22R01 – Brake Stop Lamps Remain On – 2014-2015 Ford Fusion & Lincoln MKZ & 2015 Mustang

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 13, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Regional Recall 22R01 – Supplement #1 Certain 2014 – 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On REF: Safety Recall 22S02 Certain 2014 – 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On New! REASON FOR THIS SUPPLEMENT • Attachments: Updated technical instructions for the Fusion and MKZ vehicles. • Labor Allowances: Updated labor allowances to reflect Fusion, MKZ, Mustang and Hybrid vehicles. AFFECTED VEHICLES Vehicles identified below were not originally sold and are not currently registered in the high ambient temperature states covered under Safety Recall 22S02. Vehicle Model Year Assembly Plant Build Dates Fusion 2014 – 2015 Flatrock October 1, 2013 through April 19, 2015 Mustang 2015 Flatrock February 11, 2014 through July 31, 2015 Fusion / MKZ 2014 – 2015 Hermosillo October 1, 2013 through April 6, 2015 This program does not apply to vehicles originally sold in, or currently registered in the following states or countries/territories: In the United States Texas Louisiana Mississippi Alabama Florida Georgia South Carolina North Carolina Virginia Hawaii Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM Under Safety Recall 22S02, in some of the affected vehicles, exposure to a high temperature, high humidity, and high salinity environment is causing the brake pedal “stop bumper” to disintegrate and fall off on some of the affected vehicles resulting in the brake stop lamps remaining on continuously, even when the brake pedal is not applied. If the brake pedal bumper is missing on automatic transmission vehicles, the engine can be started, and the transmission can shift out of park without depressing the brake pedal. For 22R01, owners will be instructed to request a repair under this regional program if their vehicle exhibits brake pedal concerns or if they are concerned about the brake pedals in their vehicles.  Copyright 2022 Ford Motor Company NOTE: Vehicles identified as originally sold, or currently registered in the high ambient temperature states are included in Safety Recall 22S02 and can be identified in OASIS. SERVICE ACTION Dealers are to replace the brake pedal bumper. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of April 8. 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information New! Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 Regional Program 22R01 – Supplement #1 Certain 2014 – 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On OASIS ACTIVATION OASIS has been activated since March 25, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this regional program. • Owners can continue to safely drive their vehicles if they ensure the doors are securely latched without using excessive effort before driving. STOCK VEHICLES Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This regional program must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the program on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires September 18, 2022. • Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with brake pedal replacement. RENTAL VEHICLES Rental vehicles are not approved for this program.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 Regional Program 22R01 – Supplement #1 Certain 2014 – 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22R01 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22R01 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 Regional Program 22R01 – Supplement #1 Certain 2014 – 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On New! LABOR ALLOWANCES Description Labor Operation Labor Time Replace 1 Brake Pedal Bumper – Mustang 22R01B 0.3 Hours Replace 1 Brake Pedal Bumper – Fusion/MKZ/Hybrid 22R01D 0.4 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity MR3Z-7583-A Brake Pedal Bumper 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 Regional Recall 22R01 – Supplement #1 Certain 2014 – 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 REGIONAL PROGRAM 22R01-S1 CPR © 2022FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 CERTAIN 2014 – 2015 MODEL YEAR MUSTANG, FUSION, AND MKZ VEHICLES — BRAKE PEDAL BUMPER REPLACEMENT NOTE: For Mustang vehicles proceed to Mustang Service Procedure on Page 1. NOTE: For Fusion and MKZ vehicles proceed to Fusion and MKZ Service Procedure on Page 2. MUSTANG SERVICE PROCEDURE 1. Remove the brake pedal bumper by pushing down on the brake pedal and using pliers or a flat blade screw driver to pull the bumper out. If needed push in the brake switch plunger back for more clearance. See Figure 1. 21428A BRAKE PEDAL BUMPER FIGURE 1 2. Install the new brake pedal bumper. See Figure 2. 21428B BRAKE PEDAL BUMPER FIGURE 2 ATTACHMENT III PAGE 2 OF 4 REGIONAL PROGRAM 22R01-S1 CPR © 2022FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 FUSION AND MKZ SERVICE PROCEDURE NOTICE: Do not press, pull or otherwise move the brake pedal while removing or installing the stoplamp switch. The switch must be installed with the booster push rod attached to the brake pedal and with the brake pedal in the at-rest position. Installing the switch with the brake pedal in any other position results in incorrect adjustment and damage to the switch. 1. Remove the stoplamp switch. Please follow the Workshop Manual (WSM) procedures in Section 417-01. 2. Insert a hook tool through the stoplamp switch opening and remove the brake pedal bumper. See Figure 3. NOTE: Brake pedal assembly removed for clarity. NOTE: Hybrid vehicles similar. HOOK TOOL 21428C BRAKE PEDAL BUMPER FIGURE 3 ATTACHMENT III PAGE 3 OF 4 REGIONAL PROGRAM 22R01-S1 CPR © 2022FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 3. Apply a small piece of folded over painters tape to the new brake pedal bumper, and using angled needle nose pliers position the new brake pedal bumper for installation. See Figure 4. NOTE: Brake pedal assembly removed for clarity. NOTE: Hybrid vehicles similar. PAINTERS TAPE ANGLED NEEDLE NOSE PLIERS 21428D FIGURE 4 4. Insert a small allen wrench through the stoplamp switch opening and push the new brake pedal bumper into place. See Figure 5. NOTE: Brake pedal assembly removed for clarity. NOTE: Hybrid vehicles similar. ALLEN WRENCH 21428E FIGURE 5 ATTACHMENT III PAGE 4 OF 4 REGIONAL PROGRAM 22R01-S1 CPR © 2022FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 6. Insert a 1/4 in. extension through the stoplamp switch opening and push on the new brake pedal bumper ensuring that it is fully seated into place. See Figure 7. NOTE: Brake pedal assembly removed for clarity. NOTE: Hybrid vehicles similar. 1/4 INCH EXTENSION BRAKE PEDAL BUMPER FIGURE 7 5. Remove the painters tape from the new brake pedal bumper. See Figure 6. NOTE: Brake pedal assembly removed for clarity. NOTE: Hybrid vehicles similar. 21428G BRAKE PEDAL BUMPER PAINTERS TAPE FIGURE 6 7. Reinstall the stoplamp switch. Please follow the WSM procedures, in Section 417-01.

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