NHTSA ID Number: 10235324
Manufacturer Communication Number: 22B40
Summary
Certain 2021 Model Year Single Rear Wheel Transit Vehicles Equipped with Aluminum Alloy Wheels
Incorrect Color Wheels Installed
April 11, 2023
Customer Satisfaction Program 22B40
Certain 2021 Model Year Single Rear Wheel Transit Vehicles Equipped with Aluminum Alloy Wheels
Incorrect Color Wheels Installed
PROGRAM TERMS
This program will be in effect through April 11, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit | 2021 | Kansas City | October 2, 2020 through September 8, 2021 |
US population of affected vehicles is: 3,156. Affected vehicles are identified in OASIS.
REASON FOR THIS PROGRAM
The affected vehicles were built with the incorrect color wheels. Vehicles that were ordered with black color wheels received silver color wheels. Ford
Motor Company will be offering $1,500 to the original purchasers or lessees of the affected vehicles.
SERVICE ACTION
No action is required from the dealers at this time.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 10, 2023. Dealers should contact the Special Service Support Center (SSSC) for any vehicles that arrive at their dealerships regarding this Field Service Action (FSA).
ATTACHMENT
Owner Notification Letter
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | TRANSIT | 2021 |
1 Associated Document
Manufacturer Communications
April 11, 2023
Customer Satisfaction Program 22B40
- SIGNATURE SERIES WHEEL CLEANER (CLD_203_16SW) – High-performance car wheel cleaner formula breaks down heavy brake dust, road grime, and oxidation from wheels, calipers, and more
- SAFE FOR ALL GLOSS FINISHES – Use this wheel detailing products on chrome, painted, powder-coated, anodized, clear-coated, and custom wheels without damage or streaking
- FAST-ACTING FOAMING ACTION – Clings to surfaces for better dwell time, breaking down grime and light debris for easy rinsing or agitation; a great addition to your wheel cleaning kit
- WORKS ON MULTIPLE SURFACES – This chrome wheel cleaner is safe for use on wheel barrels, center caps, lug nuts, and even suspension components
- VERSATILE FOR ALL VEHICLES – Ideal for cars, trucks, SUVs, motorcycles, RVs, and off-road vehicles; use as brake dust remover and use weekly for spotless wheels
- ✅ ELIMINATES DIRT, BROWNING, AND BRAKE DUST - Which part of your car takes the biggest beating? Your wheels & Tires! Between the heat, elements, and constant brake contaminants your wheels are almost immediately dirty. Adam’s Wheel & Tire Cleaner is a specifically formulated chemical designed to target heavy brake dust and restore your tires back to factory color.
- ✅ SAFE ON MANY FINISHES - Safe on clear-coated, powder-coated, chrome, alloy, and painted wheels. Most wheel cleaners can be harmful to your wheel finish and dissolve more than what you wanted to clean off! Adam’s Polishes Wheel & Tire Cleaner gets to work fast and dissolves stubborn metallic contamination.
- ✅ GET RID OF BROWN TIRES - If you’re happy with brown, old and decrepit tires, look away! If you’re wanting to thoroughly clean your vehicle’s shoes and make them look like new again, then look no further! Adam's Wheel & Tire Cleaner contains a blend of alkaline-concentrated solvents and surfactants to create a high sudsing formula and removes silicones, greases, wax build-up, polymers, and any previously applied dressings to leave your tires and wheels looking new.
- ✅ EXTEND YOUR TIRE DRESSINGS LIFE - Adam’s Wheel & Tire Cleaner is a detailing essential for any user, from rookie to professional. When investing in premium protective options, high foaming soaps, and ultra-premium microfiber towels, your vehicle's shoes need to be kept clean to not take away from the rest of the vehicle. If you choose not to clean your tires, your tire dressings have no chance of sticking around. Clean your tires before with Wheel & Tire Cleaner to maximize your tire shine.
- ✅ 110% SATISFACTION GUARANTEE - At Adam’s, we strive to bring the BEST waxes, sealants, ceramic coatings, microfiber towels, wash mitts, garage tools, accessories, detailing kits, sponges, applicators and other high-quality car cleaning products to our customers. If you don’t agree & are not satisfied, let us know and we’ll do everything we can to make it right!
- Keep your wheels and tires dirt-free with Armor All Extreme Wheel and Tire Cleaner. This tire and wheel cleaner is powerful enough to clean even the dirtiest wheels, while remaining gentle and safe enough to be used on all factory and aftermarket finishes. Specially formulated deep-cleansing agents penetrate into hard-to-reach areas, dislodging stubborn dirt, grease, tar and brake dust. The result is beautifully clean and shiny-looking wheels and tires. To use, first ensure the wheels and tires are cool to the touch. Then, saturate the wheels and tires with this wheel cleaning tool and let it soak for 30 seconds to remove grease, grime and brake dust. Rinse the wheels and tires, and dry with a soft cloth to prevent water spots. In addition to wheel and tire cleaner, Armor All also makes car tire cleaner spray, tire spray, car valeting accessories, and other car cleaning products to add to your car wheel cleaning kit. Give your vehicle the finish it deserves with Armor All.
- TIRE AND WHEEL CLEANER: One 24 ounce bottle of Armor All Extreme Wheel and Tire Cleaner
- CAR FOAM CLEANER FOR ALL TYPES OF WHEELS: Tire and wheel spray can be used on all types of wheel covers and hubcaps, including alloy, steel and chrome, as well as plastic wheel trims
- REMOVES STUBBORN SOILS: Unique wheel and tire cleaner is powerful enough to clean even the dirtiest wheels, dislodging stubborn dirt, grease, tar and brake dust
- PENETRATES HARD-TO-REACH AREAS: Specially formulated deep-cleansing agents penetrate into hard-to-reach areas, leaving your car tires looking clean and shiny
- Powerful Brake Dust Removal: Cuts through tough brake dust, grime, and road contaminants with ease. This high-performance cleaner is designed to lift away embedded dirt and iron buildup, restoring your wheels to a factory-fresh look
- Safe for All Wheels & Finishes: The non-acid formula makes it safe for chrome, aluminum, painted, powder-coated, and steel wheels. Get a deep clean without worrying about damage or discoloration
- Foaming Action for Maximum Cleaning: Use it straight from the bottle or dilute it in a foam sprayer to create a thick, clinging foam that lifts dirt and debris for effortless rinsing. The foaming action penetrates into hard-to-reach areas for thorough cleaning
- Restores & Protects: Not only does Brake Buster remove stubborn contaminants, but it also leaves behind a protective coating to help repel future grime, brake dust, and oxidation—keeping your wheels cleaner for longer
- Professional-Grade Performance: Trusted by detailing professionals and part of the Renny Doyle Double Black Collection, this wheel cleaner delivers pro-level results for enthusiasts and pros alike. Perfect for daily drivers, off-road rigs, and show cars
- POWERFUL WHEEL CLEANER: Made in the USA, this advanced formula clings to wheels, breaking down tough brake dust and road grime for a deep, thorough clean
- COLOR-CHANGING TECHNOLOGY: This cleaning spray for wheels turns a deep purple as it interacts with brake dust, letting you see it working and ensuring maximum effectiveness
- SAFE FOR ALL WHEEL FINISHES: pH-balanced, non-acidic, and non-caustic formula is safe for painted, chromed, uncoated aluminum, powder-coated, and anodized wheels
- EASY TO USE RIM CLEANER: Simply spray this car wheel cleaner, let it dwell for 3-5 minutes, agitate gently and rinse away grime for sparkling clean wheels
- REFORMULATED FOR BETTER PERFORMANCE: Our brake dust remover now features more active ingredients for stronger cleaning power and a fresh scent that won’t linger
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Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 11, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 22B40 Certain 2021 Model Year Single Rear Wheel Transit Vehicles Equipped with Aluminum Alloy Wheels Incorrect Color Wheels Installed PROGRAM TERMS This program will be in effect through April 11, 2024. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2021 Kansas City October 2, 2020 through September 8, 2021 US population of affected vehicles is: 3,156. Affected vehicles are identified in OASIS. REASON FOR THIS PROGRAM The affected vehicles were built with the incorrect color wheels. Vehicles that were ordered with black color wheels received silver color wheels. Ford Motor Company will be offering $1,500 to the original purchasers or lessees of the affected vehicles. SERVICE ACTION No action is required from the dealers at this time. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of April 10, 2023. Dealers should contact the Special Service Support Center (SSSC) for any vehicles that arrive at their dealerships regarding this Field Service Action (FSA). OASIS ACTIVATION OASIS will be activated on April 11, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. ATTACHMENT Owner Notification Letter Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Copyright 2023 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 April 2023 Customer Satisfaction Program 22B40 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? When your vehicle was ordered, it was intended to be equipped with black color wheels but was delivered with silver color wheels. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company is offering the original purchaser or lessee of the vehicle $1,500. This Customer Satisfaction Program will be in effect until April 11, 2024. What should you do? If you are the original purchaser or lessee of the vehicle, please visit www.fordownershipcare.com or scan the QR code below with your mobile device. This letter lists a PIN that is required to access the website to request your reimbursement. Please keep this document until the process is complete. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. What if you no longer own this vehicle? This program is only applicable to the original purchaser or lessee of the vehicle, regardless of whether they still own the vehicle. You received this notice because our records, which are based primarily on state registration and title data, indicate you are the original owner. If you are not the original purchaser or lessee of this vehicle, and have an address for the original owner, please forward this letter to the original owner. Copyright 2023 Ford Motor Company Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). Personal Identification Number (PIN) <1A2B3C4D> QR code for direct link to the reimbursement website Thank you for your attention to this important matter. Ford Customer Service Division
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