Safety Recall 20S52 – Brake Pedal Bracket Fracture – 2020 Ford Mustang

SEOCONTENT-START

November 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S52 / NHTSA Recall 20V573
2020 Mustang
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that the brake pedal bracket could
fracture if rapid and forceful pressure is applied to the brake pedal.
What is the risk? This may result in a loss of braking ability, increasing the risk of a crash. In
the event of a loss of primary braking capability, the parking brake can be
used to bring the vehicle to a stop.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts
for this repair. When parts become available, Ford Motor Company will notify
you via mail to schedule a service appointment with your dealer for repairs to
be completed free of charge (parts and labor). Parts are anticipated to be
available in the first quarter of 2021.
What should you do? When parts are available, Ford Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You can continue to safely drive your vehicle, however it is
recommended that you do not use your vehicle for track and competition
driving until the brake pedal and bracket assembly can be replaced.
In the event of a loss of primary braking capability, the parking brake can be
used to bring the vehicle to a stop.
What should you do?
(Continued)
When parts are available, you should contact your dealer for an appointment
to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S52 / Campaña 20V573 de la NHTSA
2020 Mustang
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el soporte del pedal del freno de su vehículo se fracture si se
aplica una presión rápida y enérgica en el pedal del freno.
¿Qué riesgo existe? Esto podría provocar una pérdida la capacidad de frenado, lo cual aumenta el
riesgo de sufrir un accidente. En caso de pérdida de la capacidad principal de
frenado, se puede utilizar el freno de estacionamiento para detener el
vehículo.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para
fabricar las piezas para esta reparación. Cuando estas estén disponibles,
Ford Motor Company le avisará mediante correo para programar una cita de
servicio con su distribuidor y así realizar las reparaciones sin costo alguno
(piezas y mano de obra). Se prevé que las piezas estarán disponibles en el
primer trimestre de 2021.
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una
carta para informarle la disponibilidad de estas y solicitarle que se comunique
con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Puede continuar manejando su vehículo de forma segura,
sin embargo, se recomienda que no use el vehículo para manejo en pista o de
competición mientras no se reemplace el ensamble del pedal del freno y el
soporte.
Noviembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
En caso de pérdida de la capacidad principal de frenado, se puede utilizar el
freno de estacionamiento para detener el vehículo.
Cuando las piezas se encuentren disponibles, deberá ponerse en contacto
con su distribuidor a fin de programar una cita para solucionar este problema
lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con su
distribuidor local para confirmar las horas de servicio actuales. Para obtener
más información sobre cómo Ford y su distribuidor local están trabajando
arduamente para mantenerlo en las calles durante estos tiempos difíciles,
visite www.owner.ford.com.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

***********************************************************************************************

JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
December 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
* * UPDATE PLEASE READ * *
Safety Recall Notice 20S52 / NHTSA Recall 20V573
2020 Mustang
Your Vehicle Identification Number (VIN):
Ford Motor Company recently sent you a letter for Safety Recall 20S52 informing you that your vehicle
brake pedal bracket could fracture if rapid and forceful pressure is applied to the brake pedal. We also
advised you that we were working closely with our suppliers to produce parts for this repair and that we
were going to notify you via mail when parts become available so you could contact your dealer and
schedule a service appointment. This is no longer necessary as we have determined that this Safety
Recall letter was sent to you inadvertently.
We apologize for this situation and want to assure you that your vehicle is not subject to recall 20S52.
Your vehicle is not equipped with the brake pedal bracket included in this recall and will not require the
installation of a new brake pedal and bracket assembly. No further action is required by you. Safety
Recall 20S52 has been closed on your vehicle.
Can we assist you
further?
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is: www.owner.Ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to contact
us through the Internet, our address is: www.fleet.Ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time
or without charge, you may write the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or
call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153)
or go to www.safercar.gov. Reference NHTSA Safety Recall 20V573.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Diciembre de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
* * ACTUALIZADO, POR FAVOR LEER * *
Aviso de campaña de seguridad 20S52 / Campaña 20V573 de la NHTSA
2020 Mustang
Número de identificación del vehículo (VIN):
Ford Motor Company hace poco le envió una carta de la Campaña de seguridad 20S52, donde se le informaba
que el soporte del pedal del freno de su vehículo podía fracturarse en caso de aplicar presión rápida y enérgica
sobre el pedal del freno. También le mencionamos que estábamos trabajando estrechamente con nuestros
proveedores para fabricar las piezas para esta reparación y que le notificaríamos por correo cuando las piezas
estuviesen disponibles, de modo que se pusiera en contacto con su distribuidor para programar una cita de
servicio. Esto ya no es necesario, puesto que hemos determinado que dicha carta se le envió involuntariamente.
Lamentamos esta situación y deseamos asegurarle que su vehículo no está incluido en la campaña 20S52. Su
vehículo no está equipado con el soporte del pedal del freno incluido en esta campaña y no requerirá la instalación
de un nuevo ensamble de pedal del freno y soporte. No se requiere ninguna otra acción de su parte. La Campaña
de seguridad 20S52 ha sido cerrada para su vehículo.
¿Podemos hacer
algo más por usted?
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro
Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros
representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de
Internet, nuestra dirección es: www.owner.Ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los
representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro
Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3
y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.fleet.Ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin
cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety
Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que
llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236
(TTY: 1-800-424-9153) o visite www.safercar.gov. Referencia: Campaña de
seguridad 20V573 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
**************************************************************************************************************
January 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S52 / NHTSA Recall 20V573
2020 Mustang
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that the brake pedal bracket could
fracture if rapid and forceful pressure is applied to the brake pedal.
What is the risk? This may result in a loss of braking ability, increasing the risk of a crash. In
the event of a loss of primary braking capability, the parking brake can be
used to bring the vehicle to a stop.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to inspect the brake pedal and bracket assembly and
replace it if necessary free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S52. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle, however it is recommended that you do not use your vehicle for
track and competition driving until the brake pedal and bracket assembly can
be inspected and replaced if necessary.
In the event of a loss of primary braking capability, the parking brake can be
used to bring the vehicle to a stop.
If you do not already have a servicing dealer, you can access
www.owner.Ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(Continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.Ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.Ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.Ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 20V573.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S52 / Campaña 20V573 de la NHTSA
2020 Mustang
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el soporte del pedal del freno de su vehículo se fracture si se
aplica una presión rápida y enérgica en el pedal del freno.
¿Qué riesgo existe? Esto podría provocar una pérdida la capacidad de frenado, lo cual aumenta el
riesgo de sufrir un accidente. En caso de pérdida de la capacidad principal de
frenado, se puede utilizar el freno de estacionamiento para detener el
vehículo.
¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. Ford Motor Company ha autorizado a su distribuidor a
inspeccionar el ensamble del pedal del freno y el soporte y, si fuera
necesario, a reemplazarlo, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 20S52. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo de forma segura, sin embargo, se
recomienda que no use el vehículo para manejo en pista o de competición
mientras no se haya inspeccionado, y si fuera necesario, reemplazado el
ensamble del pedal del freno y el soporte.
En caso de pérdida de la capacidad principal de frenado, se puede utilizar el
freno de estacionamiento para detener el vehículo.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.Ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Enero de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite www.owner.Ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.owner.Ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.Ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: Campaña de seguridad 20V573 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

****************************************************************************************************************

 Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
September 24, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Advance Notice – Safety Recall 20S52
Certain 2020 Model Year Left Hand Drive Mustang Vehicles Equipped with
Automatic Transmission – Brake Pedal Bracket Fracture
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Mustang 2020 Flat Rock March 4, 2019 through August 13, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, the brake pedal bracket could fracture at the pedal pivot location during a
braking event requiring heavy pressure to the brake pedal. A brake pedal bracket fracturing under
heavy pedal force may result in a loss of primary braking capability, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers in the fourth quarter of 2020 when it is anticipated
that parts ordering information and repair instructions will be available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson

****************************************************************************************

 Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
December 16, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52 – Supplement #2
Certain 2020 Model Year Left Hand Drive Mustang Vehicles Equipped with an
Automatic Transmission – Brake Pedal Bracket Fracture
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52 – Supplement #1
Dated November 12, 2020
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52
Dated October 14, 2020
New! REASON FOR THIS SUPPLEMENT
 Affected Vehicle Build Dates: Build date refinement based on the review of additional
assembly plant data. All remaining affected vehicles are identified in OASIS and FSA VIN lists.
 Technical Information: Updated with revised directions regarding the inspection of the brake
pedal and bracket assembly part number.
 Labor Allowances: Updated to include an inspection procedure.
New! AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Mustang 2020 Flat Rock September 17, 2019 through August 13, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the brake pedal bracket could fracture if rapid and forceful pressure is
applied to the brake pedal, typically seen during track and competition driving. This may result in a loss
of primary braking capability, increasing the risk of a crash. In the event of a loss of primary braking
capability, the parking brake can be used to bring the vehicle to a stop.
New! SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect the brake pedal and bracket assembly part number label and repair if necessary. Brake pedal
and bracket assemblies with engineering part number FR3C-2D094-AE or FR3C-2D094-CE will be
replaced following the dealer bulletin technical instructions. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
NOTE: Parts are currently not available in sufficient quantities to repair all vehicles. Part orders can
be requested through the Special Service Support Center (SSSC) using the SSSC link at the bottom
of the OASIS VIN report screen to repair vehicles that meet the following criteria only:
 Copyright 2020 Ford Motor Company
 Affected customer vehicles that arrive at your dealership.
 New in-stock vehicles with a signed sales contract.
It is anticipated that parts will be available in sufficient quantities to repair all vehicles in the first
quarter of 2021. Refer to Attachment II for additional information.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles have been notified. Dealers should repair any affected vehicles that arrive
at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52 – Supplement #2
Certain 2020 Model Year Left Hand Drive Mustang Vehicles Equipped with an Automatic
Transmission – Brake Pedal Bracket Fracture
OASIS ACTIVATION
OASIS was activated on September 24, 2020. For vehicles that were added to this program under
Supplement #1, OASIS was activated on November 12, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on
September 24, 2020. FSA VIN Lists were made available for the vehicles that were added to the
program under Supplement #1 on November 12, 2020. Owner names and addresses will be available
by January 26, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles, however
it is not recommended to use the vehicle for track and competition driving until the brake pedal
and bracket assembly can be replaced. In the event of a loss of primary braking capability, the
parking brake can be used to bring the vehicle to a stop.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
 Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52 – Supplement #2
Certain 2020 Model Year Left Hand Drive Mustang Vehicles Equipped with an Automatic
Transmission – Brake Pedal Bracket Fracture
OWNER REFUNDS
 This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
 Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with brake pedal and bracket assembly
replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52 – Supplement #2
Certain 2020 Model Year Left Hand Drive Mustang Vehicles Equipped with an Automatic
Transmission – Brake Pedal Bracket Fracture
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20S52) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Refunds: Submit refunds on a separate repair line.
– Program Code: 20S52 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52 – Supplement #2
Certain 2020 Model Year Left Hand Drive Mustang Vehicles Equipped with an Automatic
Transmission – Brake Pedal Bracket Fracture
LABOR ALLOWANCES
Description Labor
Operation
Labor
Time
Inspect Brake Pedal and Bracket Assembly Part Number
– PASS (Any one of the following engineering parts: FR3C-2D094-
AF, FR3C-2D094-CF, FR3C-2D094-CD or FR3C-2D094-AD)
Safety Recall Complete
20S52A 0.2 Hours
Inspect Brake Pedal and Bracket Assembly Part Number
– DOES NOT PASS (Either one of the following engineering parts:
FR3C-2D094-AE or FR3C-2D094-CE)
Replace Brake Pedal and Bracket Assembly (Includes Inspection)
20S52B 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Dealers must determine the correct service part number by VIN using the parts catalog.
To place an order for a brake pedal and bracket assembly, submit a VIN-specific Part Order contact
via the SSSC Web Contact Site.
Part Number Description Order
Quantity
Claim
Quantity
FR3Z-2455-AE Brake Pedal and Bracket Assembly (Standard Pedal)
1 1
FR3Z-2455-AF Brake Pedal and Bracket Assembly (Sport Pedal Package)
NOTE: The brake pedal and bracket assemblies are currently not available in sufficient quantities to
repair all vehicles. Due to limited part supply, it is possible not all parts requests can be filled. The part
orders will be placed by the SSSC in the order received. The brake pedal and bracket assembly part
orders can be requested through the SSSC using the SSSC link at the bottom of the OASIS VIN
report screen to repair vehicles that meet the following criteria only:
 Affected customer vehicles that arrive at your dealership.
 New in-stock vehicles with a signed sales contract. (submit copy of contract via SSSC link).
It is anticipated that parts will be available in sufficient quantities to repair all vehicles in the first
quarter of 2021.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Parts Requirements / Ordering Information Continued On The Next Page
 Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S52 – Supplement #2
Certain 2020 Model Year Left Hand Drive Mustang Vehicles Equipped with an Automatic
Transmission – Brake Pedal Bracket Fracture
Order the parts below through normal order processing channels:
Part Number Description Order
Quantity
Claim
Quantity
3M5Z-2L523-AA Brake Booster Push Rod Clevis-Locking Pin 1 1
W520212-S440 Brake Pedal and Bracket Assembly Nuts
(4 nuts required/4 nuts per package) 1 4
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN AND SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 4
SAFETY RECALL 20S52-S2
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2020
CERTAIN 2020 MODEL YEAR LEFT HAND DRIVE MUSTANG VEHICLES EQUIPPED
WITH AN AUTOMATIC TRANSMISSION — BRAKE PEDAL BRACKET FRACTURE
NOTE: For the inspection procedure it is not necessary to position the vehicle on a hoist. The part number
for the brake pedal and bracket assembly can be obtained and cross referenced without the use
of a service bay.
INSPECTION PROCEDURE
1. Locate the brake pedal and bracket assembly part number label, on the left upper side of the bracket as
shown in Figure 1. Record the full engineering part number on the repair order.
PASS – For any one of the following part numbers FR3C-2D094-AF, FR3C-2D094-CF,
FR3C-2D094-CD or FR3C-2D094-AD, no further action is required. The safety recall is
complete.
DOES NOT PASS – For either one of the following part numbers FR3C-2D094-AE or
FR3C-2D094-CE, replace the brake pedal and bracket assembly. Proceed to
the Service Procedure on Page 2.
NOTE: Taking a picture with a cellular phone will aid in viewing and retaining the brake pedal and bracket
assembly part number.
FIGURE 1
2008D
BRAKE PEDAL BRACKET
STOP LAMP SWITCH
ATTACHMENT III
PAGE 2 OF 4
SAFETY RECALL 20S52-S2
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2020
SERVICE PROCEDURE
NOTICE: Do not service the brake pedal or brake booster without first removing the stoplamp
switch. The switch must be removed with the brake pedal in the at-rest position. The
switch plunger must be compressed for the switch to rotate in the bracket. Attempting
to remove the switch when the plunger is extended (during pedal apply) will result in
damage to the switch.
NOTE: The brake pedal retaining nuts are one-time use only nuts and must be replaced when removed.
1. Remove the Stop Lamp Switch. Please follow the Workshop Manual (WSM) procedures in
Section 417-01.
2. Detach the wiring harness retainers. See Figure 2.
2008A
x2
x2
FIGURE 2
ATTACHMENT III
PAGE 3 OF 4
SAFETY RECALL 20S52-S2
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2020
NOTE: The booster push rod clevis-locking pin is a one-time use only part. Any time the booster push rod
clevis-locking pin is removed, a new booster push rod clevis-locking pin should be used.
NOTE: Be sure that the push rod is aligned with the clevis during installation.
3. Remove and discard the booster push rod clevis-locking pin and position aside the booster push rod.
See Figure 3.
E184927
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2008B
FIGURE 3
ATTACHMENT III
PAGE 4 OF 4
SAFETY RECALL 20S52-S2
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2020
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2008C
E184928
x4
x2
FIGURE 4
4. Remove the retainers, discard the 4 nuts and remove the brake pedal and bracket. See Figure 4.
• Torque: 17 lb.ft (22.5 Nm).
NOTICE: Do not press, pull or otherwise move the brake pedal while installing the stoplamp switch. The
switch must be installed with the booster push rod attached to the brake pedal and with the
brake pedal in the at-rest position. Installing the switch with the brake pedal in any other position
will result in incorrect adjustment and may damage the switch.
NOTE: When installing the new brake pedal and bracket assembly ensure that the brake booster push rod
clevis is aligned with the brake pedal attachment point before installing the retainers.
5. Install a new brake pedal and bracket by reversing the removal procedure.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 20S52 – Supplement #2
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 20S52, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to January 29,
2021. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
 The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
 The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
 Claimant name and address
 Vehicle make, model, and model year
 Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
 Identification of the recall number (either the Ford recall number or the NHTSA recall number)
 Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
 An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
 If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

SEOCONTENT-END