February 10, 2023 NHTSA CAMPAIGN NUMBER: 23V072000
Passenger Air Bag May Deploy Improperly/FMVSS 208
An air bag that does not deploy as intended increases the risk of injury in a crash.
NHTSA Campaign Number: 23V072
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 1,352
Summary
Ford Motor Company (Ford) is recalling certain 2023 F-150 vehicles. The instrument panel top cover on the passenger-side may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
Dealers will replace the passenger instrument panel top cover, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 20, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01 – Supplement #1
Certain 2023 Model Year F-150 Limited and Platinum
Passenger Instrument Panel Cover Replacement
REASON FOR THIS SUPPLEMENT
- Service Action: Parts for the Platinum trim level vehicles are now available. Owner letters are expected to be mailed the week of March 20, 2023.
- Parts Requirements/Ordering Information: Part numbers for Platinum trim level vehicles have been added. In addition, the passenger instrument panel covers have been placed on Special Program Part Ordering
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 Limited | 2023 | Dearborn | December 1, 2022, through December 9, 2022 |
| F-150 Platinum | 2023 | Dearborn | November 29, 2022, through January 11, 2023 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection. These vehicles may have been built with a passenger-side instrument panel (IP) cover with either an injection molded substrate that was manufactured with contaminated resin or with a skin extruded with contaminated colorant material. Non-conforming instrument panel cover components may alter the intended passenger airbag cushion opening and inflation characteristics. In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the passenger instrument panel cover. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Note: Passenger instrument panel cover parts are available for both Limited and Platinum series trim packages. Refer to Attachment IV for Affected Vehicles – VIN List for Limited trim level vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 20, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether the customer has received a letter or not.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealership for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with the passenger airbag cover replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS
| Part Number | Description | Order Quantity |
| ML3Z-15044F58-GB | Passenger Instrument Panel Cover – F-150 Limited | 1 |
| ML3Z-15044F58-ED | Passenger Instrument Panel Cover Black Onyx w/Ash – F-150 Platinum | 1 |
| ML3Z-15044F58-EC | Passenger Instrument Panel Cover Black Onyx w/Carmelo – F-150 Platinum | 1 |
| W715190-S300 | Retaining Pin (2 req./pkg. of 4) | 1 |
CERTAIN 2023 MODEL YEAR F-150 VEHICLES — PASSENGER SIDE INSTRUMENT PANEL COVER REPLACEMENT
SERVICE PROCEDURE
NOTE: For this procedure only it is not necessary to remove the instrument panel.
NOTE: Retaining clip/bolt quantities may vary from what is shown throughout this procedure.
1. Depower the Supplemental Restraint System (SRS). Please follow the Workshop Manual (WSM) procedures in Section 501-20B.
2. Remove the A-pillar trim panels. Please follow the WSM procedures in Section 501-05.
3. Release the clips and remove the Right Hand (RH) instrument panel trim panel. See Figure 1.
4. Release the clips and remove the defrost grille trim panel. See Figure 2.
5. Release the clips and remove the trim panel. See Figure 3.
6. Release the clips, disconnect the electrical connector and remove the center finish trim. See Figure 4.
7. Release the clips and remove the floor console lower RH trim panel. See Figure 5.
8. Release the clips and remove the floor console upper RH trim panel. See Figure 6.
9. Remove the bolt, release the clips and remove the floor console lower Left Hand (LH) trim panel. See Figure 7.
- Torque 22 lb.in (2.5 Nm).
10. Release the clips and remove the floor console upper LH trim panel. See Figure 8.
11. Remove the bolts, disconnect the electrical connectors and remove the Front Controls Interface Module (FCIM). See Figure 9.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
12. Release the clips and remove the speaker grille. See Figure 10
NOTE: If equipped remove the rubber pad. See Figure 11.
13. Remove the bolts, disconnect the electrical connector and remove and the upper instrument panel storage tray. See Figure 12.
- Torque 22 lb.in (2.5 Nm).
14. Remove the bolts. See Figure 13.
- Torque 42.48 lb.in (4.8 Nm).
15. Release the retainers, remove and discard the push pin and remove the LH register bezel. See Figure 14.
NOTE: The push pin must be replaced each time the bezel is removed.
NOTE: Instrument panel removed for clarity.
16. Remove the bolts, separate the gap hider from the upper steering column shroud, release the 7 clips and remove the IPC bezel. See Figure 15.
- Torque 36 lb.in (4.1 Nm).
NOTE: Instrument panel removed for clarity.
17. Remove the bolts, disconnect the electrical connectors and remove the display unit. See Figure 16.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
18. Release the retainers and remove and discard the push pin. Remove the RH register bezel. See Figure 17.
NOTE: The push pin must be replaced each time the bezel is removed.
NOTE: Instrument panel removed for clarity.
19. Remove the bolt and the RH register. See Figure 18.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
20. Remove the bolts and remove the upper storage compartment. See Figure 19.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
21. Remove the screws through the upper stowage bin opening. See Figure 20.
- Torque 11.5 lb.in (1.3 Nm).
22. Remove the bolts. See Figure 21.
23. Disconnect the passenger airbag electrical connector. See Figure 22.
24. Remove the RH instrument panel upper section bolts. See Figure 23.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
25. Remove the RH instrument panel upper section by lifting upwards to release the clips. See Figure 24.
NOTE: Instrument panel removed for clarity.
26. Transfer the passenger airbag to the new passenger side instrument panel upper section. Please follow the WSM procedures in Section 501-20B.
27. Install the new passenger side instrument panel upper section, by reversing the removal procedure, starting at Step 25.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
ATTACHMENT IV
AFFECTED VEHICLES
Parts are available for the VINs in the table below. These vehicles will require repairs before delivery to customers.
VIN #
1FTFW1EDXPFA36070
1FTFW1ED3PFA37027
1FTFW1ED7PFA36611
1FTFW1ED6PFA35398
1FTFW1ED1PFA32926
1FTFW1ED8PFA32082
1FTFW1ED6PFA31822
1FTFW1ED7PFA43140
1FTFW1ED3PFA41689
1FTFW1ED1PFA42923
1FTFW1ED9PFA41566
Ford Motor Company (Ford) Recall No. 23C01 Chronology
Chronology of Noncompliance Determination: Ford 23C01
Date of Submission: February 10, 2023
December 2022
On December 10, 2022, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into a report identified by the instrument panel (IP) topper supplier of a failed weld between the right-hand IP topper substrate and the passenger airbag chute. The supplier discovered the failed weld on December 7, 2022, during routine weld pull testing conducted as part of the supplier’s Lot Acceptance Testing (LAT) of parts for 2023 model year F-150 Limited series vehicles. The supplier notified Ford of the concern on December 9, 2022.
Ford’s initial review of supplier process and maintenance records found that test samples from a material lot produced on November 14, 2022, performed below the minimum specification for weld pull testing. A further review as part of the CCRG investigation identified that purge operations were not completed when the suspect parts were injection molded on November 14, 2022. Incomplete purging of the prior molding material could introduce contaminants and may result in IP topper substrate delamination. Work continued into January 2023 to determine the type of contaminant(s) that was introduced and to review the supplier’s process and purge logs.
January 2023
On January 5, 2023, Ford received a report identified by the IP topper supplier of a tear seam opening force above the requirement specification during routine drop tower testing of the passenger airbag door on parts intended for 2023 model year F-150 Platinum series vehicles. The CCRG initiated an additional investigation, which determined that the extrusion material for the instrument panel topper skin did not meet material specifications. The extrusion material was potentially contaminated with colorant from a different job at the supplier facility. The contaminant resulted in out of specification tear seam opening force of the Passenger Airbag door.
During the month of January, the CCRG reviewed the material testing results and analyses conducted by the supplier that determined that the substate material was contaminated with polycarbonate acrylonitrile butadiene styrene (PC-ABS), which could result in substrate delamination. CCRG also reviewed the results of Ford’s internal testing that determined that the IP Topper skin had low laser score additive (LSA) content, which could result in passenger airbag door tear seam opening force above the requirement specification.
Based on weld pull and drop tower test results and engineering judgment, Ford Engineering determined that the suspect vehicles may not meet a F/CMVSS No. 208 compliance test if they were to be tested.
Ford is not aware of any warranty or field reports related to this condition.
On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2023 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement
RCMN-23V072-5650.pdf 7857.058KB
Noncompliance Notice 573 Report
RCLRPT-23V072-7247.PDF 214.095KB
Miscellaneous Document – Chronology
RMISC-23V072-2787.pdf 63.773KB
Recall Acknowledgement
RCAK-23V072-9691.pdf 645.133KB
Recall 573 Report – 3/2/23
RCLRPT-23V072-9434.PDF 214.113KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V072-7882.pdf 52.633KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 – Supplement #1 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement
RCMN-23V072-9881.pdf 7957.857KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V072-7970.PDF 211.144KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V072-0198.PDF 211.247KB
ISSUED Renotification Notice
RCRN-23V072-2283.pdf 545.112KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V072-9893.PDF 211.47KB
Recall Quarterly Report #4, 2023-4
RCLQRT-23V072-8174.PDF 211.581KB
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SEOCONTENT-START
August, 2023
* * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2023 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description:
What is the issue? 23C01 – 2022-23 Continental Valve Leakage (TRG 1/11) – Safety The passenger side instrument panel cover on your vehicle, which is located on the dashboard and houses the airbag, may interfere with the intended passenger airbag cushion opening and alter that airbag s inflation characteristics.
A malfunctioning passenger-side instrument panel cover may prevent the airbag from properly deploying, which could increase the risk of injury to the front passenger occupant in a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Augusto de, 2023
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2023 F-150 Ford Truck las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña:
¿Cuál es el problema? 23C01 – Continental 2022-23 Fuga de la válvula (TRG 1/11) – Seguridad La cubierta del panel de instrumentos del lado del pasajero de su vehículo, la cual se ubica en el tablero y aloja la bolsa de aire, podría interferir con la apertura del cojín de la bolsa de aire del pasajero previsto y alterar las características de inflado de dicha bolsa de aire.
Si una cubierta del panel del instrumentos del lado del pasajero presenta un mal funcionamiento, la bolsa de aire podría no desplegarse correctamente, lo cual podría aumentar el riesgo de lesiones al pasajero delantero en un choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2023 Ford Motor Company
1 of 2
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**************************************************************************************************************
March 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C01 / NHTSA Recall 23V072 2023 F-150 Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The passenger side instrument panel cover on your vehicle, which is located on the dashboard and houses the airbag, may interfere with the intended passenger airbag cushion opening and alter that airbag’s inflation characteristics. What is the risk? A malfunctioning passenger-side instrument panel cover may prevent the airbag from properly deploying, which could increase the risk of injury to the front passenger occupant in a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the passenger airbag cover free of charge (parts and labor). How long will it take? The time needed for this repair is less than half a day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 23C01. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
04377 © Copyright 2023 Ford Motor Company 23C01 LMPA/DTB123C011
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JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI
6789 Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further?
If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for services related to the passenger airbag cover. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V072. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4
A/2/000001/1 © Copyright 2023 Ford Motor Company 04377
23C01 LMPA/DTB123C011 Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121 – –
771794746822 A/3/000001/1
..01./…//.1//./0/110./1.1///.1/0/1/1.111/.1..01/1..0/1/010.0.11 JOHN A. SAMPLE 123 SAMPLE ST
SAMPLE CITY, MI 12345-6789 Marzo de 2023 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de cumplimiento 23C01 / Campaña 23V072 de la NHTSA 2023 F-150 Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 208 Protección del ocupante en caso de impacto.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La cubierta del panel de instrumentos del lado del pasajero de su vehículo, la cual se ubica en el tablero y aloja la bolsa de aire, podría interferir con la apertura del cojín de la bolsa de aire del pasajero previsto y alterar las características de inflado de dicha bolsa de aire. ¿Qué riesgo existe? Si una cubierta del panel del instrumentos del lado del pasajero presenta un mal funcionamiento, la bolsa de aire podría no desplegarse correctamente, lo cual podría aumentar el riesgo de lesiones al pasajero delantero en un choque. ¿Qué medidas adoptarán Ford y su distribuidor? ¿Cuánto tiempo tomará? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar la cubierta de la bolsa de aire del pasajero sin costo alguno (piezas y mano de obra). El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 23C01. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4
A/3/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 04377
23C01 LMPA/DTB123C011 ¿Qué debe hacer? (continuación) ¿Ha pagado anteriormente por esta reparación? ¿Qué pasa si usted ya no es el propietario del vehículo? ¿Podemos hacer algo más por usted?
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la cubierta de la bolsa de aire del pasajero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V072 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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A/4/000001/1 t 2023 Ford, División de Servicio al Cliente
04377
23C01 LMPA/DTB123C011
**************************************************************************************************************
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
March 20, 2023
TO: All U.S. Ford and Lincoln Dealers
T:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01 – Supplement #1 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01
February 16, 2023
New! REASON FOR THIS SUPPLEMENT
• Service Action: Parts for the Platinum trim level vehicles are now available. Owner letters are expected to be mailed the week of March 20, 2023.
• Parts Requirements/Ordering Information: Part numbers for Platinum trim level vehicles have been added. In addition, the passenger instrument panel covers have been placed on Special Program Part Ordering.
AFFECTED VEHICLES Vehicle F-150 Limited F-150 Platinum Model Year
2023
2023 Assembly Plant Dearborn Dearborn Build Dates December 1, 2022, through December 9, 2022
November 29, 2022, through January 11, 2023 Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection. These vehicles may have been built with a passenger-side instrument panel (IP) cover with either an injection molded substrate that was manufactured with contaminated resin or with a skin extruded with contaminated colorant material. Non-conforming instrument panel cover components may alter the intended passenger airbag cushion opening and inflation characteristics. In the event of a crash necessitating deployment
of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. New! SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the passenger instrument panel cover. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Note: Passenger instrument panel cover parts are available for both Limited and Platinum series trim packages. Refer to Attachment IV for Affected Vehicles – VIN List for Limited trim level vehicles.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 20, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether the customer has received a letter or not.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information Attachment IV: Affected Vehicles – VIN List Owner Notification Letters
Recall Reimbursement Plan QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01 – Supplement #1 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement ATTACHMENT I
Page 1 of 3 OASIS ACTIVATION
OASIS was activated on February 16, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com by February 16, 2023. Owner names and addresses will be available by April 12, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealership for an appointment to have their vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall. © Copyright 2023 Ford Motor Company OWNER REFUNDS NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01 – Supplement #1 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement ATTACHMENT I
Page 2 of 3 • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the passenger airbag cover replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01 – Supplement #1 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement ATTACHMENT I
Page 3 of 3 CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 23C01 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23C01 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01 – Supplement #1 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement ATTACHMENT II
Page 1 of 2 LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the passenger instrument panel cover MT23C01B Up to 3.0 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for the passenger instrument panel cover, submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642. Part Number ML3Z-15044F58-GB ML3Z-15044F58-ED ML3Z-15044F58-EC W715190-S300 Description Passenger Instrument Panel Cover – F-150 Limited
Passenger Instrument Panel Cover Black Onyx w/Ash – F-150 Platinum
Passenger Instrument Panel Cover Black Onyx w/Carmelo – F-150 Platinum
Retaining Pin (2 req./pkg. of 4) Order Quantity
1 1 1 1 Claim Quantity
1 1 1 2 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01 – Supplement #1 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement ATTACHMENT II
Page 2 of 2 REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 13
COMPLIANCE RECALL 23C01-S1 CERTAIN 2023 MODEL YEAR F-150 VEHICLES — PASSENGER SIDE INSTRUMENT PANEL COVER REPLACEMENT SERVICE PROCEDURE NOTE: For this procedure only it is not necessary to remove the instrument panel. NOTE: Retaining clip/bolt quantities may vary from what is shown throughout this procedure. 1. Depower the Supplemental Restraint System (SRS). Please follow the Workshop Manual (WSM) procedures in Section 501-20B. 2. Remove the A-pillar trim panels. Please follow the WSM procedures in Section 501-05. 3. Release the clips and remove the Right Hand (RH) instrument panel trim panel. See Figure 1. x8 FIGURE 1 22487A CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 2 OF 13
COMPLIANCE RECALL 23C01-S1 4. Release the clips and remove the defrost grille trim panel. See Figure 2. x16 22487B FIGURE 2
5. Release the clips and remove the trim panel. See Figure 3. x8 FIGURE 3 22487C CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 3 OF 13
COMPLIANCE RECALL 23C01-S1 6. Release the clips, disconnect the electrical connector and remove the center finish trim. See Figure 4. x18 FIGURE 4
7. Release the clips and remove the floor console lower RH trim panel. See Figure 5. 22487D x8 FIGURE 5 22487E CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 4 OF 13
COMPLIANCE RECALL 23C01-S1 8. Release the clips and remove the floor console upper RH trim panel. See Figure 6. x5 22487F FIGURE 6
9. Remove the bolt, release the clips and remove the floor console lower Left Hand (LH) trim panel.
See Figure 7. • Torque 22 lb.in (2.5 Nm). x8 FIGURE 7 22487G CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 5 OF 13
COMPLIANCE RECALL 23C01-S1 10. Release the clips and remove the floor console upper LH trim panel. See Figure 8. x4 22487H FIGURE 8
11. Remove the bolts, disconnect the electrical connectors and remove the Front Controls Interface Module (FCIM). See Figure 9. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x4 x7 FIGURE 9 22487J CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 6 OF 13
COMPLIANCE RECALL 23C01-S1 12. Release the clips and remove the speaker grille. See Figure 10 x8 22487K FIGURE 10
NOTE: If equipped remove the rubber pad. See Figure 11. FIGURE 11 22487L CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 7 OF 13
COMPLIANCE RECALL 23C01-S1 13. Remove the bolts, disconnect the electrical connector and remove and the upper instrument panel storage tray. See Figure 12. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x2 x10 14. Remove the bolts. See Figure 13. • Torque 42.48 lb.in (4.8 Nm). FIGURE 12 22487M x2 FIGURE 13 22487N CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 8 OF 13
COMPLIANCE RECALL 23C01-S1 15. Release the retainers, remove and discard the push pin and remove the LH register bezel.
See Figure 14. NOTE: The push pin must be replaced each time the bezel is removed. NOTE: Instrument panel removed for clarity. x4 FIGURE 14 22487P 16. Remove the bolts, separate the gap hider from the upper steering column shroud, release the 7 clips
and remove the IPC bezel. See Figure 15. • Torque 36 lb.in (4.1 Nm). NOTE: Instrument panel removed for clarity. x7 x3 FIGURE 15 22487Q CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 9 OF 13
COMPLIANCE RECALL 23C01-S1 17. Remove the bolts, disconnect the electrical connectors and remove the display unit. See Figure 16. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x5 x6 22487R FIGURE 16
18. Release the retainers and remove and discard the push pin. Remove the RH register bezel.
See Figure 17. NOTE: The push pin must be replaced each time the bezel is removed. NOTE: Instrument panel removed for clarity. x2 FIGURE 17 22487S CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 10 OF 13
COMPLIANCE RECALL 23C01-S1 19. Remove the bolt and the RH register. See Figure 18. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. 22487T FIGURE 18
20. Remove the bolts and remove the upper storage compartment. See Figure 19. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x5 FIGURE 19 22487U CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 11 OF 13
COMPLIANCE RECALL 23C01-S1 21. Remove the screws through the upper stowage bin opening. See Figure 20. • Torque 11.5 lb.in (1.3 Nm). x3 22. Remove the bolts. See Figure 21. • Torque 93 lb.in (10.5 Nm). FIGURE 20 22487V x2 FIGURE 21 22487W CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 12 OF 13
COMPLIANCE RECALL 23C01-S1 23. Disconnect the passenger airbag electrical connector. See Figure 22. 22487X FIGURE 22
24. Remove the RH instrument panel upper section bolts. See Figure 23. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x6 FIGURE 23 22487Y CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 13 OF 13
COMPLIANCE RECALL 23C01-S1 25. Remove the RH instrument panel upper section by lifting upwards to release the clips. See Figure 24. NOTE: Instrument panel removed for clarity. FIGURE 24 22487Z 26. Transfer the passenger airbag to the new passenger side instrument panel upper section. Please follow the WSM procedures in Section 501-20B. 27. Install the new passenger side instrument panel upper section, by reversing the removal procedure,starting at Step 25. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C01
Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement
ATTACHMENT IV
Page 1 of 1 AFFECTED VEHICLES
Parts are available for the VINs in the table below. These vehicles will require repairs before delivery to customers. VIN # 1FTFW1EDXPFA36070
1FTFW1ED3PFA37027
1FTFW1ED7PFA36611
1FTFW1ED6PFA35398
1FTFW1ED1PFA32926
1FTFW1ED8PFA32082
1FTFW1ED6PFA31822
1FTFW1ED7PFA43140
1FTFW1ED3PFA41689
1FTFW1ED1PFA42923
1FTFW1ED9PFA41566 © Copyright 2023 Ford Motor Company Ford Motor Company
Recall Reimbursement Plan for 23C01 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23C01, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before April 21, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan
(As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance under Part
573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner by 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. By Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company
P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Version 04-23-19
Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications under Part 573.6 by reference. Information specific to an
individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-072
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 02, 2023 NHTSA Recall No. : 23V-072 Manufacturer Recall No. : 23C01 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 321 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 FORD F-150
Vehicle Type : LIGHT VEHICLES Body Style :
Power Train : NR
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing passenger Instrument Panel (IP) topper production to the vehicle in which the passenger IP topper is installed.
Affected vehicles are equipped with suspect passenger IP toppers.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 29, 2022 – JAN 04, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
Non-conforming instrument panel topper components may alter the intended passenger airbag cushion opening and inflation characteristics. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury.
Description of the Cause : Non-conforming instrument panel toppers were built with either an injection molded substrate that was manufactured with contaminated resin or with a
skin cover extruded with contaminated colorant material. Part 573 Safety Recall Report 23V-072 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Top Cover
Component Description : RH IP Topper Black Onyx Carmelo Component Part Number : ML3B-15042N54-EK319W Component Name 2 : Top Cover
Component Description : RH IP Topper Black Onyx Ash Component Part Number : ML3B-15042N54-EK33N5 Component Name 3 : Top Cover
Component Description : RH IP Topper Admiral Blue Leather Component Part Number : ML3B-15042N54-GJ31D7 Supplier Identification : Component Manufacturer
Name : Faurecia Interior Systems (Forvia) Address : 2800 High Meadow Circle
Auburn HIlls Michigan 48326
Country : United States Chronology :
Chronology is provided as an attachment. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-072
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the right hand instrument panel topper replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be April 21, 2023.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : A new Black Onyx Carmelo Leather (ML3B-15042N54-EK319W), Black Onyx Ash Leather (ML3B-15042N54-EK33N5) or Admiral Blue Leather (ML3B-15042N54-GJ31D7) passenger-side instrument panel topper from a conforming material lot will be installed to replace the recalled component.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 15, 2023. Mailing
of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 15, 2023 – FEB 15, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-072
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 10, 2023 NHTSA Recall No. : 23V-072 Manufacturer Recall No. : 23C01 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,352 Estimated percentage with defect : 20 %
Vehicle Information :
Vehicle 1 : 2023-2023 FORD F-150
Vehicle Type : LIGHT VEHICLES Body Style :
Power Train : NR
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing passenger Instrument Panel (IP) topper production to the vehicle in which the passenger IP topper is installed.
Affected vehicles are equipped with suspect passenger IP toppers.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 29, 2022 – JAN 11, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
Non-conforming instrument panel topper components may alter the intended passenger airbag cushion opening and inflation characteristics. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury.
Description of the Cause : Non-conforming instrument panel toppers were built with either an injection molded substrate that was manufactured with contaminated resin or with a
skin cover extruded with contaminated colorant material. Part 573 Safety Recall Report 23V-072 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Top Cover
Component Description : RH IP Topper Black Onyx Carmelo Component Part Number : ML3B-15042N54-EK319W Component Name 2 : Top Cover
Component Description : RH IP Topper Black Onyx Ash Component Part Number : ML3B-15042N54-EK33N5 Component Name 3 : Top Cover
Component Description : RH IP Topper Admiral Blue Leather Component Part Number : ML3B-15042N54-GJ31D7 Supplier Identification : Component Manufacturer
Name : Faurecia Interior Systems (Forvia) Address : 2800 High Meadow Circle
Auburn HIlls Michigan 48326
Country : United States Chronology :
Chronology is provided as an attachment. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-072
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the right hand instrument panel topper replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be April 21, 2023.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : A new Black Onyx Carmelo Leather (ML3B-15042N54-EK319W), Black Onyx Ash Leather (ML3B-15042N54-EK33N5) or Admiral Blue Leather (ML3B-15042N54-GJ31D7) passenger-side instrument panel topper from a conforming material lot will be installed to replace the recalled component.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 15, 2023. Mailing
of owner notification letters is expected to begin February 27, 2023 and is expected to be completed by March 3, 2023.
Planned Dealer Notification Date : FEB 15, 2023 – FEB 15, 2023
Planned Owner Notification Date : FEB 27, 2023 – MAR 03, 2023
* NR – Not Reported
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