NHTSA ID Number: 10205694
Manufacturer Communication Number: SSM 50375
Summary
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
APPLICABLE VEHICLES
2016 – 2018 CAR: CG C344N C-MAX
2018 – 2021 CAR: BW B515A ECOSPORT INDIA
2016 – 2020 CAR: DQ CD539N EDGE
2016 – 2019 TRUCK: M2 C520N ESCAPE
2020 – 2021 CAR: TC CX482N ESCAPE
2016 – 2017 TRUCK: B7 U222N EXPEDITION
2018 – 2021 TRUCK: B8 U553N EXPEDITION
2017 – 2019 TRUCK: UB U502N EXPLORER
2020 – 2021 CAR: TW U625N EXPLORER
2016 – 2020 TRUCK: FC P552N F-150
2016 TRUCK: FA P473N SUPER DUTY
2017 – 2021 TRUCK: FE P558N SUPER DUTY
2016 – 2018 CAR: CT B299N FIESTA MCA
2016 – 2019 TRUCK: P3 D471N FLEX
2016 – 2018 CAR: DH C346N FOCUS
2017 – 2020 CAR: C7 CD391N FUSION
2017 – 2020 CAR: C7 CD391N FUSION
2016 – 2021 CAR: ZG S550N MUSTANG
2016 – 2019 CAR: PH D258N TAURUS
2016 – 2021 TRUCK: TH V363N TRANSIT
2016 – 2021 CAR: HC V408E TRANSIT CONNECT
2016 – 2021 CAR: HC V408E TRANSIT CONNECT
2021 CAR: HD CX430N C-SUV
2019 – 2021 TRUCK: FG P375N RANGER
2017 – 2020 CAR: PL D544N CONTINENTAL
2020 – 2021 CAR: TF CX483N CORSAIR
2016 – 2019 TRUCK: ME C489N MKC
2016 CAR: LE D385N MKS
2016 – 2019 TRUCK: P4 D472N MKT
2016 – 2020 CAR: D9 U540N MKX
2017 – 2020 CAR: C9 CD533N MKZ
2017 – 2020 CAR: C9 CD533N MKZ
2016 – 2017 TRUCK: B5 U228N NAVIGATOR
2018 – 2021 TRUCK: B9 U554N NAVIGATOR
2020 – 2021 CAR: TV U611N AVIATOR
147 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | BRONCO SPORT | 2021 |
| FORD | C-MAX | 2016-2018 |
| FORD | ECOSPORT | 2018-2021 |
| FORD | EDGE | 2016-2020 |
| FORD | ESCAPE | 2016-2021 |
| FORD | EXPEDITION | 2016-2021 |
| FORD | EXPLORER | 2017-2021 |
| FORD | EXPLORER POLICE INTERCEPT | 2017-2021 |
| FORD | F-150 | 2016-2020 |
| FORD | F-250 SD | 2016-2021 |
| FORD | F-350 SD | 2016-2021 |
| FORD | F-450 SD | 2016-2021 |
| FORD | F-550 SD | 2016-2021 |
| FORD | FIESTA | 2016-2018 |
| FORD | FLEX | 2016-2019 |
| FORD | FOCUS | 2016-2018 |
| FORD | FUSION | 2017-2020 |
| FORD | FUSION ENERGI | 2017-2020 |
| FORD | FUSION HYBRID | 2017-2020 |
| FORD | MUSTANG | 2016-2021 |
| FORD | POLICE INTERCEPTOR SEDAN | 2016-2019 |
| FORD | RANGER | 2019-2021 |
| FORD | TAURUS | 2016-2019 |
| FORD | TRANSIT | 2016-2021 |
| LINCOLN | AVIATOR | 2020-2021 |
| LINCOLN | CONTINENTAL | 2017-2020 |
| LINCOLN | CORSAIR | 2020-2021 |
| LINCOLN | MKC | 2016-2019 |
| LINCOLN | MKS | 2016 |
| LINCOLN | MKT | 2016-2019 |
| LINCOLN | MKX | 2016-2020 |
| LINCOLN | MKZ | 2017-2020 |
| LINCOLN | MKZ HYBRID | 2017-2020 |
| LINCOLN | NAUTILUS | 2019-2020 |
| LINCOLN | NAVIGATOR | 2016-2021 |
1 Associated Document
Manufacturer Communications
SSM 50375 – 2016-2021 Various Vehicles – Loss of Navigation Voice Prompts After A SYNC Map Update
- 【LATEST A15 NAVIGATION SD CARD UPDATE】Stay ahead with the newest 2026 A15 navigation SD card that updates all previous versions including A14 and earlier, providing the most comprehensive map coverage for the entire United States and Canada with millions of updated points of interest such as gas stations, hotels, restaurants and newly added highways, ensuring reliable guidance for both city driving and cross-country adventures.
- 【WIDE COMPATIBILITY WITH FORD MODELS】This navigation SD card part number GM5T-19H449-AJ is designed to fit Ford vehicles including F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Expedition 2015, Escape 2013-2015, Edge 2011-2015, Focus 2012-2015, C-MAX 2013-2015, Escape Hybrid 2013-2015, Expedition XT 2015, Fiesta 2014-2015, Flex 2013-2015, Mustang 2015, Super Duty F-250/F-350/F-450 2013-2016, Taurus 2013-2015, Transit 2013-2015, Transit Connect 2014-2016.
- 【WIDE COMPATIBILITY WITH LINCOLN MODELS】 This navigation SD card compatible with Lincoln Accessories Fits Lincoln MKZ (2013 - 2016), MKX (2011 - 2016), MKC (2015), MKS (2013 - 2015), MKT (2013 - 2015), NAVIGATOR (2015). Reliable Lincoln navigation accessories that update your vehicle’s SYNC 2 system for accurate routing across USA & Canada.
- 【EASY PLUG AND PLAY INSTALLATION】You need to check if the CCPU of Ford/Lincoln SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn engine OFF 20+ mins. 2. Locate the SD card slot and remove the old navigation card. 3. Insert the new Navigation SD Card untll it clicks. 4.Start the engine to ensure, the “Navigation” icon should appear in the top-right corner (Auto-updates in 10-20 mins Never interrupt the process!).
- 【RELIABLE OFFLINE GPS NAVIGATION】Unlike smartphone navigation apps that depend on cellular data signals this Lincoln/Ford navigation SD card stores all map data directly on the card providing uninterrupted turn-by-turn directions even in remote areas mountains or deserts with no internet connection, perfect for long road trips across the United States and Canada with no data usage no signal issues and no roaming charges ensuring you always find your way regardless of your location.
- 【Compatible with Ford models】F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Escape, Escape Hybrid 2013-2015, Super Duty (F-250/F-350/F-450) 2013-2016, Edge 2011-2015, Focus 2012-2015, Flex 2013-2015, Fiesta 2014-2015, C-Max 2013-2015, Mustang 2015, Taurus 2013-2015, Expedition 2015, Transit 2014-2015
- 【Compatible with Lincoln Models】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2014-2016, Navigator 2015
- 【A15 Navigation SD Card】This SD card updates previous versions such as A14, A13, A12, and so on, providing expanded coverage of hundreds of cities, counties and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. For Ford navigation SD card update ensures that users have access to the newest map data, allowing for accurate and up-to-date navigation information.
- 【Easy to Use】Before replacing the SD card, ensure the engine is OFF at least 10 mintes. Insert the new card (label side up), then turn ON the vehicle. The system will update automatically—DO NOT turn off the engine until it’s complete. The update takes about 10-20 minutes, with no additional programming required.
- 【Navigation SD Card Warning】Do not insert the A15 navigation SD card into non-vehicle devices, as this may damage the map data. Additionally, A15 Navigation SD cards are locked to the first vehicle once inserted and cannot be switched to another vehicle
- OEM Genuine Ford Parts only at Rod Baker Ford!
- Requires Updating Sync 3 to the Latest Compatible Version!
- Required for Upgrading Sync 3 to unlock Carplay Feature
- SEE Description for Compatible Models!!!
- If you are unsure about fitment, please contact us with your VIN to confirm!
- SYNC 2 Navigation System Map Update: Get directions to wherever you travel with this map update that identifies roads, subdivisions, business and points of interest for the United States and Canada. Drive confidently through unfamiliar or recently changed areas and arrive at your destination quickly and efficiently
- Upgrade to 2026 XGEEK A15 SD Card: Replaces A14 and older versions with full updated US and Canada maps, fresh POIs and new highways for reliable daily and long-distance navigation
- Compatible Ford Navigation Models: Edge (2011-2015), Expedition XT (2015), Expedition (2015), Explorer (2011-2016), Escape / Escape Hybrid (2013-2015), Taurus (2013-2015), Transit (2014-2015), Transit Connect (2014-2015), F-150 (2013-2015), Flex (2013-2015), Fiesta (2014-2015), Focus (2012-2015), Fusion (2013-2016), Mustang (2015), C-Max (2013-2015), Super Duty F250 / F350 / F450 (2013-2016)
- Compatible Lincoln Navigation Models: MKC (2015), MKS (2013-2015), MKT (2013-2015), MKX (2011-2016), MKZ (2014-2016), Navigator (2015)
- Installation Instructions: Before installation, check whether the Ford/Lincoln SYNC system's central processor (CCPU) is compatible or requires an upgrade; for detailed steps, refer to main image 7. Turn off the vehicle and remove the old navigation card. Insert the new Navigation SD Card and start the engine, the Navigation icon should appear in the top-right corner
- OEM Genuine Ford Parts only at Rod Baker Ford!
- SEE LISTING DESCRIPTION FOR COMPATIBLE MODELS!!!
- Upgrade for Sync 3 Carplay and AndroidAuto
- Installing This Item DOES NOT Unlock Carplay, proper Sync 3 Software is Needed!
- If you are unsure about fitment, please contact us with your VIN to confirm!
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