22N06 – Rear Axle Repair After Bolt Fracture – 2020-2022 Ford Explorer

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Advance Notice – Customer Satisfaction Program 22N06

© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 10, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Advance Notice – Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer (Non-Police) Vehicles Rear Axle Repair After Bolt Fracture REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S27 Dated: May 4, 2022 PROGRAM TERMS This program provides a no-cost, one-time repair (if needed) to the parts required to replace a rear subframe bushing and axle cover due to a rear axle bolt bending and fracturing for ten (10) years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program. If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will last through March 31, 2023, or six months after part availability. Coverage is automatically transferred to subsequent owners. VEHICLES COVERED BY THIS PROGRAM Vehicle Model Year Assembly Plant Build Dates Explorer 2020 Chicago Assembly / Chicago SHO Center October 22, 2018 through September 27, 2020 2021 June 4, 2020 through November 10, 2021 2022 July 3, 2021 through March 31, 2022 Affected vehicles are identified in OASIS. REASON FOR THIS PROGRAM In some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. © Copyright 2022 Ford Motor Company SERVICE ACTION A complete Dealer Bulletin will be provided to dealers by the end of 3rd Quarter 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this customer satisfaction program. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a program. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

© Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 June 2022 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S27 / NHTSA Recall 22V255 Customer Satisfaction Program 22N06 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible that a rear axle mounting bolt may fracture during vehicle acceleration. What is the risk? A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of the vehicle’s forward power and loss of transmission torque to the rear wheels. Loss of the vehicle’s forward power increases the risk of crash and injury. Transmission torque is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to reprogram the Powertrain Control Module (PCM) free of charge (parts and labor). This PCM update will engage the electronic parking brake every time the vehicle is shifted into Park (P). An engaged parking brake will not allow the vehicle to roll. © Copyright 2022 Ford Motor Company What will Ford and your dealer do? (continued) In addition, for your peace of mind, Ford Motor Company will provide a one-time repair of the rear axle bolts and housing (if needed) under Customer Satisfaction Program 22N06. 22N06 provides the one-time repair for 10 years or 150,000 miles from the warranty start date – whichever comes first. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S27. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Until the recall repair is completed, customers should apply the parking brake when the vehicle is in park. If severe noise and/or vibration from the rear axle is noticed, please find a safe parking location and call your dealer immediately. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. © Copyright 2022 Ford Motor Company Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the repairs required due to rear axle bolt fracture. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V255. Thank you for your attention to this important matter. Ford Customer Service Division

© Copyright 2022 Ford Motor Company Ford Motor Company Ford, División de Servicio al Cliente P. O. Box 1904 Dearborn, Michigan 48121 Junio 2022 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S27/Campaña 22V255 de la NHTSA Programa de satisfacción del cliente 22N06 Sr. Juan Pérez Calle Principal 123 Ciudad, EE. UU. 12345 Número de identificación del vehículo (VIN): 12345678901234567 Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el tornillo de montaje del eje trasero de su vehículo se fracture durante la aceleración. ¿Qué riesgo existe? Si el tornillo del eje trasero se fractura, la carcasa del eje trasero podría salir de su posición, lo cual genera ruido intenso y vibración. Si se rompe el tornillo del eje trasero, la flecha de mando o las semiflechas podrían desconectarse, lo cual se traduce en la pérdida de la potencia de avance del vehículo y la pérdida del par de torsión de la transmisión a la ruedas traseras. La pérdida de la potencia de avance del vehículo aumenta el riesgo de sufrir un choque y resultar lesionado. El par de torsión de la transmisión es necesaria para sostener el vehículo en estacionamiento. Si no se aplica el freno de estacionamiento, la pérdida del par de torsión de estacionamiento primario permitirá que el vehículo se desplace en estacionamiento, lo cual aumenta el riesgo de sufrir un choque y resultar lesionado. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado al distribuidor para que realice la reprogramación del módulo de control del tren motriz (PCM) sin costo (piezas y mano de obra). Esta actualización del PCM acoplará el freno de estacionamiento electrónico cada vez que el vehículo cambie a Estacionamiento (P). Si el freno de estacionamiento está acoplado, el vehículo no se desplazará. © Copyright 2022 Ford Motor Company ¿Qué medidas adoptarán Ford y su distribuidor? (continuación) Adicionalmente y para su tranquilidad, Ford Motor Company proporcionará una reparación única de los tornillos y la carcasa del eje trasero (si fuera necesario) conforme al Programa de satisfacción del cliente 22N06. 22N06 proporciona una reparación única durante 10 años o 150,000 millas a partir de la fecha de inicio de la garantía, lo que se cumpla primero. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S27. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Mientras la reparación de la campaña no se realice, los clientes deben aplicar el freno de estacionamiento cuando el vehículo esté en Estacionamiento. Si percibe ruido intenso y/o vibración en el eje trasero, busque un lugar seguro para estacionar y llame de inmediato a su distribuidor. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. © Copyright 2022 Ford Motor Company COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con reparaciones requeridas debido a la fractura del tornillo del eje trasero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. © Copyright 2022 Ford Motor Company ¿Podemos hacer algo más por usted? (continuación) Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V255de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

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© David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 23, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Replacement REF : NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S27 – Supplement #3 Dated: September 23, 2022 PROGRAM TERMS This program provides a no-cost, one-time repair (if needed) to the rear axle bolt for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program. If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will last through September 30, 2023. Coverage is automatically transferred to subsequent owners. VEHICLES COVERED BY THIS PROGRAM Vehicle Model Year Assembly Plant Build Dates 2021 Chicago Assembly / Chicago SHO Center October 22, 2018 through September 27, 2022 2020 June 4, 2020 through November 10, 2021 June 29, 2021 through April 26, 2022 Affected vehicles are identified in OASIS. Note: This program does NOT cover Explorer Police Units (VIN Positions 5-7 are K8A). These vehicles are covered under Recall 22S27. REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR In some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. SERVICE ACTION If an affected vehicle exhibits a fractured rear axle bolt, dealers are to replace the rear axle bolt, rear rential cover, and subframe bushing. This service must be performed at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE An initial Owner Letter was mailed the week of June 6, 2022 notifying the owner about this program. An additional Owner Letter will be combined with 22S27 and mailed when parts are available in sufficient quantities. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2022 Ford Motor Company Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures ATTACHMENT I Page 1 of 3 OASIS ACTIVATION OASIS was activated on April 19, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. SOLD VEHICLES • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Do not perform this program unless the affected vehicle exhibits the covered condition. TITLE BRANDED / SALVAGED VEHICLES Vehicles with cancelled warranties are not eligible for this service action. OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires March 31, 2023. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Non- covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with rear axle bolt fracture. RENTAL VEHICLES The use of rental vehicles is not approved for this program. TOWING If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program. © Copyright 2022 Ford Motor Company Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures ATTACHMENT I Page 2 of 3 REPAIR PHOTO SUBMISSION Ford has requested photo evidence of a fractured rear axle bolt for this FSA. For claim reimbursement please submit photos that clearly show the vehicle VIN, and the fractured rear axle bolt. • Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/. Note: If you have never used the Web-Based report a vehicle concern- you will need to create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS. Instructions on how to create a user profile and submit photos can be found in EFC08860. Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp; • After completing the report entry form you can upload a maximum of 5 attachments at once. o If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, PRIOR to submitting the report. o If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. © Copyright 2022 Ford Motor Company Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures ATTACHMENT I Page 3 of 3 CLAIMS PREPARATION AND SUBMISSION • Note: All repairs for this program should be claimed using the claim entry direction below regardless if the vehicle is still under the New Vehicle Limited Warranty. o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim repairs to FSA 22N06 if vehicle is still within time and mileage limits. • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: ▪ Claim type 31: Field Service Action. The FSA number 22N06 is the sub code. ▪ Customer Concern Code (CCC): K18 ▪ Condition Code (CC): 01 ▪ Causal Part Number: 4001 ▪ Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22N06 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to provide towing services for completing this program. Submit on the same line as the repair. o Program Code: 22N06 o Misc. Expense: OTHER o Misc. Expense: Claim up to $250.00 © Copyright 2022 Ford Motor Company Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures ATTACHMENT II Page 1 of 3 LABOR ALLOWANCES Description Labor Operation Labor Time Replace the rear subframe bushing, mounting bolt, inspect and replace rear differential cover. Time allowed to submit photos. PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: 22N06B 22N06ZZ 3.1 Hours 0.2 Hours To place an order for the subframe bushing and differential housing cover submit a VIN-specific Part Order contact along with photos of the broken axle bolt via the SSSC Web Contact Site. Part Number L1MZ-4B425-D L1MZ-4033-C Description Subframe Bushing Differential Housing Cover Order Quantity 1 1 Claim Quantity 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number W719362-S439 W520516-S441 W720438-S439 W714297-S440 W719459-S439 W520214-S440 W720034-S440 LB5Z-3B477-A W717822-S439 W719511-S439 L1MZ-3B498-D L1MZ-3B498-E Description Toe Link to Knuckle Bolt (1 required – 4 in a pack) Toe Link to Knuckle Nut Lower Arm to Knuckle Bolt (1 required – 4 in a pack) Lower Arm to Knuckle Nut (1 required – 2 in a pack) Upper Arm to Knuckle Bolt (1 required – 4 in a pack) Upper Arm to Knuckle Nut (1 required – 2 in a pack) Shock Absorber Lower Nut (1 required – 4 in a pack) Wheel Hub Nut Driveshaft Center Bearing Bolts (2 required – 4 in a pack) Flexplate Coupling to Transmission Bolts (3 required – 4 in a pack) Rear Axle Pinion Circlip (2.3L Ecoboost and 3.3L ONLY) Rear Axle Pinion Circlip (All Others) Order Quantity 1 1 1 1 1 1 1 1 1 1 1 1 Claim Quantity 1 1 1 1 1 1 1 1 2 3 1 1 XG-1-E1 L1MZ-3B498-C Grease Inner Halfshaft Circlip (2.3L Ecoboost and 3.3L ONLY) As Required 2 2 © Copyright 2022 Ford Motor Company Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures ATTACHMENT II Page 2 of 3 L1MZ-3B498-F L1MZ-3C084-A W720988-S439 W719430-S439 Inner Halfshaft Circlip (All Others) 2 2 Halfshaft Seal 2 2 Differential Housing Bolts to Subframe (3 required – 4 in a pack) 1 3 Brake Caliper Bolts (2 required – 4 in a pack) 1 2 VC-13-G TA-29 XY-75W85-QL Coolant (3.3 Hybrid ONLY) Silicone Sealant Differential Oil As Required As Required 2 2 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. © Copyright 2022 Ford Motor Company Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures ATTACHMENT II Page 3 of 3 REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1ˢᵗ 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. © Copyright 2022 Ford Motor Company ATTACHMENT III PAGE 1 OF 4 CUSTOMER SATISFACTION PROGRAM 22N06 CERTAIN 2020 – 2022 MODEL YEAR EXPLORER VEHICLES — EQUIPPED WITH A 3 BOLT DIFFERENTIAL HOUSING BUSHING REPLACEMENT SERVICE PROCEDURE 1. Measure the distance from the center of the hub to the lip of the quarter panel with the vehicle in a level, static ground position (curb height). 2. Drain the rear differential fluid. Please follow the Workshop Manual (WSM) procedures, in Section 205-02. 3. Remove the Left Hand (LH) halfshaft. Please follow the WSM procedures, in Section 205-05. NOTE: For this procedure it is not necessary to remove the wheel bearing, wheel hub, brake disc shield or lower arm vertical link. 4. Using a pry bar, disengage the Right Hand (RH) halfshaft inner halfshaft circlip. See Figure 1. NOTE: It is not necessary to remove the RH halfshaft from the vehicle. PRY BAR RIGHT HAND HALFSHAFT FIGURE 1 21450S CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 ATTACHMENT III PAGE 2 OF 4 CUSTOMER SATISFACTION PROGRAM 22N06 5. Secure the rear axle assembly to the transmission jack using a ratchet strap. See Figure 2. REAR AXLE ASSEMBLY RATCHET STRAP FRONT OF VEHICLE TRANSMISSION JACK 21450T FIGURE 2 6. Remove the rear axle assembly. Please follow the WSM procedures, in Section 205-02. 7. Using an 11/16th or larger drill bit drill out the rear axle assembly subframe bushing bolt hole. See Figure 3. FRONT OF VEHICLE REAR AXLE ASSEMBLY SUBFRAME BUSHING 11/16TH DRILL BIT FIGURE 3 21450U CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 ATTACHMENT III PAGE 3 OF 4 CUSTOMER SATISFACTION PROGRAM 22N06 8. Using the Special Service Tool: 204-594 Forcing screw, 204-356/1 Remover/Installer, Radius Arm Axle Bushing, 204-356/2 Remover/Installer, Radius Arm Axle Bushing, 307-739 Installer, R3 Bearing, and 205-153 Adapter for 303-224 (Handle) press out the rear axle assembly subframe bushing. See Figure 4. NOTE: The bearing, 307-739 Installer, R3 Bearing, and 204-356/2 Remover/Installer, Radius Arm Axle Bushing go towards the front of the vehicle. NOTE: The rear axle assembly subframe bushing will be pressed out towards the rear of the vehicle. FRONT OF VEHICLE 204-594 307-739 204-356/1 BEARING 204-356/2 FIGURE 4 21450V NOTE: Make sure the tabs on the new rear axle assembly subframe bushing are horizontal with the subframe. See Figure 5. FRONT OF VEHICLE SILVER METAL SLEEVE ON THE BUSHING INSTALLED FLUSH WITH THE REAR SUBFRAME REAR AXLE ASSEMBLY SUBFRAME BUSHING FIGURE 5 21450X CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 ATTACHMENT III PAGE 4 OF 4 CUSTOMER SATISFACTION PROGRAM 22N06 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 10. Install the new differential housing cover. Please follow the WSM procedures, in Section 205-02. 11. Reverse the removal steps to reinstall the rear differential housing assembly. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. 9. Install the new rear axle assembly subframe bushing using the Special Service Tool: 204-594 Forcing screw, 204-362/3 Remover/Installer, Front Subframe Bushing, and 307-819 Cup, Receiver. See Figure 6. NOTE: The bearing, and 307-819 Cup, Receiver go towards the front of the vehicle. NOTE: The new rear axle assembly subframe bushing will be pressed in from the rear of the vehicle. 21450W 307-819 FRONT OF VEHICLE BEARING 204-362/3 204-594 FIGURE 6

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