| TSB 14-0078 | INTELLIGENT ACCESS SMART UNLOCK INOPERATIVE – BUILT ON OR BEFORE 11/27/2013 |
FORD : | 2012-2014 Focus 2013-2014 C-MAX, Escape |
This article supersedes TSB 13-12-13 to add a production fix date and update the vehicle model years.
ISSUE:
Some 2012-2014 Focus, 2013-2014 C-Max and Escape vehicles equipped with Passive Entry-Passive Start (PEPS) and Intelligent Access (IA), and with a built on or before 11/27/2013 may exhibit a customer concern of intermittent IA Smart Unlock function at the left or right front door is inoperative.
This may be due to a salt, water, dirt film which has developed on internal components of the exterior front door handle.
ACTION:
Follow the Service Procedure Steps to correct the condition.
SERVICE PROCEDURE
- Do the power door locks function normally when using the remote control?
- Yes – proceed to Step 2.
- No – this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis.
- Does the IA Smart unlock the doors?
- Yes – this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis.
- No – proceed to Step 3.
- Remove the affected exterior front door handle. Refer to WSM, Section 501-14.
- Using a Torx T6 screwdriver, carefully remove the two (2) screws, and remove the front door antenna, and door locking sensor assembly. (Figures 1 and 2)
Figure 1 – 14-0078
Figure 2 – 14-0078
- Clean all parts using clear water, except the electrical connector, and dry using compressed air ensuring all moisture has been removed.
- Apply SONAX Polymer Net Shield or equivalent to all inner surfaces of the exterior front door handle, all outer surfaces of the front door antenna and door locking sensor. (Figure 3)
- Do not apply any of the product to the electrical connector.
Figure 3 – 14-0078
- Allow the spray to dry for five (5) minutes.
- To install, reverse the removal procedure Steps 3 and 4.
| Obtain Part Locally | |
|---|---|
| Part Number | Part Description |
223 100
SONAX (223100 Polymer Net Shield - 7.1 fl. oz.
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | Sonax Polymer Net Shield |
| W717070 S450 | Screw |
| OPERATION | DESCRIPTION | TIME |
| 140078A | 2013-2014 C-MAX, 2013-2014 Escape, 2012-2014 Focus: Apply Sealer To All Inner Surfaces Following Service Procedure One (1) Front Door (Do Not Use With Any Other Labor Operations) | 0.5 Hr. |
| 140078B | 2013-2014 C-MAX, 2013-2014 Escape, 2012-2014 Focus: Apply Sealer To All Inner Surfaces Following Service Procedure Both (2) Front Door (Do Not Use With Any Other Labor Operations) | 0.7 Hr. |
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
| BASIC PART NO. | CONDITION CODE |
| 5422404 | 42 |
- PREPS SURFACE: Pre-waxing glaze that prepares the surface for wax while offering deep reflections and high gloss.
- BEST CAR GLOSS: Conditioning oils add depth of color and maximum gloss prior to waxing, especially on dark colored cars
- REMOVE SWIRLS: Quickly and gently removes fine swirls and towel marks for mirror-like reflections
- SAFE FOR CLEAR COATS: Safe and on all glossy paints, including clear coats
- FLEXIBLE APPLICATION: Safe and effective by hand or dual action polisher like Meguiar's MT300 Dual Action Polisher
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API
- One 16 oz bottle of Nu Finish The Once A Year Car Polish
- Automotive polish that is made up of a series of zinc cross-linking polymer emulsions that help it last longer than any other polish on the market
- Nu Finish car polish can be applied anywhere, even in direct sunlight
- Also an ideal boat polish, motorcycle polish and chrome polish
- The only auto polish tough enough to be called "The Once A Year Car Polish”
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API
- ONE EASY STEP: Formula delivers maximum synthetic protection, durability, depth of color, and reflectivity in this easy one step
- EFFORTLESS APPLICATION: Thin Film technology provides for easy application and wipe off even in full sun, and will not stain non-painted trim pieces white
- LONG-LASTING PROTECTION: Advanced synthetic polymers crosslink to form a long-lasting protective barrier while amplifying reflection for incredible depth and mirror-like shine
- WATER ROLLS RIGHT OFF PAINT: Hydrophobic Polymer technology increases surface tension to protect paint
- SAFE AND FLEXIBLE: Safe and effective on all glossy paints and clear coats, and can be applied by hand or dual action variable speed polisher like Meguiar's MT300 Dual Action Polisher
Last update on 2026-06-11 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.