| TSB 14-0088 | HEADLINER SAG BY ROOF OPENING PANEL |
:
ISSUE:
Some 2012-2014 Edge and MKX vehicles may exhibit a sagging headliner by the roof opening panel.
ACTION:
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
- Inspect the headliner for sagging at the roof opening panel near the overhead lamp. Is the headliner sagging? (Figure 1)
- No – this article does not apply.
- Yes – proceed to Step 2.
Figure 1 – 14-0088
- Apply upward pressure to the headline for 45 seconds to eliminate the sag condition. Allow the vehicle to sit for 30 minutes. (Figure 2)
Figure 2 – 14-0088
- Did the headliner stay in place?
- Yes – no further action is required. Return the vehicle to the customer.
- No – replace the headliner. Refer to Workshop Manual (WSM), Section 501-05.
| BT4Z-7851944-DA | Headlining – Light Stone, Less SYNC 2011/2013 |
| DT4Z-7851944-BA | Headlining – Light Stone, With SYNC I With Mobile Navigation 2012/2013/2014 |
| DT4Z-7851944-DA | Headlining – Light Stone, Less SYNC 2013/2014 |
| OPERATION | DESCRIPTION | TIME |
|---|---|---|
| 140088A | 2012-2014 Edge,MKX: Inspect And Adjust Headliner (Do Not Use With Any Other Labor Operations) | 0.2 Hr. |
| 140088B | 2012-2014 Edge: Inspect And Adjust Headliner, Replace Headliner (Do Not Use With Any Other Labor Operations) | 3.1 Hrs. |
| 140088B | 2012-2014 MKX: Inspect And Adjust Headliner, Replace Headliner (Do Not Use With Any Other Labor Operations) | 3.2 Hrs. |
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
| BASIC PART NO. | CONDITION CODE |
| 7851944 | 33 |
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Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
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Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
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