NHTSA ID Number: 10217028
Manufacturer Communication Number: SSM 50975
Summary
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search ‘Deep Sleep’ in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
140 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | BRONCO | 2021-2022 |
| FORD | BRONCO SPORT | 2021-2022 |
| FORD | C-MAX | 2017-2018 |
| FORD | EDGE | 2017-2022 |
| FORD | ESCAPE | 2017-2019 |
| FORD | EXPEDITION | 2018-2022 |
| FORD | EXPLORER | 2017-2022 |
| FORD | EXPLORER POLICE INTERCEPT | 2017-2019 |
| FORD | F-150 | 2017-2022 |
| FORD | F-250 SD | 2017-2022 |
| FORD | F-350 SD | 2017-2022 |
| FORD | F-450 SD | 2017-2022 |
| FORD | F-53 | 2017-2022 |
| FORD | FIESTA | 2017-2019 |
| FORD | FLEX | 2017-2019 |
| FORD | FOCUS | 2017-2018 |
| FORD | FUSION | 2017-2020 |
| FORD | FUSION ENERGI | 2017-2020 |
| FORD | FUSION HYBRID | 2017-2020 |
| FORD | GT | 2017-2022 |
| FORD | MAVERICK | 2022 |
| FORD | MUSTANG | 2017-2022 |
| FORD | MUSTANG MACH E | 2021-2022 |
| FORD | RANGER | 2019-2022 |
| FORD | TAURUS | 2017-2019 |
| LINCOLN | AVIATOR | 2020-2022 |
| LINCOLN | CONTINENTAL | 2017-2020 |
| LINCOLN | CORSAIR | 2020-2022 |
| LINCOLN | MKC | 2017-2019 |
| LINCOLN | MKT | 2017-2019 |
| LINCOLN | MKX | 2017-2021 |
| LINCOLN | MKZ | 2017-2020 |
| LINCOLN | MKZ HYBRID | 2017-2020 |
| LINCOLN | NAUTILUS | 2019-2022 |
| LINCOLN | NAVIGATOR | 2017-2022 |
1 Associated Document
Manufacturer Communications
SSM 50975
2017-2022 Various Ford And Lincoln Vehicles – Deep Sleep Mode Notification In FordPass® And/Or LincolnWay® Cell Phone Apps
MC-10217028-0001.pdf 101.063KB
NHTSA ID Number: 10174541
Manufacturer Communication Number: SSM 48757
Summary
Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered “deep sleep mode”. This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type “deep sleep” and click on “Ask”.
1 Associated Document
Manufacturer Communications
SSM 48757 – Various Vehicles – Deep Sleep Mode Notification In FordPass And/Or LincolnWay Cell Phone Apps
NHTSA ID Number: 10174421
Manufacturer Communication Number: SSM 48757
Summary
Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered “deep sleep mode”. This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type “deep sleep” and click on “Ask”.
1 Associated Document
Manufacturer Communications
SSM 48757 – Various Vehicles – Deep Sleep Mode Notification In FordPassù And/Or LincolnWayù Cell Phone Apps
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