22B02 – Dealer Installation of Factory Ordered Accessories – 2021-2022 Ford F-150

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division January 7, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DELIVERY HOLD – Advance Notice Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F150 2021-2022 Kansas City September 20, 2021 through December 24, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In all of the affected vehicles, one or more of the following factory ordered pickup bed accessories was not installed on the vehicle. • Spray in Bed Liner • Hard Plastic Bed Liner • Bed Ramps • Pickup Box Tonneau Cover (hard/soft/retractable) • Cross Bed Tool Box SERVICE ACTION A complete Dealer Bulletin will be provided to dealers the week of January 17, 2022 or earlier, when it is anticipated that parts ordering information and repair instructions will be available to support this customer satisfaction program. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a program. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division January 14, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F-150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories REF : NEW VEHICLE DELIVERY HOLD – Advance Notice Customer Satisfaction Program 22B02 Dated January 7, 2022 PROGRAM TERMS This program will be in effect through January 31, 2023. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F150 2021-2022 Kansas City September 20, 2021 through December 24, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In all of the affected vehicles, one or more of the following factory ordered pickup bed accessories was not installed on the vehicle: • Spray-in Bedliner • Hard Plastic Bedliner • Bed Ramps • Pickup Box Tonneau Cover (hard/soft/retractable) • Cross Bed Tool Box SERVICE ACTION Before delivering any new in-stock vehicles involved in this program, dealers are to review Attachment III for the Technical Information and VIN List Attachment IV for the applicable factory ordered accessories to be installed. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: For the spray-in bedliner application only, Line-X will be contacting affected dealers to arrange vehicle pick-up and delivery. If the distance to and from the dealership to the Line-X installer will result in an odometer reading greater than 15 miles, Line-X will arrange for the unit to be transported at their expense. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of January 31, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.  Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: VIN List – Accessories Chart Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F-150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories OASIS ACTIVATION OASIS was activated on January 7, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on January 7, 2022. Owner names and addresses will be available by February 15, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires July 31, 2022. • Refunds will only be provided for the cost associated with the installation of the factory ordered accessories listed in the VIN List – Accessories Chart included in Attachment IV. RENTAL VEHICLES Dealers are pre-approved for up to 1 day for a rental vehicle only for the spray-in bedliner installation, if applicable. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership/Line-X installer for spray-in bedliner installation. Prior approval for more than 1 days rental days is required from the SSSC via the SSSC Web Contact Site.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F-150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles CLAIMS PREPARATION AND SUBMISSION NOTE: All costs associated with the spray-in bedliner (towing and bedliner application) are covered by the Line-X installer. The dealership should not receive a bill for any associated costs. • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action. The FSA number (22B02) is the sub code.  Customer Concern Code (CCC): A99 – Administrative, maintenance, misbuilt, etc.  Condition Code (CC): 39 – Missing Part  Causal Part Number: 9900038  Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. • Refunds: Submit refunds on a separate repair line. – Program Code: 22B02 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F-150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories LABOR ALLOWANCES Description Labor Operation Labor Time Install Spray-In Bedliner ONLY – Vehicle Handling. Cannot be claimed with any other labor operation. Handling is included in all other labor operations. 22B02B 0.2 Hours Install Hard Plastic Bedliner Following the Kit Instructions Supplied with the Bedliner. Can be claimed in combination with MT22B02D, MT22B02E and/or MT22B02F. MT22B02C Actual time up to 0.5 Hours Install Bed Ramps Following the Kit Instructions Supplied with the Bed Ramps. Can be claimed in combination with MT22B02C, MT22B02E and/or MT22B02F. MT22B02D Actual time up to 0.5 Hours Install Pickup Box Tonneau Cover (hard/soft/retractable) Following the Kit Instructions Supplied with the Tonneau Cover. Can be claimed in combination with MT22B02C, MT22B02D and/or MT22B02F. MT22B02E Actual time up to 0.8 Hours Install Cross Bed Tool Box Following the Kit Instructions Supplied with the Tool Box. Can be claimed in combination with MT22B02C, MT22B02D and/or MT22B02E. MT22B02F Actual time up to 0.7 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Refer to Attachment IV (VIN List – Accessories Chart) for parts requirements. Part orders need to be placed through your Ford Authorized Distributor (FAD). DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F-150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 CUSTOMER SATISFACTION 22B02 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 CERTAIN 2021-2022 MODEL YEAR F150 VEHICLES ORDERED WITH BED ACCESSORIES — DEALER INSTALLATION OF FACTORY ORDERED ACCESSORIES SERVICE PROCEDURE 1. Review Attachment IV (VIN List – Accessories Chart) for applicable accessories according to the Vehicle Identification Number (VIN) number. 2. Does the Accessories Chart indicate a Spray-In Bedliner is applicable? NOTE: If a spray-in bedliner is required, have it installed BEFORE any other bedliner accessories as needed. NOTE: If the distance to and from the dealership to the Line-X installer will result in an odometer reading greater than 15 miles, Line-X will arrange for the unit to be transported at their expense. YES – If you have not already been contacted by your local Line-X installer to schedule an appointment, please contact them to arrange the installation. The nearest location can be determined by utilizing the Line-X website and then ‘Find a Location’. Proceed to Step 3. NO – Proceed to Step 3. 3. Are there any part numbers listed for the VIN? YES – Order the applicable part numbers through your Ford Authorized Distributor (FAD) and install the accessory(s) following the installation instructions supplied in the part kit(s). Installation instructions can also be found at http://www.motorcraftservice.com/instructionsheets. The recall is complete. NO – The recall is complete. ATTACHMENT IV Page 1 of 22 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F-150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories Use the following chart, arranged by the last 8 digits of the VIN, to identify which accessory(s) are applicable. To search for a VIN: – Press Ctrl and F simultaneously, then insert the VIN, then press ENTER. – Or use the Search Function (magnifier icon) in the Menu bar above. VIN List – Accessories Chart VIN Spray-In Bedliner Drop-In Bedliner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E85MKE53778 X 1FTFW1E50MKE57999 VJL3Z-84501A42-A 1FTMF1EP7MKE62254 X 1FTFX1E59MKE62261 ML3Z-9900038-CA ML3Z-9900038-C 1FTMF1CB8MKE63145 ML3Z-9900038-CA ML3Z-9900038-C 1FTFW1E84MKE64884 X VML3Z-99501A42-B 1FTEW1EP2MKE64921 X 1FTEW1EP9MKE64947 X 1FTEW1EP4MKE65133 X 1FTEW1EP2MKE65163 X 1FTEX1EP6MKE65499 X 1FTEX1CB4MKE65556 X 1FTEX1CB6MKE65557 X ATTACHMENT IV Page 2 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEX1CB4MKE65640 X 1FTEX1CB1MKE65644 X 1FTFW1E53MKE65711 X 1FTEW1EP5MKE75783 VML3Z-84501A42-B 1FTFW1E87MKE79220 X 1FTFW1E53MKE79429 X VJL3Z-84501A42-A 1FTFW1E81MKE79634 X 1FTEW1EP8MKE80640 X 1FTEW1EP1MKE80933 VML3Z-84501A42-D 1FTEW1EP7MKE80936 X 1FTEW1EP5MKE80966 VML3Z-84501A42-B 1FTFW1E82MKE81053 X 1FTEW1EP8MKE81058 X 1FTFW1E5XMKE81937 X 1FTFW1E53MKE82301 X 1FTFW1E83MKE82440 X 1FTFX1E81MKE82501 X 1FTFW1E86MKE82514 X 1FTFW1E84MKE82723 X 1FTMF1C51MKE83148 X VML3Z-99501A42-B 1FTEW1EP6MKE83276 VML3Z-84501A42-B 1FTMF1CB1MKE83320 X 1FTMF1EP9MKE83333 X 1FTEX1CP0MKE83354 X ATTACHMENT IV Page 3 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E51MKE83415 X 1FTFW1E83MKE85418 X 1FTFX1E56MKE85433 X 1FTEW1EP1MKE85453 X 1FTFW1E8XMKE85559 X 1FTFW1E57MKE85606 X VML3Z-84501A42-B 1FTFW1E81MKE85627 X 1FTEW1EP5MKE85648 X 1FTFW1E86MKE85669 X 1FTFW1E55MKE85698 X 1FTEX1EP9MKE85732 X 1FTFW1E86MKE85753 X 1FTFW1E55MKE85863 X 1FTEW1C57MKE85961 X 1FTFW1E83MKE86004 X 1FTEW1C87MKE86134 X 1FTFW1E81MKE86373 X 1FTEX1C51MKE86598 X 1FTFW1E86MKE86630 X 1FTEW1EP6MKE86789 X 1FTEW1EP5MKE86797 X 1FTFW1E81MKE86941 X 1FTFW1E8XMKE87022 X 1FTFW1E55MKE87371 X ATTACHMENT IV Page 4 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEW1EPXMKE87394 X 1FTFW1E80MKE87496 X 1FTFW1E50MKE87505 X 1FTFW1E88MKE87567 X 1FTFW1E82MKE87659 X 1FTFW1E86MKE87700 X 1FTFW1E5XMKE88015 X 1FTFW1E57MKE88246 X 1FTFW1E53MKE88311 X 1FTFW1E81MKE88799 X 1FTFW1E84MKE88831 X 1FTFW1E81MKE88947 X 1FTFW1E89MKE88985 X 1FTEW1EP4MKE89061 X 1FTFW1E85MKE89325 X 1FTFW1E88MKE89609 X 1FTFW1E8XMKE89630 X 1FTFW1E85MKE89647 X 1FTFW1E87MKE89679 X 1FTFW1E81MKE89791 X 1FTFW1E89MKE90459 X 1FTFX1E85MKE90486 X 1FTEW1EP8MKE90519 ML3Z-9900038-A ML3Z-9900038-C 1FTMF1CB3MKE90527 X ATTACHMENT IV Page 5 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEW1EP0MKE90546 X 1FTFW1E81MKE90584 X 1FTMF1CB6MKE90604 ML3Z-9900038-CA ML3Z-9900038-C 1FTEW1EP6MKE90745 X 1FTEX1EP1MKE91217 X 1FTEW1C59MKE91275 ML3Z-9900038-A ML3Z-9900038-C 1FTEW1EP1MKE91298 X 1FTFX1E5XMKE91655 X 1FTMF1E51MKE91702 VML3Z-99501A42-B 1FTFX1E55MKE91742 X 1FTFW1E52MKE91801 X 1FTEW1EP5MKE91840 X VML3Z-84501A42-B 1FTEW1EPXMKE91879 X 1FTEW1EP9MKE91887 X 1FTFW1E57MKE91891 X 1FTFW1E55MKE91923 X 1FTFW1E81MKE92349 X 1FTFX1E83MKE92589 X 1FTEX1EP9MKE92874 ML3Z-9900038-B ML3Z-9900038-C 1FTFW1E87MKE92999 X 1FTEX1CP0MKE93317 X 1FTFW1E87MKE93859 X 1FTFW1E85MKE97022 X 1FTFW1E88MKE97094 X ATTACHMENT IV Page 6 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E88MKE97144 X 1FTFW1E85MKE97148 X 1FTEX1EPXMKE97159 X 1FTFW1E82MKE97348 X 1FTFW1E82MKE97351 X VJL3Z-84501A42-A 1FTFW1E80MKE97560 X 1FTFW1E58MKE97568 X 1FTEW1CP5MKE97625 X 1FTFW1E89MKE97671 X 1FTFW1E89MKE97699 X 1FTEW1CP8MKE97747 X 1FTEW1EP5MKE97749 X 1FTFW1E81MKE97857 X 1FTFW1E82MKE97866 X 1FTMF1E52MKE97900 X 1FTFW1E87MKE97961 X VML3Z-84501A42-B 1FTFW1E85MKE98025 ML3Z-9900038-B ML3Z-9900038-C 1FTFW1E83MKE98105 X 1FTFW1E59MKE98177 X 1FTEW1EP5MKE98237 X 1FTFW1E81MKE98264 X 1FTFW1E80MKE98739 X 1FTFW1E82MKE98919 X 1FTFX1E87MKE98976 X ATTACHMENT IV Page 7 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEX1CP4MKE99492 X 1FTFW1E87MKE99533 X 1FTEW1EP8MKE99558 X 1FTFX1C83MKF01990 ML3Z-9900038-B ML3Z-9900038-C 1FTEX1EP4MKF02047 X 1FTFW1E85MKF02056 X 1FTFW1E81MKF02216 X 1FTMF1E50MKF02222 X 1FTEW1CP6MKF02234 X 1FTFW1E54MKF02345 X 1FTEW1EP1MKF02378 ML3Z-9900038-A 1FTFX1E55MKF02383 VML3Z-99501A42-E 1FTFW1E57MKF02386 X VML3Z-84501A42-B 1FTFW1E57MKF02565 X 1FTEW1EP9MKF04671 X 1FTFW1E85MKF04695 X 1FTFW1E87MKF04729 X 1FTFW1E55MKF04766 X 1FTFW1E54MKF04788 X 1FTFW1E56MKF04789 X 1FTFW1E50MKF04819 X 1FTFW1E59MKF04821 X 1FTFX1E55MKF04912 X 1FTFW1E56MKF05022 X ATTACHMENT IV Page 8 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E54MKF05035 X 1FTFW1E56MKF05053 X 1FTFW1E56MKF05117 X 1FTFW1E51MKF09298 ML3Z-9900038-BA ML3Z-9900038-C 1FTFW1E53MKF09299 ML3Z-9900038-BA ML3Z-9900038-C 1FTFW1E52MKF09374 X 1FTEW1EP3MKF09381 X 1FTEW1EP2MKF09663 ML3Z-9900038-A 1FTFW1E87MKF10045 X ML3Z-99286F56-B 1FTFW1E84MKF10049 X 1FTFW1E8XMKF10072 X 1FTFW1E86MKF10098 X VML3Z-99501A42-E 1FTFW1E87MKF10160 X 1FTFW1E52MKF10217 X 1FTEX1EP2MKF10275 X 1FTFW1E8XMKF10282 X 1FTEW1EP7MKF10291 X 1FTMF1CB5MKF10390 ML3Z-9900038-BA ML3Z-9900038-C 1FTMF1CB9MKF10411 ML3Z-9900038-BA ML3Z-9900038-C 1FTEW1EP6MKF10525 X 1FTFW1E55MKF10549 X 1FTFW1E8XMKF10556 X 1FTEX1CBXMKF10581 X 1FTEW1EP1MKF10609 X ATTACHMENT IV Page 9 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEW1EP9MKF10695 X 1FTEW1CP7MKF10763 X 1FTMF1EP9MKF10790 X 1FTFW1E80MKF10792 VML3Z-99501A42-B 1FTMF1C58MKF10801 X VML3Z-99501A42-E 1FTEW1CP0MKF10846 X 1FTEX1CP3MKF10854 X 1FTEX1CP5MKF10855 X 1FTFW1E84MKF10911 X VML3Z-99501A42-B 1FTFW1E85MKF10920 X 1FTEW1CP3MKF10937 X 1FTEW1CP0MKF11060 X 1FTFW1E59MKF11123 X 1FTNF1E5XMKF11255 X 1FTFW1E59MKF11283 X VML3Z-84501A42-D 1FTFW1E8XMKF11285 X VML3Z-84501A42-D 1FTFW1E86MKF11302 X VJL3Z-84501A42-A 1FTEW1CP6MKF11306 X 1FTMF1E54MKF11330 X 1FTFW1E8XMKF11349 ML3Z-9900038-A ML3Z-9900038-C 1FTFW1E53MKF11361 X 1FTMF1C58MKF11365 X 1FTFW1E59MKF11395 X VML3Z-84501A42-B 1FTFW1E85MKF11484 X ATTACHMENT IV Page 10 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E82MKF11569 X 1FTMF1EBXMKF11595 ML3Z-9900038-CA ML3Z-9900038-C 1FTEW1EP3MKF11938 X 1FTFW1E81MKF12051 X 1FTFW1E59MKF12269 X 1FTEW1C52MKF12273 X 1FTFW1E88MKF12449 X 1FTEW1EP5MKF12668 X 1FTFW1E59MKF12773 X 1FTEW1EPXMKF12844 X 1FTEW1CP2MKF12940 X 1FTFW1E89MKF13013 X 1FTFW1E85MKF13042 X 1FTFW1E82MKF13158 X 1FTMF1EP8MKF13194 X 1FTFW1E85MKF13302 X 1FTFW1E55MKF13371 X 1FTFW1E58MKF13378 X 1FTFW1E87MKF14032 X 1FTEW1CP9MKF14636 X 1FTFW1E83MKF14772 X 1FTFW1E8XMKF14851 X 1FTEW1EP7NKD00050 X VML3Z-84501A42-D 1FTFW1E82NKD00051 X VML3Z-84501A42-B ATTACHMENT IV Page 11 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E57NKD00066 VJL3Z-84501A42-A 1FTFW1E88NKD00071 X VML3Z-84501A42-D 1FTFW1E80NKD00081 X VML3Z-84501A42-B 1FTEW1EP9NKD00082 VJL3Z-84501A42-A 1FTFW1E8XNKD00086 VJL3Z-99501A42-A 1FTFX1E85NKD00087 X VML3Z-99501A42-C 1FTFX1E5XNKD00088 X VML3Z-99501A42-E 1FTFW1E83NKD00091 X VML3Z-99501A42-E 1FTEW1EP3NKD00093 VML3Z-84501A42-D 1FTFW1E84NKD00097 X VML3Z-99501A42-B 1FTFW1E88NKD00099 X VML3Z-84501A42-D 1FTFW1E88NKD00104 X VML3Z-84501A42-B 1FTFW1E85NKD00108 X VML3Z-84501A42-D 1FTFW1E80NKD00114 X VML3Z-84501A42-B 1FTFW1E54NKD00123 X VJL3Z-84501A42-A 1FTFW1E85NKD00139 VML3Z-99501A42-B 1FTFW1E87NKD00157 X VML3Z-84501A42-B 1FTFW1E80NKD00159 X VML3Z-99501A42-B 1FTFW1E80NKD00162 X VML3Z-84501A42-B 1FTFW1E82NKD00163 X VJL3Z-84501A42-A 1FTEW1EP2NKD00179 X VML3Z-84501A42-D 1FTEW1EP3NKD00191 VML3Z-84501A42-D 1FTEW1EP9NKD00194 VML3Z-84501A42-D 1FTEW1EP4NKD00202 VML3Z-84501A42-D ATTACHMENT IV Page 12 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEW1EP8NKD00204 VML3Z-84501A42-D 1FTEW1C84NKD00213 VJL3Z-84501A42-A 1FTFW1E86NKD00215 X VJL3Z-84501A42-A 1FTFW1E88NKD00216 X VJL3Z-84501A42-A 1FTFX1E85NKD00221 X VML3Z-99501A42-F 1FTFW1E57NKD00231 ML3Z-9900038-A 1FTFW1E86NKD00232 X 1FTEX1CB3NKD00244 ML3Z-9900038-BA ML3Z-9900038-C 1FTMF1CB9NKD00246 ML3Z-99286F56-B 1FTMF1CB0NKD00247 ML3Z-99286F56-B 1FTMF1EP1NKD00251 X 1FTEW1EP6NKD00265 X 1FTEW1EP8NKD00297 X 1FTEX1EP7NKD00305 ML3Z-9900038-B 1FTEX1CP7NKD00310 X 1FTEW1EP3NKD00322 ML3Z-9900038-A 1FTEX1EP7NKD00336 X 1FTNF1E8XNKD00343 X 1FTMF1CBXNKD00353 ML3Z-9900038-CA ML3Z-9900038-C 1FTEX1CB7NKD00411 X 1FTNF1C82NKD00422 X 1FTFW1E80NKD00517 X 1FTMF1CB4NKD00526 ML3Z-9900038-CA ML3Z-99286F56-B 1FTFW1E80NKD00551 X ATTACHMENT IV Page 13 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E88NKD00572 X 1FTEW1CP3NKD00579 X 1FTFX1E87NKD00592 ML3Z-9900038-CA 1FTEW1C5XNKD00738 X 1FTFW1E86NKD00750 X 1FTEW1EP4NKD00751 X 1FTEW1CB8NKD00761 X 1FTEW1CP7NKD00844 X 1FTEX1EP9NKD00872 X 1FTEW1C87NKD00903 X 1FTEW1C87NKD00920 X 1FTMF1CB8NKD00934 X 1FTEX1CP3NKD00935 X 1FTFW1E89NKD00953 X 1FTNF1E56NKD00958 X 1FTFX1E81NKD00961 X 1FTFW1E84NKD01041 X 1FTMF1E52NKD01147 X 1FTFX1E52NKD01168 X 1FTEW1EP2NKD01171 X 1FTMF1CB5NKD01202 X 1FTFW1E88NKD01222 X 1FTEX1CB7NKD01252 X 1FTFW1E83NKD01290 X ATTACHMENT IV Page 14 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E8XNKD01304 X 1FTEW1EPXNKD01306 X 1FTMF1CB1NKD01309 ML3Z-9900038-CA ML3Z-9900038-C 1FTMF1E59NKD01324 X 1FTMF1CB5NKD01569 X 1FTEX1CP0NKD01623 X 1FTEW1C85NKD01676 X 1FTEW1CP2NKD01755 X 1FTFW1E56NKD01886 X 1FTFW1E83NKD01936 X 1FTFW1E87NKD01969 X 1FTFW1E56NKD02200 X 1FTEW1EP5NKD02248 X 1FTFW1E86NKD02255 X 1FTFX1E83NKD02260 X 1FTFW1E87NKD02264 X 1FTFW1E87NKD02278 X 1FTFX1E51NKD02294 X 1FTFW1E86NKD02305 X 1FTFW1E84NKD02318 X 1FTFW1E86NKD02319 X 1FTFW1E80NKD02333 X 1FTFX1E80NKD02345 X 1FTEW1EPXNKD02360 X ATTACHMENT IV Page 15 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E8XNKD02372 X 1FTFW1E81NKD02390 X 1FTEW1EPXNKD02391 X 1FTFW1E55NKD02415 X 1FTMF1E53NKD02436 X 1FTEW1CP3NKD02462 X 1FTEW1CP8NKD02487 ML3Z-9900038-A 1FTEW1CP8NKD02506 X 1FTFW1E81NKD02549 X 1FTFX1E58NKD02552 X 1FTEW1CP5NKD02561 X 1FTFW1E83NKD02567 X 1FTMF1CB1NKD02606 ML3Z-99286F56-B 1FTMF1E59NKD02635 X 1FTMF1E52NKD02637 X 1FTMF1CP4NKD02708 X 1FTFW1E89NKD02735 X 1FTFW1E86NKD02739 X 1FTFW1E89NKD02749 X 1FTMF1E5XNKD02756 X 1FTEW1EP8NKD06293 X 1FTEX1EP8NKD06307 X 1FTMF1E50NKD06315 X 1FTMF1EP2NKD06317 X ATTACHMENT IV Page 16 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTMF1EP4NKD06321 X 1FTEW1EP4NKD06324 ML3Z-9900038-A 1FTFW1E81NKD06343 X 1FTFW1E83NKD06344 X 1FTFW1E86NKD06399 X 1FTEW1EPXNKD06411 ML3Z-9900038-A 1FTFW1E86NKD06564 X 1FTEW1CP6NKD06604 X 1FTFW1E55NKD06612 X 1FTFW1E8XNKD06616 ML3Z-9900038-A 1FTFW1C83NKD06735 X 1FTFW1E85NKD06765 X 1FTFW1E81NKD06780 X 1FTFW1E89NKD06798 X 1FTFW1E81NKD06939 X 1FTFW1E83NKD06960 X 1FTFW1E85NKD06961 ML3Z-9900038-A 1FTFW1E83NKD07381 X 1FTMF1E51NKD07411 X 1FTEW1CP0NKD07442 ML3Z-9900038-A 1FTFW1E83NKD07445 ML3Z-9900038-A 1FTEX1CP0NKD07454 X 1FTEX1CB9NKD07523 X 1FTEX1CB7NKD07567 X ATTACHMENT IV Page 17 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E8XNKD07636 X 1FTEX1EP2NKD07646 ML3Z-9900038-B 1FTFW1E8XNKD07653 ML3Z-9900038-A 1FTFW1E89NKD07692 ML3Z-9900038-A 1FTFW1E87NKD07741 ML3Z-9900038-A 1FTEW1EP5NKD07742 ML3Z-9900038-A 1FTFW1E88NKD07781 ML3Z-9900038-A 1FTFW1E81NKD07797 X 1FTEW1EP8NKD07850 ML3Z-9900038-A 1FTFW1E80NKD07855 ML3Z-9900038-A 1FTMF1E59NKD07866 X 1FTFW1E88NKD07876 X 1FTFW1E52NKD07894 X 1FTMF1CP1NKD07901 X 1FTFW1E81NKD07959 X 1FTFW1E80NKD07967 X 1FTEW1EP0NKD07969 X 1FTFW1E85NKD08046 X 1FTFW1E80NKD08049 X 1FTFW1E89NKD08079 ML3Z-9900038-A 1FTFW1E84NKD08085 X 1FTMF1CB7NKD08619 ML3Z-9900038-BA ML3Z-9900038-C 1FTFW1E5XNKD08730 X 1FTEW1CP0NKD08767 X ATTACHMENT IV Page 18 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E82NKD08859 X 1FTFW1E56NKD09048 X 1FTFW1E82NKD09106 X 1FTFW1E83NKD09129 ML3Z-9900038-A 1FTFW1E83NKD09177 X 1FTEW1EB1NKD09220 X 1FTFW1E83NKD09227 X 1FTFW1E52NKD09273 X 1FTFX1E8XNKD09402 X 1FTFW1E80NKD09413 X 1FTEW1EP5NKD09538 ML3Z-9900038-A 1FTFW1E80NKD09573 X 1FTFW1E86NKD09593 X 1FTFX1E53NKD09666 X 1FTMF1EP6NKD09785 X 1FTFW1E81NKD09811 X 1FTEW1CP4NKD09873 ML3Z-9900038-AA ML3Z-9900038-C 1FTMF1C58NKD09983 X 1FTMF1CB5NKD10045 X 1FTFW1E88NKD10048 X 1FTEW1CP8NKD10055 X 1FTFW1E82NKD10093 X 1FTFW1E53NKD10125 X 1FTEX1CP7NKD10156 X ATTACHMENT IV Page 19 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTFW1E82NKD10157 X 1FTMF1EP5NKD10166 ML3Z-9900038-BA ML3Z-9900038-C 1FTFW1E80NKD10173 X 1FTFW1E81NKD10196 X 1FTEX1CB3NKD10210 X 1FTFW1E86NKD10226 X 1FTFW1E5XNKD10266 X 1FTFW1E88NKD10275 X 1FTFW1E81NKD10294 X 1FTFW1E83NKD10295 X 1FTEW1EPXNKD16386 X 1FTMF1CB1NKD16425 X 1FTEW1EP1NKD16518 ML3Z-9900038-A 1FTEW1EP7NKD16541 ML3Z-9900038-A 1FTFW1E85NKD16566 X 1FTFX1E87NKD16582 X 1FTEX1CB6NKD16650 ML3Z-9900038-BA ML3Z-9900038-C 1FTFX1E80NKD16679 X 1FTEW1EB6NKD16700 ML3Z-9900038-AA ML3Z-9900038-C 1FTFW1E87NKD16701 ML3Z-9900038-A 1FTFW1E8XNKD16739 X 1FTEW1EP8NKD16810 X 1FTEW1EP9NKD16847 ML3Z-9900038-A 1FTFW1E84NKD16865 ML3Z-9900038-B ATTACHMENT IV Page 20 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEX1EP4NKD16901 X 1FTFW1E85NKD16938 X 1FTEW1EP8NKD16953 X 1FTEW1EPXNKD17070 VML3Z-84501A42-B 1FTFW1E80NKD17186 X 1FTEW1CP9NKD17290 X 1FTFW1E51NKD17302 X 1FTFW1E83NKD17358 ML3Z-9900038-A 1FTFW1E5XNKD17590 ML3Z-9900038-A 1FTFW1E55NKD17884 X 1FTFW1E5XNKD17895 X 1FTFW1E89NKD18031 X 1FTEW1CP6NKD18073 ML3Z-9900038-A 1FTEW1CPXNKD18075 ML3Z-9900038-B 1FTFW1E56NKD18137 ML3Z-9900038-A 1FTFW1E86NKD18164 X 1FTEW1CP5NKD18243 ML3Z-9900038-AA ML3Z-9900038-C 1FTEX1EB5NKD18256 ML3Z-9900038-BA ML3Z-9900038-C 1FTFW1E89NKD18319 X 1FTEW1EB9NKD18358 ML3Z-9900038-AA ML3Z-9900038-C 1FTEW1CP2NKD18572 ML3Z-9900038-AA ML3Z-9900038-C 1FTFX1E86NKD18582 X 1FTEW1EP8NKD18881 ML3Z-9900038-AA ML3Z-9900038-C 1FTEW1EP3NKD18996 ML3Z-9900038-AA ML3Z-9900038-C ATTACHMENT IV Page 21 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEW1EPXNKD19305 X 1FTEX1EP5NKD19421 ML3Z-9900038-BA ML3Z-9900038-C 1FTFW1E54NKD19447 X 1FTMF1EB1NKD19452 ML3Z-99286F56-B 1FTEW1EP6NKD19527 X 1FTFW1E56NKD19546 X 1FTMF1CB9NKD19802 X 1FTFW1E51NKD19969 X 1FTEW1EP9NKD20039 ML3Z-9900038-A 1FTEW1EP2NKD20058 ML3Z-9900038-A 1FTEW1EP4NKD20224 ML3Z-9900038-A 1FTEW1EP1NKD20231 ML3Z-9900038-A 1FTEW1EP8NKD20386 ML3Z-9900038-A 1FTEW1EP2NKD20397 ML3Z-9900038-A 1FTEW1EP9NKD20400 ML3Z-9900038-A 1FTEW1EP2NKD20531 ML3Z-9900038-A 1FTEW1C51NKD20943 VML3Z-84501A42-B 1FTFW1E87NKD21607 X 1FTFW1E88NKD22121 ML3Z-9900038-B 1FTEX1EP3NKD22527 ML3Z-9900038-BA ML3Z-9900038-C 1FTEW1CPXNKD23163 ML3Z-9900038-AA ML3Z-9900038-C 1FTEW1EP2NKD23252 ML3Z-9900038-AA ML3Z-9900038-C 1FTEW1CP4NKD23353 ML3Z-9900038-AA ML3Z-9900038-C 1FTMF1E52NKD23357 X ATTACHMENT IV Page 22 of 22 VIN List – Accessories Chart VIN Spray in Bed Liner Drop-In Bed Liner Tailgate Liner Bed Ramps Bed Tonneau Cover Cross-Bed Tool Box 1FTEW1EP1NKD23467 ML3Z-9900038-A 1FTEX1CP7NKD23778 X VNC3Z-17N004-B 1FTEW1EP8NKD23935 ML3Z-9900038-AA ML3Z-9900038-C 1FTEW1CP7NKD23962 ML3Z-9900038-AA ML3Z-9900038-C 1FTEW1EP8NKD31520 X 1FTEW1CP3NKD34117 X 1FTEW1EP2NKD36101 X  Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 February 2022 Customer Satisfaction Program 22B02 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? One or more of the following factory ordered pickup bed accessories was not installed on your vehicle: • Spray-in Bedliner • Hard Plastic Bedliner • Bed Ramps • Pickup Box Tonneau Cover (hard/soft/retractable) • Cross Bed Tool Box What will Ford and your dealer do? Ford Motor Company has authorized your dealer to install the applicable missing bed accessories as ordered free of charge (parts and labor) under the terms of this program. This Customer Satisfaction Program will be in effect until January 31, 2023 regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for the spray-in bedliner application is less than one full day and the time needed for the installation of any other accessory is less one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 22B02. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Your servicing dealer has the list of any missing accessories that are applicable for your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.  Copyright 2022 Ford Motor Company What should you do? (continued) Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is receiving the spray-in bedliner installation, if applicable. Please see your dealer for guidelines and limitations. Have you previously paid for accessory(s) installation? If you have previously paid for the installation of one of the applicable ordered accessories for your vehicle before the date of this letter, you may be eligible for a refund. Refunds will only be provided for the cost related to the installation of the missing accessory(s). To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before July 31, 2022. To avoid delays, do not send receipts to Ford Motor Company. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).  Copyright 2022 Ford Motor Company Can we assist you further? (continued) FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division

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