17S15 – Driveshaft Flexible Coupling Replacement – 2015-2017 Ford Transit

NHTSA Campaign Number: 17V408
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 372,991

 

Driveshaft Coupling may Fail

If the coupling fails, the vehicle will not be able to move under its own power and the disconnected driveshaft may impact and damage the brake and fuel lines. Additionally, the separated driveshaft may allow the vehicle to roll if the vehicle is exited when the transmission is in ‘Park’ but the parking brake is not applied. These scenarios may increase the risk of a crash.

 

Summary

Ford Motor Company (Ford) is recalling all 2015-2017 Transit vehicles except 156″ and 178″ wheelbase Chassis Cab and Cut-Away bodies. In the affected vehicles, the flexible coupling connecting the transmission to the driveshaft may prematurely fail.

 

Remedy

Ford will notify owners, and as an interim repair, dealers will replace the flexible coupling on any vehicle with more than 30,000 miles. A final remedy repair of a redesigned flexible coupling or a revised driveshaft equipped with a universal joint is being developed and is expected in early 2018. These repairs will be made free of charge. Interim notifications informing owners of the safety risk were mailed July 21, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S15.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


March 1, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S15 Supplement #6
Certain 2015-2017 Transit Vehicles Equipped with a Driveshaft Flexible Coupling
Driveshaft Flexible Coupling Repair

 

New! REASON FOR THIS SUPPLEMENT

  • Service Action:  Permanent repairs are now available for all vehicles.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit 2015-2017 Kansas City January 17, 2014 through June 15, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In the affected vehicles, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration.  Continued driving with a cracked flexible coupling may cause separation of the driveshaft, resulting in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied.  In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines.  A driveshaft separation may increase the risk of injury or crash.

 

New! SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to perform the appropriate Permanent Repair Service Procedures based on the vehicle’s configuration, following the updated Technical Information.

  • Vehicles equipped with a 3.7L engine and single rear wheels (SRW) – replace the driveshaft front section
  • All other vehicles – Install an enhanced driveshaft flexible coupling

NOTE: Although affected vehicles with less than 30,000 miles, or affected vehicles that have had an interim repair completed within the last 30,000 miles, may continue to be driven until the vehicle or replaced coupling reaches 30,000 miles, all vehicle owners are encouraged to have permanent repairs performed without delay.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters were mailed by the week of August 14, 2017, advising owners of the safety risk and an interim repair.

Owners will be notified again in the second quarter of 2018, when sufficient permanent repair parts quantities are available.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the SSSC via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S15 – Supplement #6
Certain 2015-2017 Transit Vehicles Equipped with a Driveshaft Flexible Coupling
Driveshaft Flexible Coupling Repair

 

OASIS ACTIVATION

OASIS was activated on June 27, 2017.  For newly added vehicles, OASIS was activated August 11, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on June 27, 2017.  Owner names and addresses were made available by July 28, 2017.  For newly affected vehicles, FSA VIN lists became available August 11, 2017.  Owner names and addresses will be available on August 25, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for interim repairs, as required.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims.  No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS

  • Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with driveshaft flexible coupling failure.

 

RENTAL VEHICLES

With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required.  However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • When entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17S15) is the sub code.
  • Provision for locally obtained Loctite® 243 (or equivalent) and XG-1-E1 Motorcraft® Premium Long Life Grease (or equivalent): Submit on the same line as the repair.  Can be claimed with labor operation code 17S15J only. 
    • Program Code: 17S15                   –  Expense:  OTHER
    • Expense: Claim up to $6.00
  • Provision for Motorcraft® XG-8 (or XG-8-A) –Service Procedures that require a Driveshaft Slip Yoke Boot Kit: Submit on the same repair line.  Can be claimed with labor operation code 17S15D and 17S15F only. 
    • Program Code: 17S15                   –  Expense:  OTHER
    • Expense: Claim up to $3.00
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
  • Submit refunds on a separate repair line.
    • Program Code:  17S15                  –  Misc. Expense:  ADMIN
    • Misc. Expense:  REFUND           –  Misc. Expense:  0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
  • Claims with labor operation code 17S15MM, 17S15NN, 17S15B, 17S15C, 17S15E, or 17S15G for any vehicle configuration, or 17S15D, 17S15F, and 17S15H for vehicles not equipped with a 3.7L engine and single rear wheels (SRW) must have a repair date on or before March 1, 2018 to be eligible for payment.

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Install Enhanced Driveshaft Flexible Coupling and Shield 17S15J 1.1 Hours
Driveshaft Front Section Replacement – 129/130 WB with

3.7L gas engine and single rear wheels (SRW)

17S15D 0.9 Hours
Driveshaft Front Section Replacement – 138 WB with 3.7L gas engine and single rear wheels (SRW) 17S15F 0.8 Hours
Driveshaft Front Section Replacement – 148 WB with 3.7L gas engine and single rear wheels (SRW) 17S15H 1.1 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

To place an order submit a VIN-specific Part Order contact via the SSSC Web Contact Site.  NOTE:  The parts required to repair a specific vehicle may not arrive together and the parts required per vehicle will vary based on vehicle configuration.  It is important to print out the SSSC response, as it will show what parts are needed for each individual VIN.

Vehicle Configuration Part Number Description Order Quantity Claim Quantity
3.7L gas engine & 129/130

Wheelbase

CK4Z-4602-B Front Driveshaft Section 1 1
CK4Z-4635-A Bolt and Flange Kit 1 1
JK4Z-5A669-A Pinion Nose Damper Kit 1 1
CK4Z-4635-B Lower Profile Center Bearing Bracket Kit 1 1
CK4Z-4421-F Driveshaft Slip Yoke Boot Kit 1 1
XG-8 or  XG-8-A Motorcraft® Driveshaft Slip Yoke PTFE Lubricant* Claim as Misc. Expense:  OTHER
3.7L gas engine & SRW & 138”

Wheelbase

CK4Z-4602-B Front Driveshaft Section 1 1
CK4Z-4635-A Bolt and Flange Kit 1 1
CK4Z-4421-F Driveshaft Slip Yoke Boot Kit 1 1
XG-8 or  XG-8-A Motorcraft® Driveshaft Slip Yoke PTFE Lubricant* Claim as Misc. Expense:  OTHER
3.7L gas engine & SRW & 148”

Wheelbase

CK4Z-4602-D Front Driveshaft Section 1 1
CK4Z-4635-A Bolt and Flange Kit 1 1
JK4Z-5A669-A Pinion Nose Damper Kit 1 1
7L1Z-4635-A Universal Joint Kit 1 1
JK4Z-4A209-A Center Bearing 5mm Shim

(required on some vehicles only)**

1 1
All Others JK4Z-4A109-C Enhanced Driveshaft Flexible Coupling kit 1 1
CK4Z-4091-A Shield Kit 1 1
XG-1-E1 Motorcraft® Premium Long Life Grease*** Claim as Misc. Expense:  OTHER
Obtain Locally Loctite® 243 General Purpose

Medium Strength Threadlocking

Adhesive (or equivalent) – see

Technical Information for usage

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

PARTS REQUIREMENTS / ORDERING INFORMATION (continued)

The DOR/COR number for this recall is 51085.

*Order the PTFE Lubricant through normal order processing channels.

**Only vehicles originally equipped with a CK41-4K357-EAA Engineering Part driveshaft (as shown in HVBOM) will require a JK4Z-4A209-A shim.  Vehicles equipped with a CK41-4K357-TA or VA driveshaft (as shown in HVBOM) will not require a shim.

***One tube of XG-1-E1 will service about 100 vehicles.

To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

INDIVIDUAL KIT CONTENTS

Part Number Bolt and Flange Kit (CK4Z-4635-A) Kit Quantity
FL3Z-7089-A Transmission Output Flange (4-bolt) 1
6L2Z-7045-AA Transmission Output Flange Castle Nut 1
W713078-S439 Center Bearing Support Bolts 4
N800594-S100 Driveshaft-to-Output Flange & Pinion Flange Bolts 8
W505264-S439 Front Safety Strap Bolts 2

 

Part Number Pinion Nose Damper Kit (JK4Z-5A669-A) Kit Quantity
CK4Z-4A263-D Pinion Nose Damper 1
W714735-S439 Damper Attaching Bolts 3

 

Part Number Lower Profile Center Bearing Bracket Kit (CK4Z-4635-B) Kit Quantity
JK4Z-4K007-A Lower Profile Center Bearing Support Bracket 1
W713649-S441 Center Bearing Clip Nuts 2
W505264-S439 Bracket-to-Body Bolts 4

 

Part Number Driveshaft Slip Yoke Boot Kit (CK4Z-4421-F) Kit Quantity
CK4Z-4421-A Driveshaft Slip Yoke Dust Boot 1
9L1Z-3B478-A 50mm Clamp 1
F85Z-4K227-AA 41.5mm Clamp 1

 


ATTACHMENT III

CERTAIN 2015-2017 TRANSIT VEHICLES EQUIPPED WITH A DRIVESHAFT FLEXIBLE COUPLING — DRIVESHAFT FLEXIBLE COUPLING REPAIR

 

OVERVIEW

In the affected vehicles, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft, resulting in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to perform the appropriate Permanent Repair Service Procedures based on the vehicle’s configuration, following the updated Technical Information.

 

SERVICE PROCEDURE

Recommended Tool List:

3/8″ Drive Ratchet (Power and Hand Tool)
3/8″ Drive 10mm, 13mm, and 15mm Shallow Sockets
3/8″ Drive Deep Socket
3/8″ Drive 12mm,12-Point Shallow Socket
3/8″ Drive Extension 12 in (305 mm)
1/2″ Drive Ratchet (Power and Hand Tool)
1/2″ Drive 18mm and 21mm Shallow Sockets
1/2″ Drive Extension 12 in (305 mm)
3/8″ and 1/2″ Drive Torque Wrench
21mm Wrench
Rubber Hammer
Hammer
Screwdriver Flat Head
Chisel
Mini-Ductor™ induction heating tool, or equivalent
3-Jaw Puller

 

DETERMINE THE APPROPRIATE PERMANENT REPAIR SERVICE PROCEDURE BASED ON VEHICLE CONFIGURATION

  1. Is the vehicle equipped with a 3.7L engine and single rear wheels (SRW)?
    • Yes – Perform the Driveshaft Front Section Replacement Procedure on Page 8.
    • No – Perform the Enhanced Driveshaft Flexible Coupling Installation Procedures on Page 2.

 

ENHANCED DRIVESHAFT FLEXIBLE COUPLING INSTALLATION

ENHANCED DRIVESHAFT FLEXIBLE COUPLING INSTALLATIONFIGURE 1

 

  1. Remove the driveshaft and the driveshaft flexible coupling. Please follow the Driveshaft Removal and Installation Workshop Manual (WSM) procedure in Section 205-01.
    • To assist with the removal of the driveshaft flexible coupling-to-transmission output flange bolts, the use of a Mini-Ductor™ induction heating tool, or equivalent, is recommended.
    • The blue paint marking on the new driveshaft flexible coupling must be installed facing the transmission output flange or premature failure of the flexible coupling will occur.
      See Figure 2.

UPDATED DRIVESHAFT FLEXIBLE COUPLINGFIGURE 2

 

  1. Using a hammer and chisel with a sharp edge, remove and discard the driveshaft pilot bushing.
    See Figure 3.

DRIVESHAFT PILOT BUSHINGFIGURE 3

 

  1. NOTE: Prior to installation of the new driveshaft pilot bushing, make sure the rubber seal end of the bushing is facing outward and the capped end is pressed into the driveshaft. See Figure 4.

Using a 3-jaw puller and a suitable flat piece of metal, press in the new pilot bushing until the depth mark on the pilot bushing has been reached. See Figures 4 and 5.

DEPTH MARKFIGURE 4

 

press in the new pilot bushingFIGURE 5

 

  1. Remove and discard the four center bearing bracket retaining bolts and the center bearing bracket.
    See Figure 6.

CENTER BEARING BRACKETFIGURE 6

 

  1. Install the new center bearing bracket spring nuts onto the new center bearing bracket.
  2. Install the new center bearing bracket using four new retaining bolts. See Figure 7.
    • Tighten bolts to 18 lb.ft (25 Nm).

CENTER BEARING BRACKETFIGURE 7

 

  1. Install the driveshaft flexible coupling shield. See Figure 8.
    1. Remove the upper RH transmission bracket stud nut and discard.
    2. Install the shield onto the transmission rear housing and bracket.
    3. Install a new RH and LH transmission bracket stud nut (LH nut is installed over existing nut), and new transmission rear housing bolts to secure the shield.
      • Tighten nuts to 23 lb.ft (31 Nm).
      • Tighten bolts to 47 lb.ft (64 Nm).

DRIVESHAFT FLEXIBLE COUPLING SHIELDFIGURE 8

 

  1. Lubricate the transmission output shaft and driveshaft bushing using a small amount of Motorcraft® XG-1-E1 Premium Long Life Grease or equivalent. See Figure 9.

APPLY GREASE HEREFIGURE 9

 

  1. Install the new driveshaft flexible coupling and reinstall the driveshaft with the appropriate center bearing shim according to the chart below. Please follow the Driveshaft Removal and Installation WSM procedure in Section 205-01. See Figures 10 and 11.

NOTE: When installing the driveshaft safety strap bolts, the bolts must be threaded in by hand as far as possible before using hand or power tools.

SHIM WHEEL BASE ENGINE SRW/DRW
3.8MM SHIM JK41-4A209-BA 129″ 3.5L SRW
5MM SHIM JK41-4A209-AA 148″ 3.5L ALL
3.7L
NO SHIM All Others

CENTER BEARING SHIMFIGURE 10

 

CENTER BEARING SHIMFIGURE 11

 

DRIVESHAFT FRONT SECTION REPLACEMENT

Match the vehicle’s configuration to the list of wheelbase configurations below to determine the appropriate Permanent Repair Service Procedures.

NOTE: Vehicle wheelbase can be found:

  • On the vehicle window sticker, which can be viewed from the OASIS pull down menu on PTS, or the window sticker link in HVBOM
  • On the Vehicle Certification Label
  • By clicking the Additional Information link on OASIS, and scrolling through the Build Information

 

129/130 WHEELBASE VEHICLES

  • 3.7L engine and Single Rear Wheels (SRW)……………………….Permanent Repair Service Procedures A, B, C, & E
  • All Others – Replace Driveshaft Flexible Coupling (Page 2)

 

138 WHEELBASE VEHICLES

  • 3.7L engine and Single Rear Wheels (SRW)………..Permanent Repair Service Procedures A, & C
  • All Others – Replace Driveshaft Flexible Coupling (Page 2)

 

148 WHEELBASE VEHICLES

  • 3.7L engine and Single Rear Wheels (SRW)………………..Permanent Repair Service Procedures A, D, & E
  • All Others – Replace Driveshaft Flexible Coupling (Page 2)

 

PERMANENT REPAIR SERVICE PROCEDURES

A. Transmission Output Shaft Flange Replacement……………………………………………………. Page 9

B. Lower Profile Center Bearing Bracket Removal and Installation……………………………….Page 11

C. Driveshaft Front Section Replacement On a 2-Piece Equipped Driveshaft……………….. Page 12

D. Driveshaft Front Section Replacement On a 3-Piece Equipped Driveshaft………………. Page 13

E. Pinion Nose Damper Replacement or Installation…………………………………………………. Page 14

 

.

A. Transmission Output Shaft Flange Replacement

  1. Remove the Driveshaft. Please follow the WSM procedures in Section 205-01.
  2. Using a 1/2″ drive, 34mm, 12-point deep socket, remove and discard the 3-bolt transmission output shaft flange retaining nut and flange. (See Figure 12):

NOTICE: The output shaft flange retaining nut has been staked to prevent it from coming loose.
Prior to removing the nut, remove the stake to prevent damage to the output shaft.

a. Remove the output shaft flange retaining nut stakes.
b. Place the vehicle in the PARK position and remove and discard the output shaft flange retaining nut.
c. Remove and discard the 3-bolt transmission output shaft flange.

3-BOLT TRANSMISSION OUTPUT SHAFT FLANGEFIGURE 12

 

  1. Using a 1/2″ drive, 34mm, 12-point deep socket, install a new 4-bolt transmission output shaft flange and retaining nut. (See Figures 13 and 14):

NOTICE: The output shaft flange retaining must be staked to prevent it from coming loose.

a. Install a new 4-bolt transmission output shaft flange.
b. Install a new output shaft flange retaining nut.

  • Tighten nut to 59 lb.ft (80 Nm).

c. Stake the output shaft flange retaining nut.

output shaft flangeFIGURE 13

 

Stake the output shaft flange retaining nutFIGURE 14

 

  1. Proceed to the next required Permanent Repair Service Procedure.

 

.

B. Lower Profile Center Bearing Bracket Removal and Installation

NOTE: Lower profile center bearing bracket kit includes a new bracket, four retaining bolts, and the two spring nuts for the procedure below.

  1. Remove and discard the four center bearing bracket retaining bolts and the center bearing bracket.
    See Figure 15.

NOTE: Original center bearing bracket shown, new bracket is similar.

CENTER BEARING BRACKETFIGURE 15

 

  1. Install the center bearing bracket spring nuts onto the new center bearing bracket.
  2. Install the new center bearing bracket using four new retaining bolts. See Figure 15.
    • Tighten bolts to 18 lb.ft (25 Nm).
  3. Proceed to the next required Permanent Repair Service Procedure.

 

 

.

C. Driveshaft Front Section Replacement On a 2-Piece Equipped Driveshaft

  1. Separate the driveshaft front and rear sections at the driveshaft slip yoke. See Figure 16.
    1. Cut and discard both dust boot Oetiker® clamps.
    2. Separate the driveshaft front and rear sections.
    3. Remove and discard the dust boot.

OETIKER® CLAMPSFIGURE 16

 

  1. Install a new driveshaft front section onto the rear section. See Figures 16 and 17.
    1. Slide a new slip yoke dust boot over the driveshaft rear section.
    2. Lubricate the front section splines using 10-20 grams (0.35 – 0.7 oz) of Motorcraft® XG-8 Driveshaft Slip Yoke PTFE Lubricant.
    3. Attach the driveshaft front and rear sections. Make sure the front and rear driveshaft spline keys are aligned when mating the two sections together.
    4. Make sure the slip yoke dust boot is properly aligned over each driveshaft section and tighten the dust boot Oetiker® clamps.

SPLINE KEYFIGURE 17

 

  1. Install the driveshaft assembly. Please follow the WSM procedures in Section 205-01.
  2. Proceed to the next required Permanent Repair Service Procedure.

 

.

D. Driveshaft Front Section Replacement On a 3-Piece Equipped Driveshaft

  1. Remove and discard the four snap rings and center u-joint to separate the front driveshaft section from the center section. Please follow the Universal Joint Kit Installation Instructions. See Figure 18.

U-JOINTFIGURE 18

 

  1. Install a new center u-joint and snap rings to attach the front driveshaft section to the center section.
    Please follow the Universal Joint Kit Installation Instructions.
  2. Is the vehicle equipped with a 3.7L gas engine with single rear wheels, and does the Special Service Support Center (SSSC) VIN-specific part order contact response indicate a 4A209 base part number front center bearing shim is required for the vehicle?

NOTE: If the SSSC part order contact response is not available, refer to the Parts Ordering Information in Attachment II for the 148 wheelbase units for more detail.

No – Install the driveshaft assembly. Please follow the WSM procedures in Section 205-01.
Proceed to the next required Permanent Repair Service Procedure.

Yes – Proceed to Step 4.

  1. Install the driveshaft and the 5mm center bearing shim between the front driveshaft center bearing and the center bearing support bracket. Please follow the WSM procedures in Section 205-01.
  2. Proceed to the next required Permanent Repair Service Procedure.

 

.

E. Pinion Nose Damper Replacement or Installation

  1. If a pinion nose damper is present, remove and discard the three bolts and the original pinion nose damper located on the RH side of the rear axle center housing. See Figure 14.
  2. Install a new pinion nose damper and tighten the three bolts. See Figure 14.
    • Tighten bolts to 46 lb.ft (62 Nm).

NOTE: Original pinion nose damper is shown. New pinion nose damper may appear similar to the original (if equipped), but the dampening characteristics have been changed.

PINION NOSE DAMPERFIGURE 14


Ford Motor Company
Recall Reimbursement Plan for 17S15

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. 

Regarding the specific reimbursement plan for Recall #17S15, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to August 31, 2017.   After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership.  As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

 

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2015 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a

specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a

reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

  • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
  • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

  • Claimant name and address
  • Vehicle make, model, and model year
  • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
  • Identification of the recall number (either the Ford recall number or the NHTSA recall number)
  • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
  • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
  • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.


July 2017

 

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 17S15 / NHTSA Recall 17V-408
Aviso de Revisión de Seguridad 17S15

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration.  Continued driving with a cracked flexible coupling may cause separation of the driveshaft.
What is the risk? Separation of the driveshaft can result in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied.  In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines.  A driveshaft separation may increase the risk of injury or crash.
What will Ford and your dealer do? Ford Motor Company has authorized your dealer to perform an interim repair until the permanent repair is available.  As an interim repair, your dealer will replace the driveshaft flexible coupling free of charge (parts and labor) every 30,000 milesFord does not recommend driving your vehicle over 30,000 miles on the driveshaft flexible coupling, except to the dealer for service.  Parts for the interim repair are currently available.

If your vehicle has under 30,000 miles, or has had the driveshaft or driveshaft flexible coupling replaced within the last 30,000 miles, no interim repair is required until the vehicle or replaced flexible coupling reaches 30,000 miles.

Once a permanent repair becomes available, Ford Motor Company will notify you again via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor).

A permanent repair for this safety recall is anticipated to be available early 2018.

How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? If your vehicle experiences any abnormal driveline noise or vibration, seek service immediately. 

If your vehicle has over 30,000 miles, or it has been over 30,000 miles since the driveshaft flexible coupling was replaced, please call your dealer without delay and request an interim service repair date for Recall 17S15.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.   

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.  Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.

Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you will still need to have this permanent repair be performed once parts become available.

You may be eligible for a refund of previously paid repairs.  Refunds will only be provided for service related to driveshaft flexible coupling replacement.  To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to Ford Motor Company.  To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.

Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you.

Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

MOTORHOME OWNERS:  If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811.  Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17V-408.

Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall .

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division


March 1, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V408-5805.pdf

Download (PDF, 576KB)

Download (PDF, 2.6MB)

Download (PDF, 36KB)


July 2017

https://static.nhtsa.gov/odi/rcl/2017/RIONL-17V408-7056.pdf

Download (PDF, 88KB)


August 18, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V408-1951.pdf

Download (PDF, 2.08MB)


August 11, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V408-4880.pdf

Download (PDF, 2.03MB)


August 2, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V408-5517.pdf

Download (PDF, 2.08MB)


August 1, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V408-5163.pdf

Download (PDF, 2.07MB)


July 25, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V408-7087.pdf

Download (PDF, 221KB)


June 27, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V408-4056.pdf

Download (PDF, 342KB)


June 28, 2017

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V408-1390.pdf

Download (PDF, 41KB)


July 5, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V408-1533.pdf

Download (PDF, 242KB)


 

2 thoughts on “17S15 – Driveshaft Flexible Coupling Replacement – 2015-2017 Ford Transit

  1. I contacted Marcote ford of Holyoke Ma. the people I bought my transit from. I was put in contact with Gregg and my replacement was done two days latter in an unbelievable time frame. Very happy with Marcote

  2. I contacted Quirk Ford of Quincy, MA to schedule the repair. I spoke to a John Flynn who was extremely rude and did not want to schedule the replacement as outlined in the Recall Notice. He hung up on me when I insisted it be replaced. I subsequently scheduled the replacement with a different service representative. It was a very unpleasant experience dealing with Mr. Flynn.

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