NHTSA ID Number: 10210804
Manufacturer Communication Number: SSM 50715
Summary
Some 2021-2022 Mustang
Mach-E/F150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a loss of Bluetooth pairing after a key cycle after accessory protocol interface module (APIM) replacement and programming or a software update. This may be due to APIM software. To correct the concern: 1. Perform master reset via settings > general settings > reset > master reset. 2. Make sure customer device is up to date. 3. Reboot customer device. For claiming, use causal part -14G670- and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
APPLICABLE VEHICLES
2021 – 2022 CAR: DQ CD539N EDGE
2021 – 2022 TRUCK: FD P702N F150
2021 – 2022 CAR: D9 U540N MKX
2021 – 2022 CAR: GW CX727N C-EV
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2021-2022 |
| FORD | F-150 | 2021-2022 |
| FORD | MUSTANG MACH E | 2021-2022 |
| LINCOLN | MKX | 2021 |
| LINCOLN | NAUTILUS | 2021-2022 |
1 Associated Document
Manufacturer Communications
SSM 50715 – 2021-2022 Mustang Mach-E/F-150/Edge/Nautilus – SYNC Gen 4 – Loss Of Bluetooth Pairing After A Key Cycle
MC-10210804-0001.pdf 117.505KB
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Last update on 2026-05-24 / Affiliate links / Images from Amazon Product Advertising API
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