| TECHNICAL SERVICE BULLETIN All-Wheel Drive (AWD) – Ratcheting/Clicking Type Noise When Reversing Under Certain Load Conditions – Built On Or Before 12-Apr-2018 | 18-2269 30 August 2018 |
Model:
Ford
2018 EcoSport |
Issue: Some 2018 EcoSport vehicles equipped with AWD and built on or before 12-Apr-2018 may exhibit a ratcheting/clicking type noise from the driveshaft area when reversing under certain load conditions. This may be due to the front U-joint on the driveshaft having a high working angle.
Action: Follow the Service Procedure steps to correct the condition.
Parts
| Description | Quantity | Part Number |
| Driveshaft | 1 | GN1Z-4R602-B |
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
| Description | Operation No. | Time |
| 2018 EcoSport AWD: Diagnose And Replace The Driveshaft Assembly (Do Not Use With Any Other Labor Operations) | 182269A | 1.3 Hrs. |
Repair/Claim Coding
| Causal Part: | 4R602 |
| Condition Code: | 07 |
Tool List
| 3/8″ | Power Tool |
| 3/8″ | Ratchet |
| 3/8″ | Torque Wrench |
| 3/8″ | 3″ Extension |
| 3/8″ | 10 mm Socket |
| 3/8″ | 13 mm Socket |
| Small Screwdriver | |
| Small Punch | |
| Hammer |
Service Procedure
1. Check the vehicle build date. Was the vehicle built on or before 12-Apr-2018?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 205-01.
2. Place the transmission into reverse and turn the steering wheel to a fully locked position on either side. Drive the vehicle 5-10 mph (8-16 km/h) in this condition.
3. Does the vehicle exhibit a ratcheting/clicking type noise from the driveshaft area?
(1). Yes – replace the driveshaft assembly. Refer to WSM, Section 205-01.
(2). No – this article does not apply. Refer to WSM for normal diagnostics.
18-2269
30 August 2018
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