February 16, 2021 NHTSA CAMPAIGN NUMBER: 21V081000
Frontal Air Bag Inflator May Explode
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
NHTSA Campaign Number: 21V081
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 1,067
Summary
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Remedy
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S05.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
SERVICE PROCEDURE
Safety Recall 21S05 Certain 2005-2014 Mustang, 2005-2006 Ford GT, 2004-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Airbag Module Inspection and Replacement
IMPORTANT SAFETY RECALL NOTICE
February 2021
Safety Recall Notice 21S05 / NHTSA Recall 21E013
Ford Motor Company has determined that a defect which relates to motor vehicle safety may exist in certain replacement frontal airbag modules that were sold as service replacement parts between May 2016 and March 2019. Affected part numbers and potential vehicle applications are listed on the following page.
What is the risk?
Certain service replacement frontal airbag modules sold at this dealership between March 2016 and March 2019 may contain a defective airbag inflator. Defective airbag inflators may explode in a crash that causes deployment of the airbags. If an inflator explodes, sharp metal fragments could strike vehicle occupants, causing serious injury or death.
What should you do?
If you purchased an affected airbag module or believe that an affected airbag module may have been installed in your vehicle, please contact your local Ford dealer without delay and request a service date for Recall 21S05.
Ford Motor Company has authorized your dealer to inspect and replace the frontal airbag modules if necessary, free of charge (parts and labor).
If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com.
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.
Thank you for your attention to this important matter.
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Post until September 30, 2021
Affected Airbag Module Part Numbers
Safety Recall Notice 21S05 / NHTSA Recall 21E013
| Engineering Part Number | Service Part Number | Vehicle Application |
| 4L54 10043B13 AN3JA6 | 4L5Z-10043B13-AAA | 2004-2006 Ranger |
| 6L54 10044A74 BB32N4 | 6L5Z-10044A74-BB | 2004-2006 Ranger |
| 6L54 10044A74 BB33TC | 6L5Z-10044A74-BC | 2004-2006 Ranger |
| 9A13 78044A74 AB | 7A1Z-78044A74-A | 2007-2010 MKX |
| 8L54 10044A74 AA32N4 | 7L5Z-10044A74-AB | 2007-2011 Ranger |
| 7R3V 63043B13 AB35B8 | 7R3Z-63043B13-AA | 2005-2014 Mustang |
| 8R3V 63044A74 AASMGN | 7R3Z-63044A74-AA | 2005-2009 Mustang |
| 8R33 63043B13 AA35B8 | 8R3Z-63043B13-AA | 2005-2014 Mustang |
| 8R33 63043B13 AB35B8 | 8R3Z-63043B13-AB | 2005-2014 Mustang |
| 8R33 63043B13 BBSMIN | 8R3Z-63043B13-BB | 2005-2014 Mustang |
| 8R33 63044A74 AA3ZU8 | 8R3Z-63044A74-AA | 2005-2009 Mustang |
| 8R33 63044A74 BASMEN | 8R3Z-63044A74-BA | 2005-2009 Mustang |
| AE53 54044A74 AH | AE5Z-54044A74-A | 2010-2012 Fusion and 2010-2011 Milan |
| AH63 54044A74 AH | AH6Z-54044A74-A | 2010-2012 MKZ |
| BR33 63044A74 DA3AM6 | AR3Z-63044A74-AA | 2010-2014 Mustang |
| CR33 63044A74 BASMKT | AR3Z-63044A74-BA | 2010-2014 Mustang |
| CR33 63044A74 CASMKU | AR3Z-63044A74-CA | 2010-2014 Mustang |
| CR3V 63044A74 ABSMKV | AR3Z-63044A74-DA | 2010-2014 Mustang |
| CR3J 63044A74 CASMLS | BR3Z-63044A74-AA | 2010-2014 Mustang |
| CR33 63043B13 AB35B8 | CR3Z-63043B13-AA | 2005-2014 Mustang |
| DR3V 63043B13 AC35B8 | DR3Z-63043B13-AB | 2005-2014 Mustang |
| DR3V 63044A74 ABSMN3 | DR3Z-63044A74-AA | 2010-2014 Mustang |
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
FEB 18, 2021 | DEARBORN, MICH.
DEARBORN, Mich., Feb. 18, 2021 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select vehicles that may have had obsolete Takata service parts installed in collision and theft repairs after the Takata recall was completed
Ford identified that certain Takata airbag modules were not purged from service stock after the parts for the permanent service fix became available. Following extensive investigation and tracing, Ford could not account for some of the obsolete Takata service parts, indicating they may have been installed on vehicles as part of collision or theft repairs.
Ford is not aware of any reports of accident or injury related to this issue. This recall involves two distinct vehicle populations:
Population 1
- Ford used dealer records to identify 1,117 vehicles with collision repairs that may have been done with an obsolete service part after the Takata recall was completed. This involves 1,067 vehicles in the U.S. and federal territories, 49 in Canada and one in Mexico.
- The group comprises certain 2004-11 Ford Ranger, 2005-14 Ford Mustang, 2006 Ford GT, 2008-12 Ford Fusion, 2009-11 Mercury Milan, 2010-12 Lincoln MKZ, 2007-10 Ford Edge and 2007-10 Lincoln MKX vehicles.
- Dealers will inspect the driver or passenger airbag inflator or module and replace, if necessary.
Population 2
- Ford was unable to locate 45 single-stage inflators that are compatible with 2004-06 Ford Ranger vehicles. It is possible that these obsolete Takata service parts were installed for repairs after collision damage or theft.
- This population involves 2004-06 Ford Ranger vehicles that had the Takata recall permanent repair performed before the service parts were purged, including 144,340 in the U.S. and federal territories, 8,762 in Canada and five in Mexico.
- At the request of the U.S. National Highway Traffic Safety Administration, Ford is issuing a safety recall for all 153,107 of these vehicles, notifying owners that they can visit their dealer for an inspection and, if necessary, an airbag inflator replacement.
Customer notifications will begin the week of March 8. The Ford reference number for this recall is 21S05.
Safety recall for 1,666 Ford Bronco Sport vehicles
Affected 2021 Ford Bronco Sport vehicles were produced with rear suspension modules that may not be fully secured to the subframe. Rear suspension modules with loose or missing bolts may affect the vehicle’s stability, increasing risk of an accident, and may result in reduced rear impact crash performance, increasing the risk of injury.
This action affects 1,640 vehicles in the U.S. and federal territories, 24 in Canada and two in Mexico.
Ford is not aware of any accidents or injuries related to this condition.
Affected vehicles were built in Mexico at Hermosillo Stamping and Assembly Plant from July 22 to Nov. 24, 2020.
Dealers will confirm that the rear suspension bolts are secured properly and replace them, if necessary. The Ford reference number for this recall is 21S04.
SEOCONTENT-START
March 2021
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S05 / NHTSA Recall 21V081
2007 MKX
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety may exist
in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Our records indicate that a safety recall repair was previously completed on
your vehicle to replace the passenger airbags in February 2019, and that the
passenger airbag was later replaced during a collision or service repair. The
replacement airbag installed at that time may contain a defective airbag
inflator.
What is the risk? Defective airbag inflators may explode in a crash that causes deployment of
the airbags. If an inflator explodes, sharp metal fragments could strike
vehicle occupants, causing serious injury or death.
What will Lincoln and
your dealer do?
The Lincoln Motor Company has authorized your dealer to inspect and
replace the passenger airbag if necessary, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S05. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this
safety recall. You should contact your dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.lincoln.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this safety recall completed
on your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles both before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Lincoln and your local dealer are
working hard to keep you on the road during these challenging times, please
visit owner.lincoln.com.
Do you need a rental
vehicle?
If your dealer determines that airbag replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for
your personal transportation at no charge (except for fuel and insurance)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.lincoln.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V081.
Thank you for your attention to this important matter.
The Lincoln Motor Company
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S05 / Campaña 21V081 de la NHTSA
2007 MKX
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En nuestros registros aparece que en su vehículo se realizó una reparación
de la campaña de seguridad para reemplazar las bolsas de aire del pasajero
en febrero de 2019 y que dicha bolsa de aire se reemplazó posteriormente
durante una reparación de servicio o por colisión. La bolsa de aire de
reemplazo instalada en ese momento podría incluir un inflador de la bolsa de
aire defectuoso.
¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque
y provocar el despliegue de las bolsas de aire. Si detona un inflador, se
podrían desprender fragmentos de metal filudos, los cuales podrían golpear a
los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte.
¿Qué harán Lincoln y
su distribuidor?
The Lincoln Motor Company ha autorizado a su distribuidor a inspeccionar y,
si fuera necesario, a reemplazar la bolsa de aire del pasajero sin costo
alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, se deberá realizar una
inspección del vehículo para determinar si se debe pedir piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de
dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor
a fin de programar una cita para solucionar este problema lo más pronto
posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.lincoln.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
The Lincoln Motor Company le recomienda realizar esta campaña de
seguridad en su vehículo. El propietario del vehículo es responsable de
realizar los arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Marzo de 2021
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Lincoln han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección tanto antes como después de realizar servicio en cada uno de
los vehículos de nuestros clientes. En la mayoría de los lugares, la atención
de vehículos se ha considerado un servicio esencial. Póngase en contacto
con su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Lincoln y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.lincoln.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar el reemplazo de la
bolsa de aire y el vehículo debe permanecer en las instalaciones durante la
noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para
su transporte personal sin costo (excepto combustible y seguro) mientras su
vehículo se encuentre en reparación. Comuníquese con su distribuidor para
conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V081 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
March 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S05 / NHTSA Recall 21V081
2011 Fusion
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety may exist in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Our records indicate that a safety recall repair was previously completed on
your vehicle to replace the passenger airbag in February 2019 and that the
passenger airbag was later replaced during a collision or service repair. The
replacement airbag(s) installed at that time may contain a defective airbag
inflator.
What is the risk? Defective airbag inflators may explode in a crash that causes deployment of
the airbags. If an inflator explodes, sharp metal fragments could strike
vehicle occupants, causing serious injury or death.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect and replace the
passenger airbag if necessary, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S05. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that airbag replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for
your personal transportation at no charge (except for fuel and insurance)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V081.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S05 / Campaña 21V081 de la NHTSA
2011 Fusion
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En nuestros registros aparece que en su vehículo se realizó una reparación
de la campaña de seguridad para reemplazar las bolsa de aire del pasajero
en febrero de 2019 y la bolsa de aire del pasajero se reemplazó
posteriormente durante una reparación de servicio o por colisión. Las bolsas
de aire de reemplazo instaladas en ese momento podrían incluir un inflador
de la bolsa de aire defectuoso.
¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque
y provocar el despliegue de las bolsas de aire. Si detona un inflador, se
podrían desprender fragmentos de metal filudos, los cuales podrían golpear a
los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera
necesario, a reemplazar las bolsa de aire del pasajero sin costo alguno
(piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, se deberá realizar una inspección
del vehículo para determinar si se debe pedir piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Ford no ha emitido instrucciones de dejar de manejar el vehículo conforme a
esta campaña de seguridad. Deberá ponerse en contacto con su distribuidor a
fin de programar una cita para solucionar este problema lo más pronto
posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Marzo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar el reemplazo de la
bolsa de aire y el vehículo debe permanecer en las instalaciones durante la
noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para
su transporte personal sin costo (excepto combustible y seguro) mientras su
vehículo se encuentre en reparación. Comuníquese con su distribuidor para
conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V081 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
March 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S05 / NHTSA Recall 21V081
2010 Milan
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety may exist in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Our records indicate that a safety recall repair was previously completed on
your vehicle to replace the passenger airbag in December 2018 and that the
passenger airbag was later replaced during a collision or service repair. The
replacement airbag(s) installed at that time may contain a defective airbag
inflator.
What is the risk? Defective airbag inflators may explode in a crash that causes deployment of
the airbags. If an inflator explodes, sharp metal fragments could strike
vehicle occupants, causing serious injury or death.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect and replace the
passenger airbag if necessary, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S05. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that airbag replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for
your personal transportation at no charge (except for fuel and insurance)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V081.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S05 / Campaña 21V081 de la NHTSA
2010 Milan
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En nuestros registros aparece que en su vehículo se realizó una reparación
de la campaña de seguridad para reemplazar las bolsa de aire del pasajero
en diciembre de 2018 y la bolsa de aire del pasajero se reemplazó
posteriormente durante una reparación de servicio o por colisión. Las bolsas
de aire de reemplazo instaladas en ese momento podrían incluir un inflador
de la bolsa de aire defectuoso.
¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque
y provocar el despliegue de las bolsas de aire. Si detona un inflador, se
podrían desprender fragmentos de metal filudos, los cuales podrían golpear a
los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera
necesario, a reemplazar las bolsa de aire del pasajero sin costo alguno
(piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, se deberá realizar una inspección
del vehículo para determinar si se debe pedir piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Ford no ha emitido instrucciones de dejar de manejar el vehículo conforme a
esta campaña de seguridad. Deberá ponerse en contacto con su distribuidor a
fin de programar una cita para solucionar este problema lo más pronto
posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Marzo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar el reemplazo de la
bolsa de aire y el vehículo debe permanecer en las instalaciones durante la
noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para
su transporte personal sin costo (excepto combustible y seguro) mientras su
vehículo se encuentre en reparación. Comuníquese con su distribuidor para
conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V081 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
March 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S05 / NHTSA Recall 21V076
2005 Ranger
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety may exist in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Our records indicate that a Ford safety recall was previously completed on
your vehicle to replace the driver and passenger airbags in August 2018.
There is no issue with the airbags used in the recall repair. However, if after
the recall was completed, the driver or passenger airbag was subsequently
replaced during a collision or service repair, the airbags may contain a
defective airbag inflator.
Did you purchase your vehicle between August 2018 and March 2019?
– If YES: please refer to the ‘What should you do?’ section of this letter.
– If NO: was your driver or passenger airbag replaced during a collision or service repair
between August 2018 and March 2019?
– If YES: please refer to the ‘What should you do?’ section of this letter.
– If NO: no action is required.
If you are unsure of your vehicle’s purchase date or repair history, please refer to the ‘What should you
do?’ section of this letter.
What is the risk? Defective airbag inflators may explode in a crash that causes deployment of
the airbags. If an inflator explodes, sharp metal fragments could strike
vehicle occupants, causing serious injury or death.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect and replace the
driver and passenger airbags if necessary, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? If your driver or passenger airbag was replaced during a collision or service
repair, or you purchased your vehicle between August 2018 and March
2019, then your vehicle needs to be inspected. If you are unsure of your
vehicle’s repair history or purchase date, then your vehicle needs to be
inspected.
Please call your dealer without delay and request a service date for Recall
21S05. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
Ford has not issued instructions to stop driving your vehicle under this
safety recall. You should contact your dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that airbag replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for
your personal transportation at no charge (except for fuel and insurance)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V076.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S05 / Campaña 21V076 de la NHTSA
2005 Ranger
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En nuestros registros aparece que en su vehículo se realizó una campaña de
seguridad de Ford, en la cual se reemplazaron las bolsas de aire del
conductor y del pasajero en agosto de 2018. Las bolsas de aire utilizadas en
la reparación de la campaña no presentan problemas. Sin embargo, si luego
de realizada la campaña, la bolsa de aire del conductor o del pasajero se
reemplazó posteriormente durante una reparación de servicio o por colisión,
esta podría contener un inflador de bolsa de aire defectuoso.
¿Compró usted el vehículo entre agosto de 2018 y marzo de 2019?
– Si la respuesta es SÍ: consulte la sección “¿Qué debe hacer?” de esta carta.
– Si la respuesta es NO: ¿la bolsa de aire del conductor o del pasajero se reemplazó durante
una reparación de servicio o por colisión entre agosto de 2018 y marzo de 2019?
– Si la respuesta es SÍ: consulte la sección “¿Qué debe hacer?” de esta carta.
– Si la respuesta es NO: no se requiere ninguna acción.
Si no está seguro de la fecha de compara del vehículo o del historial de reparaciones, consulte la
sección “¿Qué debe hacer?” de esta carta.
¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque
y provocar el despliegue de las bolsas de aire. Si detona un inflador, se
podrían desprender fragmentos de metal filudos, los cuales podrían golpear a
los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera
necesario, reemplazar las bolsas de aire del conductor y del pasajero sin
costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, se deberá realizar una
inspección del vehículo para determinar si se debe pedir piezas.
¿Qué debe hacer? Si la bolsa de aire del conductor o del pasajero se reemplazó durante una
reparación de servicio o por colisión o si compró el vehículo entre agosto de
2018 y marzo de 2019, entonces es necesario inspeccionar su vehículo. Si
no está seguro del historial de reparaciones o de la fecha de compara del
vehículo, entonces su vehículo deberá ser inspeccionado.
Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
3 of 4
A/3/000001/0001
05218
21S05 ALL/DTB121S051
Marzo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
Ford no ha emitido instrucciones de dejar de manejar el vehículo conforme a
esta campaña de seguridad. Deberá ponerse en contacto con su distribuidor
a fin de programar una cita para solucionar este problema lo más pronto
posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar el reemplazo de la
bolsa de aire y el vehículo debe permanecer en las instalaciones durante la
noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para
su transporte personal sin costo (excepto combustible y seguro) mientras su
vehículo se encuentre en reparación. Comuníquese con su distribuidor para
conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V076 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*********************************************************************************************************************
July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2010 MKZ has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S05 – AIRBAG MODULE INSPECTION AND REPLACEMENT
What is the
issue?
Our records indicate that a Ford safety recall was previously completed on your vehicle to
replace the driver and passenger airbags in December 2018. There is no issue with the
airbags used in the recall repair. However, if after the recall was completed, the driver or
passenger airbag was subsequently replaced during a collision or service repair, the airbags
may contain a defective airbag inflator.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.lincoln.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2010 MKZ las reparaciones necesarias correspondientes a la campaña de
seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S05 – INSPECCIÓN Y REEMPLAZO DEL MÓDULO DE LA BOLSA DE AIRE
¿Cuál es el
problema?
En nuestros registros aparece que en su vehículo se realizó una campaña de seguridad de
Ford, en la cual se reemplazaron las bolsas de aire del conductor y del pasajero en
diciembre de 2018. Las bolsas de aire utilizadas en la reparación de la campaña no
presentan problemas. Sin embargo, si luego de realizada la campaña, la bolsa de aire del
conductor o del pasajero se reemplazó posteriormente durante una reparación de servicio o
por colisión, esta podría contener un inflador de bolsa de aire defectuoso.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2021 The Lincoln Motor Company A Ford Motor Company Brand
1 of 2
000000000000004
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904
*********************************************************************************************************************
Copyright 2021 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
* * * IMPORTANT SAFETY RECALL * * *
March 2021
Safety Recall Notice 21S05 / NHTSA Recall 21E013
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety may exist in one
or more service replacement parts purchased and sold or installed by your dealership.
What is the issue? Certain service replacement frontal airbag modules sold between May 2016
and March 2019 may contain a defective airbag inflator.
According to Ford Motor Company records, your dealership purchased, and
may have installed or sold over-the-counter, one of the suspect part numbers
shown in the Recall Notice attached to this letter.
Ford does not have vehicle traceability for these affected service parts, and as
such, your dealership principal is the owner of record. A separate letter has
been sent notifying your dealership principal.
What is the risk? Defective airbag inflators may explode in a crash that causes deployment of
the airbags. If an inflator explodes, sharp metal fragments could strike vehicle
occupants, causing serious injury or death.
What should you do?
Please have your parts, service, and collision repair (if applicable) departments
complete the following:
Review customer-pay invoices, wholesale part sales, and over-thecounter
part sales to determine if you have sold or installed any of the
affected airbag modules listed in the attached Recall Notice.
Contact any customers or third-party repair facilities (body shops, etc.)
that purchased affected parts and arrange to inspect potentially
affected vehicles.
If you suspect that a vehicle is affected, contact the Special Service
Support Center (SSSC) via the web contact site, using the Non-
Involved Vehicle contact type, to request adding the vehicle to recall
21S05 prior to performing any service action.
Post the attached Recall Notice in an area that is visible to parts
department customers to inform them of this recall.
Check for any affected service parts in your current inventory and
return them immediately following the normal part return process.
Thank you for your attention to this important matter.
Ford Customer Service Division
Attachment: Recall Notice
*********************************************************************************************************************
Copyright 2021 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
* * * IMPORTANT SAFETY RECALL * * *
March 2021
Safety Recall Notice 21S05 / NHTSA Recall 21E013
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety may exist in one
or more service replacement parts purchased and sold or installed by your dealership.
What is the issue? Certain service replacement frontal airbag modules sold between May 2016
and March 2019 may contain a defective airbag inflator.
According to Ford Motor Company records, your dealership purchased, and
may have installed or sold over-the-counter, one of the suspect part numbers
shown in the Recall Notice attached to this letter.
Ford does not have vehicle traceability for these affected service parts, and as
such, you are the owner of record.
What is the risk? Defective airbag inflators may explode in a crash that causes deployment of
the airbags. If an inflator explodes, sharp metal fragments could strike vehicle
occupants, causing serious injury or death.
What should you do?
Please have your parts, service, and collision repair (if applicable) departments
complete the following:
Review customer-pay invoices, wholesale part sales, and over-thecounter
part sales to determine if you have sold or installed any of the
affected airbag modules listed in the attached Recall Notice.
Contact any customers or third-party repair facilities (body shops, etc.)
that purchased affected parts and arrange to inspect potentially
affected vehicles.
If you suspect that a vehicle is affected, contact the Special Service
Support Center (SSSC) via the web contact site, using the Non-
Involved Vehicle contact type, to request adding the vehicle to recall
21S05 prior to performing any service action.
Post the attached Recall Notice in an area that is visible to parts
department customers to inform them of this recall.
Check for any affected service parts in your current inventory and
return them immediately following the normal part return process.
Thank you for your attention to this important matter.
Ford Customer Service Division
Attachment: Recall Notice
SEOCONTENT-END
37 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2007-2010 |
| FORD | FUSION | 2008-2012 |
| FORD | GT | 2006 |
| FORD | MUSTANG | 2005-2014 |
| FORD | RANGER | 2004-2011 |
| LINCOLN | MKX | 2007-2010 |
| LINCOLN | MKZ | 2009-2010 |
| MERCURY | MILAN | 2009-2011 |
12 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-21V081-8026.PDF 211.237KB
Manufacturer Notices(to Dealers,etc) – Recall Notice for Dealers to Post re Takata Airbag May Rupture
Miscellaneous Document – Media Release re FORD MOTOR COMPANY ISSUES TWO SAFETYRECALLS IN NORTH AMERICA
RMISC-21V081-9818.pdf 301.053KB
Manufacturer Notices(to Dealers,etc) – Service Manaager re Certain service replacement frontal airbag modules sold between May 2016 and March 2019 may contain a defective airbag inflator
RCMN-21V081-7407.pdf 137.158KB
Manufacturer Notices(to Dealers,etc) – Service Manager Notice re Service Replacement Frontal Airbag Modules Sold Between May 2016 and March 2019 may contain a defective airbag inflator.
RCMN-21V081-0488.pdf 137.092KB
Defect Notice 573 Report
RCLRPT-21V081-6739.PDF 224.098KB
ISSUED Renotification Notice
RCRN-21V081-9012.pdf 364.113KB
Recall Acknowledgement
RCAK-21V081-3240.pdf 699.139KB
Owner Notification Letter(Part 577)
RCONL-21V081-3857.pdf 215.279KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V081-5909.PDF 211.131KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V081-0732.PDF 211.321KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V081-1078.PDF 211.431KB
Latest Recalls Documents
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