Safety Recall 19S38 – Driveshaft Flexible Coupling – 2015-2017 Ford Transit

October 25, 2019 NHTSA CAMPAIGN NUMBER: 19V767000

Driveshaft Coupling May Fail

If the coupling fails, the vehicle will not be able to move under its own power and the disconnected driveshaft may impact and damage the brake and fuel lines. Additionally, the separated driveshaft may allow the vehicle to roll if the vehicle is exited when the transmission is in ‘Park’ but the parking brake is not applied. These scenarios may increase the risk of a crash or injury.

 

NHTSA Campaign Number: 19V767

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 293,558

 

Summary

Ford Motor Company (Ford) is recalling certain 2015-2017 Transit vehicles. This recall includes all full-size Transit vehicles previously recalled under 17V-408 except ones that received mechanical universal joint (u-joint) as a remedy and any 156″ or 178″ wheelbase Chassis Cab and Cut-Away bodies models. The flexible coupling connecting the transmission to the driveshaft may prematurely fail.

 

Remedy

Ford will notify owners, and as an interim repair, dealers will replace the flexible coupling every 40,000 miles until the final remedy is available. The final remedy will consist of installation of a driveshaft front section equipped with a mechanical u-joint in place of the flexible coupling. These repairs will be made free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S38. Note: This recall supersedes recall number 17V-408.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


June 5, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT:   NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S38
– Supplement #2
Certain 2015-2017 Transit Vehicles
Driveshaft Flexible Coupling

 

New! REASON FOR THIS SUPPLEMENT

Service Action: Limited quantities of parts are now available to perform permanent repairs on select vehicle configurations. All other vehicles will continue receiving the 19S38 interim repair.

Claims Preparation and Submission: MISC expense addition for locally obtained XG-8 Motorcraft® PTFE Lubricant (or equivalent) and Motorcraft® XG-1-E1 Premium Long Life Grease (or equivalent).

Parts Requirements / Ordering Information: Interim repair MISC expense addition for locally obtained Motorcraft® XG-1-E1 Premium Long Life Grease (or equivalent). Permanent repair MISC expense addition for locally obtained XG-8 Motorcraft® PTFE Lubricant (or equivalent).

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit 2015-2017 Kansas City January 17, 2014 through June 15, 2017

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In the affected vehicles, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft, resulting in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of crash, fires, and injury. This safety recall supersedes safety recall 17S15.

 

New! SERVICE ACTION

Permanent Repair:

Dealers will replace the flexible couplings with front driveshaft sections and universal joints (u-joints). Limited quantities of parts are now available to perform permanent repairs on the following vehicle configurations:

  • 129/130 Wheelbase 3.2L Diesel Engine
  • 138 Wheelbase 3.7L Gas Engine Single Rear Wheel (SRW)
  • 148 Wheelbase 3.7L Gas Engine Dual Rear Wheel (DRW)

 

The vehicle configurations listed above are the only vehicle configurations receiving permanent repairs at this time. Contacting the Special Service Support Center (SSSC) is required before moving forward with the permanent repair. The SSSC will order the necessary parts for the dealer, or if parts are not available, advise to continue the interim repair. Vehicle configurations not listed above are to continue following the 19S38 interim repair.

 

Interim Repair:

The below vehicle configurations continue receiving the interim repair:

If an affected vehicle configuration has not previously had the factory installed flexible coupling replaced with the enhanced flexible coupling, as was required by safety recall 17S15, the enhanced flexible coupling and shield must be installed on those vehicle configurations under this safety recall without delay. Dealers will replace the enhanced flexible coupling on vehicle configurations needing interim repair every 40,000 miles, until that configuration is eligible for the permanent repair.

Note: Dealers must review vehicle warranty history to determine vehicle mileage since the last flexible coupling replacement. Dealers are to obtain prior approval from the SSSC before performing the interim repair on flexible couplings with less than 35,000 miles. Be prepared to attach digital images of the condition of the flexible coupling and vehicle odometer in the approval request.

Note: The interim repair does not close this safety recall.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

The parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicle configurations. Owners of affected vehicle configurations will be notified in phased mailings to ensure part availability. Dealers should inspect all affected vehicle configurations for the interim or permanent repair that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S38 – Supplement #2
Certain 2015-2017 Transit Vehicles
Driveshaft Flexible Coupling

 

OASIS ACTIVATION

OASIS was activated on October 28, 2019

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists has been available through https://web.fsavinlists.dealerconnection.com since October 28, 2019. Owner names and addresses have been available since November 25, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety program. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with driveshaft flexible coupling failure.

NOTE: Owner-paid repairs that were previously refunded under safety recall 17S15 are not eligible for a refund under this safety recall.

 

RENTAL VEHICLES

With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles

 

New! CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (19S38) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Refunds: Submit refunds on a separate repair line.
    • Program Code: 19S38   – Misc. Expense: ADMIN
    • Expense: REFUND        – Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
  • Provision for locally obtained XG-1-E1 Motorcraft® Premium Long Life Grease (or equivalent): Submit on the same line as the repair.  Can only be claimed with interim repair.
    • Program Code:  19S38                 –  Expense:  OTHER
    • Misc. Expense:  Claim up to $3.00
  • Provision for locally obtained XG-8 Motorcraft® PTFE Lubricant (or equivalent): Submit on the same line as the repair.  Can only be claimed with 2pc driveshaft permanent repair.
    • Program Code: 19S38                 –  Expense:  OTHER
    • Expense: Claim up to $3.00

 


ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S38 – Supplement #2
Certain 2015-2017 Transit Vehicles
Driveshaft Flexible Coupling

 

LABOR ALLOWANCES

Inspection:

Description  Labor Operation Labor Time
Vehicles that were inspected and found to have a U-Joint previously installed at the transmission output shaft (Closes Program) 19S38A 0.3 Hours

 

 

Interim Repair:

Description Labor Operation Labor Time
Vehicles that did not have Safety Recall 17S15 Completed Interim Repair: Install Enhanced Driveshaft Flexible Coupling and Shield (Program Remains Open) 19S38B 1.1 Hours
Vehicles that had Safety Recall 17S15 Completed

Interim Repair:  Replace only the driveshaft flexible coupling (Program Remains Open)

19S38C 0.8 Hours

 

 

Permanent Repair:

Description 

Permanent Repair: Install a front driveshaft section with a U-joint.

Labor Operation Labor Time
All 129/130 Wheelbase Vehicles – 2pc Driveshaft (Closes Program) 19S38D 1.1 Hours
All 138 Wheelbase Vehicles – 2pc Driveshaft (Closes Program) 19S38E 1.0 Hours
All 148 Wheelbase Vehicles – 3pc Driveshaft (Closes Program) 19S38F 1.4 Hours

 

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Interim Repair:

Description Order Quantity Claim Quantity Part Number
Enhanced Driveshaft Flexible Coupling kit 1 1 JK4Z-4A109-D
Shield Kit (if safety recall 17S15 was not previously completed) As Required CK4Z-4091-A
Motorcraft® Premium Long Life Grease Claim as Misc.

Expense: OTHER

XG-1-E1 Safety Recall 19S38 - Driveshaft Flexible Coupling - 2015-2017 Ford Transit » small light

 

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

Permanent Repair: 

SSSC Web Contact Site:

To place an order for parts submit a VIN-specific Part Order contact via the SSSC Web Contact Site. If parts are not available to complete the permanent repair the SSSC will advise to perform the interim repair.

In addition to the parts the SSSC will be ordering, the permanent repair also requires the following lubricant:

Description Order Quantity Claim Quantity Part Number
Motorcraft® PTFE Lubricant Claim as Misc.

Expense: OTHER

XG-8 Safety Recall 19S38 - Driveshaft Flexible Coupling - 2015-2017 Ford Transit » small light

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 


ATTACHMENT III

CERTAIN 2015-2017 TRANSIT VEHICLES EQUIPPED WITH A DRIVESHAFT FLEXIBLE COUPLING — DRIVESHAFT FLEXIBLE COUPLING REPAIR

 

INTERIM REPAIR – FLEXIBLE COUPLING REPLACEMENT – Page 2

PERMANENT REPAIR – FOR AVAILABLE VEHICLE CONFIGURATIONS – Page 13

 

1. Does the vehicle have a universal joint installed at the transmission output shaft?

Yes – Procedure Complete.
No – Proceed to Step 2.

2. Are parts available for the permanent repair (universal joints)?

Yes – Proceed to Page 13.
No – Proceed to Interim Repair on Page 2.

 

CERTAIN 2015-2017 TRANSIT VEHICLES — DRIVESHAFT FLEXIBLE COUPLING

ENHANCED DRIVESHAFT FLEXIBLE COUPLING INSTALLATION

ENHANCED DRIVESHAFT FLEXIBLE COUPLING INSTALLATIONFIGURE 1

 

.

 

 

SERVICE PROCEDURES

1. Was the enhanced flexible coupling and shield installed on this vehicle previously under safety recall 17S15 (labor operation 17S15J)?

No – Proceed to Step 3.
Yes – Proceed to Step 2.

2. Has the vehicle accumulated 40,000 miles since the enhanced flexible coupling was installed?

No – No action is required at this time.
Yes – Proceed to 40,000 Mile Flexible Coupling Replacement on Page 11.

3. Remove the driveshaft and the driveshaft flexible coupling. Please follow the Driveshaft Removal and Installation Workshop Manual (WSM) procedures in Section 205-01.

  • To assist with the removal of the driveshaft flexible coupling-to-transmission output flange bolts, the use of a Mini-Ductor™ induction heating tool, or equivalent, is recommended.
  • The blue paint marking on the new driveshaft flexible coupling must be installed facing the transmission output flange or premature failure of the flexible coupling will occur. See Figure 2.

UPDATED DRIVESHAFT FLEXIBLE COUPLINGFIGURE 2

 

4. Using a hammer and chisel with a sharp edge, remove and discard the driveshaft pilot bushing.
See Figure 3.

DRIVESHAFT PILOT BUSHINGFIGURE 3

 

5. NOTE: Prior to installation of the new driveshaft pilot bushing, make sure the rubber seal end of the bushing is facing outward and the capped end is pressed into the driveshaft. See Figure 4.

Using a 3-jaw puller and a suitable flat piece of metal, press in the new pilot bushing until the depth mark on the pilot bushing has been reached. See Figures 4 and 5.

DEPTH MARKFIGURE 4

 

press in the new pilot bushingFIGURE 5

 

6. Remove and discard the four center bearing bracket retaining bolts and the center bearing bracket.
See Figure 6.

CENTER BEARING BRACKETFIGURE 6

 

7. Install the new center bearing bracket spring nuts onto the new center bearing bracket.

8. Install the new center bearing bracket using four new retaining bolts. See Figure 7.

  • Tighten bolts to 18 lb.ft (25 Nm).

CENTER BEARING BRACKETFIGURE 7

 

9. Install the driveshaft flexible coupling shield. See Figure 8.

a. Remove the upper RH transmission bracket stud nut and discard.
b. Install the shield onto the transmission rear housing and bracket.
c. Install a new RH and LH transmission bracket stud nut (LH nut is installed over existing nut), and new transmission rear housing bolts to secure the shield.

    • Tighten nuts to 23 lb.ft (31 Nm).
    • Tighten bolts to 47 lb.ft (64 Nm).

DRIVESHAFT FLEXIBLE COUPLING SHIELDFIGURE 8

 

10. Lubricate the transmission output shaft and driveshaft bushing using a small amount of Motorcraft® XG-1-E1 Premium Long Life Grease or equivalent. See Figure 9.

APPLY GREASE HEREFIGURE 9

 

11. Install the new driveshaft flexible coupling. Please follow the Driveshaft Flexible Coupling Removal and Installation Workshop Manual (WSM) procedure in Section 205-01. See Figures 10 and 11.

NOTICE: The flex coupling must be installed with the blue paint mark facing the transmission output flange. The protruding flex coupling bushings must align with the driveshaft flange and transmission output flange as shown in Figures 10 and 11.

NOTE: The driveshaft safety straps must be reinstalled. When installing the driveshaft safety strap bolts, the bolts must be threaded in by hand as far as possible before using hand or power tools.

FLEXIBLE COUPLERFIGURE 10

 

NOTE: There are six (6) bushings in the coupler. Three (3) bushings protrude forward and three (3) protrude rearward and they must interlock with each flange. See Figure 11.

FLEXIBLE COUPLERFIGURE 11

 

12. Reinstall the driveshaft with the appropriate center bearing shim according to the chart in Figure 13.
Please follow the Driveshaft Removal and Installation Workshop Manual (WSM) procedure in Section 205-01. See Figures 12, 13 and 14.

NOTICE: The flex coupling must be installed with the blue paint mark facing the transmission output flange. The protruding flex coupling bushings must align with the driveshaft flange and transmission output flange. Arrows should point at the ears of each flange shown in Figure 12.

FLEXIBLE COUPLERFIGURE 12

 

 

SHIM WHEEL BASE ENGINE SRW/DRW
3.8MM SHIM JK41-4A209-BA 129″ 3.5L SRW
5MM SHIM JK41-4A209-AA 148″ 3.5L ALL
3.7L
NO SHIM All Others

 

CENTER BEARING SHIMFIGURE 13

 

CENTER BEARING SHIMFIGURE 14

 

40,000 Mile Flexible Coupling Replacement

NOTE: Kit components not required to complete the 40,000 mile flexible coupling replacement interim repairs may be discarded.

1. Replace the Driveshaft Flexible Coupling. Please follow the WSM procedures in Section 205-01.

  • To assist with the removal of the driveshaft flexible coupling-to-transmission output flange bolts, the use of a Mini-Ductor™ induction heating tool, or equivalent, is recommended.
  • The blue paint marking on the new driveshaft flexible coupling must be installed facing the transmission output flange or premature failure of the flexible coupling will occur.
    See Figure 15.

UPDATED DRIVESHAFT FLEXIBLE COUPLINGFIGURE 15

 

NOTE: There are six (6) bushings in the coupler. Three (3) bushings protrude forward and three (3) protrude rearward and they must interlock with each flange. See Figure 16.

FLEXIBLE COUPLERFIGURE 16

 

NOTICE: The flex coupling must be installed with the blue paint mark facing the transmission output flange. The protruding flex coupling bushings must align with the driveshaft flange and transmission output flange. Arrows should point at the ears of each flange shown in Figure 17.

FLEXIBLE COUPLERFIGURE 17

 

.

 

 

19S38 PERMANENT REPAIR

Match the vehicle’s configuration to the list of wheelbase configurations below to determine the appropriate Permanent Repair Service Procedures.

NOTE: Vehicle wheelbase can be found:

  • On the vehicle window sticker, which can be viewed from the OASIS pull down menu on PTS, or the window sticker link in HVBOM
  • On the Vehicle Certification Label
  • By clicking the Additional Information link on OASIS, and scrolling through the Build Information

 

129/130 WHEELBASE VEHICLES

  • 3.2L Diesel Engine……………………………..Permanent Repair Service Procedures A, B & D
  • 3.7L Gas Engine….. ……………………………Permanent Repair Service Procedures A, B & D

138 WHEELBASE VEHICLES

  • 3.7L Gas Engine and SRW………………….Permanent Repair Service Procedures A & B
  • 3.2L Diesel Engine and SRW……………….Permanent Repair Service Procedures A & B

148 WHEELBASE VEHICLES

  • 3.7L Gas Engine and DRW………………….Permanent Repair Service Procedures A, C & D
  • 3.2L Diesel Engine and SRW……………….Permanent Repair Service Procedures A, C & D
  •  3.5L Gas Engine………………………………..Permanent Repair Service Procedures A, C & D
  • 3.7L Gas Engine and SRW………………….Permanent Repair Service Procedures A, C & D

 

PERMANENT REPAIR SERVICE PROCEDURES

A. Transmission Output Shaft Flange Replacement – Page 14

B. Driveshaft Front Section Replacement On a 2-Piece Equipped Driveshaft and Driveshaft Slip Yoke Boot Kit – Page 16

C. Driveshaft Front Section Replacement On a 3-Piece Equipped Driveshaft and Universal Joint Kit – Page 17

D. Pinion Nose Damper Replacement or Installation – Page 18

 

.

 

 

A. TRANSMISSION OUTPUT SHAFT FLANGE REPLACEMENT

1. Remove the driveshaft assembly. Please follow the WSM procedures in Section 205-01.

2. Using a 1/2″ drive, 34mm, 12-point deep socket, remove and discard the 3-bolt transmission output shaft flange retaining nut and flange. See Figure 18.

NOTICE: The output shaft flange retaining nut has been staked to prevent it from coming loose.
Prior to removing the nut, remove the stake to prevent damage to the output shaft.

a. Remove the output shaft flange retaining nut stakes.

b. Place the vehicle in the PARK position and remove and discard the output shaft flange retaining nut.

c. Remove and discard the 3-bolt transmission output shaft flange.

3-BOLT TRANSMISSION OUTPUT SHAFT FLANGEFIGURE 18

 

3. Using a 1/2″ drive, 34mm, 12-point deep socket, install a new 4-bolt transmission output shaft flange and retaining nut. See Figures 19 and 20.

NOTICE: The output shaft flange retaining must be staked to prevent it from coming loose.

a. Install a new 4-bolt transmission output shaft flange.

b. Install a new output shaft flange retaining nut.

    • Tighten nut to 59 lb.ft (80 Nm).

c. Stake the output shaft flange retaining nut.

output shaft flangeFIGURE 19

 

Stake the output shaft flange retaining nutFIGURE 20

 

4. Proceed to the next required Permanent Repair Service Procedure.

 

.

 

 

B. DRIVESHAFT FRONT SECTION REPLACEMENT ON A 2-PIECE EQUIPPED DRIVESHAFT AND DRIVESHAFT SLIP YOKE BOOT KIT

1. Separate the driveshaft front and rear sections at the driveshaft slip yoke. See Figure 21.

a. Cut and discard both dust boot Oetiker® clamps.

b. Separate the driveshaft front and rear sections.

c. Remove and discard the dust boot.

OETIKER CLAMPSFIGURE 21

 

2. Install a new driveshaft front section onto the rear section. See Figures 21 and 22.

a. Slide a new slip yoke dust boot and both Oetiker® clamps over the driveshaft rear section.

b. Lubricate the front section splines using 10-20 grams (0.35 – 0.7 oz) of Motorcraft® XG-8 PTFE Lubricant.

c. Attach the driveshaft front and rear sections. Make sure the front and rear driveshaft spline
keys are aligned when mating the two sections together.

d. Make sure the slip yoke dust boot is properly aligned over each driveshaft section and tighten the dust boot Oetiker® clamps.

SPLINE KEYFIGURE 22

 

3. Install the driveshaft assembly. Please follow the WSM procedures in Section 205-01.

 

.

 

 

C. DRIVESHAFT FRONT SECTION REPLACEMENT ON A 3-PIECE EQUIPPED DRIVESHAFT AND UNIVERSAL JOINT KIT

1. Remove and discard the four snap rings and center u-joint to separate the front driveshaft section from the center section. Please follow the universal joint kit instructions. See Figure 23.

U-JOINTFIGURE 23

 

2. Install a new center u-joint and snap rings to attach the front driveshaft section to the center section.
Please follow the universal joint kit installation instructions.

3. Install the driveshaft assembly. Please follow the WSM procedures in Section 205-01.

NOTE: Only the 129/130 and the 148 wheelbase vehicles will receive the pinion nose damper.

 

.

 

 

D. PINION NOSE DAMPER REPLACEMENT OR INSTALLATION

1. If a pinion nose damper is present, remove and discard the three bolts and the original pinion nose damper located on the RH side of the rear axle center housing. See Figure 24.

2. Install a new pinion nose damper and tighten the three bolts. See Figure 24.

  • Tighten bolts to 46 lb.ft (62 Nm).

NOTE: Original pinion nose damper is shown. New pinion nose damper may appear similar to the original (if equipped), but the dampening characteristics have been changed.

PINION NOSE DAMPERFIGURE 24

 


Ford Motor Company
Recall Reimbursement Plan for 19S38

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

Regarding the specific reimbursement plan for Recall # 19S38, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to November 30, 2019. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

  • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
  • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

  • Claimant name and address
  • Vehicle make, model, and model year
  • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
  • Identification of the recall number (either the Ford recall number or the NHTSA recall number)
  • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
  • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
  • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 


August 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S38 / NHTSA Recall 19V-767

2017 Transit
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the driveshaft flexible coupling may crack resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This safety recall (19S38) supersedes safety recall 17S15 (NHTSA recall 17V-408).
What is the risk? When the driveshaft separates, you may lose motive power while driving, and the transmission may not hold the vehicle in park creating the risk of unintended vehicle movement. In addition, a separated driveshaft can damage surrounding components, including brake and fuel lines. A driveshaft separation creates the risk for crash, fires, and injury.
What will Ford and your dealer do? Parts are available to perform permanent repairs. Ford Motor Company has authorized your dealer to perform the permanent repair. As a permanent repair, your dealer will replace the front driveshaft section and install a universal joint free of charge (parts and labor). Unless the permanent repair is complete, Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling.
How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? If your vehicle experiences any abnormal driveline noise or vibration, seek service immediately and remember to apply the park brake when shifting into park.

Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Once the permanent repair is completed your vehicle will be closed from the recall.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-767.

What if you have already paid for this repair? You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with the attached Reimbursement Request Form to Ford Motor Company at P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Agosto de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S38 / Campaña 19V-767 de la NHTSA

2017 Transit
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? El acoplamiento flexible de la flecha de mando de su vehículo corre el riesgo de agrietarse, lo cual podría generar ruido y vibración del eje propulsor. Manejar continuamente con un acoplamiento flexible agrietado podría ocasionar la separación de la flecha de mando. Esta campaña de seguridad (19S38) reemplaza a la campaña de seguridad 17S15 (campaña 17V-408 de la NHTSA).
¿Qué riesgo existe? Cuando la flecha de mando se separa, se podría perder potencia motriz mientras maneja y la transmisión podría no sostener el vehículo en estacionamiento, lo cual genera un riesgo de movimiento involuntario del vehículo. Adicionalmente, la separación de la flecha de mando podría dañar los componentes cercanos, incluido el freno y las tuberías de combustible. La separación de una flecha de mando genera riesgo de choque, incendio y lesiones.
¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para realizar las reparaciones definitivas ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a realizar la reparación definitiva. En la reparación definitiva, el distribuidor reemplazará la sección de la flecha de mando delantera e instalará una junta universal sin costo alguno para usted (piezas y mano de obra). A menos que se haya realizado la reparación definitiva, Ford no recomienda manejar su vehículo más de 40,000 millas con el acoplamiento flexible de la flecha de mando.
¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Si su vehículo experimenta algún ruido o vibración fuera de lo normal, acuda a un distribuidor para recibir servicio de inmediato y recuerde aplicar el freno de estacionamiento cuando cambie a estacionamiento.

Proporcione su VIN al distribuidor; este se encuentra impreso debajo de su nombre al inicio de esta carta. Una vez realizada la reparación definitiva, el vehículo se cerrará para la campaña.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local).

PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local).

PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día.

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 19V-767 de la NHTSA.

¿Qué sucede si usted ya pagó por esta reparación? Usted podría recibir un reembolso del costo de las reparaciones realizadas antes de recibir este aviso. Envíe los recibos junto con el formulario de solicitud de reembolso adjunto a Ford Motor Company, P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


August, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2015 Transit has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description: 19S38 – DRIVESHAFT FLEX COUPLING
What is the issue? Previously, your vehicle had safety recall 17S15 (NHTSA Safety Recall 17V-408) completed, and an improved flex coupler was installed on your vehicle. However, the improved driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separationof the driveshaft. This condition may occur even if your vehicle previously received a repair under safety recall 17S15.

Separation of the driveshaft can result in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash.

 

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

Thank you for your attention to this very important matter.

 


Augusto de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

Segnuestros registros, noserealizaron en sur 2015 Transit lasreparaciones necesariascorrespondientesa la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidorlocallo antesposible.

Número y descripción de la campaña: 19S38 – ACOPLAMIENTO FLEXIBLE DEL EJE DE TRANSMISIÓN
¿Cuál es el problema? En su vehículo, anteriormente se realizó la campaña de seguridad 17S15 (Campaña de seguridad 17V-408 de la NHTSA) y se instaló un acoplador flexible mejorado. Sin embargo, el acoplamiento flexible de la flecha de mando mejorado corre el riesgo de agrietarse en la medida que aumente el millaje, lo cual podría generar ruido y vibración del eje propulsor. Manejar continuamente con un acoplamiento flexible agrietado podría ocasionar la separación de la flecha de mando. Esta condición podría ocurrir incluso si el vehículo fue anteriormente reparado conforme a la campaña de seguridad 17S15.La separación de la flecha de mando podría ocasionar una pérdida de la fuerza motriz mientras maneja o un movimiento involuntario del vehículo cuando está en Estacionamiento y sin el freno de estacionamiento accionado. Adicionalmente, la separación de la flecha de mando podría provocar daños secundarios en los componentes cercanos, incluido el freno y las tuberías de combustible. La separación de una flecha de mando podría aumentar el riesgo de choque o de sufrir lesiones.

 

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Gracias por su atenciic en este asunto sumamente importante.

 


April 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S38 / NHTSA Recall 19V-767

2017 Transit
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the driveshaft flexible coupling may crack resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This safety recall (19S38) supersedes safety recall 17S15 (NHTSA recall 17V-408).
What is the risk? When the driveshaft separates, you may lose motive power while driving, and the transmission may not hold the vehicle in park creating the risk of unintended vehicle movement. In addition, a separated driveshaft can damage surrounding components, including brake and fuel lines. A driveshaft separation creates the risk for crash, fires, and injury.
What will Ford and your dealer do? Parts are available to perform permanent repairs. Ford Motor Company has authorized your dealer to perform the permanent repair. As a permanent repair, your dealer will replace the front driveshaft section and install a universal joint free of charge (parts and labor). Unless the permanent repair is complete, Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling.
How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? If your vehicle experiences any abnormal driveline noise or vibration, seek service immediately and remember to apply the park brake when shifting into park.

Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Once the permanent repair is completed your vehicle will be closed from the recall.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-767.

What if you have already paid for this repair? You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with the attached Reimbursement Request Form to Ford Motor Company at P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Abril de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S38 / Campaña 19V-767 de la NHTSA

2017 Transit
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? El acoplamiento flexible de la flecha de mando de su vehículo corre el riesgo de agrietarse, lo cual podría generar ruido y vibración del eje propulsor. Manejar continuamente con un acoplamiento flexible agrietado podría ocasionar la separación de la flecha de mando. Esta campaña de seguridad (19S38) reemplaza a la campaña de seguridad 17S15 (campaña 17V-408 de la NHTSA).
¿Qué riesgo existe? Cuando la flecha de mando se separa, se podría perder potencia motriz mientras maneja y la transmisión podría no sostener el vehículo en estacionamiento, lo cual genera un riesgo de movimiento involuntario del vehículo. Adicionalmente, la separación de la flecha de mando podría dañar los componentes cercanos, incluido el freno y las tuberías de combustible. La separación de una flecha de mando genera riesgo de choque, incendio y lesiones.
¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para realizar las reparaciones definitivas ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a realizar la reparación definitiva. En la reparación definitiva, el distribuidor reemplazará la sección de la flecha de mando delantera e instalará una junta universal sin costo alguno para usted (piezas y mano de obra). A menos que se haya realizado la reparación definitiva, Ford no recomienda manejar su vehículo más de 40,000 millas con el acoplamiento flexible de la flecha de mando.
¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Si su vehículo experimenta algún ruido o vibración fuera de lo normal, acuda a un distribuidor para recibir servicio de inmediato y recuerde aplicar el freno de estacionamiento cuando cambie a estacionamiento.

Proporcione su VIN al distribuidor; este se encuentra impreso debajo de su nombre al inicio de esta carta. Una vez realizada la reparación definitiva, el vehículo se cerrará para la campaña.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local).

PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local).

PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día.

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 19V-767 de la NHTSA.

¿Qué sucede si usted ya pagó por esta reparación? Usted podría recibir un reembolso del costo de las reparaciones realizadas antes de recibir este aviso. Envíe los recibos junto con el formulario de solicitud de reembolso adjunto a Ford Motor Company, P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


November 2019

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S38 / NHTSA Recall 19V767

2017 Transit
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? Previously, your vehicle had safety recall 17S15 (NHTSA Safety Recall 17V-408) completed, and an improved flex coupler was installed on your vehicle.  However, the improved driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This condition may occur even if your vehicle previously received a repair under safety recall 17S15.
What is the risk? Separation of the driveshaft can result in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash.
What will Ford and your dealer do? Parts are available to perform interim repairs. Ford Motor Company has authorized your dealer to perform interim repairs until the permanent repair is available. As an interim repair, your dealer will replace the driveshaft flexible coupling free of charge (parts and labor) every 40,000 miles. Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling, except to the dealer for service.

If your vehicle has under 40,000 miles or has had the driveshaft or driveshaft flexible coupling replaced within the last 40,000 miles, no interim repair is required until the vehicle or replaced flexible coupling reaches 40,000 miles.

When a permanent repair for your vehicle is available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer to have the permanent repair completed, free of charge.

How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? If your vehicle experiences any abnormal driveline noise or vibration, seek service immediately.

If it has been over 40,000 miles since safety recall 17S15 was completed on your vehicle, please call your dealer without delay and request an interim service repair date for Recall 19S38. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. As an interim repair, please return your vehicle to your servicing dealer to replace the driveshaft flexible coupling free of charge (parts and labor) every 40,000 miles.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V767.

What if you have already paid for this repair? You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with the attached Reimbursement Request Form to your local Ford Dealership, or Ford Motor Company at P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Noviembre de 2019

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S38 / Campaña 19V767 de la NHTSA

2017 Transit
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? En su vehículo, anteriormente se realizó la campaña de seguridad 17S15 (Campaña de seguridad 17V-408 de la NHTSA) y se instaló un acoplador flexible mejorado.  Sin embargo, el acoplamiento flexible de la flecha de mando mejorado corre el riesgo de agrietarse en la medida que aumente el millaje, lo cual podría generar ruido y vibración del eje propulsor. Manejar continuamente con un acoplamiento flexible agrietado podría ocasionar la separación de la flecha de mando. Esta condición podría ocurrir incluso si el vehículo fue anteriormente reparado conforme a la campaña de seguridad 17S15.
¿Qué riesgo existe? La separación de la flecha de mando podría ocasionar una pérdida de fuerza motriz mientras maneja o un movimiento involuntario del vehículo cuando está en Estacionamiento y sin el freno de estacionamiento accionado. Adicionalmente, la separación de la flecha de mando podría provocar daños secundarios en los componentes cercanos, incluido el freno y las tuberías de combustible. La separación de una flecha de mando podría aumentar el riesgo de choque o de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para realizar estas reparaciones provisorias ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a realizar reparaciones provisorias mientras no se lleva a cabo la reparación definitiva. En la reparación provisoria, el distribuidor reemplazará el acoplamiento flexible de la flecha de mando sin costo alguno para usted (piezas y mano de obra) cada 40,000 millas. Ford no recomienda manejar el vehículo por más de 40,000 millas con el acoplamiento flexible de la flecha de mando, excepto para ir al distribuidor a realizar el servicio.

Si su vehículo tiene menos de 40,000 millas o ha cambiado la flecha de mando o el acoplamiento flexible de la flecha de mando dentro de las últimas 40,000 millas, no se requiere una reparación provisoria mientras el vehículo o el acoplamiento flexible reemplazado no alcance las 40,000 millas.

En cuanto se pueda llevar a cabo la reparación definitiva en su vehículo,

Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar la reparación definitiva, sin costo alguno.

¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Si su vehículo experimenta algún ruido o vibración fuera de lo normal, acuda a un distribuidor para recibir servicio de inmediato.

Si su vehículo tiene más de 40,000 millas después de haber realizado la campaña de seguridad 17S15, llame a su distribuidor sin demora y solicite una fecha de reparación de servicio provisorio para llevar a cabo la campaña 19S38. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. En la reparación provisoria, regrese el vehículo al distribuidor de servicio para reemplazar el acoplamiento flexible de la flecha de mando sin costo alguno para usted (piezas y mano de obra) cada 40,000 millas.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE CASAS RODANTES: si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día.

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V767de la NHTSA.

¿Qué sucede si usted ya pagó por esta reparación? Usted podría recibir un reembolso del costo de las reparaciones realizadas antes de recibir este aviso. Envíe los recibos junto con el formulario de solicitud de reembolso adjunto a Ford Motor Company, P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


November 2019

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S38 / NHTSA Recall 19V767

2017 Transit
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This safety recall (19S38) supersedes safety recall 17S15 (NHTSA recall 17V-408).
What is the risk? Separation of the driveshaft can result in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied.  In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash.
What will Ford and your dealer do? Parts are available to perform interim repairs. Ford Motor Company has authorized your dealer to perform an interim repair until the permanent repair is available. As an interim repair, your dealer will replace the driveshaft flexible coupling free of charge (parts and labor) every 40,000 miles. Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling, except to the dealer for service. Parts for the interim repair are currently available.

When a permanent repair for your vehicle is available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer to have the permanent repair completed, free of charge.

How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? If your vehicle experiences any abnormal driveline noise or vibration, seek service immediately.

Our records indicate that the previous repair for 17S15 was not performed on your vehicle.  Please call your dealer without delay and request an interim service repair date for Recall 19S38. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. As an interim repair, please return your vehicle to your servicing dealer to replace the driveshaft flexible coupling free of charge (parts and labor) every 40,000 miles.

Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V767.

What if you have already paid for this repair? You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with the attached Reimbursement Request Form to your local Ford Dealership, or Ford Motor Company at P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 


Noviembre de 2019

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S38 / Campaña 19V767 de la NHTSA

2017 Transit
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? El acoplamiento flexible de la flecha de mando de su vehículo corre el riesgo de agrietarse en la medida que aumente el millaje, lo cual podría generar ruido y vibración del eje propulsor. Manejar continuamente con un acoplamiento flexible agrietado podría ocasionar la separación de la flecha de mando. Esta campaña de seguridad (19S38) reemplaza a la campaña de seguridad 17S15 (campaña 17V-408 de la NHTSA).
¿Qué riesgo existe? La separación de la flecha de mando podría ocasionar una pérdida de fuerza motriz mientras maneja o un movimiento involuntario del vehículo cuando está en Estacionamiento y sin el freno de estacionamiento accionado. Adicionalmente, la separación de la flecha de mando podría provocar daños secundarios en los componentes cercanos, incluido el freno y las tuberías de combustible. La separación de una flecha de mando podría aumentar el riesgo de choque o de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para realizar estas reparaciones provisorias ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a realizar una reparación provisoria mientras no se lleva a cabo la reparación definitiva. En la reparación provisoria, el distribuidor reemplazará el acoplamiento flexible de la flecha de mando sin costo alguno para usted (piezas y mano de obra) cada 40,000 millas. Ford no recomienda manejar el vehículo por más de 40,000 millas con el acoplamiento flexible de la flecha de mando, excepto para ir al distribuidor a realizar el servicio. Las piezas para la reparación provisoria se encuentran disponibles.

En cuanto se pueda llevar a cabo la reparación definitiva en su vehículo, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar la reparación definitiva, sin costo alguno.

¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Si su vehículo experimenta algún ruido o vibración fuera de lo normal, acuda a un distribuidor para recibir servicio de inmediato.

En nuestros registros se indica que en su vehículo no se realizó la reparación anterior de la campaña 17S15.  Llame a su distribuidor lo antes posible y solicite la realización de la reparación de servicio provisoria de la campaña 19S38. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. En la reparación provisoria, regrese el vehículo al distribuidor de servicio para reemplazar el acoplamiento flexible de la flecha de mando sin costo alguno para usted (piezas y mano de obra) cada 40,000 millas.

Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.

Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE CASAS RODANTES: si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día.

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V767de la NHTSA.

¿Qué sucede si usted ya pagó por esta reparación? Usted podría recibir un reembolso del costo de las reparaciones realizadas antes de recibir este aviso. Envíe los recibos junto con el formulario de solicitud de reembolso adjunto a Ford Motor Company, P.O. Box 6251, Dearborn Michigan 48121-6251.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 


FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA

OCT 29, 2019 | DEARBORN, MICH.

DEARBORN, Mich., Oct. 29, 2019 – Ford Motor Company is issuing three safety recalls in North America.

Safety recall for select 2015-17 Ford Transit vehicles for driveshaft flexible coupling issue

Ford Motor Company is issuing a safety recall for select 2015-17 Ford Transit vehicles. In affected vehicles, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft, resulting in a loss of motive power, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash.

Ford is not aware of any reports of accident or injury related to this condition.

This action affects 293,558 vehicles in the United States and federal territories, 22,960 in Canada and 2,744 in Mexico.

Affected vehicles were built at Kansas City Assembly Plant, Jan. 17, 2014, to June 15, 2017.

Ford does not expect the enhanced driveshaft flexible couplings previously installed per recall 17S15 to deteriorate sufficiently to result in driveline separation before 40,000 miles. For affected vehicles with flexible couplings with more than 40,000 miles, the interim repair will consist of replacing the driveshaft flexible coupling every 40,000 miles until the final repair is available and completed.

Once permanent repair parts become available, dealers will install driveshaft front sections with mechanical U-joints to replace the driveshaft flexible couplings. The Ford reference number for this recall is 19S38.

Safety recall for select 2019 Ford Edge vehicles for seat belt anchor separation

Ford is issuing a safety recall for select 2019 Ford Edge vehicles for an improperly crimped seat belt pretensioner anchor. In some of the affected vehicles, the driver’s side seat belt assembly may not adequately restrain the occupant in a crash, increasing the risk of injury.

Ford is not aware of any reports of accident or injury related to this condition.

This action affects 366 vehicles in the United States and 65 in Canada.

Affected vehicles were built at Oakville Assembly Plant, Sept. 18-19, 2019.

Dealers will inspect the driver’s side seat belt pretensioner assembly and replace it if it is within the suspect part production dates. The Ford reference number for this recall is 19S37.

Safety recall for select 2019 Ford Expedition and 2019 Lincoln Navigator vehicles for rear toe link torque

Ford Motor Company is issuing a safety recall for select 2019 Ford Expedition and 2019 Lincoln Ford Motor Company is issuing a safety recall for select 2019 Ford Expedition and 2019 Lincoln Navigator vehicles. In some of the affected vehicles, the rear toe link fastener may not have been properly tightened during assembly. An improperly secured fastener could allow the rear toe link to become disconnected while driving, which could increase the risk of injury or crash.

Ford is not aware of any reports of accident or injury related to this condition.

This action affects 18 vehicles in the United States.

Affected vehicles were built at Kentucky Truck Plant:

  • Ford Expedition vehicles built Sept. 5-6, 2019
  • Lincoln Navigator vehicles built Sept. 6, 2019

Dealers will verify that the rear toe-link-to-frame fasteners are tightened to the correct torque, check and adjust the rear toe alignment and inspect the rear tires for abnormal wear and replace, if necessary. The Ford reference number for this recall is 19S36.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
FORD TRANSIT 2015-2017

 


11 Associated Documents

Owner Notification Letter(Part 577)

RCONL-19V767-5148.pdf 96.369KB

RCONL-19V767-5148

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S38 – Supplement #2, Certain 2015-2017 Transit Vehicles Driveshaft Flexible Coupling

RCMN-19V767-8634.pdf 2876.15KB

RCMN-19V767-8634

 


Manufacturer Notices(to Dealers,etc – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S38 – Supplement #1 Certain 2015-2017 Transit Vehicles Driveshaft Flexible Coupling

RCMN-19V767-8095.pdf 2978.467KB

RCMN-19V767-8095

 


Interim Owner Notification Letter(Part 577)

RIONL-19V767-3988.pdf 98.178KB

RIONL-19V767-3988

 


Interim Owner Notification Letter(Part 577)

RIONL-19V767-6688.pdf 98.36KB

RIONL-19V767-6688

 


Recall Acknowledgement

RCAK-19V767-2116.pdf 244.333KB

RCAK-19V767-2116

 


Manufacturer Notices(to Dealers,etc) – SUBJECT: Safety Recall 19S38 Certain 2015-2017 Model Year Transit Vehicles Driveshaft Flexible Coupling

RCMN-19V767-0753.pdf 2120.982KB

RCMN-19V767-0753

 


Miscellaneous Document – Ford Media Center 10/29/19

RMISC-19V767-0168.pdf 363.044KB

RMISC-19V767-0168

 


Defect Notice 573 Report

RCLRPT-19V767-1311.PDF 216.428KB

RCLRPT-19V767-1311

 


Recall Quarterly Report #1, 2020-2

RCLQRT-19V767-2756.PDF 211.128KB

RCLQRT-19V767-2756

 


ISSUED Renotification Notice re Safety Recall Notice 19S38 / NHTSA Recall 19V-767

RCRN-19V767-1722.pdf 437.489KB

RCRN-19V767-1722

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V767&docType=RCL

 


 

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Last update on 2022-11-20 / Affiliate links / Images from Amazon Product Advertising API

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