February 16, 2021 NHTSA CAMPAIGN NUMBER: 21V074000
Incorrect Front Lower Control Arms
An incorrect lower control arm may affect vehicle handling and control, increasing the risk of a rollover crash.
NHTSA Campaign Number: 21V074
Manufacturer Ford
Motor Company
Components SUSPENSION
Potential Number of Units Affected 106
Summary
Ford Motor Company (Ford) is recalling certain 2021 Bronco Sport vehicles. These vehicles may have been produced with incorrect front lower control arms.
Remedy
Ford will notify owners, and dealers will inspect and replace the front lower control arms, if necessary, free of charge. The recall began April 9, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S03.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco Sport | 2021 | Hermosillo | December 9, 2020 through December 9, 2020 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an incorrect lower control arm may have been installed at the assembly plant. A vehicle equipped with the incorrect lower control arm may experience a vehicle stability concern that may increase the risk of rollover at max roof load.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect vehicle for the correct control arm part number (LH and RH). Any incorrect front lower control arm will be replaced, and the front suspension will be aligned. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 5, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they do not place any equipment, luggage or load on the roof until after this safety recall is performed.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
| Description | Order Quantity | Claim Quantity | Part Number |
| RH Lower Control Arm (1 required, package of 1) | 1 | 1 | LX6Z-3078-G |
| LH Lower Control Arm (1 required, package of 1) | 1 | 1 | LX6Z-3079-G |
| Bolts – Front outer side member (M10 x 65, RH) (3 required, package of 4) | 1 | 3 | W500725-S439 |
| Lower arm forward bolt (1 required per control arm, package of 4) | As Required 1 or 2 | 1 | W718909-S900 |
| Lower arm rearward bolt (1 required per control arm, package of 4) | As Required 1 or 2 | 1 | W719470-S439 |
| Bolts – Front outer side member (M10, Bolt) (1 required, package of 4) | 1 | 1 | W721130-S439 |
| Description | Order Quantity | Claim Quantity | Part Number |
| Bolts – Front outer side member (M10 x 75MM, LH)
(3 required, package of 4) | 1 | 3 | W500727-S439 |
| Lower Arm Rearward Nut (1 required per control arm, package of 4) | As Required 1 or 2 | 1 | W520215-S440
Ford W520-215S440, Suspension Stabilizer Bar Link Nut
|
| Ball Joint Pinch Bolt Nut (1 required per control arm, package of 4) | As Required 1 or 2 | 1 | W520515-S442 |
| Box Nuts (9 required, package of 4) | 3 | 9 | W718770-S439 |
| Ball Joint Pinch Bolt (1 required per control arm, package of 4) | As Required 1 or 2 | 1 | W719924-S439 |
CERTAIN 2021 MODEL YEAR BRONCO SPORT VEHICLES — FRONT LOWER CONTROL ARM
SERVICE PROCEDURE
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
2. Locate and record the three engraved letters on the rear portion of both front lower control arms. See Figure 1.
a. Left Hand (LH) Side _______
b. Right Hand (RH) Side _______
3. Do both of the front lower control arms have the three engraved letters AMA displayed? See Figure 1.
If YES – This completes the recall.
If NO – Replace the affected front lower control arm. Please follow the WSM procedures in Section 204-01.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-START
April 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S03 / NHTSA Recall 21V-074
2021 Bronco Sport
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Your vehicle may have been produced with front suspension modules that
may have incorrect front lower control arms.
What is the risk? Vehicles with incorrect lower control arms may experience reduced stability
during aggressive driving maneuvers, increasing the risk of rollover under
maximum roof load.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect your vehicle for
the correct control arm part number (both the LH and RH). If incorrect, the
front lower control arm will be replaced, and the front suspension will be
aligned free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will/may require an inspection
to determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S03. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle if you do not place any equipment, luggage or load on the roof
until after this safety recall is performed.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V074.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S03 / Campaña 21V-074 de la NHTSA
2021 Bronco Sport
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Su vehículo pudo haber sido fabricado con un módulo de la suspensión
delantera cuyos brazos de control inferior delanteros no son los correctos.
¿Qué riesgo existe? Los vehículos con brazos de control inferior incorrectos podrían experimentar
una estabilidad reducida al realizar maniobras de manejo agresivas, lo cual
aumenta el riesgo de volcadura cuando la carga del techo es la máxima.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar su
vehículo para comprobar que el número de pieza del brazo de control sea el
correcto (tanto lado izquierdo como derecho). Si no fuera el correcto, el brazo
de control inferior delantero se reemplazará y la suspensión delantera se
alineará sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, es posible que se realice una
inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S03. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Mientras no realice esta campaña de seguridad, puede continuar manejando
el vehículo de forma segura si no coloca ningún equipamiento, equipaje o
carga en el techo.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede
negar la cobertura en caso de que el vehículo hubiese sufrido daños por no
haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Abril de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(Continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V074 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*********************************************************************************************************************
September, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2021 Bronco Sport has not had necessary safety recall repairs made. We urge
you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S03 – Front Lower Control Arms Inspection
What is the
issue?
Your vehicle may have been produced with front suspension modules that may have incorrect
front lower control arms.
Vehicles with incorrect lower control arms may experience reduced stability during aggressive
driving maneuvers, increasing the risk of rollover under maximum roof load.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Septiembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2021 Bronco Sport las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S03 – Inspección de los brazos de control inferiores delanteros
¿Cuál es el
problema?
Su vehículo pudo haber sido fabricado con un módulo de la suspensión delantera cuyos
brazos de control inferior delanteros no son los correctos.
Los vehículos con brazos de control inferior incorrectos podrían experimentar una
estabilidad reducida al realizar maniobras de manejo agresivas, lo cual aumenta el riesgo de
volcadura cuando la carga del techo es la máxima.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904
********************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 17, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S03
Certain 2021 Model Year Bronco Sport Vehicles
Front Lower Control Arms Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco Sport 2021 Hermosillo December 9, 2020 through December 9, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an incorrect lower control arm may have been installed at the
assembly plant. A vehicle equipped with the incorrect lower control arm may experience a vehicle
stability concern that may increase the risk of rollover at max roof load.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect vehicle for the correct control arm part number (LH and RH). Any incorrect front lower control
arm will be replaced, and the front suspension will be aligned. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 5, 2021. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S03
Certain 2021 Model Year Bronco Sport Vehicles
Front Lower Control Arms Inspection
OASIS ACTIVATION
OASIS will be activated on February 17, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 17,
2021. Owner names and addresses will be available by April 19, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles if they do
not place any equipment, luggage or load on the roof until after this safety recall is performed.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S03
Certain 2021 Model Year Bronco Sport Vehicles
Front Lower Control Arms Inspection
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(21S03) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S03
Certain 2021 Model Year Bronco Sport Vehicles
Front Lower Control Arms Inspection
LABOR ALLOWANCES
All Vehicles Labor Operation Labor Time
PASS – Inspect both RH & LH Front Lower Control Arms –
No Parts Replaced 21S03A 0.3 Hours
1.5L Vehicles (Bumper Cover Remove) Labor Operation Labor Time
FAIL – Replace One Front Lower Control Arm 21S03B 1.8 Hours
FAIL – Replace Both Front Lower Control Arms 21S03C 2.2 Hours
2.0L Vehicles (No Bumper Cover Remove) Labor Operation Labor Time
FAIL – Replace One Front Lower Control Arm 21S03D 0.8 Hours
FAIL – Replace Both Front Lower Control Arms 21S03E 1.3 Hours
All Vehicles Labor Operation Labor Time
Check and if necessary, adjust front toe (Can be used with
only one operation – B, C, D, or E) 21S03F 0.6 Hours
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S03
Certain 2021 Model Year Bronco Sport Vehicles
Front Lower Control Arms Inspection
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Several parts are not available to repair all vehicles, which require replacement. Until parts are
available to repair all vehicles, dealers may only repair vehicles, which are customer-owned vehicles
and unsold vehicles with a signed sales contact. To place an order for the following parts, submit a
VIN-specific Part Order contact via the SSSC Web Contact Site:
1. Any unsold vehicles must include a copy of the signed sales contact.
2. Attach a VIN-specific photo of one or both of the front lower control arms showing the
part numbers if replacement is required per technical instructions.
3. Attach a photo of vehicle mileage.
Part Number Description Order
Quantity
Claim
Quantity
LX6Z-3078-G RH Lower Control Arm (1 required, package of 1) 1 1
LX6Z-3079-G LH Lower Control Arm (1 required, package of 1) 1 1
W500725-S439 Bolts – Front outer side member (M10 x 65, RH)
(3 required, package of 4) 1 3
W718909-S900 Lower arm forward bolt (1 required per control arm,
package of 4)
As
Required
1 or 2
1
W719470-S439 Lower arm rearward bolt (1 required per control arm,
package of 4)
As
Required
1 or 2
1
W721130-S439 Bolts – Front outer side member (M10, Bolt) (1 required,
package of 4) 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S03
Certain 2021 Model Year Bronco Sport Vehicles
Front Lower Control Arms Inspection
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Order the parts below through normal order processing channels:
Part Number Description Order
Quantity
Claim
Quantity
W500727-S439 Bolts – Front outer side member (M10 x 75MM, LH)
(3 required, package of 4) 1 3
W520215-S440 Lower Arm Rearward Nut (1 required per control arm,
package of 4)
As
Required
1 or 2
1
W520515-S442 Ball Joint Pinch Bolt Nut (1 required per control arm,
package of 4)
As
Required
1 or 2
1
W718770-S439 Box Nuts (9 required, package of 4) 3 9
W719924-S439 Ball Joint Pinch Bolt (1 required per control arm,
package of 4)
As
Required
1 or 2
1
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 2
SAFETY RECALL 21S03
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
CERTAIN 2021 MODEL YEAR BRONCO SPORT VEHICLES — FRONT LOWER
CONTROL ARM
SERVICE PROCEDURE
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in
Section 100-02.
2. Locate and record the three engraved letters on the rear portion of both front lower control arms.
See Figure 1.
a. Left Hand (LH) Side _______
b. Right Hand (RH) Side _______
NOTE: LH side shown, RH side similar.
20276A
FRONT OF
VEHICLE
FIGURE 1
ATTACHMENT III
PAGE 2 OF 2
SAFETY RECALL 21S03
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
3. Do both of the front lower control arms have the three engraved letters AMA displayed? See Figure 1.
If YES – This completes the recall.
If NO – Replace the affected front lower control arm. Please follow the WSM procedures in
Section 204-01.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO SPORT | 2021 |
8 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S03 Certain 2021 Model Year Bronco Sport Vehicles Front Lower Control Arms Inspection
Recall Acknowledgement
RCAK-21V074-5008.pdf 645.195KB
Defect Notice 573 Report
RCLRPT-21V074-5760.PDF 213.88KB
ISSUED Owner Notification Letter(Part 577)
ISSUED Renotification Notice
RCRN-21V074-6215.pdf 545.491KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V074-7180.PDF 211.213KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V074-3600.PDF 211.213KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V074-1632.PDF 211.302KB
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