July 30, 2021 NHTSA CAMPAIGN NUMBER: 21V592000
Seat Belt Locking Retractor Malfunction/FMVSS 208
An unsecured child restraint system can increase the risk of injury during a crash.
NHTSA Campaign Number: 21V592
Manufacturer Ford Motor Company
Components SEAT BELTS
Potential Number of Units Affected 42,493
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 Transit and 2021 Transit Connect vehicles. The front passenger seat belt automatic locking retractor (ALR) may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
Dealers will inspect the front passenger seat belt assembly, and replace the assembly as necessary, free of charge. Interim owner notification letters were mailed on September 14, 2021. Owner notification letters were mailed on December 30, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C18.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit | 2022 | Kansas City | June 2, 2021 through July 15, 2021 |
| Transit | 2021 | Kansas City | January 12, 2021 through July 8, 2021 |
| Transit Connect | 2021 | Valencia | November 27, 2020 through March 15, 2021 |
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 S7.1.1.5 Occupant Crash Protection. The front passenger seatbelt retractor assembly has an automatic locking retractor (ALR) that may disengage early after the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the part number, date code, test ALR function five times and replace seatbelt assembly if required. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Parts-available owner letters are expected to be mailed the week of December 27, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they do not use a child safety seat in the front passenger seat.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with seatbelt assembly replacement.
RENTAL VEHICLES
- Rental vehicles are not approved for this program.
- Owners can continue to safely drive their vehicles if they do not use a child safety seat in the front passenger seat.
PARTS REQUIREMENTS
| Vehicle | Part Number | Description | Order Quantity |
| 2021-2022 Transit | LK4Z-14611B08-AC | RH Front Seat Belt Assembly | 1 |
| 2021-2022 Transit | LK4Z-14611B08-BC | RH Front Seat Belt Assembly | 1 |
| 2021-2022 Transit | LK4Z-14611B08-DC | RH Front Seat Belt Assembly | 1 |
| 2021-2022 Transit | LK4Z-14611B08-EC | RH Front Seat Belt Assembly | 1 |
| 2021 Transit Connect | KT1Z-17611B08-AB | RH Front Seat Belt Assembly | 1 |
CERTAIN 2021-2022 MODEL YEAR TRANSIT AND 2021 MODEL YEAR TRANSIT CONNECT VEHICLES — FRONT PASSENGER SEATBELT AUTOMATIC LOCKING RETRACTOR FUNCTION
SERVICE PROCEDURE
| Vehicle | Part Number | Date Code (Month/Day/Year) |
| Transit | LK41-1461294-AB3JA6 | 12/01/2020 thru 01/31/2021 |
| Transit | LK41-1461294-BB3JA6 | 11/30/2020 thru 02/10/2021 |
| Transit | LK41-1461294-DB3JA6 | 11/30/2020 thru 02/22/2021 |
| Transit | LK41-1461294-EB3FY3 | 12/09/2020 thru 02/16/2021 |
| Transit Connect | KT1B-1761294-AB3JA6 | 11/19/2020 thru 01/25/2021 |
NOTE: Please watch the video in its entirety prior to performing this inspection.
1. Move the front passenger seat to the full forward track position.
2. Inspect the part number and the date code located on the front passenger seatbelt webbing identification tag. See Figure 1. Compare the part number and date code to the chart above.
Is the date code on the identification tag on or between the date codes shown on the chart?
- YES – Proceed to Step 3.
- NO – Part replacement is not required. This completes the recall.
NOTE: Transit Connect shown, Transit similar.
NOTE: Date code format is (Day/Month/Year)
3.Buckle the passenger seatbelt. See Figure 2.
4.Slowly pull out the full length of the seatbelt from the retractor. See Figure 3.
5.Slowly allow the seatbelt to rewind back into the the retractor. An audible ratcheting sound will be heard. See Figure 4.
6. Pull on the seatbelt, the lock should actuate and not allow the seatbelt to move. See Figure 5.
7. Repeat steps 3 through 6 a total of five (5) times, then proceed to Step 8.
8. Did the seatbelt fail to lock on any of the five attempts?
- YES – Transit Connect vehicles, Replace the front passenger seatbelt retractor. Please follow the Workshop Manual (WSM) procedures in Section 501-20A. This completes the recall.
Transit vehicles, Proceed to Step 9 for front passenger seatbelt retractor replacement procedure. - NO – Part replacement is not required. This completes the recall.
9. Depower the Supplemental Restraint System (SRS). Please follow the WSM procedures in
Section 501-05.
10. Release the clips, slide up and remove the middle B-pillar trim panel. See Figure 6.
NOTE: The front passenger seat removal is not needed to position aside the lower B-pillar trim panel.
NOTE: Ensure that all of the retaining clips have been disengaged prior to positioning aside the lower B-pillar to prevent damage.
11. Release the clips and position aside the lower B-pillar trim panel. See Figure 7.
12. A lower B-pillar trim panel with a broken guide can be reused and does not require replacement.
See Figure 8.
13. Replace the front passenger seatbelt retractor. Please follow the WSM procedures in Section 501-20A. This completes the recall.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Date of submission: 7/30/2021
FSA #: 21C18
Certain 2021 and 2022 model year Ford Transit and 2021 Ford Transit Connect Vehicles
Passenger Seat Belt Automatic Locking Retractor Function
Chronology of Defect / Noncompliance Determination:
On June 10, 2021, Autoliv informed Ford of a concern on certain seat belt assemblies with ALRs that may not function correctly.
Autoliv’s investigation determined that certain seat belt assemblies manufactured by Autoliv between October 26, 2020, and January 27, 2021, have an ALR that may deactivate early. An Autoliv sub-supplier (ITW Automotive) supplied subcomponents that were dimensionally out of tolerance, which may prevent the ALR from functioning as intended. Autoliv determined that these seat belt assemblies do not comply with FMVSS 208 S7.1.1.5, which requires each designated seating position, except the driver’s position, to have “a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system.”
Autoliv communicated to Ford that they planned on submitting a Part 573 to the NHTSA for a technical non-compliance based upon information above.
On June 15, 2021, Ford’s Critical Concerns Review Group opened an investigation based upon information received from Autoliv.
June-July 2021 – Ford investigated the scope of vehicles that may have been produced with suspect seat belt assemblies. It was determined that 2021 Transit Connect vehicles built between November 27, 2020-March 15, 2021, and 2021/2022 Transit vehicles built between January 12, 2021-July 12, 2021, may contain the suspect assemblies. Suspect seat belt assemblies at Ford assembly plants that were not yet assembled in vehicles were quarantined and scrapped. Vehicles with suspect assemblies at Ford Assembly plants were put on hold and retrofitted with non-suspect assemblies. After thorough analysis of part lot traceability and plant records, it was determined that a population of vehicles were shipped with the suspect assemblies.
Ford assessed the potential performance effect of the suspect seat belt assemblies in affected Ford vehicles.
On July 26, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
SEOCONTENT-START**************************************************************************************************************September 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C18 / NHTSA Recall 21V592 2021 Transit Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 S7.1.1.5 Occupant Crash Protection. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the front passenger seatbelt retractor assembly may disengage early after the seatbelt is fully pulled out of the retractor. What is the risk? This may result in a child seat being improperly secured in a crash, increasing the risk of injury to the occupant of the child restraint seat. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available early 4th Quarter 2021. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as possible. Owners can continue to safely drive their vehicles if they do not use a child safety seat in the front passenger seat. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Thank you for your attention to this important matter. Ford Customer Service Division JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 FSA 21C18 – Customer Information Sheet Owners can continue to safely drive their vehicles if they do not use a child safety seat in the front passenger seat. * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Cumplimiento Aviso de campaña 21C18 / Campaña 21V592 de la NHTSA 2021 Transit Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) No. 208 S7.1.1.5, Protección del ocupante en caso de impacto. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el ensamble del retractor del cinturón de seguridad del pasajero delantero se desenganche tempranamente después de haber jalado el cinturón de seguridad completamente fuera del retractor. ¿Qué riesgo existe? Esto podría implicar que en un asiento para niños no quede correctamente en caso de choque, asegurado, lo cual aumenta el riesgo de lesión al ocupante del asiento de seguridad para niños. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a comienzos del 4to trimestre de 2021. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Los propietarios pueden continuar manejando sus vehículos si no utilizan asientos de seguridad para niños en el asiento del pasajero delantero. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Septiembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 FSA 21C18 – Hoja de información del cliente Los propietarios pueden continuar manejando sus vehículos si no utilizan asientos de seguridad para niños en el asiento del pasajero delantero.**************************************************************************************************************December 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C18 / NHTSA Recall 21V592 2021 Transit Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 S7.1.1.5 Occupant Crash Protection. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the front passenger seatbelt retractor assembly may disengage early after the seatbelt is fully pulled out of the retractor. What is the risk? This may result in a child seat being improperly secured in a crash, increasing the risk of injury to the occupant of the child restraint seat. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect the seatbelt assembly part number and date code and replace the seatbelt assembly if required, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21C18. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you do not use a child safety seat in the front passenger seat. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to seatbelt assembly replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V592. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C18 / Campaña 21V592 de la NHTSA 2021 Transit Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) No. 208 S7.1.1.5, Protección del ocupante en caso de impacto. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el ensamble del retractor del cinturón de seguridad del pasajero delantero se desenganche tempranamente después de haber jalado el cinturón de seguridad completamente fuera del retractor. ¿Qué riesgo existe? Esto podría implicar que un asiento para niños no quede correctamente asegurado, lo cual aumenta el riesgo de lesión al ocupante de dicho asiento para niños en caso de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar el número ce pieza y código de fecha del ensamble del cinturón de seguridad y, si fuera necesario, a reemplazar dicho ensamble, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21C18. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Usted puede continuar manejando su vehículo si no utiliza asientos de seguridad para niños en el asiento del pasajero delantero. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Diciembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del ensamble del cinturón de seguridad. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V592 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente************************************************************************************************************** Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 30, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C18 – Supplement #1 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function New! REASON FOR THIS SUPPLEMENT Updated part status – The SSSC must still be contacted to order parts, as parts are in limited supply. New labor operation codes are now available to repair vehicles Technical Instructions are now available. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2022 Kansas City June 2, 2021 through July 15, 2021 Transit 2021 Kansas City January 12, 2021 through July 8, 2021 Transit Connect 2021 Valencia November 27, 2020 through March 15, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 S7.1.1.5 Occupant Crash Protection. The front passenger seatbelt retractor assembly has an automatic locking retractor (ALR) that may disengage early after the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the part number, date code, test ALR function five times and replace seatbelt assembly if required. This service must be performed on all affected vehicles at no charge to the vehicle owner. New! OWNER NOTIFICATION MAILING SCHEDULE Parts-available owner letters are expected to be mailed the week of December 27, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2021 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Customer Information Sheet Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C18 – Supplement #1 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function OASIS ACTIVATION OASIS was activated on September 10, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on September 10, 2021. Owner names and addresses were available by October 1, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they do not use a child safety seat in the front passenger seat. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251. Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C18 – Supplement #1 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function OWNER REFUNDS (continued) Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with seatbelt assembly replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. Owners can continue to safely drive their vehicles if they do not use a child safety seat in the front passenger seat. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (21C18) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Refunds: Submit refunds on a separate repair line. – Program Code: 21C18 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C18 – Supplement #1 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function New! LABOR ALLOWANCES Vehicle Line Description Labor Operation Labor Time All PASS – Inspect Part Number, Date Code, Pull ALR 5 Times, Pass, No Parts replaced 21C18A 0.3 Hours 2021-2022 Transit FAIL – Inspect Part Number & Date Code, Pull ALR 5 Times fail, replace front passenger side sea belt and pretensioner assembly 21C18C 0.8 Hours 2021 Transit Connect FAIL -Inspect Part Number & Date Code, Pull ALR 5 Times fail, replace front passenger side seat belt and pretensioner assembly 21C18D 0.6 Hours All Extra time to take and submit photos (Can only be claimed with labor operation codes C or D) 21C18ZZ 0.2 Hours New! PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: Seat belt assemblies are not available to repair all vehicles, which require replacement. To place an order for a seat belt assembly, submit a VIN-specific Part Order contact via the SSSC Web Contact Site, along with VIN-specific photos of the seatbelt retractor part number and date code, located on the front passenger seatbelt webbing. Photos should have correct focus, proper lighting, and correct photo orientation. NOTE: The part number varies by vehicle – use Ford ECat to identify the specific part number by VIN. Vehicle Part Number Description Order Quantity 2021-2022 Transit LK4Z-14611B08-AC RH Front Seat Belt Assembly 1 2021-2022 Transit LK4Z-14611B08-BC RH Front Seat Belt Assembly 1 2021-2022 Transit LK4Z-14611B08-DC RH Front Seat Belt Assembly 1 2021-2022 Transit LK4Z-14611B08-EC RH Front Seat Belt Assembly 1 2021 Transit Connect KT1Z-17611B08-AB RH Front Seat Belt Assembly 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C18 – Supplement #1 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 6 COMPLIANCE RECALL 21C18-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 CERTAIN 2021-2022 MODEL YEAR TRANSIT AND 2021 MODEL YEAR TRANSIT CONNECT VEHICLES — FRONT PASSENGER SEATBELT AUTOMATIC LOCKING RETRACTOR FUNCTION SERVICE PROCEDURE Vehicle Part Number Date Code (Month/Day/Year) Transit LK41-1461294-AB3JA6 12/01/2020 thru 01/31/2021 Transit LK41-1461294-BB3JA6 11/30/2020 thru 02/10/2021 Transit LK41-1461294-DB3JA6 11/30/2020 thru 02/22/2021 Transit LK41-1461294-EB3FY3 12/09/2020 thru 02/16/2021 Transit Connect KT1B-1761294-AB3JA6 11/19/2020 thru 01/25/2021 NOTE: Please watch the video in its entirety prior to performing this inspection. https://bcove.video/30CUBZg 1. Move the front passenger seat to the full forward track position. 2. Inspect the part number and the date code located on the front passenger seatbelt webbing identification tag. See Figure 1. Compare the part number and date code to the chart above. Is the date code on the identification tag on or between the date codes shown on the chart? • YES – Proceed to Step 3. • NO – Part replacement is not required. This completes the recall. NOTE: Transit Connect shown, Transit similar. NOTE: Date code format is (Day/Month/Year) 21354A SEATBELT RETRACTOR BUILD DATE SEATBELT RETRACTOR PART NUMBER FIGURE 1 ATTACHMENT III PAGE 2 OF 6 COMPLIANCE RECALL 21C18-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 3.Buckle the passenger seatbelt. See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21354E FIGURE 2 4.Slowly pull out the full length of the seatbelt from the retractor. See Figure 3. 21354F FIGURE 3 ATTACHMENT III PAGE 3 OF 6 COMPLIANCE RECALL 21C18-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 5.Slowly allow the seatbelt to rewind back into the the retractor. An audible ratcheting sound will be heard. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21354G FIGURE 4 6. Pull on the seatbelt, the lock should actuate and not allow the seatbelt to move. See Figure 5. 21354H FIGURE 5 ATTACHMENT III PAGE 4 OF 6 COMPLIANCE RECALL 21C18-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 7. Repeat steps 3 through 6 a total of five (5) times, then proceed to Step 8. 8. Did the seatbelt fail to lock on any of the five attempts? • YES – Transit Connect vehicles, Replace the front passenger seatbelt retractor. Please follow the Workshop Manual (WSM) procedures in Section 501-20A. This completes the recall. Transit vehicles, Proceed to Step 9 for front passenger seatbelt retractor replacement procedure. • NO – Part replacement is not required. This completes the recall. 9. Depower the Supplemental Restraint System (SRS). Please follow the WSM procedures in Section 501-05. 10. Release the clips, slide up and remove the middle B-pillar trim panel. See Figure 6. 21354B FIGURE 6 ATTACHMENT III PAGE 5 OF 6 COMPLIANCE RECALL 21C18-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 NOTE: The front passenger seat removal is not needed to position aside the lower B-pillar trim panel. NOTE: Ensure that all of the retaining clips have been disengaged prior to positioning aside the lower B-pillar to prevent damage. 11. Release the clips and position aside the lower B-pillar trim panel. See Figure 7. x3 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21354C x3 x1 FIGURE 7 ATTACHMENT III PAGE 6 OF 6 COMPLIANCE RECALL 21C18-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 12. A lower B-pillar trim panel with a broken guide can be reused and does not require replacement. See Figure 8. 13. Replace the front passenger seatbelt retractor. Please follow the WSM procedures in Section 501-20A. This completes the recall. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21354D LOWER B-PILLAR TRIM PANEL GUIDE PIN FIGURE 8 Copyright 2021 Ford Motor Company ATTACHMENT IV Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C18 – Supplement #1 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function Customer Information Sheet Print this sheet out and provide to customer if their vehicle fails the inspection procedure and parts are not available as outlined in the Attachment III Technical Instructions. Owners can continue to safely drive their vehicles if they do not use a child safety seat in the front passenger seat.**************************************************************************************************************
SEOCONTENT-END
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | TRANSIT | 2021-2022 |
| FORD | TRANSIT CONNECT | 2021 |
9 Associated Documents
Miscellaneous Document – Chronology – Certain 2021 and 2022 model year Ford Transit and 2021 Ford Transit Connect Vehicles Passenger Seat Belt Automatic Locking Retractor Function
RMISC-21V592-3124.pdf 12.709KB
Recall Acknowledgement
RCAK-21V592-8035.pdf 645.215KB
Noncompliance Notice 573 Report
RCLRPT-21V592-7180.PDF 215.686KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C18 Supplement #1 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function
RCMN-21V592-8833.pdf 2389.639KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C18 Certain 2021-2022 Model Year Transit and 2021 Model Year Transit Connect Vehicles Front Passenger Seatbelt Automatic Locking Retractor Function
RCMN-21V592-9967.pdf 1651.139KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V592-3334.pdf 184.849KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V592-0079.pdf 52.982KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V592-5836.PDF 211.148KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V592-3924.PDF 211.254KB
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