September 8, 2022 NHTSA CAMPAIGN NUMBER: 22V675000
Wheel Lug Nuts Not Tightened Correctly
Incorrectly tightened wheel lug nuts can loosen and result in wheel separation from the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 22V675
Manufacturer Ford
Motor Company
Components WHEELS
Potential Number of Units Affected 1,519
Summary
Ford Motor Company (Ford) is recalling certain 2022 F-150 Raptor Series vehicles equipped with 37-inch tires. The lug nuts on the wheels may have been incorrectly tightened.
Remedy
Dealers will tighten or replace the wheel lug nuts, as necessary, free of charge. Owner notification letters were mailed September 26, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S59.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 Raptor | 2022 | Dearborn Assembly | April 19, 2022 through August 11, 2022 |
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS SAFETY RECALL
The affected vehicles may have road wheels that were torqued below specification. Improper attachment of the road wheel lug nuts may result in loosening and wheel separation from the vehicle, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect for the presence of all lug nuts, if missing or found loose remove the wheel and inspect the wheel and mounting studs for any visual damage. If damage is found replace damaged parts. If the wheel is damaged contact SSSC for an approval code for replacement. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Note: This service action can be performed via mobile repair.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 19, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions.
- Printed Repair/Work Order or any other necessary documentation as customer copy(s). o Documents could also be emailed to the customer.
- Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
- Recommended tools and cleaning supplies: Jack stands, Floor jack, Torque wrench, Sockets, Socket Rachet or Breaker bar, and any other tools needed for wheel, and wheel stud removal.
- Parts: Lug nuts, wheel studs.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
- For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#.
- Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with replacement and or retorque of wheel lug nuts.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| ML3Z-1007-V | Wheel Assembly | 1 | Up to 4 |
| FCPZ-1107-A | Wheel Stud (1 in pkg up to 24 may be needed) | 1 | Up to 24 |
| ACPZ-1012-B
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | Lug Nut (1 in pkg up to 24 may be needed) | 1 | Up to 24 |
CERTAIN 2022 MODEL YEAR F-150 RAPTOR VEHICLES WITH 37″ TIRES, LOW LUG NUT TORQUE
SERVICE PROCEDURE
WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking brake if the rear wheels will remain on the ground. These actions help prevent unintended vehicle movement. Failure to follow these instructions may result in serious personal injury.
WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could unintentionally lower. Always support vehicle with floor stands. Failure to follow these instructions may result in serious personal injury.
WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or jackstand. Failure to follow this instruction may result in serious personal injury.
WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any object under the vehicle. Never place your hand between the power running board and the vehicle. Extended power running boards will retract when doors are closed. Failure to follow these instructions may result in serious personal injury.
NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or steering linkage components.
NOTE: If you suspect that you will not have Internet access at the vehicle’s mobile repair location, then you should print a copy of these instructions (including any required Workshop Manual references) for reference during the mobile repair.
1. Inspect the wheels for the presence of lug nuts. Are all lug nuts present on all 4 wheels?
Yes – Proceed to step 2.
No – Proceed to step 4.
2. Are there any lug nuts that can be loosened by hand?
Yes – Proceed to step 4.
No – Proceed to step 3.
3. Loosen and torque each lug nut to 200 Nm (150 ft lb), using a star pattern. Recall is complete.
4. Remove the tire(s) and wheel(s), please follow Workshop Manual (WSM) Section 204-04A.
5. Inspect the studs for visual damage. Is there any damage present?
Yes – For Front Wheel Studs proceed to step 6. For rear wheel studs proceed to step 11.
No – Install tire(s) and wheel(s). Please follow WSM Section 204-04A. Recall is complete.
NOTICE: Each lug nut MUST be torqued to 200 Nm (150 ft. lb), using a star pattern.
Front Wheel Studs (continued on next page)
Front Wheel Studs
6. Remove caliper and brake disc. Please follow WSM Section 206-03.
NOTE: It is not necessary to remove the brake disc shield to remove the stud(s).
7. Remove and replace damaged wheel stud(s). Please follow WSM Section 204-01A.
NOTE: When replacing more than one wheel stud, re-use one lug nut for the installation procedure and discard when complete.
8. Inspect wheel(s) for damage around lug nut mounting holes. If there is damage to one or more wheels, take pictures of the suspected damage and submit to the Special Service Support Center (SSSC) for approval.
9. To install, reverse removal procedure.
10. Install wheel(s) and tire(s). Please follow WSM Section 204-04A. If no rear wheel studs need to be replaced, recall is complete.
NOTICE: Each lug nut MUST be torqued to 200 Nm (150 ft. lb), using a star pattern. Rear Wheel Studs
11. Remove caliper and brake disc. Please follow WSM Section 206-04.
12. Remove and replace damaged wheel stud(s).
13. Press the wheel stud(s) from the hub flange. Use Special Service Tool: 211-023 C-Frame and Screw. See Figure 1.
14. Install the wheel stud(s):
Tighten the lug nut until the wheel stud is seated against the hub flange. See Figure 2.
NOTE: When replacing more than one wheel stud, re-use one lug nut for the installation procedure and discard when complete.
NOTE: Make sure to use washers that have an ID that is larger than the OD of the wheel stud serrations. Use enough washers (approximately 3 to 4) to allow the wheel stud to fully seat against the hub flange.
15. Inspect wheel(s) for damage around lug nut mounting holes. If there is damage to one or more wheels, take pictures of the suspected damage and submit to the Special Service Support Center (SSSC) for approval.
16. To install, reverse removal procedure.
17. Install wheel(s) and tire(s). Please follow WSM Section 204-04A. Recall is complete.
NOTICE: Each lug nut MUST be torqued to 200 Nm (150 ft. lb), using a star pattern.
Chronology :
August 2022: On August 18, 2022, an issue pertaining to 2022 model year F-150 Raptor vehicles equipped with 37-inch wheels and tires was brought to Ford’s Critical Concern Review Group (CCRG) for review. During a routine inspection, on August 10, 2022, a technician (Ford Employee) had identified low wheel lug nut residual torque on a prototype 2023 model year F-150 Raptor with 37-inch tires and wheels (T&W).
The Dearborn Plant Vehicle Team informed CCRG that a new 37-inch T&W option was introduced for the 2022 model year F-150 Raptor. On April 18, 2022, an automated three-spindle DC lug nut tool replaced a manual process. Manufacturing engineering determined that the new DC lug nut tool was incorrectly set to a nominal torque of 170 Nm instead of the intended 200 Nm. Dearborn Truck Plant audited 477 vehicles and found 236 with low residual torque. CCRG did not identify any reports of loose road wheels or separations.
On August 24, 2022, an off-cadence FRC was scheduled for August 31, 2022.
On August 31, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2022 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-22V675-9810.PDF 242.712KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque
RCMN-22V675-1554.pdf 782.683KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V675-2354.pdf 51.706KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque
RCMN-22V675-6479.pdf 787.919KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V675-7539.PDF 211.136KB
ISSUED Renotification Notice
RCRN-22V675-1986.pdf 544.061KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V675-5487.PDF 211.236KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V675-8338.PDF 211.326KB
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SEOCONTENT-START
January, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S59 – Raptors w/37″ tires – Low Lug Nut Residual Torque What is the issue? On your vehicle, the lug nuts that attach the road wheels may have been insufficiently tightened. Insufficiently tightened road wheel lug nuts may result in loosening of the wheel and detachment or separation from the vehicle increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Enero de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 F-150 Ford Truck las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S59 – Raptor con llantas de 37″ – Bajo par de apriete residual de tuerca de seguridad ¿Cuál es el problema? En su vehículo, las tuercas de seguridad que fijan las ruedas del camino pueden no haberse apretado correctamente. Si las tuercas de seguridad que fijan las ruedas del camino se han apretado de manera insuficiente, la rueda se podría aflojar y desprender, o separarse del vehículo, lo cual aumenta el riesgo de sufrir un choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000072 / 143 / 72 72 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0025296 A / 000000000000072 / 72 ²À À À²
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September 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S59 / NHTSA Recall 22V675 2022 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the lug nuts that attach the road wheels may have been insufficiently tightened. What is the risk? Insufficiently tightened road wheel lug nuts may result in loosening of the wheel and detachment or separation from the vehicle increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect and retorque to the correct specification or replace if required free of charge (parts and labor). Mobile Repair With customer authorization, Ford has authorized your local dealership to repair your vehicle at a convenient time and location (confirm availability with your local Ford dealership). How long will it take? The time needed for this mobile or in dealership repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S59. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Ford Motor Company 04331 22S59 NI/DTB122S591 1 of 4 A/1/000001/1 771679069621 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to lug nut inspection and retorque. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V675. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 04331 22S59 NI/DTB122S591 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S59 / Campaña 22V675 de la NHTSA 2022 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, las tuercas de seguridad que fijan las ruedas del camino pueden no haberse apretado correctamente. ¿Qué riesgo existe? Si las tuercas de seguridad que fijan las ruedas del camino se han apretado de manera insuficiente, la rueda se podría aflojar y desprender, o separarse del vehículo, lo cual aumenta el riesgo de sufrir un choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su concesionario a inspeccionar y, si fuera necesario, volver a apretarlas o reemplazarlas sin costo alguno (piezas y mano de obra). Reparación móvil Con la autorización del cliente, Ford ha autorizado a su concesionario local a reparar su vehículo en el momento y ubicación de su preferencia (confirmar disponibilidad con su distribuidor Ford local). ¿Cuánto tiempo tomará? El tiempo necesario para realizar esta reparación móvil o en el distribuidor es de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al concesionario y solicite una cita de servicio para realizar la campaña 22S59. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un concesionario para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los concesionarios, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 04331 22S59 NI/DTB122S591 Septiembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771679069621 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la inspección de las tuercas de rueda y volver a apretarlas. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Consulte la Campaña de seguridad 22V675 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 04331 22S59 NI/DTB122S591 © Copyright 2022 Ford, División de Servicio al Cliente
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Ó Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 30, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 Raptor 2022 Dearborn Assembly April 19, 2022 through August 11, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information. New! REASON FOR THIS SUPPLEMENT • Labor Allowances Claiming Operations REASON FOR THIS SAFETY RECALL The affected vehicles may have road wheels that were torqued below specification. Improper attachment of the road wheel lug nuts may result in loosening and wheel separation from the vehicle, increasing the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect for the presence of all lug nuts, if missing or found loose remove the wheel and inspect the wheel and mounting studs for any visual damage. If damage is found replace damaged parts. If the wheel is damaged contact SSSC for an approval code for replacement. This service must be performed on all affected vehicles at no charge to the vehicle owner. Note: This service action can be performed via mobile repair. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of September 19, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2022 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Service Inspection Record QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque MOBILE REPAIR RECOMMENDATIONS • Confirm with the customer a mobile repair is feasible. • Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions. • Printed Repair/Work Order or any other necessary documentation as customer copy(s). o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended. • Recommended tools and cleaning supplies: Jack stands, Floor jack, Torque wrench, Sockets, Socket Rachet or Breaker bar, and any other tools needed for wheel, and wheel stud removal. • Parts: Lug nuts, wheel studs. MOBILE REPAIR QUESTIONS AND ASSISTANCE • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS was activated on September 9, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 9, 2022. Owner names and addresses will be available by September 30, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with replacement and or retorque of wheel lug nuts. RENTAL VEHICLES Rental vehicles are not approved for this program. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S59) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S59 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque New! LABOR ALLOWANCES Description Labor Operation Labor Time Inspect lug nuts on all four wheels, all pass, torque lug nuts– to specification. (Can only be claimed with labor op MM.) 22S59A 0.3 Hours Inspect lug nuts on all four wheels, three pass, torque lug nuts. Lug nut fails on one wheel, inspect studs, all studs pass. Install and torque wheels. (Can only be claimed with K, MM, ZZ) 22S59B 0.5 Hours Inspect lug nuts on all four wheels, three pass, torque lug nuts. Lug nut fails on one wheel, inspect studs, replace all studs on one wheel. Install and torque wheels. (Can only be claimed with K, MM, ZZ) 22S59C 1.0 Hours Inspect lug nuts on all four wheels, two pass, torque lug nuts. Lug nut fails on two wheels, inspect studs, all studs pass, Install and torque wheels. (Can only be claimed with K, L, ZZ, MM) 22S59D 0.5 Hours Inspect lug nuts on all four wheels, two pass, torque lug nuts. Lug nut fails on two wheels, inspect studs, replace all studs on two wheels. Install and torque wheels. (Can only be claimed with K, L, ZZ, MM) 22S59E 1.4 Hours Inspect lug nuts on all four wheels, one pass, torque lug nuts. Lug nut fails on three wheels, inspect studs, all studs pass. Install and torque wheels. (Can only be claimed with K, L, M, ZZ, and MM) 22S59F 0.5 Hours Inspect lug nuts on all four wheels, one pass, torque lug nuts. Lug nut fails on three wheels, inspect studs, replace all studs on three wheels. Install and torque wheels. (Can only be claimed with K, L, M, ZZ, MM) 22S59G 1.7 Hours Inspect lug nuts on all four wheels, four fail, Lug nut fails on four wheels, inspect studs, all studs pass. Install and torque wheels. (Can only be claimed with K, L, M, N, ZZ, MM) 22S59H 0.5 Hours Inspect lug nuts on all four wheels, four fail, Lug nut fails on four wheels, inspect studs, replace all studs on four wheels. Install and torque wheels. (Can only be claimed with K, L, M, N, ZZ, MM) 22S59J 2.1 Hours Extra time to replace one wheel (Can only be claimed with B-J, MM, and ZZ) 22S59K 0.3 Hours Extra time to replace two wheels (Can only be claimed with D-J, MM, and ZZ) 22S59L 0.4 Hours Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque LABOR ALLOWANCES Description Labor Operation Labor Time Extra time to replace three wheels (Can only be claimed with F-J, MM, and ZZ) 22S59M 0.6 Hours Extra time to replace four wheels (Can only be claimed with H-J, MM, and ZZ) 22S59N 0.8 Hours Mobile Service – (drive to customer’s residence) (Can be claimed with all labor ops) 22S59MM 0.5 Hours Extra time to take and submit photos of wheel damage. (Can only be claimed with B-N and MM) 22S59ZZ 0.2 hours PARTS REQUIREMENTS / ORDERING INFORMATION Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity ML3Z-1007-V Wheel Assembly 1 Up to 4 FCPZ-1107-A Wheel Stud (1 in pkg up to 24 may be needed) 1 Up to 24 ACPZ-1012-B Lug Nut (1 in pkg up to 24 may be needed) 1 Up to 24 DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 – Supplement # 1 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires Low Lug Nut Torque REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 22S59-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 CERTAIN 2022 MODEL YEAR F-150 RAPTOR VEHICLES WITH 37″ TIRES, LOW LUG NUT TORQUE SERVICE PROCEDURE WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking brake if the rear wheels will remain on the ground. These actions help prevent unintended vehicle movement. Failure to follow these instructions may result in serious personal injury. WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could unintentionally lower. Always support vehicle with floor stands. Failure to follow these instructions may result in serious personal injury. WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or jackstand. Failure to follow this instruction may result in serious personal injury. WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any object under the vehicle. Never place your hand between the power running board and the vehicle. Extended power running boards will retract when doors are closed. Failure to follow these instructions may result in serious personal injury. NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or steering linkage components. NOTE: If you suspect that you will not have Internet access at the vehicle’s mobile repair location, then you should print a copy of these instructions (including any required Workshop Manual references) for reference during the mobile repair. 1. Inspect the wheels for the presence of lug nuts. Are all lug nuts present on all 4 wheels? Yes – Proceed to step 2. No – Proceed to step 4. 2. Are there any lug nuts that can be loosened by hand? Yes – Proceed to step 4. No – Proceed to step 3. 3. Loosen and torque each lug nut to 200 Nm (150 ft lb), using a star pattern. Recall is complete. 4. Remove the tire(s) and wheel(s), please follow Workshop Manual (WSM) Section 204-04A. 5. Inspect the studs for visual damage. Is there any damage present? Yes – For Front Wheel Studs proceed to step 6. For rear wheel studs proceed to step 11. No – Install tire(s) and wheel(s). Please follow WSM Section 204-04A. Recall is complete. NOTICE: Each lug nut MUST be torqued to 200 Nm (150 ft. lb), using a star pattern. Front Wheel Studs (continued on next page) ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 22S59-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 211-023 FIGURE 1 Front Wheel Studs 6. Remove caliper and brake disc. Please follow WSM Section 206-03. NOTE: It is not necessary to remove the brake disc shield to remove the stud(s). 7. Remove and replace damaged wheel stud(s). Please follow WSM Section 204-01A. NOTE: When replacing more than one wheel stud, re-use one lug nut for the installation procedure and discard when complete. 8. Inspect wheel(s) for damage around lug nut mounting holes. If there is damage to one or more wheels, take pictures of the suspected damage and submit to the Special Service Support Center (SSSC) for approval. 9. To install, reverse removal procedure. 10. Install wheel(s) and tire(s). Please follow WSM Section 204-04A. If no rear wheel studs need to be replaced, recall is complete. NOTICE: Each lug nut MUST be torqued to 200 Nm (150 ft. lb), using a star pattern. Rear Wheel Studs 11. Remove caliper and brake disc. Please follow WSM Section 206-04. 12. Remove and replace damaged wheel stud(s). 13. Press the wheel stud(s) from the hub flange. Use Special Service Tool: 211-023 C-Frame and Screw. See Figure 1. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 22S59-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 15. Inspect wheel(s) for damage around lug nut mounting holes. If there is damage to one or more wheels, take pictures of the suspected damage and submit to the Special Service Support Center (SSSC) for approval. 16. To install, reverse removal procedure. 17. Install wheel(s) and tire(s). Please follow WSM Section 204-04A. Recall is complete. NOTICE: Each lug nut MUST be torqued to 200 Nm (150 ft. lb), using a star pattern. 14. Install the wheel stud(s): Tighten the lug nut until the wheel stud is seated against the hub flange. See Figure 2. NOTE: When replacing more than one wheel stud, re-use one lug nut for the installation procedure and discard when complete. NOTE: Make sure to use washers that have an ID that is larger than the OD of the wheel stud serrations. Use enough washers (approximately 3 to 4) to allow the wheel stud to fully seat against the hub flange. FIGURE 2 ATTACHMENT IV Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S59 Certain 2022 Model Year F-150 Raptor Vehicles with 37 Inch Tires. Low Lug Nut Torque MOBILE REPAIR RECORD VIN ____________________________ received (check one): ☐ Mobile Repair As outlined below for the 22S59 Field Service Action program. ☐ Mobile Repair – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S59 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S59, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to October 3, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance’s pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-675 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : SEP 08, 2022 NHTSA Recall No. : 22V-675 Manufacturer Recall No. : 22S59 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,519 Estimated percentage with defect : 50 % Vehicle Information : Vehicle 1 : 2022-2022 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Affected vehicles are Raptor trim series equipped with 37-inch tires. F-150 Raptor vehicles built between April 19, 2022, and August 11, 2022, equipped with 37-inch tires may have road wheels with lug nut torque below specification. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : APR 19, 2022 – AUG 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : These vehicles are equipped with road wheel lug nuts that may have been torqued below specification. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Below-specification torque of the vehicle’s road wheel lug nuts may result in loosening of the wheel attachment and potential wheel separation from the vehicle, increasing the risk of a crash. Description of the Cause : An incorrect torque value was entered into the tool used to attach and tighten the road wheel lug nuts. Part 573 Safety Recall Report 22V-675 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Customers may experience wheel vibration and noise while driving as the road wheel lug nuts loosen. Involved Components : Component Name 1 : Lug Nut Component Description : Road Wheel Lug Nut Component Part Number : ACPA-1012-KXB Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : August 2022: On August 18, 2022, an issue pertaining to 2022 model year F-150 Raptor vehicles equipped with 37-inch wheels and tires was brought to Ford’s Critical Concern Review Group (CCRG) for review. During a routine inspection, on August 10, 2022, a technician (Ford Employee) had identified low wheel lug nut residual torque on a prototype 2023 model year F-150 Raptor with 37-inch tires and wheels (T&W). The Dearborn Plant Vehicle Team informed CCRG that a new 37-inch T&W option was introduced for the 2022 model year F-150 Raptor. On April 18, 2022, an automated three-spindle DC lug nut tool replaced a manual process. Manufacturing engineering determined that the new DC lug nut tool was incorrectly set to a nominal torque of 170 Nm instead of the intended 200 Nm. Dearborn Truck Plant audited 477 vehicles and found 236 with low residual torque. CCRG did not identify any reports of loose road wheels or separations. On August 24, 2022, an off-cadence FRC was scheduled for August 31, 2022. On August 31, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Part 573 Safety Recall Report 22V-675 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to inspect the vehicles road wheel lug nuts and retorque to the correct specification or replace if required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be September 09, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Road wheel lug nuts will be properly torqued on the vehicle’s wheel studs (ACPA-1012-KXB). Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on September 09, 2022. Mailing of owner notification letters is expected to begin September 19, 2022 and is expected to be completed by September 23, 2022. Planned Dealer Notification Date : SEP 09, 2022 – SEP 09, 2022 Planned Owner Notification Date : SEP 19, 2022 – SEP 23, 2022 * NR – Not Reported
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