMVSS No. 103.

 

RENTAL VEHICLES 

  • Rental vehicles are not approved for this program.

 

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

EW VEHICLE DEMONSTRATION / DELIVERY HOLD

Compliance Recall 23C02 – Supplement #1

Certain 2023 Model Year Transit

Wiring Harness Missing Jumper Loop
CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (23C02) is the subcode.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Refunds: Submit refunds on a separate repair line.
    • Program Code: 23C02                    – Misc. Expense: ADMIN
    • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
  • Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
  • Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
  • Provision for Locally Obtained Supplies: Includes Electrical Tape, Motorcraft Uninsulated Butt Connectors (22-16 AWG), Motorcraft Dual Wall, Adhesive-Lined Heat Shrinkable Tubing (22-18 AWG) and mobile repair supplies (electrical tape and a clean lint free shop towel). Submit on the same line as the repair. o Program Code: 23C02 o Expense: OTHER o Misc. Expense: Claim up to $10.00

 

PARTS REQUIREMENTS
Parts are not required to complete this repair.

Obtain the parts below locally:

Part Number  Description  Quantity Needed
Obtain LocallyElectrical Tape

Motorcraft Uninsulated Butt Connectors (22-16 AWG)

Motorcraft Dual Wall, Adhesive-Lined Heat Shrinkable Tubing (22-18 AWG)

As Required

 

CERTAIN 2023 MODEL YEAR TRANSIT VEHICLES — WIRING HARNESS MISSING JUMPER LOOP

SERVICE PROCEDURE

Unique Tool List:

Tape Measure / Ruler22-18 AWG Dual Wall Heat Shrink Tubing
Wire Cutter22-16 Gauge Butt Connectors
Wire StripperPaint Pen
Heat GunSeam Ripper
Electrical Tape

 

1. Check the front HVAC defrost operation. Start the vehicle and let it run for five (5) minutes. Set the climate control to the max defrost position. Using your hands, feel for airflow from the instrument panel front windshield defroster vents. Can forced air be felt coming from the front windshield defroster vents?

Yes – Proceed to Step 2.

No – Proceed to Step 23.

2. Locate the loose item kit (shipped from factory) and remove the auxiliary climate control upfitter harness. See Figure 1. Was the auxiliary climate control upfitter harness found within the vehicle?

Yes – Proceed to Step 3.

No – No further action required. Repair complete.

 

3. Locate pin terminal numbers 25, 26, 37 and 38 from within the auxiliary climate control upfitter harness connector as shown in Figures 2 and 3.

 

NOTE: Terminals and wires removed for clarity.

 

4. Measure 9 in (229 mm) from the connector and mark the location of how far to open the harness in the next Step. See Figure 4.

 

5. Using a seam ripper or similar tool, cut the harness tape up to the location mark made in the previous Step. See Figure 5.

 

6. Open up the portion of the harness where the tape was cut. Locate the four (4) wires coming from terminal cavities 25, 26, 37 and 38. See Figures 3 and 6.

NOTE: The color of the wires will not be consistent. Make sure to locate the specific terminal cavities.

 

7. Starting at the connector end, measure 7 in (178 mm) down all four (4) wires and mark the location. See Figure 7.

 

8. Cut all four (4) wires at their marked location. See Figure 8.

 

9. Apply a dual wall heat shrink tube over the ends of all four (4) wires, that will remain in the harness, and pinch off the ends. See Figure 9.

 

10. Using electrical tape, tape the four (4) wires, that the heat shrink tubes were just applied, to the harness as shown in Figure 10.

 

NOTE: The following Steps will create a twisted pair of communication wires.

11. Strip back .5 in (13 mm) of wire insulation from the ends of the 4 wires that are left going back into the harness connector.

12. Measure 2 in (50 mm) from the connector up the wires located in cavities 25 and 37 and apply electrical tape. See Figure 11. See Figure 12 for terminal cavity locations.

NOTE: Make sure the wires between the connector body and the tape installed are not twisted and no tension is being applied on the connector terminals.

 

NOTE: Terminals and wires removed for clearer terminal cavity locations.

 

13. Measure 2 in (50 mm) up from the first piece of electrical tape applied and apply another piece of electrical tape. Holding the lower piece of electrical tape twist the pair of wires four (4) times.
See Figure 13.

NOTE: Make sure to hold the piece of electrical tape closest to the connector when twisting the wires and that there are at least four (4) twists, within the 2 in (50 mm) measured, between the two (2) pieces of electrical tape that were applied.

 

14. Repeat Steps 12 and 13 to the other two wires from cavities 26 and 38. See Figures 12 and 14.

 

15. Twist together wires from cavities 25 and 26 and install a butt connector over the connection and crimp the wires. See Figures 15 and 16.

16. Twist together wires from cavities 37 and 38 and install a butt connector over the connection and crimp the wires. See Figures 15 and 16.

 

NOTE: Terminals and wires removed for clearer terminal cavity locations.

 

17. Install a dual wall heat shrink tube over both butt connectors and heat tube and pinch off the ends as shown in Figure 17.

 

18. Using electrical tape, secure both sets of crimped wires to the circuits just created, as shown in Figure 18.

 

19. Remove any excess electrical tape from the harness that was left behind when opening up the harness.

20. Lay the twisted pair of wires along the wiring harness and tape the harness back up, including the twisted pair of wires. See Figure 19.

 

21. Install the auxiliary climate control upfitter harness back into the loose item kit and put the kit back in the vehicle. See Figure 20.

 

22. Repair complete.

 

FOR VEHICLES WITH INOPERATIVE DEFROSTER

23. Release the clips and remove the finish panel and the cup holder. See Figure 21.

 

24. Remove the bolts from the right hand (RH) trim panel. See Figure 22.

 

25. Remove the cover from the RH trim panel as shown in Figure 23.

 

26. Remove the bolts and the RH trim panel. See Figure 24.

 

27. Lower the glove box door.

 

28. Locate connector C2237 as shown in Figure 25.

 

29. Release connector C2237 from the retaining slot on the auxiliary fuse panel and position the auxiliary climate control upfitter harness downward. See Figure 26.

 

30. Disconnect and lower the auxiliary climate control upfitter harness down far enough to gain access to approximately 12 in (305 mm) of the harness. See Figure 27.

 

31. Perform Steps 3 through 20 on the auxiliary climate control upfitter harness. Then, proceed to Step 32.

 

32. Route the auxiliary climate control upfitter harness back into position. Connect the harness back to connector C2237 and secure the locking latch. Then re-attach the harness to the slot on the auxiliary fuse panel. See Figure 28.

NOTE: Make sure the harness is still routed towards the firewall,making sure that it will not come into contact with any moving components or sharp edges.

 

33. To re-assemble, reverse Steps 23 through 27.

34. Operate and verify the front HVAC defrost system operation. Repair complete.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to FordeBay logo, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


⬇ Download PDF (4.42 MB)

 

23C02 – CERTAIN 2023 FORD TRANSIT – AUXILIARY WIRE HARNESS

Chronology of Defect / Noncompliance Determination

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.

January – February 2023
On January 19, 2023, FordeBay logo’s Critical Concern Review Group (CCRG) opened an investigation into reports of inoperative HVAC systems on certain 2023 model year Transit vehicles. The reports of inoperative HVAC systems had been received from body builders (“upfitters”) of the Transit vehicles. The affected vehicles are produced by FordeBay logo and then modified or upfit by vehicle body builders. If ordered, FordeBay logo supplies a Special Service Kit that comes with several wire harnesses, including an auxiliary wire harness that can connect to the Controller Area Network (CAN) bus. This auxiliary wire harness provides additional inputs and outputs for upfitters to use. Initial investigations included a visit to an upfitter location to understand how the upfitter used the auxiliary wire harness.

The CCRG investigation found that certain Transit vehicles built between November 2, 2022, and January 28, 2023, will have an inoperable HVAC system, including defrost/defog functionality, after the upfitter installs the auxiliary wire harness. Subsequent CCRG investigation determined that the auxiliary wire harness was missing a twisted pair loop which resulted in an open communication loop, preventing the HVAC system from receiving any communications and rendering the HVAC system inoperative. If an upfitter does not use the auxiliary wire harness and uses the wire harness originally equipped on the vehicle, the HVAC system will work.

A variety of Transit vehicles, including chassis cab units and vans, received the auxiliary wire harness without the twisted pair loop. When the upfitter installs the auxiliary wire harness provided by FordeBay logo, the HVAC system will not operate. Without a functioning HVAC system, defrost/defog functionality is not available and the vehicle will not conform to FMVSS No. 103 Windshield Defrosting and Defogging Systems.

FordeBay logo is aware of 35 reports related to this concern, received between January 14, 2023 and February 11, 2023.

On February 17, 2023, FordeBay logo’s Field Review Committee reviewed the concern and approved a field action.

FordeBay logo is not aware of any reports of accident or injury related to this condition.

###

 

1 Affected Product

Vehicle

MAKEMODELYEAR
FORDeBay logoTRANSIT2023

 

11 Associated Documents

Miscellaneous Document – Chronology of Defect / Noncompliance Determination

RMISC-23V122-1900.pdf 125.42KB


⬇ Download PDF (122.48 KB)

 

Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 23C02 Certain 2023 Model Year Transit Wiring Harness Missing Jumper Loop

RCMN-23V122-2123.pdf 46.624KB


⬇ Download PDF (45.53 KB)

 

Recall Acknowledgement

RCAK-23V122-8422.pdf 645.306KB

 

Noncompliance Notice 573 Report

RCLRPT-23V122-9836.PDF 214.195KB

 

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V122-7385.pdf 47.39KB


⬇ Download PDF (46.28 KB)

 

Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C02 – Supplement #1 Certain 2023 Model Year Transit Wiring Harness Missing Jumper Loop

RCMN-23V122-7145.pdf 4633.722KB


⬇ Download PDF (4.42 MB)

 

Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C02 Certain 2023 Model Year Transit Wiring Harness Missing Jumper Loop

RCMN-23V122-3925.pdf 4580.195KB


⬇ Download PDF (4.37 MB)

 

ISSUED Owner Notification Letter(Part 577)

RCONL-23V122-8755.pdf 52.296KB


⬇ Download PDF (51.07 KB)

 

Recall Quarterly Report #1, 2023-2

RCLQRT-23V122-9281.PDF 211.14KB

 

Recall Quarterly Report #2, 2023-3

RCLQRT-23V122-6922.PDF 211.382KB

 

Recall Quarterly Report #3, 2023-4

RCLQRT-23V122-7070.PDF 211.473KB

 

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V122&docType=RCL

 

 

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  • 5 ESSENTIAL RESETS FOR REAL DIY MAINTENANCE: More than just a diagnostic tool, the NT614 Elite gives you the service functions DIYers actually need to avoid expensive shop visits. Perform Oil Reset, EPB brake service, ABS bleeding, steering angle calibration, and throttle relearn to fix common maintenance issues at home with confidence. Reset warning lights, replace brake pads, restore throttle performance, and complete essential maintenance without paying dealership labor costs. Note: Function availability varies by vehicle make, model, year, engine type, and system configuration. Please confirm compatibility before purchase.
  • SAME 4-SYSTEM DIAGNOSTICS AS NT604: Built on the trusted NT604, the NT614 Elite delivers full diagnostics for Engine, ABS, SRS Airbag, and Transmission systems-helping you identify the root cause behind warning lights instead of guessing. Read and clear codes, view live data graphs, monitor engine temperature, wheel speed sensors, transmission temperature, and more for accurate troubleshooting at home. Fault codes can only be cleared once the underlying vehicle issue is fixed.
  • LIVE DATA GRAPHING - FIND PROBLEMS BEFORE THEY GET EXPENSIVE: See what basic scanners miss with real-time data displayed in easy-to-read graphs. Monitor fuel trims, oxygen sensors, engine load, RPM, battery voltage, and transmission temperature to detect intermittent or hidden problems before they become costly repairs. Diagnose faster and make smarter repair decisions with visual data insights
  • AUTO VIN + LIFETIME WI-FI UPDATES + WIDE COVERAGE: AutoVIN instantly identifies your vehicle for faster setup and fewer errors. If it is too slow or fails, please manually enter the VIN. Generate professional vehicle health reports for maintenance tracking, used car inspections, or sharing with mechanics. Stay updated with lifetime free Wi-Fi updates-no subscriptions or hidden fees. Supports 90+ brands and 10,000+ models including FordeBay logo, Toyota, BMW, Mercedes-Benz, Honda, Nissan, Volkswagen, Hyundai, Subaru, and more for long-term reliable use. Note: Works with most OBD2-compliant vehicles; please confirm compatibility before purchase.
$189.99 −$38.03 $151.96
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API

 

 

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