21L04 – Fuel Filler Door E85 Label Removal – 2020-2021 Ford Transit

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 17, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DELIVERY HOLD – Special Field Action 21L04 Certain 2020-2021 Model Year Transit Vehicles Equipped with a 3.5L Ecoboost Engine – Fuel Filler Door E85 Label Removal AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2020-2021 Kansas City December 01, 2020 through July 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS ACTION In all of the affected vehicles, the fuel tank filler door may incorrectly have an E85 fuel label installed on units that are not rated for E85 fuel. The use of E85 fuel in vehicles not rated for E85 fuel may cause a lean condition along with a Malfunction Indicator Lamp (MIL) and a P0172 Diagnostic Trouble Code (DTC). Continued driving with E85 fuel may lead to drivability symptoms including hard to start, rough idle, stalling, hesitation, surging, or lack of power. SERVICE ACTION Before delivering any of the vehicles involved in this program, dealers are to inspect the fuel filler door for an E85 fuel label and remove it if present. This service will be performed on the affected vehicles at no charge to the vehicle owner. This can be completed by the dealer utilizing a mobile repair process. To assist vehicle owners to have this repair completed, dealers are to arrange for a mobile repair at the owner’s location. Refer to the Special Allowances section in Attachment I for further details. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of June 6, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. EXPIRATION DATE This program has no expiration date. We encourage dealers to complete this service as soon as possible. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Repair Record Owner Notification Letter  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DELIVERY HOLD – Special Field Action 21L04 Certain 2020-2021 Model Year Transit Vehicles Equipped with a 3.5L Ecoboost Engine Fuel Filler Door E85 Label Removal MOBILE REPAIR RECOMMENDATIONS • Confirm with customer a mobile repair is feasible. • Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions. • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended. • Recommended tools and cleaning supplies: plastic scraper, mineral spirits, isopropyl alcohol and a clean lint free shop towel. MOBILE REPAIR QUESTIONS AND ASSISTANCE • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS will be activated on May 17, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 17, 2022. Owner names and addresses will be available by June 21, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DELIVERY HOLD – Special Field Action 21L04 Certain 2020-2021 Model Year Transit Vehicles Equipped with a 3.5L Ecoboost Engine Fuel Filler Door E85 Label Removal TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this Field Service Action. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action. The FSA number (21L04) is the sub code.  Customer Concern Code (CCC): A99 – Administrative, Maintenance, Misbuilt, etc.  Condition Code (CC): 38 – Wrong Part  Causal Part Number: 9A095 – Label  Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Special Allowances o Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions. o For dealer-performed mobile repairs, retain a copy of the Service Management signed record (see Attachment VI), with the repair order documentation. o Claim the mobile repair allowance Labor Operation Code 21L04MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Attachment II). Claims Preparation and Submission Continued On The Next Page  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DELIVERY HOLD – Special Field Action 21L04 Certain 2020-2021 Model Year Transit Vehicles Equipped with a 3.5L Ecoboost Engine Fuel Filler Door E85 Label Removal CLAIMS PREPARATION AND SUBMISSION (continued) • Provision for Locally Obtained Supplies: Includes mineral spirit, isopropyl alcohol, and a clean lint free shop towel. Submit on the same line as the repair. Fluids will support multiple repairs. o Program Code: 21L04 o Misc. Expense: OTHER o Misc. Expense: Claim up to $1.00  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DELIVERY HOLD – Special Field Action 21L04 Certain 2020-2021 Model Year Transit Vehicles Equipped with a 3.5L Ecoboost Engine Fuel Filler Door E85 Label Removal LABOR ALLOWANCES Description Labor Operation Labor Time Remove E85 Label from Fuel Filler Door 21L04B 0.3 Hours Mobile Repair Can be Used With 21L04B When Repair Takes Place Away from The Dealership If Additional Time is Required Due to Travel, Please Submit an SSSC Approval Form 21L04MM 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. See CLAIMS PREPARATION AND SUBMISSION section for locally obtained supplies. ATTACHMENT III PAGE 1 OF 3 SPECIAL FIELD ACTION 21L04 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 CERTAIN 2020-2021 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITH A 3.5L ECOBOOST ENGINE — FUEL FILLER DOOR E85 LABEL REMOVAL SERVICE PROCEDURE 1. Open the fuel filler door following the owners manual and locate the yellow E85 fuel label. See Figure 1. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21399A E85 FUEL LABEL FUEL FILLER DOOR FIGURE 1 ATTACHMENT III PAGE 2 OF 3 SPECIAL FIELD ACTION 21L04 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 2. Using your finger or a plastic scraper, remove the yellow E85 fuel label. See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21399B PLASTIC SCRAPER FIGURE 2 3. Using mineral spirits and a clean lint free shop towel, remove any residue left behind from the E85 fuel label. See Figure 3. STUD FOR MISSING NUT STUD FOR MISSING NUT 21399C E85 FUEL LABEL RESIDUE FIGURE 3 ATTACHMENT III PAGE 3 OF 3 SPECIAL FIELD ACTION 21L04 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 4. Using isopropyl alcohol and a clean lint free shop towel, clean any mineral spirits residue left behind. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21399D MINERAL SPIRITS RESIDUE FIGURE 4 5. Close the fuel filler door. This completes the repair.  Copyright 2022 Ford Motor Company ATTACHMENT IV Page 1 of 1 NEW VEHICLE DELIVERY HOLD Special Field Action 21L04 Certain 2020-2021 Model Year Transit Vehicles Equipped with a 3.5L Ecoboost Engine Fuel Filler Door E85 Label Removal MOBILE REPAIR RECORD VIN received: As outlined below for the 21L04 Field Service Action program. Mobile Repair – Date: Repair Order # Repair Order Date Service Manager Signature Date

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 Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 June 2022 Special Field Action 21L04 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 It has come to our attention that a fuel filler door label for your vehicle, with the VIN shown above, may incorrectly indicate that E85 fuel may be used in your vehicle. We apologize for this inconvenience and want to correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Malfunction Indicator Lamp On your vehicle, it may be possible that the fuel filler door incorrectly displays an E85 fuel label. The use of E85 fuel in vehicles not rated for E85 fuel may cause a lean condition along with a Malfunction Indicator Lamp (shown on the left). Continued driving with E85 fuel may lead to drivability symptoms including hard to start, rough idle, stalling, hesitation, surging, or lack of power. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to perform a mobile or in dealership repair to remove the E85 fuel label from the fuel filler door free of charge (parts and labor). How long will it take? The time needed for this mobile or in dealership repair is less than one-half day. However, due to service scheduling requirements for in dealership repair, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Special Service Action 21L04. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible.  Copyright 2022 Ford Motor Company What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Mobile Inspection (participating dealers) Upon customer request, Ford has authorized your local dealership to remove the E85 label from your vehicle’s fuel filler door at a time and location convenient for you. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. Thank you for your attention to this important matter. Sincerely, Ford Customer Service Division

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