FordPass

Various Vehicles – Deep Sleep Mode Notification In FordPass And/Or LincolnWay Cell Phone Apps – 2017-2022 Ford & Lincoln

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2020 Lincoln MKZ

NHTSA ID Number: 10217028 Manufacturer Communication Number: SSM 50975 Summary Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery … Read more

Equipped With Telematics Control Unit (TCU) – Incomplete User Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay Concerns – 2020 Ford & Lincoln

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2020 Ford Mustang

NHTSA ID Number: 10179344 Manufacturer Communication Number: SSM 49085   Summary Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) … Read more

Unable To Schedule Remote Start Using Fordpass Or Lincolnway Applications – 2020 Ford & Lincoln

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2020 Ford F-Super Duty

NHTSA ID Number: 10176119 Manufacturer Communication Number: SSM 48833   Summary Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is not functioning, please ensure that the latest level of SYNC … Read more

Inoperative Remote Commands From The FordPass Mobile Phone App – 2017-2018 Ford

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2018 Ford F-150 Raptor

NHTSA ID Number: 10144943 Manufacturer Communication Number: SSM 47471   Summary Some 2017-2018 Fusion/Fusion HEV, 2017 Escape and 2017 F150/Raptor equipped with a Telematics Control Unit (TCU) may exhibit inoperative remote features via FordPass Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To … Read more

FordPass – Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative – 2018 Ford F-150

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2018 Ford F-150

NHTSA ID Number: 10127399 Manufacturer Communication Number: 17-2227   Summary Some 2018 F-150 vehicles built on or before 21-Sep-2017 and equipped with 4G telematics control unit (TCU) may exhibit FordPass remote start/lock/unlock, vehicle health alerts, vehicle status, vehicle locator, fleet and Wi-Fiù hotspot inoperative. Follow the Service Procedure steps to correct the condition.     1 Affected … Read more