September 14, 2022 NHTSA CAMPAIGN NUMBER: 22V685000
An improperly tightened fuel line connection may result in a fuel leak, increasing the risk of fire.
NHTSA Campaign Number: 22V685
Manufacturer Ford
Motor Company
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 69
Summary
Ford Motor Company (Ford) is recalling certain 2022 Explorer and Ranger vehicles equipped with 2.3L engines. The fuel line may be loose due to improper tightening of the fuel line connection.
Remedy
Ford will inspect and replace the fuel line assembly, if needed, free of charge. Owner notification letters were mailed September 29, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S60.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
September 15, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S60
Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine
High-Pressure Fuel Tube Torque Inspection
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2022 | Chicago | July 22, 2022 through August 25, 2022 |
| Ranger | Michigan | August 23, 2022 through August 26, 2022 |
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the high-pressure fuel tube connection to the high-pressure fuel pump and fuel rail may not be tightened to specification. Low torque on the high-pressure fuel tube connections may result in a fuel leak. Customers may also smell fuel, or the vehicle may not start. Additionally, the service engine soon warning indicator may illuminate in the instrument cluster. A fuel leak in the presence of an ignition source could increase the risk of fire.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the high-pressure fuel tube connections and associated fasteners for proper torque. If rotation is detected during the inspection, component(s) will either need to retorqued or replaced per the technical instructions.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 3, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with high-pressure fuel tube and/or high-pressure fuel pump bolts replacement repairs.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 days for a rental vehicle if the inspection determines part replacement is required. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PARTS REQUIREMENTS / ORDERING INFORMATION
To place an order for a High-Pressure Fuel Tube, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Part Number | Description | Order Quantity | Claim Quantity |
| K2GZ-9J323-B | High-Pressure Fuel Tube
(Can Only Claim With 22S60F) | 1
(If Required) | 1
(If Required) |
| Part Number | Description | Order Quantity | Claim Quantity |
| LB5Z-9E464-C | EGR Inlet Tube Assembly Gasket | 1 | 1 |
| W720040-S442 | High-Pressure Fuel Pump Bolts
– 2 required, package of 4 (Can Only Claim With 22S60G) | 1
(If Required) | 2
(If Required) |
XG-3-A
Ford Genuine Ford Fluid XG-3-A Silicone Brake Caliper Grease and Dielectric Compound - 3 oz.
| Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound (Explorer Only)* | Claim as MISC. OTHER | |
* The listed chemical can be used on multiple vehicles.
CERTAIN 2022 MODEL YEAR EXPLORER AND RANGER VEHICLES EQUIPPED WITH A 2.3L ENGINE – HIGH-PRESSURE FUEL TUBE TORQUE INSPECTION
SERVICE PROCEDURE
1. With the vehicle in neutral, position it on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
2. Access the High-Pressure Fuel Tube Flare Nuts. Please follow the WSM procedures in Section 303-04A – 2.3L EcoBoost.
NOTE: To access the tube-end at the fuel rail you must remove the intake manifold.
NOTE: The High-Pressure Fuel Pump should NOT be separated from the engine.
3. Using a torque wrench with a 17 mm crow’s-foot adapter, set to 102 lb. in (12 Nm), check the torque of the flare nuts on the high-pressure fuel tube. See Figure 1.
– Do the flare nut(s) move when applying torque?
Yes – Install a new High-Pressure Fuel Tube. Please follow the WSM procedures in Section 303-04A. Proceed to Step 5.
No – Proceed to Step 4.
4. Using a torque wrench set to 53 lb. in (6 Nm), check the torque of the high-pressure fuel tube bracket bolt and stud bolt. See Figure 2.
– Does the high-pressure fuel tube bracket bolt and/or stud bolt fail the torque inspection check?
Yes – Torque to specifications 97 lb. in (11 Nm). Proceed to Step 5.
No – Proceed to Step 5.
5. Using a torque wrench set to 53 lb. in (6 Nm), check the torque of the high-pressure fuel pump bolts.
See Figure 3.
– Do the high-pressure fuel pump bolt(s) fail the torque inspection check?
Yes – Install new fuel pump bolts. Alternately tighten each bolt 1/2 of a revolution until seated, then tighten in the following 2 stages. Torque:
Stage 1:
Ranger -Tighten to 115 lb. in (13 Nm).
Explorer – Tighten to 44 lb. in (5 Nm)
Stage 2:
Ranger – Tighten an additional 45°.
Explorer – Tighten an additional 55°.
Proceed to Step 6.
No – Proceed to Step 6.
6. Using a torque wrench set to 53 lb. in (6 Nm), check the valve cover fasteners torque in the identified inspection locations. See Figure 4.
– Do the fasteners fail the torque inspection check?
Yes – Torque all the valve cover fasteners to specifications 97 lb. in (11 Nm) in the sequence shown. See Figure 5. Re-assemble the vehicle. This completes the recall.
No – Re-assemble the vehicle. Recall is complete.
Chronology :
On August 30, 2022, an issue pertaining to an Explorer and Ranger fuel line assembly was brought to Ford’s Critical Concern Review Group for review.
On August 26, 2022, Michigan Assembly Plant (MAP) found two 2.3L engines with a loose fuel line assembly connection to the fuel pump causing a fuel leak after assembly into a vehicle. These leaks were identified at the initial startup of vehicle in pre-rolls at the Michigan Assembly Plant.
These two engines were improperly repaired during a quality inspection at Cleveland Engine Plant (CEP).
Suspect engines from that quality inspection were shipped to both MAP and Chicago Assembly Plant (CAP). The vehicle assembly plants issued an In Transit Stop Ship to contain suspect vehicles, however some were already delivered to dealers.
On September 7, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
2 Affected Products
Vehicles
8 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection
RCMN-22V685-0057.pdf 2197.835KB
Defect Notice 573 Report
RCLRPT-22V685-4460.PDF 244.356KB
Recall Acknowledgement
RCAK-22V685-2415.pdf 697.509KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V685-1012.pdf 56.405KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V685-2740.PDF 211.118KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V685-5296.PDF 211.214KB
ISSUED Renotification Notice
RCRN-22V685-2946.pdf 556.561KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V685-5084.PDF 211.301KB
Latest Recalls Documents
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March, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Ranger has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S60 – 2.3L High Pressure Fuel Line Suspect Torque What is the issue? Service Engine Soon On your vehicle, the high-pressure fuel tube connection to the high-pressure fuel pump and fuel rail may not be tightened to specification. If the connections are not tightened to specification, it may result in a fuel leak, fuel odor, or the vehicle may not start. Additionally, a fuel leak caused by low torque on the high-pressure fuel tube connections may illuminate the Service Engine Soon warning indicator (shown on the left) in the instrument cluster. A fuel leak in the presence of an ignition source increases the risk of fire. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Ranger las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S60 – Par de apriete sospechoso de la tubería de combustible de alta presión de 2.3L ¿Cuál es el problema? Servicio al motor a la brevedad La conexión del tubo de combustible de alta presión a la bomba de combustible de alta presión y el riel de combustible de su vehículo podría no estar apretado según la especificación. Si las conexiones no están apretadas según la especificación, se podría generar una fuga de combustible, olor a combustible o el vehículo podría no arrancar. Adicionalmente, una fuga de combustible ocasionada por un par de torsión bajo en las conexiones del tubo de combustible de alta presión podría encender el indicador de alerta de servicio al motor a la brevedad (mostrado a la izquierda) en el tablero de instrumentos. Una fuga de combustible en presencia de una fuente de encendido aumenta el riesgo de incendio. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000217 / 433 / 217 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0775462 A / 000000000000217 / 217 ² ²
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September 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S60 / NHTSA Recall 22V685 2022 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the high-pressure fuel tube connection to the high-pressure fuel pump and fuel rail may not be tightened to specification. What is the risk? Service Engine Soon If the connections are not tightened to specification, it may result in a fuel leak, fuel odor, or the vehicle may not start. Additionally, a fuel leak caused by low torque on the high-pressure fuel tube connections may illuminate the Service Engine Soon warning indicator (shown on the left) in the instrument cluster. A fuel leak in the presence of an ignition source increases the risk of fire. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect the high-pressure fuel tube connections and associated fasteners for proper torque. If the inspection reveals that any component is not torqued properly, your dealer will retorque the affected fastener(s) to specification or replace the affected component(s) free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22S60. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Ford Motor Company 06029 22S60 NI/DTB122S601 1 of 4 A/1/000001/1 771679105078 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? If your dealer determines that the high-pressure fuel tube and/or high-pressure fuel pump bolts replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to high-pressure fuel tube and/or high-pressure fuel pump bolts replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V685. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 06029 22S60 NI/DTB122S601 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S60 / Campaña 22V685 de la NHTSA 2022 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La conexión del tubo de combustible de alta presión a la bomba de combustible de alta presión y el riel de combustible de su vehículo podría no estar apretado según la especificación. ¿Qué riesgo existe? Servicio al motor a la brevedad Si las conexiones no están apretadas según la especificación, se podría generar una fuga de combustible, olor a combustible o el vehículo podría no arrancar. Adicionalmente, una fuga de combustible ocasionada por un par de torsión bajo en las conexiones del tubo de combustible de alta presión podría encender el indicador de alerta de servicio al motor a la brevedad (mostrado a la izquierda) en el tablero de instrumentos. Una fuga de combustible en presencia de una fuente de encendido aumenta el riesgo de incendio. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar las conexiones de tubo de combustible de alta presión y las sujeciones asociadas para comprobar que el par de torsión sea el adecuado. Si la inspección revela que algún componente no tiene el par de torsión adecuado, el distribuidor volverá a apretar el o los sujetadores afectados según la especificación o reemplazará el o los componentes afectados sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, su vehículo requerirá una inspección para determinar si es necesario pedir piezas. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22S60. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 06029 22S60 NI/DTB122S601 Septiembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771679105078 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario reemplazar el tubo de combustible de alta presión y/o los tornillos de la bomba de combustible de alta presión y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del tubo de combustible de alta presión y/o los tornillos de la bomba de combustible de alta presión. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V685 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 06029 22S60 NI/DTB122S601 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 15, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2022 Chicago July 22, 2022 through August 25, 2022 Ranger Michigan August 23, 2022 through August 26, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the high-pressure fuel tube connection to the high-pressure fuel pump and fuel rail may not be tightened to specification. Low torque on the high-pressure fuel tube connections may result in a fuel leak. Customers may also smell fuel, or the vehicle may not start. Additionally, the service engine soon warning indicator may illuminate in the instrument cluster. A fuel leak in the presence of an ignition source could increase the risk of fire. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the high-pressure fuel tube connections and associated fasteners for proper torque. If rotation is detected during the inspection, component(s) will either need to retorqued or replaced per the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of October 3, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection OASIS ACTIVATION OASIS will be activated on September 15, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 15, 2022. Owner names and addresses will be available by October 24, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Owner Refunds Continued on the Next Page Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection OWNER REFUNDS (continued) Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with high-pressure fuel tube and/or highpressure fuel pump bolts replacement repairs. RENTAL VEHICLES Dealers are pre-approved for up to 1 days for a rental vehicle if the inspection determines part replacement is required. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S60) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Claims Preparation and Submission Continued on the Next Page Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection CLAIMS PREPARATION AND SUBMISSION (continued) Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. Refunds: Submit refunds on a separate repair line. – Program Code: 22S60 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Provision for Locally Obtained Supply: Includes XG-3-A (Explorer Only). This provision is for the amount of supply used for one vehicle repair. Submit on the same repair line on which the FSA is claimed. NOTE: The locally obtained XG-3-A can be used on multiple vehicles. o Program Code: 22S60 o Misc. Expense: OTHER o Misc. Expense: Claim up to $3.00 Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection LABOR ALLOWANCES – INSPECTION PASSES (Safety Recall Complete) Description Labor Operation Labor Time RANGER Inspect torque of high-pressure fuel tube flare nuts, high-pressure fuel tube bracket bolt and stud bolt, high-pressure fuel pump bolts and valve cover fasteners. PASS – All Torque Inspections Pass. Closes Program 22S60B 1.8 Hours EXPLORER Inspect torque of high-pressure fuel tube flare nuts, high-pressure fuel tube bracket bolt and stud bolt, high-pressure fuel pump bolts and valve cover fasteners. PASS – All Torque Inspections Pass. Closes Program 22S60C 3.0 Hours LABOR ALLOWANCES – INSPECTION DOES NOT PASS Description Labor Operation Labor Time RANGER Inspect torque of high-pressure fuel tube flare nuts, high-pressure fuel tube bracket bolt and stud bolt, high-pressure fuel pump bolts and valve cover fasteners. DOES NOT PASS – The high-pressure fuel tube flare nuts, highpressure fuel tube bracket bolt and stud bolt, high-pressure fuel pump bolts and/or the valve cover fasteners torque inspection failed. – Includes time to torque the high-pressure fuel tube bracket bolt and stud bolt and/or the valve cover fasteners if necessary. (Can be claimed with Operations 22S60F and 22S60G) 22S60D 1.8 Hours EXPLORER Inspect torque of high-pressure fuel tube flare nuts, high-pressure fuel tube bracket bolt and stud bolt, high-pressure fuel pump bolts and valve cover fasteners. DOES NOT PASS – The high-pressure fuel tube flare nuts, highpressure fuel tube bracket bolt and stud bolt, high-pressure fuel pump bolts and/or the valve cover fasteners torque inspection failed. – Includes time to torque the high-pressure fuel tube bracket bolt and stud bolt and/or the valve cover fasteners if necessary. (Can be claimed with Operations 22S60F and 22S60G) 22S60E 3.0 Hours Labor Allowances Continued On The Next Page Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection LABOR ALLOWANCES – INSPECTION DOES NOT PASS (continued) Description Labor Operation Labor Time RANGER and EXPLORER Additional time to replace the high-pressure fuel tube (Can be claimed with operations 22S60D or 22S60E and 22S60G) 22S60F 0.2 Hours RANGER and EXPLORER Additional time to replace the high-pressure fuel pump bolts (Can be claimed with operations 22S60D or 22S60E and 22S60F) 22S60G 0.1 Hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for a High-Pressure Fuel Tube, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity K2GZ-9J323-B High-Pressure Fuel Tube (Can Only Claim With 22S60F) 1 (If Required) 1 (If Required) Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity LB5Z-9E464-C EGR Inlet Tube Assembly Gasket 1 1 W720040-S442 High-Pressure Fuel Pump Bolts – 2 required, package of 4 (Can Only Claim With 22S60G) 1 (If Required) 2 (If Required) XG-3-A* Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound (Explorer Only) Claim as MISC. OTHER * The listed chemical can be used on multiple vehicles. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S60 Certain 2022 Model Year Explorer and Ranger Vehicles Equipped with a 2.3L Engine High-Pressure Fuel Tube Torque Inspection PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 SAFETY RECALL 22S60 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 STUD FOR MISSING NUT STUD FOR MISSING NUT 22582A FLARE NUTS HIGH-PRESSUE FUEL TUBE FIGURE 1 CERTAIN 2022 MODEL YEAR EXPLORER AND RANGER VEHICLES EQUIPPED WITH A 2.3L ENGINE – HIGH-PRESSURE FUEL TUBE TORQUE INSPECTION SERVICE PROCEDURE 1. With the vehicle in neutral, position it on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02. 2. Access the High-Pressure Fuel Tube Flare Nuts. Please follow the WSM procedures in Section 303-04A – 2.3L EcoBoost. NOTE: To access the tube-end at the fuel rail you must remove the intake manifold. NOTE: The High-Pressure Fuel Pump should NOT be separated from the engine. 3. Using a torque wrench with a 17 mm crow’s-foot adapter, set to 102 lb. in (12 Nm), check the torque of the flare nuts on the high-pressure fuel tube. See Figure 1. – Do the flare nut(s) move when applying torque? Yes – Install a new High-Pressure Fuel Tube. Please follow the WSM procedures in Section 303-04A. Proceed to Step 5. No – Proceed to Step 4. ATTACHMENT III PAGE 2 OF 4 SAFETY RECALL 22S60 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22582B FIGURE 2 4. Using a torque wrench set to 53 lb. in (6 Nm), check the torque of the high-pressure fuel tube bracket bolt and stud bolt. See Figure 2. – Does the high-pressure fuel tube bracket bolt and/or stud bolt fail the torque inspection check? Yes – Torque to specifications 97 lb. in (11 Nm). Proceed to Step 5. No – Proceed to Step 5. ATTACHMENT III PAGE 3 OF 4 SAFETY RECALL 22S60 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 5. Using a torque wrench set to 53 lb. in (6 Nm), check the torque of the high-pressure fuel pump bolts. See Figure 3. – Do the high-pressure fuel pump bolt(s) fail the torque inspection check? Yes – Install new fuel pump bolts. Alternately tighten each bolt 1/2 of a revolution until seated, then tighten in the following 2 stages. Torque: Stage 1: Ranger -Tighten to 115 lb. in (13 Nm). Explorer – Tighten to 44 lb. in (5 Nm) Stage 2: Ranger – Tighten an additional 45°. Explorer – Tighten an additional 55°. Proceed to Step 6. No – Proceed to Step 6. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22582C FIGURE 3 ATTACHMENT III PAGE 4 OF 4 SAFETY RECALL 22S60 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 6. Using a torque wrench set to 53 lb. in (6 Nm), check the valve cover fasteners torque in the identified inspection locations. See Figure 4. – Do the fasteners fail the torque inspection check? Yes – Torque all the valve cover fasteners to specifications 97 lb. in (11 Nm) in the sequence shown. See Figure 5. Re-assemble the vehicle. This completes the recall. No – Re-assemble the vehicle. Recall is complete. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22582D INSPECTION LOCATIONS FIGURE 4 STUD FOR MISSING NUT 22582E 3 10 11 1 15 13 5 6 8 2 9 7 4 16 12 14 17 FIGURE 5 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S60 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S60, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to October 21, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: Claimant name and address Vehicle make, model, and model year Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) Identification of the recall number (either the Ford recall number or the NHTSA recall number) Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-685 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : SEP 14, 2022 NHTSA Recall No. : 22V-685 Manufacturer Recall No. : 22S60 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 69 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The fuel line on vehicles built between July 22, 2022, and August 25, 2022 may have been improperly assembled. Ford’s team reviewed plant records to determine the population of affected parts. The Ford process is capable of tracing fuel line assembly production to the vehicle in which the fuel line assembly is installed. Affected vehicles are equipped with 2.3L engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 51 Explorer vehicles are affected Production Dates : JUL 22, 2022 – AUG 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-685 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The fuel line on vehicles built between August 23, 2022, and August 26, 2022 may have been improperly assembled. Ford’s team reviewed plant records to determine the population of affected parts. The Ford process is capable of tracing fuel line assembly production to the vehicle in which the fuel line assembly is installed. Affected vehicles are equipped with 2.3L engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 18 Ranger vehicles are affected Production Dates : AUG 23, 2022 – AUG 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The fuel line may be loose due to an improper assembly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Vehicles with a low torque on the fuel line connection may result in a fuel leak, creating a risk of fire. Description of the Cause : Ford determined the root cause to be an improperly assembled fuel line. On certain 2.3L engines made at the Ford Cleveland Engine Plant (CEP) the specialist did not properly torque the fuel line to the fuel pump and fuel rail while repairing engines during a quality campaign that required disassembly of the engine fuel system. Identification of Any Warning that can Occur : Vehicles with a low torque on the fuel line connection may result in a fuel leak. Customers may smell fuel, or the vehicle may not start. Additionally, the check engine light may illuminate in the cluster. Involved Components : Part 573 Safety Recall Report 22V-685 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fuel Line Assembly Component Description : Fuel Line Assembly Component Part Number : K2GE-9J323-BB Supplier Identification : Component Manufacturer Name : Usui International Corp Address : 3824 Cool Blvd. Chesapeake Virginia 23323 Country : United States Chronology : On August 30, 2022, an issue pertaining to an Explorer and Ranger fuel line assembly was brought to Ford’s Critical Concern Review Group for review. On August 26, 2022, Michigan Assembly Plant (MAP) found two 2.3L engines with a loose fuel line assembly connection to the fuel pump causing a fuel leak after assembly into a vehicle. These leaks were identified at the initial startup of vehicle in pre-rolls at the Michigan Assembly Plant. These two engines were improperly repaired during a quality inspection at Cleveland Engine Plant (CEP). Suspect engines from that quality inspection were shipped to both MAP and Chicago Assembly Plant (CAP). The vehicle assembly plants issued an In Transit Stop Ship to contain suspect vehicles, however some were already delivered to dealers. On September 7, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Part 573 Safety Recall Report 22V-685 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the fuel line assembly inspected and replaced if needed. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be October 21, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The replacement fuel line assembly, part number K2GE-9J323-BB will be properly secured to the engine. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on September 15, 2022. Mailing of owner notification letters is expected to begin October 3, 2022 and is expected to be completed by October 7, 2022. Planned Dealer Notification Date : SEP 15, 2022 – SEP 15, 2022 Planned Owner Notification Date : OCT 03, 2022 – OCT 07, 2022 * NR – Not Reported
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