22S74 Driveshaft Replacement – 2017-2018 Ford F-Super Duty F-250, F-350, & F-450 4×4 Vehicles

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Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 30, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Super Duty 2017 Kentucky Truck October 21, 2015 through November 17, 2017 Super Duty 2018 Kentucky Truck May 2, 2017 through January 30, 2018 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the radial damper (IRD) internal to the driveshaft may move out of design position over time. This may cause driveshaft imbalance and produce noise, vibration, or harshness (NVH) symptoms. If unaddressed, the driveshaft may fracture. A fractured driveshaft may result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied and may result in secondary damage to surrounding components. A fractured driveshaft increases the risk of injury or crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers 1st Quarter 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. Ó Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-880 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : NOV 29, 2022 NHTSA Recall No. : 22V-880 Manufacturer Recall No. : 22S74 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 18,808 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2017-2018 Ford F-Super Duty (F250, F350, F450) Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 10/21/2015 and was taken out of production on 1/30/2018. Affected vehicles are equipped with suspect driveshafts that contain a dumbbell shaped Internal Radial Damper (IRD). The affected vehicles have a 176” wheelbase, are 4×4, and equipped with a 4.1 or 4.3 rear axle ratio. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. -399 F-250 vehicles are affected -14,089 F-350 vehicles are affected -4,320 F-450 vehicles are affected Production Dates : OCT 21, 2015 – JAN 30, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : A radial damper (IRD) internal to the driveshaft may move out of design intent position over time, resulting in a driveshaft imbalance. This would result in noise, vibration, or harshness (NVH) symptoms. If unaddressed, driveshaft fracture could occur. FMVSS 1 : NR Part 573 Safety Recall Report 22V-880 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : A fractured driveshaft may result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and may result in secondary damage to surrounding components. A fractured driveshaft increases the risk of injury or crash. Description of the Cause : Rubber over-mold rings on the radial damper can deform under higher driveshaft rotational speed, allowing the radial damper to move out of design intent position. Identification of Any Warning that can Occur : A displaced internal radial damper would be expected to result in noise, vibration, or harshness (NVH) symptoms observable to a driver. Involved Components : Component Name 1 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Double Rear Wheels Component Part Number : HC34-4K145-KGB Component Name 2 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Double Rear Wheels Component Part Number : HC34-4K145-KJB Component Name 3 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Double Rear Wheels Component Part Number : HC34-4K145-KHB Component Name 4 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Single Rear Wheels Component Part Number : HC34-4K145-KAC Part 573 Safety Recall Report 22V-880 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Single Rear Wheels Component Part Number : HC34-4K145-KMB Component Name 6 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Double Rear Wheels Component Part Number : HC34-4K145-KGC Component Name 7 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Single Rear Wheels Component Part Number : HC34-4K145-KMC Component Name 8 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Single Rear Wheels Component Part Number : HC34-4K145-KAC Component Name 9 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Single Rear Wheels Component Part Number : HC34-4K145-KAD Component Name 10 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Single Rear Wheels Component Part Number : HC34-4K145-KMD Part 573 Safety Recall Report 22V-880 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 11 : Shaft Assy – Drive Component Description : Drive Shaft, 2 Piece Driveshaft, 175.5 / 4457.7MM Wheelbase, With Double Rear Wheels Component Part Number : HC34-4K145-KGD Supplier Identification : Component Manufacturer Name : Dana Incorporated Address : 3939 Technology Drive Maumee Ohio 43537 Country : United States Chronology : Chronology is provided as an attachment Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the driveshaft replaced with an updated driveshaft. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 27, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The recalled driveshaft assemblies (HC34-4K145-KGB, HC34-4K145-KJB, HC34-4K145-KHB, HC34-4K145-KAC, HC34-4K145-KMB, HC34-4K145- KGC, HC34-4K145-KMC, HC34-4K145-KAC, HC34-4K145-KAD, HC34-4K145-KMD, HC34-4K145-KGD) contained an IRD that could deform under higher driveshaft rotational speed. The remedy driveshaft assemblies were produced with a redesigned IRD that has improved retention under higher driveshaft rotational speed. Part 573 Safety Recall Report 22V-880 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : The redesigned driveshafts were phased into Ford production between September 2017 and January 2018. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on November 30, 2022. Mailing of owner notification letters is expected to begin January 9, 2023 and is expected to be completed by January 13, 2023. Planned Dealer Notification Date : NOV 30, 2022 – NOV 30, 2022 Planned Owner Notification Date : JAN 09, 2023 – JAN 13, 2023 * NR – Not Reported

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December 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S74 / NHTSA Recall 22V880 2017 F-450 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the radial damper (IRD) internal to the driveshaft may move out of design position over time. This may cause driveshaft imbalance and produce noise, vibration, or harshness (NVH) symptoms. If unaddressed, the driveshaft may fracture. What is the risk? A fractured driveshaft may result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied and may result in secondary damage to surrounding components. A fractured driveshaft increases the risk of injury or crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available late 1st Qtr. 2023. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V880. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 01351 22S74 NP/DTB122S741 􀀁􀀁 􀀁 1 of 2 A/1/000001/1 􀀭􀀉􀀉􀀃􀀉􀀅􀀋􀀂􀀋􀀄􀀋􀀆􀀆􀀭 771739092944 A/1/000001/1 􀀱􀀱􀀮􀀯􀀮􀀱􀀱􀀯􀀯􀀮􀀰􀀮􀀮􀀰􀀯􀀮􀀯􀀮􀀯􀀰􀀯􀀰􀀮􀀯􀀱􀀰􀀰􀀱􀀮􀀮􀀱􀀰􀀰􀀯􀀮􀀱􀀱􀀰􀀯􀀱􀀯􀀯􀀰􀀱􀀱􀀯􀀱􀀱􀀱􀀰􀀰􀀯􀀰􀀯􀀱􀀱􀀮􀀱􀀮􀀮􀀮􀀮􀀮􀀮􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 01351 22S74 NP/DTB122S741 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña 22S74 / Campaña 22V880 de la NHTSA 2017 F-450 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, el amortiguador radial (IRD) interno de la flecha de mando, con el tiempo, podría salir de la posición del diseño. Esto podría generar un desequilibrio de la flecha de mando y producir síntomas de ruido, vibración o asperezas (NVH). Si se deja desatendida, la flecha de mando se podría fracturar. ¿Qué riesgo existe? Una flecha de mando fracturada podría generar una pérdida de potencia motriz al conducir, movimiento no intencionado del vehículo mientras este está en estacionamiento, si el freno de estacionamiento no está aplicado y se podría producir daño secundario a los componentes alrededor. Una flecha de mando fracturada aumenta el riesgo de sufrir lesiones o de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del 1er trimestre de 2023. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V880 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Diciembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀉􀀅􀀋􀀂􀀋􀀄􀀋􀀆􀀆􀀭 771739092944 A/2/000001/1 􀀱􀀱􀀮􀀯􀀮􀀱􀀱􀀯􀀯􀀮􀀰􀀮􀀮􀀰􀀯􀀮􀀯􀀮􀀯􀀰􀀯􀀰􀀮􀀯􀀱􀀰􀀰􀀱􀀮􀀮􀀱􀀰􀀰􀀯􀀮􀀱􀀱􀀰􀀯􀀱􀀯􀀯􀀰􀀱􀀱􀀯􀀱􀀱􀀱􀀰􀀰􀀯􀀰􀀯􀀱􀀱􀀮􀀱􀀮􀀮􀀮􀀮􀀮􀀮􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789

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July 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S74 / NHTSA Recall 22V880 2017 F-450 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the Internal Radial Damper (IRD) may move out of design position over time. This may cause driveshaft imbalance and produce noise, vibration, or harshness (NVH) symptoms. If unaddressed, the driveshaft may fracture. What is the risk? A fractured driveshaft may result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied and may result in secondary damage to surrounding components. A fractured driveshaft increases the risk of injury or crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the driveshaft part number, and if your vehicle does not pass, replace the driveshaft free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22S74. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2023 Ford Motor Company 03651 22S74 PA/DTB122S741 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀂􀀄􀀃􀀋􀀊􀀋􀀋􀀇􀀇􀀭 771021989955 A/1/000001/1 􀀯􀀱􀀮􀀮􀀯􀀯􀀱􀀮􀀰􀀰􀀰􀀰􀀰􀀱􀀱􀀮􀀱􀀮􀀱􀀱􀀱􀀮􀀯􀀮􀀱􀀱􀀰􀀱􀀮􀀱􀀱􀀮􀀮􀀱􀀯􀀱􀀰􀀱􀀱􀀱􀀯􀀰􀀮􀀱􀀮􀀯􀀰􀀰􀀯􀀰􀀰􀀮􀀮􀀱􀀮􀀰􀀮􀀯􀀯􀀯􀀮􀀮􀀯􀀰􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to driveshaft replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V880. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 03651 22S74 PA/DTB122S741 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S74 / Campaña 22V880 de la NHTSA 2017 F-450 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, el amortiguador radial interno (IRD), con el tiempo, podría salir de la posición del diseño. Esto podría generar un desequilibrio de la flecha de mando y producir síntomas de ruido, vibración o asperezas (NVH). Si se deja desatendida, la flecha de mando se podría fracturar. ¿Qué riesgo existe? Una flecha de mando fracturada podría generar una pérdida de potencia motriz al conducir, movimiento no intencionado del vehículo mientras este está en estacionamiento, si el freno de estacionamiento no está aplicado, además, se podría producir daño secundario a los componentes alrededor. Una flecha de mando fracturada aumenta el riesgo de sufrir lesiones o de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a inspeccionar el número de pieza de la flecha de mando y, si su vehículo no aprueba, a reemplazar la flecha de mando sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar repuestos. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S74. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 03651 22S74 PA/DTB122S741 Julio de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2023 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀂􀀄􀀃􀀋􀀊􀀋􀀋􀀇􀀇􀀭 771021989955 A/3/000001/1 􀀯􀀱􀀮􀀮􀀯􀀯􀀱􀀮􀀰􀀰􀀰􀀰􀀰􀀱􀀱􀀮􀀱􀀮􀀱􀀱􀀱􀀮􀀯􀀮􀀱􀀱􀀰􀀱􀀮􀀱􀀱􀀮􀀮􀀱􀀯􀀱􀀰􀀱􀀱􀀱􀀯􀀰􀀮􀀱􀀮􀀯􀀰􀀰􀀯􀀰􀀰􀀮􀀮􀀱􀀮􀀰􀀮􀀯􀀯􀀯􀀮􀀮􀀯􀀰􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (apertura y cierre de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo de la flecha de mando. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V880 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 03651 22S74 PA/DTB122S741 © Copyright 2023 Ford, División de Servicio al Cliente

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 17, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Super Duty 2017 Kentucky Truck October 21, 2015 through November 17, 2017 Super Duty 2018 Kentucky Truck May 2, 2017 through January 30, 2018 US population of affected vehicles is 18,802. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the Internal Radial Damper (IRD) may move out of design position over time. This may cause driveshaft imbalance and produce noise, vibration, or harshness (NVH) symptoms. If unaddressed, the driveshaft may fracture. A fractured driveshaft may result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied and may result in secondary damage to surrounding components. A fractured driveshaft increases the risk of injury or crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the driveshaft part number on the vehicle, and if necessary, replace the driveshaft per the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of July 31, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Repair Assessment Owner Notification Letters Recall Reimbursement Plan Ó Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement MOBILE SERVICE REPAIR ASSESSMENT LEVEL All repairs in this program have the following assessment level. – Not Mobile Service Capable OASIS ACTIVATION OASIS will be activated on July 17, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on July 17, 2023. Owner names and addresses were available by August 18, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement OWNER REFUNDS (continued) • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with driveshaft replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. PICK-UP AND DELIVERY- Participating Dealers Dealers participating in the Remote Experience Program: • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S74) is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S74 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement • Pickup & Delivery: o Dealers participating in the Remote Experience Program –  Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. • Provision for Misc. Expense: Provision for Misc. Expense: Loctite 243 as needed. o Program Code: 22S74 o Misc. Expense: OTHER o Amount: Actual cost up to $5.00 Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Inspect part number, pass – replacement not necessary 22S74A 0.3 Hours Inspect part number, does not pass – replace driveshaft 22S74B 0.9 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: To place an order for a driveshaft submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642. Part Number Description Order Quantity Claim Quantity *-4R602-* Driveshaft (part number varies by vehicle – use Ford ECat to identify the specific part number by VIN) Only if does not pass 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Obtain the parts below locally: Part Number Description Quantity Needed Obtain Locally LOCTITE 243 Blue Medium Strength Threadlocker or equivalent – Specification WSK-M2G349-A7 As Required Claim as Misc. Other Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information. • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 SAFETY RECALL 22S74 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 CERTAIN 2017-2018 MODEL YEAR F-SUPER DUTY VEHICLES — EQUIPPED WITH 6.2L AND 6.7L ENGINES, 4X4, 176” WHEELBASE, 4.1/4.3 AXLE RATIO AND A TWO-PIECE STEEL DRIVESHAFT INSPECTION PROCEDURE 1. On the rear driveshaft locate the part sticker. See Figure 1. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22374D ATTACHMENT III PAGE 2 OF 4 SAFETY RECALL 22S74 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 2. Does the part number on the rear driveshaft match any of the part numbers below? See Figure 2. • YES – Passes inspection. The rear driveshaft DOES NOT need to be replaced. Recall is complete. • NO – Does not pass inspection. Replace the rear driveshaft. Proceed to step 3. NOTE: For this procedure only it is NOT NECESSARY to replace the driveshaft flange to pinion flange, center bearing or driveshaft flange to transmission flange bolts. NOTE: A new driveshaft is required, if the driveshaft is dropped. NOTE: The maximum articulation of any U-joint is 15 degrees. If any U-joint of the driveshaft is articulated further then the maximum allowable degrees damage may occur. NOTE: Driveshafts should be supported so that each section of the driveshaft is parallel. NOTE: Driveshafts should be supported to ensure center slip mechanism doesn’t pull out of slip boot or over articulate the joint. NOTE: If a bearing cup becomes detached from an open joint that falls to the ground, it must be discarded and replaced with a new cup assembly. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 22374B FIGURE 2 ATTACHMENT III PAGE 3 OF 4 SAFETY RECALL 22S74 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 DRIVESHAFT REPLACEMENT 3. Remove the rear driveshaft. Follow WSM procedures in Section 205-01. NOTE: DO NOT discard the U-joint strap bolts and straps. NOTE: DO NOT discard the driveshaft flange to pinion flange, center bearing or driveshaft flange to transmission flange bolts. 4. Using an air blow gun, remove any debris from threaded holes in axle flange. See Figure 3. NOTE: Make sure that the mating faces are clean and free of foreign material. FIGURE 3 SEATBELT PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22374C METAL ANCHOR EYELET ATTACHMENT III PAGE 4 OF 4 SAFETY RECALL 22S74 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 FIGURE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22374A 5. Inspect the original driveshaft flange to pinion flange, center bearing and driveshaft flange to transmission flange bolts for rust in the threads and replace if rusted or damaged. Clean threads of the original driveshaft flange to pinion flange, center bearing and driveshaft flange to transmission flange bolts with a wire brush and coat the threads with LOCTITE 243 Blue Medium Strength Threadlocker or equivalent. See Figure 4. 6. Install the new rear driveshaft. Follow WSM procedures in Section 205-01. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Attachment IV Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement Mobile Service Repair Assessment The following assessment will be used to indicate how mobile friendly a program is. Dealer Bulletin This system may be broken down by labor operations or models. If the program has an inspection followed by a potential repair, then the assessment level will be broken down into an inspection assessment level and a repair assessment level to show the mobile friendliness of the repair on the vehicle. If the program has multiple repair options (determined by model, model year or options) then the assessment level will also be determined by the options to show the mobile friendliness of the repair on the vehicle. Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not Mobile Service Capable Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service • Interior repair procedures that do not require seat, dash, or headliner removal • Under hood repairs that do not require large component removal • Exterior repairs that do not require large component/panel removal • Repairs may require standard hand tools (Access to a Technician starter kit or similar) Attachment IV Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S74 Certain 2017-2018 Model Year Super Duty Vehicles Equipped with 6.2L and 6.7L Engines, 4X4, 176” Wheelbase, 4.1/4.3 Axle Ratio and a Two-Piece Steel Driveshaft Driveshaft Replacement – Enhanced Mobile Service • Anytime a procedure requires work under the vehicle to have a two-person process • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up – VCU • Pre Delivery Inspection – PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock maybe required. – Advanced Mobile Service • Fluid Exchange/Oil Change • Light Repairs • Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not Mobile Service Repair Capable • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater then 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S74 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 22S74, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before August 18, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance according to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address. • Vehicle make, model, and model year. • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code). • Identification of the recall number (either the Ford recall number or the NHTSA recall number). • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained. • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications according to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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