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July 16, 2018 NHTSA CAMPAIGN NUMBER: 18V471000
Unintentional Rollaway Due to Detached Shift Cable
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
NHTSA Campaign Number: 18V471
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 504,182
Summary
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Remedy
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
July, 17, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 18S20
Certain 2013-2016 Fusion and 2013-2014 Escape with a 6F35 Transmission
Shift Cable Bushing Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fusion | 2014 | Flat Rock | June 18, 2013 through September 15, 2013 |
| 2014-2016 | June 2, 2014 through August 31, 2015 | ||
| 2013-2014 | Hermosillo | May 15, 2013 through September 15, 2013 | |
| 2014-2016 | June 2, 2014 through August 31, 2015 | ||
| Escape | 2013-2014 | Louisville | May 15, 2013 through September 15, 2013 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the bushing in the shifter cable end may be damaged or missing which can result in the shifter not completely moving the transmission to the proper gear position. The transmission may lose Park function, even when the shifter position indicates the vehicle is in park.
This condition could allow the ignition key, if equipped, to be removed with no instrument panel warning message or warning chime while exiting the vehicle indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers late third quarter 2018, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
When operating affected vehicles prior to repair, make sure the parking brake is applied whenever the vehicle is parked.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail and advised to apply their parking brake before removing the ignition key and exiting the vehicle. Owners of record will be notified again via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
October 8, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 18S20 – Supplement 1
Certain 2013-2016 Fusion and 2013-2014 Escape with a 6F35 Transmission
Shift Cable Bushing Replacement and Protective Service Cap
REASON FOR THIS SUPPLEMENT
- Service Action: Adding protective service cap to remaining open population
- Technical Instructions: Updated procedure for adding protective service cap
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fusion | 2014 | Flat Rock | June 18, 2013 through September 15, 2013 |
| 2014-2016 | June 2, 2014 through August 31, 2015 | ||
| 2013-2014 | Hermosillo | May 15, 2013 through September 15, 2013 | |
| 2014-2016 | June 2, 2014 through August 31, 2015 | ||
| Escape | 2013-2014 | Louisville | May 15, 2013 through September 15, 2013 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the bushing at the transmission end of the shifter cable may be damaged or missing which can result in the shifter not completely moving the transmission to the proper gear position. The transmission may lose Park function, even when the shifter position indicates the vehicle is in park.
This condition could allow the ignition key, if equipped, to be removed with no instrument panel warning message or warning chime while exiting the vehicle indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the bushing and install the protective service cap over the selector at the transmission end of the shifter cable. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Vehicles that previously had shift bushing replacement under this program will not be required to come back for protective service cap.
Some customers may have paid for shifter cable replacement, and can be reimbursed for the repair but the recall must still be performed in order close the recall on the vehicle.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of September 17, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information Attachment
III: Technical Information
Owner Notification Letter Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 18S20– Supplement 1
Certain 2013-2016 Fusion and 2013-2014 Escape with a 6F35 Transmission
Shift Cable Bushing Replacement
OASIS ACTIVATION
OASIS was activated on July 17, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists was available through https://web.fsavinlists.dealerconnection.com on July, 17, 2018. Owner names and addresses will be available by October 1, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Refunds will only be provided for the cost associated with Shift Cable Replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
-
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
-
- When entering claims, select claim type 31: Field Service Action. The FSA number 18S20 is the sub code.
-
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
- Submit refunds on a separate repair line.
-
- Program Code: 18S20 – Expense: ADMIN
-
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 18S20– Supplement 1
Certain 2013-2016 Fusion and 2013-2014 Escape with a 6F35 Transmission
Shift Cable Bushing Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace Shift Cable Bushing, add Protective Service Cap and Adjust Shifter | 18S20B | 0.6 hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| DG9Z-7K340-A | Shift Cable Bushing | 1 | 1 |
| DG9Z-7S004-A | Protective Service Cap | 1 | 1 |
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
ADDITIONAL PARTS ORDERING INFORMATION
NOTE: Although Shift Cable Hold Down Bracket damage is not likely, we are making dealers aware of part availability in lieu of replacing the entire shifter cable. Less than 5% of the affected vehicle population is expected to require the Shift Cable Hold Down Bracket.
| Part Number | Description | Order Quantity | Claim Quantity |
| DG9Z-7H181-A | Shift Cable Hold Down Bracket
(Only replace if damaged when removing shift cable.) |
1 | 1 |
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2013-2016 MODEL YEAR FUSION AND 2013-2014 ESCAPE VEHICLES EQUIPPED WITH A 6F35 TRANSMISSION — SHIFTER CABLE BUSHING REPLACEMENT AND PROTECTIVE SERVICE CAP
OVERVIEW
In some of the affected vehicles, the bushing at the transmission end of the shifter cable may be damaged or missing which can result in the shifter not completely moving the transmission to the proper gear position. The transmission may lose Park function, even when the shifter position indicates the vehicle is in park. This condition could allow the ignition key, if equipped, to be removed with no instrument panel warning message or warning chime while exiting the vehicle indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the bushing and install the protective service cap over the selector at the transmission end of the shifter cable.
SERVICE PROCEDURE
Recommended Tool List:
| General Tools | |
|---|---|
| 1/4″ Drive Ratchet (Power and Hand Tool) | 1/4″ Drive Torque Wrench |
| 1/4″ Drive 5mm and 7mm Shallow Sockets | Straight Jaw Pliers |
| 3/8″ Drive Ratchet (Power and Hand Tool) | Pocket Screwdriver |
| 3/8″ Drive 10mm and 15mm Shallow Socket | Lisle 38350 – Pipe hanger tool – Optional |
| 3/8″ Drive Torque Wrench | 10mm (0.394 in.) Punch |
All Vehicles
1. Apply the parking brake, chock wheels to make sure vehicle does not roll.
2. Position the gear shift lever in Drive (D).
3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-12.
4. For all Escape vehicles equipped with 1.6L and 2.0L engines, loosen the clamp and remove the air cleaner outlet pipe. See Figure 1.
5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 2.
1. Remove the selector lever cable bracket bolt.
2. Disengage the selector lever cable holding clip.
-
- Use caution when removing hold down bracket to avoid damage. Hold down bracket is available separate of shift cable.
3. Disconnect the selector lever cable.
-
- Torque to 62 lb.in (7 Nm).
NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 3.
2013 Model Year Vehicles Only
6. Using a pair of Straight Jaw Adjustable pliers and a 15mm shallow socket push the bushing partially out of the selector lever cable end. See Figure 4.
- Use caution not to damage the shifter cable during this procedure.
- Inspect for damage before installing the new shifter cable bushing.
NOTE: For all 2013 Fusion and Escape vehicles equipped with original shift cable, the bushing is taller than the replacement bushing.
NOTE: The 15mm socket will rest against the hard plastic bottom end of shift cable, and will be large enough to allow bushing to be pressed partially out.
7. Turn the selector lever cable end over and using a punch push the bushing the rest of the way out of the selector lever cable end. See Figure 5. Proceed to Step 8.
2014-2016 Model Year Vehicles Only
8. Press out the shifter cable bushing using one of the two methods below.
- Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing on top, the 15mm will go against the bottom of the shifter cable end, make sure to have socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. See Figures 6 and 7.
- Using a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press bushing out. By viewing Figure 8 the shoulder of bushing is positioned upward, small end of plier is pressing bushing out. Proceed to Step 8.
-
- Use caution not to damage the shifter cable during this procedure.
-
- Inspect for damage before installing the new shifter cable bushing.
All Vehicles
9. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install,
the bushing and cable end should be dry. See Figure 9.
NOTE: Selector lever cable removed for clarity.
10. The vehicle’s transmission gear selector lever should be in Drive position from step 2, if not, position
the selector lever to Drive (D). See Figure 10.
11. Rotate the manual control lever clockwise until it stops. See Figure 11.
12. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 12.
13. Release the selector lever cable adjuster lock. See Figure 13.
1. Carefully pry the adjuster lock tabs outward.
2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable.
14. Connect the selector lever cable to the manual control lever. See Figure 14.
15. Slide the adjuster tab in place to lock the selector lever cable. See Figure 15.
NOTE: Visually inspect cable end and give a slight pull up to verify the bushing is fully seated.
16. Install the new protective service cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective service cap should cover the bushing and the terminal end of the adjuster. See Figure 15.
17. Verify installation by checking the protective service cap is retained by the adjuster body.
NOTE: Selector lever cable removed for clarity.
18. Reassemble the vehicle by reversing the removal procedure.
19. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in Reverse (R).
FORD ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
DEARBORN, Mich., July 18, 2018 – Ford is issuing two safety recalls in North America. Details are:
Select 2013-16 model year Ford Fusion and 2013-14 Ford Escape vehicles to replace shifter cable bushings
Ford is issuing a safety recall in North America for approximately 550,000 2013-16 model year Ford Fusion and 2013-14 Ford Escape vehicles to replace shifter cable bushings.
On affected vehicles, the bushing that attaches the shifter cable to the transmission may detach from the transmission. A degraded shifter cable bushing that detaches from the transmission may allow the transmission to be in a gear state different than the gear shift position selected by the driver. The condition could allow the driver to move the shift lever to “Park” and remove the ignition key, while the transmission may not be in “Park,” with no warning message or audible chime. If the parking brake is not applied, a degraded shifter cable bushing that detaches from the transmission could result in unintended vehicle movement, increasing the risk of injury or crash.
Ford is not aware of any accidents or injuries related to this condition.
Affected vehicles include:
- 2014 Ford Fusion vehicles built at Flat Rock Assembly Plant between June 18, 2013 and Sept. 15, 2013
- 2014-16 Ford Fusion vehicles built at Flat Rock Assembly Plant between June 2, 2014 and Aug. 31, 2015
- 2013-14 Ford Fusion vehicles built at Hermosillo Stamping and Assembly Plant between May 15, 2013 and Sept. 15, 2013
- 2014-16 Ford Fusion vehicles built at Hermosillo Stamping and Assembly Plant between June 2, 2014 and Aug. 31, 2015
- 2013-14 Ford Escape vehicles built at Louisville Assembly Plant between May 15, 2013 and Sept. 15, 2013
The recall involves approximately 549,401 vehicles in North America, including 504,182 in the United States and federalized territories, 36,887 in Canada, and 8,332 in Mexico. The Ford reference number for this recall is 18S20.
Dealers will replace the shifter cable bushing at no cost to the customer. Owners should use their parking brake.
Select 2018 Ford stripped chassis incomplete vehicles with 22.5-inch wheels and 22,000-, 24,000- or 26,000-pound gross vehicle weight rating for non-heat-treated front-wheel studs
Ford is issuing a safety recall in North America for approximately 162 2018 Ford stripped chassis incomplete vehicles with 22.5-inch wheels and 22,000-, 24,000- or 26,000-pound gross vehicle weight rating for front-wheel studs that were not heat treated properly.
Ford is not aware of any accidents or injuries related to this condition.
Affected vehicles include 2018 F-53 stripped chassis incomplete vehicles built at Detroit Chassis Plant between June 13-22, 2018.
The recall involves approximately 162 incomplete vehicles in the United States. The Ford reference number for this recall is 18S21.
Affected up-fitters and dealers will be notified by mail and instructed to inspect, remove and replace the suspect front-wheel hub studs as required, following the dealer bulletin technical instructions.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | ESCAPE | 2013-2014 |
| FORD | FUSION | 2013-2016 |
18 Associated Documents
Recall Quarterly Report #1, 2018-3
RCLQRT-18V471-5738.PDF 211.142KB
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Recall Acknowledgement
RCAK-18V471-8918.pdf 246.037KB
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Manufacturer Notices(to Dealers,etc)- July 17, 2018 SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 18S20 Certain 2013-2016 Fusion and 2013-2014 Escape with a 6F35 Transmission Shift Cable Bushing Replacement
RCMN-18V471-2937.pdf 121.252KB
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Recall 573 Report
RCLRPT-18V471-1223.PDF 218.335KB
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Miscellaneous Document – FORD MEDIA CENTER – Ford Issues Two Safety Recalls in North America
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Manufacturer Notices(to Dealers,etc)- SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S20 Certain 2013-2016 Fusion and 2013-2014 Escape with a 6F35 Transmission Shift Cable Bushing Replacement
RCMN-18V471-9906.pdf 3984.948KB
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Recall Quarterly Report #2, 2018-4
RCLQRT-18V471-1285.PDF 211.258KB
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ISSUED Renotification Notice – February 2019
RCRN-18V471-4476.pdf 299.632KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-18V471-1178.pdf 205.991KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-18V471-8150.pdf 33.189KB
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Recall Quarterly Report #3, 2019-1
RCLQRT-18V471-9705.PDF 211.349KB
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Recall Quarterly Report #6, 2019-4
RCLQRT-18V471-5361.PDF 211.678KB
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ISSUED Renotification Notice
RCRN-18V471-7537.pdf 259.441KB
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Recall Quarterly Report #5, 2019-3
RCLQRT-18V471-5537.PDF 211.581KB
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Recall Quarterly Report #4, 2019-2
RCLQRT-18V471-8385.PDF 211.458KB
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ISSUED Renotification Notice
RCRN-18V471-8667.pdf 442.467KB
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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S20 – Supplement 1 Certain 2013-2016 Fusion and 2013-2014 Escape with a 6F35 Transmission dated 10-8-19. Shift Cable Bushing Replacement and Protective Service Cap
RCMN-18V471-7200.pdf 2449.508KB
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ISSUED Renotification Notice
RCRN-18V471-1967.pdf 289.678KB
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SEOCONTENT-START
Ford Motor Company Recall
Reimbursement Plan for 18S20
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.
Regarding the specific reimbursement plan for Recall # 18S20, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to February 28, 2019. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2015 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
- The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
- The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:
- Claimant name and address
- Vehicle make, model, and model year
- Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
- Identification of the recall number (either the Ford recall number or the NHTSA recall number)
- Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
- An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
- If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
September, 2018
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 18S20 / NHTSA Recall 18V-471
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. |
| What is the risk? | If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park, and the “Transmission Not in Park” warning may not appear. This could result in unintended vehicle movement, increasing the risk of injury or crash. |
| What will Ford and your dealer do? | Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time |
| What should you do? | Please call your dealer without delay and request a service date for Recall 18S20. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| Have you previously paid for this repair? | If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to Shifter Cable Replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 18V-471. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Septiembre, 2018
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 18S20/campaña 18V-471 de la NHTSA
Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que el buje en el cable de la palanca de cambios de la transmisión de su vehículo se degrade con el paso del tiempo. Esto podría impedir que el cable de la palanca de cambios de la transmisión se mueva completamente a la posición del engrane seleccionado. |
| ¿Qué riesgo existe? | Si el conductor intenta cambiar a estacionamiento en esta condición, la transmisión podría no estar en la posición de estacionamiento incluso si la posición de la palanca de cambios indica que el vehículo sí está en estacionamiento, además, es posible que no aparezca la advertencia “La transmisión no está en estacionamiento”. Esto podría generar un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de sufrir un accidente o lesionarse. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar el buje del cable de la palanca de cambios de la transmisión sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 18S20. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Ha pagado anteriormente por esta reparación? | Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Sólo se otorgarán reembolsos por servicios relacionados con el reemplazo del cable de la palanca de cambios. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora local). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 18V-471 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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