| TSB 14-0070 | LIFTGATE AJAR LIGHT IS ON OR THE POWER LIFTGATE DOES NOT CINCH THE LIFTGATE FLUSH TO THE BODY – BUILT ON OR BEFORE 1/31/2014 |
FORD : | 2013-2014 C-MAX |
This article supersedes TSB 12-12-6 to update the Title, Issue Statement, Service Procedure and Parts List.
ISSUE:
Some 2013-2014 C-MAX Hybrid and C-MAX Energi vehicles built on or before 1/31/2014 may exhibit a concern of a false liftgate ajar warning indicator illuminated in the message center.
In addition, some vehicles equipped with a power liftgate may not cinch the liftgate flush to the body.
ACTION:
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
- Open the liftgate and remove the stop bumper covers and stop bumper caps on both sides of the liftgate. (Figure 1)
Figure 1 – 14-0070
- Loosen the stop bumper screws and pull the stop bumpers fully rearward. (Figure 2)
Figure 2 – 14-0070
- Manually lower the liftgate until it is flush with the body.
- Raise the liftgate and tighten both stop bumper screws to 4 Nm (35 lb-in). (Figure 3)
Figure 3 – 14-0070
- Install the stop bumper covers and stop bumper caps. (Figure 4)
Figure 4 – 14-0070
- Did the stop bumper adjustment resolve the concern?
- Yes – repair is complete.
- No – proceed to Step 7.
- Is the vehicle equipped with a power liftgate?
- Yes – proceed to Step 8.
- No – this article does not apply. Refer to Workshop Manual (WSM), Section 501-03 for normal diagnosis.
- Replace the power liftgate latch and liftgate power striker motor. Refer to WSM, Sections 501-03 and 501-14.
- Insert the push pin that is attached to the power liftgate latch cable into the liftgate power striker motor bracket hole.
| AM5Z-15790-C | Liftgate Power Striker Motor |
| AM5Z-1743150-A | Power Liftgate Latch |
| OPERATION | DESCRIPTION | TIME |
|---|---|---|
| 140070A | 2013-2014 C-MAX Adjust Liftgate Stop Bumper On Non-Power Or Power Liftgate (Do Not Use With Any Other Labor Operations) | 0.2 Hr. |
| 140070B | 2013-2014 C-MAX With Power Liftgate Only: Adjust Liftgate Stop Bumper And Replace The Power Liftgate Latch And Liftgate Power Striker Motor (Do Not Use With Any Other Labor Operations) | 0.7 Hr. |
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
| BASIC PART NO. | CONDITION CODE |
| 15790 | 07 |
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