22L02 – Reinvoice/Window Label Replacement Verification – 2021 Ford F-150 Raptor

SEOCONTENT-START

© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 31, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: New Vehicle Delivery Hold – Special Field Action 22L02 – Supplement #2 Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit – Unsold Vehicles – Reinvoice/Window Label Replacement Verification – Sold Vehicles – Owner Refund Ref. New Vehicle Delivery Hold – Special Field Action 22L02 – Supplement #1 Dated March 31, 2022 New! REASON FOR THIS SUPPLEMENT • Service Action: Revisions made to correct reinvoicing date to February 4, 2022. • Owner Notification: Updated mailing date. • Sold Vehicles: Revisions made to correct reinvoicing date to February 4, 2022. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 Raptor 2021 Dearborn January 7, 2021 through November 22, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS ACTION Ford’s advanced BlueCruise hands-free driving technology has started rolling out to a wide variety of customers, beginning with more than 50,000 F-150 and Mustang Mach-E vehicles already equipped with the feature produced at our plants starting last July. Ford knows Raptor truck customers want the best of everything, which is why we delivered our most off-road capable version of the truck ever with plans to combine it with BlueCruise for breakthrough hands-free, on-road driving. We found in the final stages of software development that this specific implementation does not meet Ford and our customers’ highest standards when combined with the purpose-built off-road suspension and capability that our Raptor truck customers expect. As a result, Ford will refund customers the $795 hardware prep kit price and make new customers aware they are not being charged for the feature. © Copyright 2022 Ford Motor Company New! SERVICE ACTION Reinvoiced 2021 Raptor Vehicles – The following must be performed by the dealership before delivering any vehicles involved in this program: • Install new Monroney label that reflects a $795 decrease in price. o New labels were sent automatically to dealers through FedEx on February 2, 2022. • Inform customer prior to purchase that BlueCruise functionality is not available on the vehicle and they are not going to be charged for the prep kit. • Have customer sign 2021 Ford F-150 Raptor Acknowledgement Form (Attachment III) and retain in the deal jacket. • Vehicles SOLD after February 4, 2022 reinvoicing – Reinvoiced and delivered to customers PRIOR to the dealership receiving the new Monroney label: 1. provide the customer with the new Monroney label 2. have the customer sign the 2021 Ford F-150 Raptor Acknowledgement Form (Attachment III) and retain in the deal jacket 3. reimburse $795 to the original vehicle purchaser or lessee directly. (Dealer already received $795 when reinvoiced). Once these steps are completed, the dealer can submit a claim for 22L02B. Non-Reinvoiced 2021 Raptor Vehicles – Ford will refund $795 to original vehicle purchasers and lessees. • Vehicles SOLD prior to February 4, 2022 reinvoicing: o Original vehicle purchasers and lessees can request a refund via the form included with the owner letter. Refer to Flowchart at the end of Attachment 1. OWNER NOTIFICATION MAILING SCHEDULE Owners of affected vehicles will be mailed in the month of May 2022. EXPIRATION DATE This program has an expiration date of September 30, 2022. We encourage dealers to complete this service as soon as possible. New! ATTACHMENTS Attachment I: Administrative Information and Flowchart Attachment II: Labor Allowances and Parts Ordering Information Attachment III: 2021 Ford F-150 Raptor Acknowledgement Form QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 New Vehicle Delivery Hold – Special Field Action 22L02 – Supplement #2 Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit – Unsold Vehicles – Reinvoice/Window Label Replacement Verification – Sold Vehicles – Owner Refund OASIS ACTIVATION OASIS was activated on January 27, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on January 27, 2022. Owner names and addresses were available April 20, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. New! SOLD VEHICLES Reinvoiced 2021 Raptor Vehicles: • Vehicles SOLD after February 4, 2022 reinvoicing – Reinvoiced and delivered to customers PRIOR to the dealership receiving the new Monroney label: 1. provide the customer with the new Monroney label 2. have the customer sign the 2021 Ford F-150 Raptor Acknowledgement Form (Attachment III) and retain in the deal jacket 3. reimburse $795 to the original vehicle purchaser or lessee directly. (Dealer already received $795 when reinvoiced). Once these steps are completed, the dealer can submit a claim for 22L02B. Non-Reinvoiced 2021 Raptor Vehicles – Ford will refund $795 to original vehicle purchasers and lessees. • Vehicles SOLD prior to February 4, 2022 reinvoicing: o Original vehicle purchasers and lessees can request a refund via the form included with the owner letter. Refer to Flowchart at the end of this Attachment. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. © Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 New Vehicle Delivery Hold – Special Field Action 22L02 – Supplement #2 Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit – Unsold Vehicles – Reinvoice/Window Label Replacement Verification – Sold Vehicles – Owner Refund CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: ▪ Claim type 31: Field Service Action. ▪ The FSA number 22L02 is the sub code. ▪ Customer Concern Code (CCC): A29 ▪ Condition Code (CC): 42 ▪ Causal Part Number: 14G647 ▪ Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. © Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 New Vehicle Delivery Hold – Special Field Action 22L02 – Supplement #2 Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit – Unsold Vehicles – Reinvoice/Window Label Replacement Verification – Sold Vehicles – Owner Refund Flowchart © Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 New Vehicle Delivery Hold – Special Field Action 22L02 – Supplement #2 Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit – Unsold Vehicles – Reinvoice/Window Label Replacement Verification – Sold Vehicles – Owner Refund LABOR ALLOWANCES Description Labor Operation Labor Time Reinvoiced Vehicles Only – this is for the administrative work to file a claim certifying to Ford that dealer: • Installed new window (Monroney) label • Printed Attachment III for inclusion with deal jacket. 22L02B 0.2 Hours PARTS REQUIREMENTS No parts required. Monroney labels will be automatically shipped to dealers. For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. ATTACHMENT llI Page 1 of 1 2021 Ford F-150 Raptor Acknowledgement Form Subject: Ford BlueCruise – Not Included Your 2021 F-150 Raptor 801A package does not include the Ford BlueCruise feature functionality. This vehicle has been reinvoiced to remove the $795 BlueCruise Prep Kit hardware charge. Acknowledgement By signing this acknowledgement, I understand and agree as follows: • This vehicle is not equipped with Ford BlueCruise functionality • I am not being charged for BlueCruise feature hardware or functionality Printed Customer Name Date Customer Signature Date © Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 April 2022 Special Field Action 22L02 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 Ford knows F-150 Raptor customers want the best of everything, which is why we delivered our most off-road capable version of the truck ever with plans to combine it with BlueCruise for breakthrough hands-free, on-road driving. We found in the final stages of software development that this specific implementation of BlueCruise does not meet Ford and our customers’ highest expectations when combined with the purpose-built off-road suspension and capability that our Raptor truck customers expect. As a result, Ford will refund the $795 hardware prep kit price. We apologize for this inconvenience. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the software required to operate BlueCruise does not meet Ford and our customers’ highest standards. What will Ford do? Ford Motor Company will refund the original vehicle owner the price of the BlueCruise specific hardware ($795). This Special Field Action will be in effect until September 30, 2022, regardless of miles. What should you do? To receive your refund, you can sign and return the form included with this letter along with a copy of your original sales agreement (required). What if you no longer own this vehicle? NOTE: This program is only applicable to the original purchaser or lessee of the vehicle, regardless of whether or not they still own the vehicle. If you are not the original owner of this vehicle, and have an address for the original owner, please forward this letter to the original owner. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). © Copyright 2022 Ford Motor Company FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Thank you for your attention to this important matter. Sincerely, Ford Customer Service Division © Copyright 2022 Ford Motor Company Please send signed form along with a copy of your original sales agreement in the return envelope provided. Mail to: Ford Motor Company, Field Service Action 22L02, PO Box 1634, Southgate, MI 48195-9907 OWNER INFORMATION WAIVER – CUSTOMER SATISFACTION PROGRAM 22L02 To compensate you for not delivering BlueCruise functionality, Ford Motor Company is offering you $795 in a cash check. To redeem this offer of $795, the equivalent value of the BlueCruise hardware originally ordered, please sign your full name below and mail it back, along with a copy of your original sales agreement, using the pre-addressed, postage-paid envelope included with this letter. By signing and returning this completed form, you are acknowledging that your vehicle does not include the Ford BlueCruise feature functionality. A copy of your original sales agreement is required for this refund to be processed. 1FDUF4HN5LEE90669 YOUR SIGNATURE JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Optional: Please include your phone number or email address in case we need to contact you about your refund. Thank you. PHONE NUMBER or EMAIL ADDRESS © Copyright 2022 Ford Motor Company Ford Motor Company Ford, División de Servicio al Cliente P. O. Box 1904 Dearborn, Michigan 48121 Abril 2022 Acción en campo especial 22L02 Sr. Juan Pérez Calle Principal 123 Ciudad, EE. UU. 12345 Número de identificación del vehículo (VIN): 12345678901234567 Ford sabe que los clientes de F-150 Raptor buscan lo mejor en todo, es por esto que ofrecemos nuestra mejor versión con capacidad todoterreno del camión con planes de combinarla con BlueCruise para ofrecer una avanzada conducción manos libres en el camino. En las etapas finales del desarrollo del software, descubrimos que esta implementación específica de BlueCruise no cumple con las altas expectativas de nuestros clientes ni con las de Ford cuando se combina con la suspensión y capacidad todoterreno específica que esperan nuestros clientes del camión Raptor. Como resultado, Ford reembolsará el precio del kit de prep de hardware, correspondiente a $795. Lamentamos este inconveniente. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El software requerido para operar BlueCruise en su vehículo no cumple con los más altos estándares de Ford ni de nuestros clientes. ¿Qué medidas adoptará Ford? Ford Motor Company reembolsará al propietario original del vehículo el precio del hardware específico de BlueCruise ($795). Esta acción en campo especial estará vigente hasta el 30 de septiembre de 2022, sin importar el millaje. ¿Qué debe hacer? Para recibir su reembolso, puede firmar y regresar el formulario incluido en esta carta, junto con una copia del acuerdo de venta original (requerido). ¿Qué pasa si usted ya no es el propietario del vehículo? NOTA: Este programa solo se aplica al comprador o arrendatario original del vehículo, sin importar si el vehículo es o no de su propiedad. Si usted no es el propietario original de este vehículo y tiene la dirección del propietario original, le solicitamos que le reenvíe esta carta. ¿Podemos hacer algo más por usted? PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es owner.ford.com © Copyright 2022 Ford Motor Company Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Gracias por su atención en este asunto sumamente importante. Atentamente, Ford, División de Servicio al Cliente © Copyright 2022 Ford Motor Company Envíe el formulario firmado junto con una copia del acuerdo de ventas original en el sobre proporcionado. Enviar por correo a: Ford Motor Company, Field Service Action 22L02, PO Box 1634, Southgate, MI 48195-9907 INFORMACIÓN DEL PROPIETARIO – RENUNCIA DE RESPONSABILIDAD – PROGRAMA DE SATISFACCIÓN DEL CLIENTE 22L02 Para compensarlo por no entregarle la funcionalidad de BlueCruise, Ford Motor Company le ofrece un cheque en efectivo de $795. Para canjear esta oferta de $795, el valor equivalente del hardware BlueCruise originalmente pedido, firme y coloque su nombre completo debajo, luego envíe de regreso por correo, junto con una copia del acuerdo de venta original. Use el sobre con franqueo pagado y dirección preimpresa, incluido en esta carta. Al firmar y regresar este formulario completo, usted reconoce que su vehículo no incluye la funcionalidad Ford BlueCruise. Para procesar este reembolso, se requiere una copia de su acuerdo de venta original. 1FDUF4HN5LEE90669 SU FIRMA JUAN A. PÉREZ CALLE EJEMPLO 123 CIUDAD EJEMPLO, MI 12345-6789 Opcional: Incluya su número de teléfono o dirección de correo electrónico en caso de que sea necesario contactarlo con respecto a su reembolso. Gracias. NÚMERO DE TELÉFONO o DIRECCIÓN DE CORREO ELECTRÓNICO

**************************************************************************************************************

SEOCONTENT-END